Bought another character slot ... now an existing toon is locked

[PotatoeGuru]

<p>I've been a normal subscriber since launch and am currently on the pay-one-every-three-months plan. I've had nine toons on Guk for quite sometime. All toons were available before purchasing the slot.</p><p>I bought 'unlock another character slot' via SC to create a new beastlord and everything seemed fine; however, after I returned to the game one of my existing nine character slots was locked because it said I had reached my limit.</p><p>Is this a temporary thing?</p>

[TSR-JoshuaM]

<p><cite>Brigh@Guk wrote:</cite></p><blockquote><p>I've been a normal subscriber since launch and am currently on the pay-one-every-three-months plan. I've had nine toons on Guk for quite sometime. All toons were available before purchasing the slot.</p><p>I bought 'unlock another character slot' via SC to create a new beastlord and everything seemed fine; however, after I returned to the game one of my existing nine character slots was locked because it said I had reached my limit.</p><p>Is this a temporary thing?</p></blockquote><p>As a gold subscriber you get 7 slots.  With 1 purchased you get 8 total.  Regardless of what may have been accessible before the purchase you now have the correct amount of slots.  In any case our staff can look in deeper just in case any errors occurred.  Contact us directly and we'll dig in.</p>

[PotatoeGuru]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><cite>Brigh@Guk wrote:</cite></p><blockquote><p>I've been a normal subscriber since launch and am currently on the pay-one-every-three-months plan. I've had nine toons on Guk for quite sometime. All toons were available before purchasing the slot.</p><p>I bought 'unlock another character slot' via SC to create a new beastlord and everything seemed fine; however, after I returned to the game one of my existing nine character slots was locked because it said I had reached my limit.</p><p>Is this a temporary thing?</p></blockquote><p>As a gold subscriber you get 7 slots.  With 1 purchased you get 8 total.  Regardless of what may have been accessible before the purchase you now have the correct amount of slots.  In any case our staff can look in deeper just in case any errors occurred.  Contact us directly and we'll dig in.</p></blockquote><p>Thanks, I supplied a support ticket earlier with additional information; however and I will be <em>extremely</em> upset if I have to pay another $10 to access a character that has been around basically since launch on an account that I've been paying for since 2004 simply because of the the F2P merger.</p>

[Gotrot]

<p>Yeah.. good luck with that. I do have an open support ticket with customer support and they are giving me the same answer. Because I had 11 character slots in EQ2 live that I had a paid subscription for and all of the characters were active and playable AND because I had a EQ2X subscription in which I had 10 characters all active and accessable that now because of the merge, I only get 7 character slots plus any I have purchased. Which is not what smokejumper said would happen.</p><p><table cellspacing="1" cellpadding="3" width="100%"><form action="/eq2x/posts/doModeration.m" accept-charset="UNKNOWN" enctype="application/x-www-form-urlencoded" method="post"><tbody><tr><td rowspan="2" align="left" valign="top"><div><span><a href="http://forums.station.sony.com/eq2x/user/profile.m?user_id=54"><strong><span style="color: #ff0000;"><span style="text-decoration: underline;">Smokejumper</span></span></strong></a></span> <img src="http://forums.station.sony.com/eq2x/images/icons/soe.gif" border="0" /></div><span>Senior Staff Joined: Jul 27, 2010Messages: 599<span>Offline </span></span></td><td valign="top"><span><p>Here's the executive summary:<span style="color: #00ff00;"><span style="color: #339966;">- You will be able to use all of your created characters after this conversion.- You will have access to all of the character slots you purchased after this conversion, even if those purchased slots are currently empty.</span></span>In a nutshell, we're checking your created character counts, your purchased slots count, and then doing logic comparisons to ensure that you lose *nothing at all*.</p></span></td></tr><tr><td width="100%" height="28" valign="bottom"><table style="height: 18px;" cellspacing="0" cellpadding="0" width="100%"><tbody><tr><td valign="middle"><a class="icon_profile" href="http://forums.station.sony.com/eq2x/user/profile.m?user_id=54"><img src="http://forums.station.sony.com/eq2x/images/transp.gif" /></a> <a class="icon_pm" href="http://forums.station.sony.com/eq2x/pm/sendTo.m?user_id=54"><img src="http://forums.station.sony.com/eq2x/images/transp.gif" /></a></td></tr></tbody></table></td></tr></tbody></form></table></p><p>Customer supports answer is either delete your characters or buy more slots... awesome answer Evidently Customer support didn't get the memo or SmokeJumper was blowing smoke.</p>

[Banedon_Toran]

<p>I've got reports from gold sub guild members that all their characters were available yesterday but having deleted one to create a new character they are now seeing multiple locked characters on char select.</p><p>Won't panick just yet, but there is definitely something wrong, this isn't just a question of slot formulas or sub rates.</p>