crash to desktop?

[cindylo]

<p>Yes I know there are a lot of these but my game keeps crashing to desktop when I go inot the crushbone area in Greater Faydark in the upper right area of the map. Why? It crashes about every 30sec now.</p>

[TSR-JoshuaM]

<p><cite>cindylo wrote:</cite></p><blockquote><p>Yes I know there are a lot of these but my game keeps crashing to desktop when I go inot the crushbone area in Greater Faydark in the upper right area of the map. Why? It crashes about every 30sec now.</p></blockquote><p>Can you test this again with Shader 3 disabled?  We're tracking some shader 3 issues now and I want to sort you properly.</p>

[cindylo]

<p>Yes acually after I turned shader 3 off the problem was fixed but I only crashed with it on once I entered the crushbone area in the upper right area .</p>

[TralanaEQ]

<p>Was having the same problem most of last night and did not seem specific zone related. Happened no matter what zone I was in (though truth be told I could not stay online long enough to try in more than 3 different zones.) couple of Drunder and guild hall... crashing within seconds to desktop accross 6 different clients on 2 different PC's with completely different specs.</p><p>Disabling shader 3.0 did resolve this for me but I hope that it not the permanent fix. Even though shader 3.0 has its problems in some older zones (unable to see the bridges in VP as an example, makes navigating that zone more than a little difficult) I hope that this will be resolved. Going back to the muddier look of shader 1.0 is not something I want to do long term. Also there is a noticable performance boost with 3.0 that I would like to again regain.</p><p>So bottom line is are the shader 3.0 problems being worked on? Or is the permanent solution going to be to just keep it disabled?</p>

[TSR-JoshuaM]

<p>Shader 3 was worked on as shown in this mornings Hotfix update notes.  Please test your games with Shader 3 re-enabled.</p><p>Update Notes: Friday, December 9th, 2011 - <a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=510949">http://forums.station.sony.com/eq2/...topic_id=510949</a></p>

[TralanaEQ]

<p>Ok so i get home tonight and i anxiously set shader 3.0 back on all 6 clients... 5 of the six have not crashed in over 2 hours now... the other most important account with my tank has crashed more than a half dozen times. Screen freezes... then crash error... and straight to desktop.</p><p>I have seperate eq2 folders for each client so i figure ok maybe its a problem with the files in this particular folder... so i launch it from my wizards directory and it crashes from there as well. The wizard at the same time running from the files in the same directory continued to chug along without any trouble.</p><p>Possible problem with a spell effect related to monks? will try a different character on that account and see if experiences the same trouble.</p>

[TSR-JoshuaM]

<p><cite>TralanaEQ wrote:</cite></p><blockquote><p>Ok so i get home tonight and i anxiously set shader 3.0 back on all 6 clients... 5 of the six have not crashed in over 2 hours now... the other most important account with my tank has crashed more than a half dozen times. Screen freezes... then crash error... and straight to desktop.</p><p>I have seperate eq2 folders for each client so i figure ok maybe its a problem with the files in this particular folder... so i launch it from my wizards directory and it crashes from there as well. The wizard at the same time running from the files in the same directory continued to chug along without any trouble.</p><p>Possible problem with a spell effect related to monks? will try a different character on that account and see if experiences the same trouble.</p></blockquote><p>Open a petition, for GM support, on that one affected character.  They can test and attempt to reproduce it and will send it over to Tech if its not an in-game issue.</p>

[cindylo]

<p>Well it seems to be fixed now<img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /> thanks<img src="/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" alt="SMILEY" /></p>

[TralanaEQ]

<p>Just happened to my coercer on my second PC as well while i was messing around with the tank on my other PC... definately seems better but not totally resolved.</p>

[TralanaEQ]

<p>Doesnt seem to be client or account related... lost 3 of the 6 within seconds of each other a bit ago... definately not happening as often as yesterday but definately still happening... gonna go back to shader 1.0 for now i guess.</p>

[TralanaEQ]

<p>Been a few hours now without a hitch since going back to 1.0.</p><p>Definately appears that though the problem is not as pronounced as it was... 3.0 shaders are still causing random crashes to desktop.</p>

[TSR-JoshuaM]

<p>Is it more pronounced in any location more so than others?</p>

[TralanaEQ]

<p>happened repeatedly in the the first two heroic drunder zones... again it was not as bad as the previous night as I was able to advance slowly between crashes and relaunches. </p><p>I gave up at that point and changed back to shader 1.0 and played for about 5 or 6 straight hours without a single crash on 6 clients accross 2 PC's. I will experiment again later today and see if its other zones as well.</p>

[TSR-JoshuaM]

<p><cite>TralanaEQ wrote:</cite></p><blockquote><p>happened repeatedly in the the first two heroic drunder zones... again it was not as bad as the previous night as I was able to advance slowly between crashes and relaunches. </p><p>I gave up at that point and changed back to shader 1.0 and played for about 5 or 6 straight hours without a single crash on 6 clients accross 2 PC's. I will experiment again later today and see if its other zones as well.</p></blockquote><p>Let me know as it may go a long way in eliminating all causes for it.</p>

[TralanaEQ]

<p>OK... so turned shader 3.0 back on and went through 2 kael zones, throne and tower, took me awhile with a bunch of afk's. I started just after my last post and am finishing as I post this now. Not a single crash. I will take this team back to drunder after this and see what I see over there. </p>

[TSR-JoshuaM]

<p><cite>TralanaEQ wrote:</cite></p><blockquote><p>OK... so turned shader 3.0 back on and went through 2 kael zones, throne and tower, took me awhile with a bunch of afk's. I started just after my last post and am finishing as I post this now. Not a single crash. I will take this team back to drunder after this and see what I see over there. </p></blockquote><p>That's good news so far!  Thanks for keeping me updated.</p>

[TralanaEQ]

<p>got to the second named and had my first client crash... same as it was the other night... game pauses for a few seconds... then off to desktop i go.</p><p>I will reload and press on... see if it was isolated... but I'm thinking its drunder related atm. Happened in Spire of rage just now at the entrance to the second named... that triad guy.</p>

[TSR-JoshuaM]

<p><cite>TralanaEQ wrote:</cite></p><blockquote><p>got to the second named and had my first client crash... same as it was the other night... game pauses for a few seconds... then off to desktop i go.</p><p>I will reload and press on... see if it was isolated... but I'm thinking its drunder related atm. Happened in Spire of rage just now at the entrance to the second named... that triad guy.</p></blockquote><p>As you play please feel free to continue to update this thread.  I'll always acknowledge it and work it in to my testing to report it to the dev team.</p>

[TralanaEQ]

<p>reloaded... went back and started the named fight... multiple clients on both PC's crashed simultaneously... 4 of the 6 clients all poofed at the same time.</p><p>Drunder it is unfortunately... going back to 1.0 so i can finish the zone. </p>

[TralanaEQ]

<p>Finished spire successfully without another crash after going back to 1.0. Will test again when i can and post more results... resetting shaders and relaunching 6 clients per shot has stopped being fun at the moment however.</p><p>Thanks again for your hard work, hopefully you guys can find the cause soon.</p>

[TSR-JoshuaM]

<p>Thanks for your help!  I'm working on reproducing them internally and externally as well.</p>

[TSR-JoshuaM]

<p><cite>TralanaEQ wrote:</cite></p><blockquote><p>Finished spire successfully without another crash after going back to 1.0. Will test again when i can and post more results... resetting shaders and relaunching 6 clients per shot has stopped being fun at the moment however.</p><p>Thanks again for your hard work, hopefully you guys can find the cause soon.</p></blockquote><p>I have another test you can try if you don't mind.  If you could run back through either of those zones with Shader 3 on to try to reproduce the crash there is an additional step I would like you to take.  Bypass the LaunchPad and just start the Everquest2.exe directly.  See if you can get through any of those previously crashing zones. </p>

[TralanaEQ]

<p>i usually bypass the launchpad anyway. I will give this a try and let you know shortly.</p><p>And you want me to just run through an already completed zone with shader 3.0 on yes?</p>

[TSR-JoshuaM]

<p><cite>TralanaEQ wrote:</cite></p><blockquote><p>i usually bypass the launchpad anyway. I will give this a try and let you know shortly.</p><p>And you want me to just run through an already completed zone with shader 3.0 on yes?</p></blockquote><p>Well I'm not sure if you can reproduce the crashing in a cleared zone.  Did you bypass the launcher earlier when you ran through them?</p>

[TralanaEQ]

<p>yes... no launcher... straight from the executable. And I will try again with a cleared zone and let you know. Because I have had them crash when not doing anything... just standing around as I was afk with no mobs in site.</p>

[TralanaEQ]

<p>Enabled 3.0 again, zoned into strategists stormhold which i had entirely cleared exept for the last named at the top of the zone. Started running up the ramps to get to him and crashed on one client before I made the second turn.</p><p>This was with a fresh load on all 6 clients within about 20 seconds of being in zone. Also no launchpad, straight from the everquest2.exe file.</p><p>The zone in question was cleared to that point running shader 1.0 just prior to this attempt with no problems whatsoever.</p><p>Hope this is helpful and if there is anything else i can do please let me know.</p>

[TSR-JoshuaM]

<p>Just separating it from another crash issue that should have been resolved and since it still crashed its probably not related at all.</p>

[TralanaEQ]

<p>I know before I said the problem seemed to be less extreme than it was the other day but I think I felt this way because it was not happening until I went to these zones. I don't seem to go very long at all without a crash... usually within seconds of being in these zones on one or more clients.</p><p>In guild hall and in the Kael zones I don't seeme to be having a problem and this was not the case the other day before the hotfix.</p><p>I will try to run around a few more zones to see if it is isolated to drunder for me. However as I am sure you are well aware Norath is a VERY big place <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

[TSR-JoshuaM]

<p><cite>TralanaEQ wrote:</cite></p><blockquote><p>I know before I said the problem seemed to be less extreme than it was the other day but I think I felt this way because it was not happening until I went to these zones. I don't seem to go very long at all without a crash... usually within seconds of being in these zones on one or more clients.</p><p>In guild hall and in the Kael zones I don't seeme to be having a problem and this was not the case the other day before the hotfix.</p><p>I will try to run around a few more zones to see if it is isolated to drunder for me. However as I am sure you are well aware Norath is a VERY big place <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /></p></blockquote><p>The crashes were happening for me, at home, in any zone before the hotfix.  This is a different issue altogether (though having to do with the same feature, shader 3).</p>

[TralanaEQ]

<p>Ahh ok then. As long as your on the right track then thats awsome. Drunder is one of my favorite places to play at the moment. Will be nice not having to switch back and forth to do so successfully <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p><p>Thanks again for your diligence and responsivness. It is not something I have been made accustomed to with prior dealings with Sony employees. You are definately one of the good ones.</p>

[TralanaEQ]

<p>One more update. I went back to the hub to craft up some armor and crashed there as well. Doesnt look like its isolated to just the interior zones. </p><p>This was with shader 3.0 on again.</p><p>The intresting thing was that I was there for about 15 minutes or so crafting without a hitch. The second I finished and tried to turn around to move away from the forge was when the client stopped responding and dumped me to desktop.</p>

[TralanaEQ]

<p>Hey Joshua,</p><p>Did not see anything in todays patch notes about additional shader 3.0 fixes. I understand it may not be a priority now that its isolated a handful of zones rather than world wide but these are end game heroic zones. </p><p>Have you at least been able to duplicate the problem on your end or was this an isolated problem for me alone?</p><p>Thanks,</p>

[TralanaEQ]

<p>Friendly bump wondering if there are any further developments on this shader 3 issue?</p>

[TralanaEQ]

<p>Still crashing in drunder... had multiple clients crash soon after turning the corner at the second nameds room in the first drunder heroic zone. The triad... Bleh... back to 1.0 again... please please PLEASE fix <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></p>