So all 9 of my characters were available yesterday...today only 8. Help!

[GussJr]

<p>Maybe there was another post about this issue already but I didn't notice it. I am a gold subscriber, have been for some time...before the expac came out, I had 8 toons. I purchased a 9th slot to create my beatlord, and this morning one of my toons is showing locked. Any help with this would be appreciated. Thanks. </p>

[Amarisa]

<p>same here, I had 2 added from the extended server who I could play yesterday and today they are locked and I am a monthly subscriber.  Wait and see if I get them for free like was posted.</p>

[PotatoeGuru]

<p>Something similiar is happening to me, so you are not alone. I have never had an EQ2X account -- only a normal sub for since a month after launch.</p><p><a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=510699">http://forums.station.sony.com/eq2/...topic_id=510699</a> </p><p>I've also supplied a support ticket, but they are understandably backlogged as I have normally gotten quick turn around on the rare instances where I had to do a ticket before.</p><p>My general timeline is this</p><p>October 2010 - I had eight toons via Station Access, but I switched to the three-month plan and 'lost one' since the standard count was seven.  I quickly bought a character slot to regain access to the lost toon. (wasn't it a potion or token at this point?)</p><p>DoV launch - About a month after launch, I bought another character slot (allowing me one for each tradeskill) putting my toon count at nine.</p><p>Yesterday -- I bought another slot to roll a beastlord and, upon creation, I had swear it said I had ten active toons. I briefly logged in with the new toon and then logged out. Upon returning a couple of hours later, my SK was locked.</p><p>One thing that is happening in both cases is that we each bought a character slot yesterday .. that cannot be a coinky-dink! <img src="/eq2/images/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" /></p>

[GussJr]

<p>Thanks, brigh, it helps to know that someone else is in the same boat. I too, have NEVER made a toon on teh eq2x servers. I am sure they will get it fixed, just a little disheartening, is all. ...I bet they are swamped. </p>

[Warbler]

<p>Adding my name to this thread, all my characters on Freeport and AB were available to play last night, this morning I have half of them locked.  I'm a gold sub, have been for the last few months, ticket raised with support, just waiting to see if the downtime at 7am PST fixes this <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

[PotatoeGuru]

<p><cite>GussJr wrote:</cite></p><blockquote><p>Thanks, brigh, it helps to know that someone else is in the same boat. I too, have NEVER made a toon on teh eq2x servers. I am sure they will get it fixed, just a little disheartening, is all. ...I bet they are swamped. </p></blockquote><p>No problembo! I updated my ticket with a link to this convo, so maybe we'll both get some traction.</p>

[Igie]

<p>It could be cause that server was not finished loading yet. You might relog and try again, as I was having the same problem but then realized Everfrost had not loaded yet...</p>

[namax]

<p>I'm missing half of my characters on more than one account.  They were all there yesterday - today I only have three one oune account, and four on the others.  They are all live, none were EQx or EU.</p>

[Ocello]

<p>Just tossing another name in.  I bought a slot for my BL and played it, then today i come home and my Inquis is locked.  Someone fix this please, they dang sure still charged me for the slot!</p>

[Cloudrat]

<p>I have a bunch locked  now that weren't yesterday,  and it's some of my best toons on my main server.  Someone is tweaking something  it's happened on more than one account for me.</p>

[GussJr]

<p>As long as when the fog clears I end up with the 7 slots for being a Gold Subscriber PLUS the 2 I paid $10 a pop for, I will be completely peachy keen. </p><p>I bet your right, though, Cloud...they are probably still tweaking stuff. </p>

[Mystfit]

<p>I, too, noticed suddenly being locked where i wasn't before. At best, ONE toon got made after the *lock* but I had an extra unused slot I'd gotten(LON not paid for, not sure if that counts). That as sevreal months ago, though.</p><p>Petition: <strong>111208-002645</strong></p>

[TSR-JoshuaM]

<p>I cant fix this for you guys here, we need support tickets opened with our billing representatives so we can open up the accounts and take a look.  Contact our support staff directly to open the ticket.</p>

[Mystfit]

<p>I jsut did and editied my message with the number I guess as you were posting <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" /></p>

[TSR-JoshuaM]

<p>A billing representative will pickup your ticket as soon as possible.</p>

[GussJr]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>A billing representative will pickup your ticket as soon as possible.</p></blockquote><p>Jushua, how do I go about opening up a billing ticket? Sorry...dumb question, I know...</p>

[TSR-JoshuaM]

<p><cite>GussJr wrote:</cite></p><blockquote><p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>A billing representative will pickup your ticket as soon as possible.</p></blockquote><p>Jushua, how do I go about opening up a billing ticket? Sorry...dumb question, I know...</p></blockquote><p>A support ticket under the Billing queue <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p><p>However, all character slot issues have a resolution already on the way!  Smokejumper just announced the following and I am very happy to relay it to you all.  Free stuff!!</p><p><a href="http://forums.station.sony.com/eq2/posts/list.m?start=0&topic_id=510914">http://forums.station.sony.com/eq2/...topic_id=510914</a></p>

[GussJr]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><cite>GussJr wrote:</cite></p><blockquote><p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>A billing representative will pickup your ticket as soon as possible.</p></blockquote><p>Jushua, how do I go about opening up a billing ticket? Sorry...dumb question, I know...</p></blockquote><p>A support ticket under the Billing queue <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /></p><p>However, all character slot issues have a resolution already on the way!  Smokejumper just announced the following and I am very happy to relay it to you all.  Free stuff!!</p><p><a href="http://forums.station.sony.com/eq2/posts/list.m?start=0&topic_id=510914">http://forums.station.sony.com/eq2/...topic_id=510914</a></p></blockquote><p>Hmm, guess I will have to open a billing ticket then because nothing in that thread really applies to me. All my toons were created well before 12/6, except for the slot I purchased the morning I made my beast lord.</p><p>My toon "persiana" was the toon that was locked.</p>

[TSR-JoshuaM]

<p><cite>GussJr wrote:</cite></p><blockquote><p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><cite>GussJr wrote:</cite></p><blockquote><p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>A billing representative will pickup your ticket as soon as possible.</p></blockquote><p>Jushua, how do I go about opening up a billing ticket? Sorry...dumb question, I know...</p></blockquote><p>A support ticket under the Billing queue <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /></p><p>However, all character slot issues have a resolution already on the way!  Smokejumper just announced the following and I am very happy to relay it to you all.  Free stuff!!</p><p><a href="http://forums.station.sony.com/eq2/posts/list.m?start=0&topic_id=510914">http://forums.station.sony.com/eq2/...topic_id=510914</a></p></blockquote><p>Hmm, guess I will have to open a billing ticket then because nothing in that thread really applies to me. All my toons were created well before 12/6, except for the slot I purchased the morning I made my beast lord.</p><p>My toon "persiana" was the toon that was locked.</p></blockquote><p>Yes please do, we'll get this addressed.</p>

[GussJr]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><cite>GussJr wrote:</cite></p><blockquote><p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><cite>GussJr wrote:</cite></p><blockquote><p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>A billing representative will pickup your ticket as soon as possible.</p></blockquote><p>Jushua, how do I go about opening up a billing ticket? Sorry...dumb question, I know...</p></blockquote><p>A support ticket under the Billing queue <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /></p><p>However, all character slot issues have a resolution already on the way!  Smokejumper just announced the following and I am very happy to relay it to you all.  Free stuff!!</p><p><a href="http://forums.station.sony.com/eq2/posts/list.m?start=0&topic_id=510914">http://forums.station.sony.com/eq2/...topic_id=510914</a></p></blockquote><p>Hmm, guess I will have to open a billing ticket then because nothing in that thread really applies to me. All my toons were created well before 12/6, except for the slot I purchased the morning I made my beast lord.</p><p>My toon "persiana" was the toon that was locked.</p></blockquote><p>Yes please do, we'll get this addressed.</p></blockquote><p>Ya'll always do! Thanks! I will give billing a call tomorrow. </p>

[TSR-JoshuaM]

<p>If you don't get me when you call in, please update me with how it goes <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

[Mystfit]

<p>My unlocked characters resolved itself, though I'm not sure if it' related to my petition or some hiccough that worked it's way through....I think the grandfathering idea was an EXCELLENT one on yall's part, even though it doesn't affect me, as I've no intention of stopping my subscription. I think it will benefit you more then a hard stance would have.</p>

[TSR-JoshuaM]

<p><cite>Mystfit wrote:</cite></p><blockquote><p>My unlocked characters resolved itself, though I'm not sure if it' related to my petition or some hiccough that worked it's way through....I think the grandfathering idea was an EXCELLENT one on yall's part, even though it doesn't affect me, as I've no intention of stopping my subscription. I think it will benefit you more then a hard stance would have.</p></blockquote><p>I agree wholeheartedly. </p>

[GussJr]

<p>This is some epic 'on hold' music <img src="/eq2/images/smilies/e8a506dc4ad763aca51bec4ca7dc8560.gif" border="0" /></p>

[GussJr]

<p>Just got off the phone with billing. Talked to "Ted". He was very, very helpful and said they got everything fixed for me so that when I logged in I would see all 9 toons available to play.</p><p>It was ticket # 111209-000810. Pass on a big thanks from me, if you would. <img src="/eq2/images/smilies/e8a506dc4ad763aca51bec4ca7dc8560.gif" border="0" /> As always, ya'll rock!</p>

[grimesie]

<p>I'm experiencing a similar problem.... I have a gold membership with 2 characters and now...... </p><p><img src="http://i44.tinypic.com/jqi550.png" width="800" height="500" /></p>

[TSR-JoshuaM]

<p><cite>grimesie wrote:</cite></p><blockquote><p>I'm experiencing a similar problem.... I have a gold membership with 2 characters and now...... </p><p><img src="http://i44.tinypic.com/jqi550.png" width="800" height="500" /></p></blockquote><p>This is how it may show up when the servers are down or in the process of coming back online.  Double check and let me know.</p>

[grimesie]

<p>Called technical support and they fixed me up.  Thanks!</p>

[Jaylah]

<p>Ok that screen looks familiar! I logged in to that this morning.  I have a support ticket into account/billing but it's nice to know others had the same problem and got fixed.</p>

[MMORefugee]

<p>Dealing with this kind of crap repeatedly is tiring, it's not you guys (CS etc) fault but...</p><p>Ugh.</p>

[Grumpy_Warrior_01]

<p>So, this is the closest related thread I can find.  I have not purchased any extra character slots, but I do have a fully paid account in good standing since 2004, where Sony automatically deducts the subscription cost from my credit card every month.  I checked my account information on the credit card site and the SOE website.  The credit card information is good, and the card expires in November of next year.  The account is charged on the 10th of each month.</p> <p>I crashed zoning into my guild hall about an hour ago, and when I restarted the patcher and returned to the game through the character select screen, I found that two of my characters had the padlock on them.  When I logged back in to my main character all my gear had been removed and placed into my inventory, two of my bags had been locked, and the game kept giving me red messages telling me I needed to buy some kind of unlocker to get my raid gear back onto my character.  Apparently my account has been changed to "silver" level.  I have logged into and out of the patcher several times, and each time I log back into the game I have extremely limited access to my characters.</p> <p>Can someone please explain to me what I need to do to resume playing this game at the level at which I am subscribed.</p> <p>Thank you.</p>

[MMORefugee]

<p>Personally, I went ahead and cancelled again.</p>

[Mairin]

<p>Same here. I was playing my gold account with AoD just a few hours ago. I just logged in and had characters grayed out. I thought I would give it a try and log in the character I was just playing, and my armor was stripped and bags locked.</p>

[Aphraael]

<p>Add me to the LIST <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" />  This whole thing is so disheartening... The more they try and fix it the worse it gets..</p><p>Quick Idea, instead of trying to sort everyone out why not just make all accts good for like 10 days or something.. Then those not on subs will expire..</p><p>This having all the sub accts go bad is not good <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /> I Have always subbed at the 14.99 a month, run 15 char slots to have all my classes, crafters different level pvpers etc..</p><p>Just might be better business sense to make them all good and let them run out as opposed to making the reg subs take these hits <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" />..</p>

[SOE-MOD-02]

This post has moved: <a href="/eq2/posts/preList.m?topic_id=499962&post_id=5678852" target="_blank" rel="nofollow">/eq2/posts/preList.m?topic_id=49996...post_id=5678852</a> Let's keep posts constructive and respectful please. Thank you!

[Raienya]

<p><cite>Mairin wrote:</cite></p><blockquote><p>Same here. I was playing my gold account with AoD just a few hours ago. I just logged in and had characters grayed out. I thought I would give it a try and log in the character I was just playing, and my armor was stripped and bags locked.</p></blockquote><p>^^^</p><p>I noticed that my monthly subscription has not been taken out of my bank account, and is always done by the 10th of each month. Now, cannot access FOUR of my characters, and nobody from billing working on the weekend. Nice.</p>

[grlnxtdr30]

<p>you can add 3 of our 4 accounts to the List. They have locked Characotrs, and even locked items...</p>

[TSR-JoshuaM]

<p>There is no 'list'.</p><p>Get support tickets open and we'll get you fixed up ASAP.</p><p>Our chat lines will be open from 12-4pm today (PDT) as well.</p>

[Jeremy_in_KS]

<p><span >I play on Crushbone. I keep getting locked-up with a memory message. My computer has tons of memory. Tried playing on Freeport. Same thing. Uninstalled DC Universe Online and a bunch of other stuff. Same thing. Very frustrating.</span></p>

[SOE-MOD-02]

<p><cite>Jeremy_in_KS wrote:</cite></p><blockquote><p><span>I play on Crushbone. I keep getting locked-up with a memory message. My computer has tons of memory. Tried playing on Freeport. Same thing. Uninstalled DC Universe Online and a bunch of other stuff. Same thing. Very frustrating.</span></p></blockquote><p>Please start a new thread with your issue in the <span style="color: #c8d1d7; font-family: verdana, arial, helvetica, sans-serif; font-weight: bold; -webkit-border-horizontal-spacing: 1px; -webkit-border-vertical-spacing: 1px;"><a class="forumlink" href="http://forums.station.sony.com/eq2/forums/show.m?forum_id=4">General Tech Support Questions</a> </span>forums.  Pay close attention to the information that the TSR will need form your system. </p><p><span style="color: #59666e; font-family: verdana, arial, helvetica, sans-serif; font-size: 11px; -webkit-border-horizontal-spacing: 1px; -webkit-border-vertical-spacing: 1px;"><a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=353617">*** Read before posting ***</a></span></p>

[Mythdrakos]

<p>I'm having a similar problem to Loremaster!  My gold account, which I have paid for for SEVEN years, is now suddenly bronze!  I logged into my account this morning, on my main,  and there was absolutely NO problem.  I switched to a low-level alt to join a group, and suddenly my account was bronze!  My main toon has been stripped of EVERYTHING but her food and drink!  This is an SOE problem, created by SOE, but if they are true to form, they'll display a "blame the customer" attitude!  I was looking forward to playing this weekend, but at this point, since my to major toons are high level with legendary and fabled armor, weapons, etc. I won't be able to play.  To say this is making me very angry is putting it mildly!</p><p>I understand that releasing the expansion was very demanding because of the multitude of servers and the fact that EQ is worldwide.  However, SOE should have made sure that payment information, and payments, weren't put into limbo, thus throwing accounts, specifically gold accounts, weren't thrown into a bronze status.  That is not the way to acquire or keep customers!</p>

[TSR-JoshuaM]

<p><cite>Mythdrakos wrote:</cite></p><blockquote><p>I'm having a similar problem to Loremaster!  My gold account, which I have paid for for SEVEN years, is now suddenly bronze!  I logged into my account this morning, on my main,  and there was absolutely NO problem.  I switched to a low-level alt to join a group, and suddenly my account was bronze!  My main toon has been stripped of EVERYTHING but her food and drink!  This is an SOE problem, created by SOE, but if they are true to form, they'll display a "blame the customer" attitude!  I was looking forward to playing this weekend, but at this point, since my to major toons are high level with legendary and fabled armor, weapons, etc. I won't be able to play.  To say this is making me very angry is putting it mildly!</p><p>I understand that releasing the expansion was very demanding because of the multitude of servers and the fact that EQ is worldwide.  However, SOE should have made sure that payment information, and payments, weren't put into limbo, thus throwing accounts, specifically gold accounts, weren't thrown into a bronze status.  That is not the way to acquire or keep customers!</p></blockquote><p>Are you a former EQII Live subscriber or Extended Gold Member?</p>

[blaauw]

<p>when i try to buy aod on the soe store i get</p><h1>HTTP Status 500 -</h1><hr size="1" noshade="65535" /><p><strong><span style="background-color: #525d76; color: #ffffff;">type</span></strong> Status report</p><p><strong><span style="background-color: #525d76; color: #ffffff;">message</span></strong></p><p><strong><span style="background-color: #525d76; color: #ffffff;">description</span></strong> <span style="text-decoration: underline;">The server encountered an internal error () that prevented it from fulfilling this request.</span></p><hr size="1" noshade="65535" /><h3>Apache Tomcat/5.5.33</h3><p>i play on a us server but i am from europe ammazone seems that it can not help me cuzz i need a state what is it with these globe wide net</p>

[Redrose]

<p><span style="font-family: arial black,avant garde;">Same here.  I am a recurring montly sub and now all my toons have their armor in their bags, 2 bags locked, and get a pop up asking if I want to upgrade to gold.  After all we loyal EQ2 players have gone through this year, this is an insult.  I would like to play the game I pay for please. Now.</span></p><p><span style="font-family: Arial Black;">Support ticket: <strong>#111211-000529</strong> </span></p><p><span style="font-family: Arial Black;">I know it is Sunday (at least where I am).  I am charged for today. I would like it fixed today. Thank you.</span></p>

[TSR-JoshuaM]

<p>Redrose, you were not billed for a membership.  You must select a membership plan.  Double check the price you were billed, its just the cost of the CE itself.</p><p>Theres a thread here where we explained what occurred. - <a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=511203">http://forums.station.sony.com/eq2/...topic_id=511203</a></p>