Kaspersky finds a worm in the new Launcher. Also, game is leaking memory [Archive]

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Imprint

12-08-2011, 12:27 PM

Kaspersky is repeatedly finding a worm (or something extremely similar to a worm) and putting the new Launcher into quarantine. I've downloaded the full Launcher twice now. It will run fine at first, but after I quit the game and then restart from the Launcher, and the Launcher tries to update, Kaspersky freaks out again. I trust Kaspersky over Sony :/ , but I don't know how I'll get updates.To play the game I have to simply start from the eq2 exe.The memory leak in the game now is -very- pronounced for my computer since getting the update/expansion (running Windows XP). I have to quit out once every hour if I linger in Freeport, even on extremely low quality settings. Also got an unrecoverable out of memory error just trying to zone into my home.

Whyllo

12-08-2011, 12:29 PM

I don't have Kaspersky, but I'll second the memory leak. Never had trouble before, but now I get constant out of memory errors.

Vonhate

12-08-2011, 02:27 PM

I don't have Kapersky, but I have Norton. It is also saying the launcher.exe has a worm. Wish I could experience the memory leak, but it is now 72 hours after the servers went down, and between reinstalling the game twice, since the old patcher defaulted to the streaming client, I still can't log in. Maybe by Monday I'll be back in game; unbelievable.Be careful when using the streaming client, I was told it crashes left and right.

Harvash

12-08-2011, 02:37 PM

About 1 hour of game play:3x Critical Error Messages (I think all at the same tiime, but not sure)#1: App ran out of memory requesting 262176 bytes (limit: 2048mb, current 956mb)#2 Exactly the same as above, but requesting 528 bytes#3 Exactly the same as one (not difference in request either)

TSR-JoshuaM

12-08-2011, 03:06 PM

<cite>Imprint@Antonia Bayle wrote:</cite><blockquote>Kaspersky is repeatedly finding a worm (or something extremely similar to a worm) and putting the new Launcher into quarantine. I've downloaded the full Launcher twice now. It will run fine at first, but after I quit the game and then restart from the Launcher, and the Launcher tries to update, Kaspersky freaks out again. I trust Kaspersky over Sony :/ , but I don't know how I'll get updates.To play the game I have to simply start from the eq2 exe.The memory leak in the game now is -very- pronounced for my computer since getting the update/expansion (running Windows XP). I have to quit out once every hour if I linger in Freeport, even on extremely low quality settings. Also got an unrecoverable out of memory error just trying to zone into my home.</blockquote>I understand you trust Kapersky more than our software but I can assure you that any 'worm' it finds is a false positive or you may need to update your heuristics.EQ2.exe is a file that does not exist in LP4 so I am assuming you mean Everquest2.exeAs for a memory leak, what you are describing is an issue but it is not a memory leak. It is simply memory being consumed and Freeport Combined is HUGE so it will take up a ton of memory. Swapping that memory in and out, including your pagefile, will create overhead. Windows XP doesnt take too kindly to requests for memory above the addressable limitation and this is something we cannot directly affect but can help to alleviate on our end (and will be).

Harvash

12-08-2011, 04:53 PM

I don't use XP. Further, it looks as if I have plenty of available memory as it is asking for less than I have.We have had these problems on and off for years, and while I want to be respectful of your efforts I am simply not going to bite from the apple that says "its your fault/hardware/setup/etc..."Wife's computer (running the exact same hardware but with far less system overhead and registery monkery) crashes on occassion while mine is mostly stable (until now). Her issues do not occur often enough to warrant raising the flag, but just wanted to throw that in as well.

TSR-JoshuaM

12-08-2011, 04:54 PM

That is fine but when you do want to be open to exploring the possibility go ahead and post your DXDIAG information

Harvash

12-08-2011, 05:22 PM

------------------System Information------------------Time of this report: 12/8/2011, 12:17:01 Machine name: HARVASH Operating System: Windows 7 Professional 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506) Language: English (Regional Setting: English)System Manufacturer: Gigabyte Technology Co., Ltd. System Model: GA-790XTA-UD4 BIOS: Award Modular BIOS v6.00PG Processor: AMD Phenom(tm) II X4 965 Processor (4 CPUs), ~3.4GHz Memory: 4096MB RAMAvailable OS Memory: 3326MB RAM Page File: 4147MB used, 2503MB available Windows Dir: C:Windows DirectX Version: DirectX 11DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7601.17514 32bit Unicode------------DxDiag Notes------------ Display Tab 1: No problems found. Display Tab 2: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Input Tab: No problems found.--------------------DirectX Debug Levels--------------------Direct3D: 0/4 (retail)DirectDraw: 0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay: 0/9 (retail)DirectSound: 0/5 (retail)DirectShow: 0/6 (retail)

TSR-JoshuaM

12-08-2011, 05:23 PM

Missed the video card portion right below that.

Harvash

12-08-2011, 05:23 PM

Display Devices--------------- Card name: NVIDIA GeForce GTX 460 Manufacturer: NVIDIA Chip type: GeForce GTX 460 DAC type: Integrated RAMDAC Device Key: EnumPCIVEN_10DE&DEV_0E22&SUBSYS_216619DA&REV_A1 Display Memory: 2400 MB Dedicated Memory: 993 MB Shared Memory: 1407 MB Current Mode: 1920 x 1080 (32 bit) (60Hz) Monitor Name: LG E2350(Digital) Monitor Model: E2350 Monitor Id: GSM5790 Native Mode: 1920 x 1080(p) (60.000Hz) Output Type: DVI Driver Name: nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dllDriver File Version: 8.17.0012.7533 (English) Driver Version: 8.17.12.7533 DDI Version: 11 Driver Model: WDDM 1.1 Driver Attributes: Final Retail Driver Date/Size: 5/21/2011 05:01:00, 11992680 bytes WHQL Logo'd: n/a WHQL Date Stamp: n/a Device Identifier: {D7B71E3E-4D62-11CF-0767-6A011FC2C535} Vendor ID: 0x10DE Device ID: 0x0E22 SubSys ID: 0x216619DA Revision ID: 0x00A1 Driver Strong Name: oem34.inf:NVIDIA_SetA_Devices.NTx86.6.1:Section005 :8.17.12.7533:pciven_10de&dev_0e22 Rank Of Driver: 00E62001 Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= D3D9 Overlay: Supported DXVA-HD: Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled

Harvash

12-08-2011, 05:24 PM

Display Cont.:Card name: NVIDIA GeForce GTX 460 Manufacturer: NVIDIA Chip type: GeForce GTX 460 DAC type: Integrated RAMDAC Device Key: EnumPCIVEN_10DE&DEV_0E22&SUBSYS_216619DA&REV_A1 Display Memory: 2400 MB Dedicated Memory: 993 MB Shared Memory: 1407 MB Current Mode: 1280 x 1024 (32 bit) (75Hz) Monitor Name: Generic PnP Monitor Monitor Model: LCM-19v5 Monitor Id: WDE1905 Native Mode: 1280 x 1024(p) (60.020Hz) Output Type: HD15 Driver Name: nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dllDriver File Version: 8.17.0012.7533 (English) Driver Version: 8.17.12.7533 DDI Version: 11 Driver Model: WDDM 1.1 Driver Attributes: Final Retail Driver Date/Size: 5/21/2011 05:01:00, 11992680 bytes WHQL Logo'd: n/a WHQL Date Stamp: n/a Device Identifier: {D7B71E3E-4D62-11CF-0767-6A011FC2C535} Vendor ID: 0x10DE Device ID: 0x0E22 SubSys ID: 0x216619DA Revision ID: 0x00A1 Driver Strong Name: oem34.inf:NVIDIA_SetA_Devices.NTx86.6.1:Section005 :8.17.12.7533:pciven_10de&dev_0e22 Rank Of Driver: 00E62001 Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= D3D9 Overlay: Supported DXVA-HD: Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled<div></div>

Harvash

12-08-2011, 05:25 PM

Give a man a break, I am cutting and pasting as fast as possible <hr /><img src="/eq2/images/smilies/0320a00cb4bb5629ab9fc2bc1fcc4e9e.gif" border="0" />

TSR-JoshuaM

12-08-2011, 05:26 PM

LOL <img src="/eq2/images/smilies/69934afc394145350659cd7add244ca9.gif" border="0" />Okay, two video cards or just two monitors? (and thats all I need, no need to post more of the file)

Harvash

12-08-2011, 06:33 PM

Had ran two video cards previously, but had taken them out in favor of the then "new" 460. Yes, two monitors as well - landscape mode.

TSR-JoshuaM

12-08-2011, 06:48 PM

You're 1 GB over the limitation for 32bit Windows. This can lead to many situations where you will run out of memory (addressable memory space) it may be time for a 64 bit OS. Optimization to alleviate this type of issue are always ongoing but theres very little we can do about a 32bit OS limitation. 32bit OS can only address up to 4GB. You have 5GB total (system and video ram combined). The OS also reserves nearly 700MB for hardware, leaving only 3.3GB for everything on your system (EQII, Windows, everything else) to share.

Prathun

12-08-2011, 08:31 PM

<cite>Imprint@Antonia Bayle wrote:</cite><blockquote>Kaspersky is repeatedly finding a worm (or something extremely similar to a worm) and putting the new Launcher into quarantine. I've downloaded the full Launcher twice now. It will run fine at first, but after I quit the game and then restart from the Launcher, and the Launcher tries to update, Kaspersky freaks out again. I trust Kaspersky over Sony :/ , but I don't know how I'll get updates.</blockquote>Verified. I've submitted a ticket to the Kaspersky Virus Lab to review and whitelist the new installers and launchers.In the meanwhile, here are Kaspersky's instructions on how to grant permissions to a trusted application:Open Kaspersky 2012.Click on Settings.Click on the first icon in the upper left, it looks like a shield.Click on Application Control on the mid-left.Click on the Applications button on the right.Look for your program in the lists under Low Restricted, High Restricted, or Untrusted.Right-click on your program and click on Move to group > Trusted.For more info in an entry, double-click on the program listed.Move any other known programs to Trusted.Click OK twice to close the Settings windows. For more info on Application Control, see Article ID 6267:<a href="http://support.kaspersky.com/find?faq_id=6267" target="_blank">http://support.kaspersky.com/find?faq_id=6267</a>

TSR-JoshuaM

12-08-2011, 09:44 PM

That's great news! Thanks Prathun!

Imprint

12-09-2011, 04:27 AM

The advice is appreciated and contacting Kaspersky was wise. With some trepidation, remembering the horrors of May, I removed the Launcher from quarantine and it runs.Sadly however, I cannot log in my main raid toon, since she is stuck trying to zone into her home (a 5 room in SFP) and repeatedly gets critical out of memory errors. I have to shut off the computer via the shiny blue power button because clicking anything is impossible, even controlaltdelete isn't able to be my knight in shining armor. I am, however, able to log into other toons who live in hovels.If a fresh problem has been introduced regarding how Windows XP uses memory while running EQ2, or a long standing one is running newly rampant and ragingly potent with the changes, then from my perspective this update/expansion fails. Fun, I am not having :/

TSR-JoshuaM

12-09-2011, 04:39 AM

The memory issues are being discussed on another thread over in Performance support if you'd like to contribute. The issues are being reported and a hotfix is going out tomorrow but there are some things that need to be understood about the 32bit limitations. Here's the thread, <a href="http://forums.station.sony.com/eq2/posts/list.m?start=30&topic_id=510547">http://forums.station.sony.com/eq2/...topic_id=510547</a>

cowkiller

12-09-2011, 07:33 AM

<cite>Prathun wrote:</cite><blockquote><cite>Imprint@Antonia Bayle wrote:</cite><blockquote>Kaspersky is repeatedly finding a worm (or something extremely similar to a worm) and putting the new Launcher into quarantine. I've downloaded the full Launcher twice now. It will run fine at first, but after I quit the game and then restart from the Launcher, and the Launcher tries to update, Kaspersky freaks out again. I trust Kaspersky over Sony :/ , but I don't know how I'll get updates.</blockquote>Verified. I've submitted a ticket to the Kaspersky Virus Lab to review and whitelist the new installers and launchers.In the meanwhile, here are Kaspersky's instructions on how to grant permissions to a trusted application:Open Kaspersky 2012.Click on Settings.Click on the first icon in the upper left, it looks like a shield.Click on Application Control on the mid-left.Click on the Applications button on the right.Look for your program in the lists under Low Restricted, High Restricted, or Untrusted.Right-click on your program and click on Move to group > Trusted.For more info in an entry, double-click on the program listed.Move any other known programs to Trusted.Click OK twice to close the Settings windows. For more info on Application Control, see Article ID 6267:<a href="http://support.kaspersky.com/find?faq_id=6267" target="_blank">http://support.kaspersky.com/find?faq_id=6267</a></blockquote>this helps but every time eq2 updates it changes the .exe file and u need to redo the trust or it gets a false +it also easy to fix go into quarantine and restore it then do the trust might take u 1 min more to log inKaspersky not a good gamers program so i finding out alot of false +norton worse( takes a reformat to get rid of norton just to install a new year copy

Vonhate

12-09-2011, 09:36 AM

I'll buy Norton causing me to be at 40% of download since Wednesday. Pretty bad situation.

Imprint

12-09-2011, 02:40 PM

<cite>Prathun wrote:</cite><blockquote>Verified. I've submitted a ticket to the Kaspersky Virus Lab to review and whitelist the new installers and launchers.</blockquote>Hey Prathun,Kaspersky just notified me that the quarantined file had been scanned and found to no longer be infected. Looks like your fix went through.

Jaxl

12-09-2011, 02:53 PM

<cite>Imprint@Antonia Bayle wrote:</cite><blockquote>The advice is appreciated and contacting Kaspersky was wise. With some trepidation, remembering the horrors of May, I removed the Launcher from quarantine and it runs.Sadly however, I cannot log in my main raid toon, since she is stuck trying to zone into her home (a 5 room in SFP) and repeatedly gets critical out of memory errors. I have to shut off the computer via the shiny blue power button because clicking anything is impossible, even controlaltdelete isn't able to be my knight in shining armor. I am, however, able to log into other toons who live in hovels.If a fresh problem has been introduced regarding how Windows XP uses memory while running EQ2, or a long standing one is running newly rampant and ragingly potent with the changes, then from my perspective this update/expansion fails. Fun, I am not having :/</blockquote>Windows XP came out in 2001 - over 10 years ago. Its time to say "goodbye" and upgrade...

TSR-JoshuaM

12-09-2011, 03:05 PM

<cite>Imprint@Antonia Bayle wrote:</cite><blockquote><cite>Prathun wrote:</cite><blockquote>Verified. I've submitted a ticket to the Kaspersky Virus Lab to review and whitelist the new installers and launchers.</blockquote>Hey Prathun,Kaspersky just notified me that the quarantined file had been scanned and found to no longer be infected. Looks like your fix went through.</blockquote>It wasn't a fix so much as it was us letting Kaspersky know that our LaunchPad isn't a worm.

Imprint

12-09-2011, 03:32 PM

<cite>Jaxl wrote:</cite><blockquote>Windows XP came out in 2001 - over 10 years ago. Its time to say "goodbye" and upgrade...</blockquote>Sure. But if this game's minimum requirements have changed, I missed the official announcement.

Jaxl

12-09-2011, 03:47 PM

<cite>Imprint@Antonia Bayle wrote:</cite><blockquote><cite>Jaxl wrote:</cite><blockquote>Windows XP came out in 2001 - over 10 years ago. Its time to say "goodbye" and upgrade...</blockquote>Sure. But if this game's minimum requirements have changed, I missed the official announcement.</blockquote>You shouldn't expect the best experience with the "bare minimum"... The bare minimum for running Win7 is a 1ghz processor and 1gb of RAM... I can't imagine..That being said, if you game is unplayable and they haven't changed the requirements then you have a case...

Imprint

12-09-2011, 03:58 PM

<cite>Jaxl wrote:</cite><blockquote>You shouldn't expect the best experience with the "bare minimum"... The bare minimum for running Win7 is a 1ghz processor and 1gb of RAM... I can't imagine..That being said, if you game is unplayable and they haven't changed the requirements then you have a case...</blockquote>As I recall my specs are reasonably above the listed "bare minimum", and as they are I've never expected a "best experience", only a playable one. I've dealt with frame rates that would make most geeks weep for a long time.In this case I want to be able to log my raid toon into her 5 room SFP home without critical memory errors. If that is now and forever impossible using Windows XP, then the minimum game requirements have in fact changed.

TSR-JoshuaM

12-09-2011, 04:04 PM

<cite>Imprint@Antonia Bayle wrote:</cite><blockquote><cite>Jaxl wrote:</cite><blockquote>You shouldn't expect the best experience with the "bare minimum"... The bare minimum for running Win7 is a 1ghz processor and 1gb of RAM... I can't imagine..That being said, if you game is unplayable and they haven't changed the requirements then you have a case...</blockquote>As I recall my specs are reasonably above the listed "bare minimum", and as they are I've never expected a "best experience", only a playable one. I've dealt with frame rates that would make most geeks weep for a long time.In this case I want to be able to log my raid toon into her 5 room SFP home without critical memory errors. If that is now and forever impossible using Windows XP, then the minimum game requirements have in fact changed.</blockquote>There are two resolution options in your in-game display options that can absolutely help reduce memory consumption.Full Screen Resolution (if thats how you are playing) and the Graphics Resolution Slider. Have you moved those down?

Camthan_uk

12-09-2011, 05:01 PM

Sorry, I realise that this is not something you may be able to assist upon but I have found the same problem with Kaspersky. It did not prompt me for user action as it usually would, it simply automatically deleted the launcher and restricted all use for it. I then went into the steam folder and used the exe there, everything was working fine and dandy until the servers came down this afternoon and then I lost access to my characters, showing now only 1 unplayable on F2P - and not allowing the creation of additional characters. (See post <a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=511068" target="_blank" rel="nofollow">http://forums.station.sony.com/eq2/...topic_id=511068</a>) with which you also assisted.I too have opened a ticket on this (111209-001423)but I feel the problem potentially stems from the fact that I haven't patched today since servers went down. So the invisible character problem is a version conflict, brought on by Kaspersky's labelling of the Launcher as a worm.So, I'm unsure of how to unlabel the launcher as a worm, I'd then have to find a way to allow the launcher to run through Kaspersky, (I'm looking into both these things ATM but any help would be hot), this would therefore allow me to patch which would in turn fix my invisible character issue.Sound reasonable/Shed any light please?Cheers,Regards,Cam

TSR-JoshuaM

12-09-2011, 05:04 PM

<cite>Camthan_uk wrote:</cite><blockquote>Sorry, I realise that this is not something you may be able to assist upon but I have found the same problem with Kaspersky. It did not prompt me for user action as it usually would, it simply automatically deleted the launcher and restricted all use for it. I then went into the steam folder and used the exe there, everything was working fine and dandy until the servers came down this afternoon and then I lost access to my characters, showing now only 1 unplayable on F2P - and not allowing the creation of additional characters. (See post <a rel="nofollow" href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=511068" target="_blank">http://forums.station.sony.com/eq2/...topic_id=511068</a>) with which you also assisted.I too have opened a ticket on this (111209-001423)but I feel the problem potentially stems from the fact that I haven't patched today since servers went down. So the invisible character problem is a version conflict, brought on by Kaspersky's labelling of the Launcher as a worm.So, I'm unsure of how to unlabel the launcher as a worm, I'd then have to find a way to allow the launcher to run through Kaspersky, (I'm looking into both these things ATM but any help would be hot), this would therefore allow me to patch which would in turn fix my invisible character issue.Sound reasonable/Shed any light please?Cheers,Regards,Cam</blockquote>If Prathun's walkthrough didn't get you through it you'll need to contact kaspersky for further assistance. I've never personally used that application.

Camthan_uk

12-09-2011, 05:08 PM

Wow, a lot has occured since I began typing my prior post and it appear a fix might of already been implemented and posted above.Will confirm shortly!Cam

Camthan_uk

12-09-2011, 05:25 PM

Yeah, it appears that I missed a lot of posts somehow, some dating back to yesterday. Not sure how I've missed them but the solution works, happily!Thanks Prathun et al. for your assitance and patience with uneccesary post.Regards,Cam

TSR-JoshuaM

12-09-2011, 05:45 PM

Glad you can get in game! See you there!

Kaldran

12-15-2011, 01:02 PM

After reinstalling my PC I ran into the very same troubles with EverQuest and Kaspersky Anti-Virus. Also there is an issue with KAV freezing the whole PC when Launchpad starts pre-downloading the game files (from the network scanner component). Solution to this is to add Launchpad as 'Trusted Application' and select 'Do not scan network traffic' for it. Contacted Kaspersky yesterday and they just gave me a heads up on this issues <cite> -- The files were added to the PDM whitelist. Detection will disappear within 6 hours. Please see if the issue is resolved afterwards. -- </cite> So maybe problems are gone soon.

TSR-JoshuaM

12-15-2011, 03:24 PM

Thanks for the update.