Launcher isn't stuck on a file- it won't even begin to update

[Tatterz]

<p>Similar to another person's previous problem, but different.</p><p>I bought the new expansion, AoD.</p><p>I installed it. </p><p>It selected the public user file where the game is located</p><p>I disabled my firewall</p><p>I have submitted the product key on the SOE website</p><p>I start the launcher and the new start window pops up, says 'Installing" but remains on 0 MB of 13,942 .. 0.0% and nothing else happens.</p><p>What am I doing wrong? </p><p>-oh, and now when i tried to manually double click the 'launchpad" in the files, it 'updated' and has a red window with 'SOE' that won't go away- can't quit it.  Really, I'm baffled. </p>

[TSR-JoshuaM]

<p>Click the tool icon and check the Updated File List.</p><p>What is it getting stuck on specifically?  Copy and paste is fine.</p>

[Tatterz]

<p>I believe I installed the file properly from Amazon, but when I open the launch window it says it is installing, but appears not to be.</p><p>clicking the tool icon, it says this:</p><p><span style="border-collapse: separate; font-family: 'Times New Roman'; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; font-size: medium;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;">Checking game installation...Found 3,133 file(s) to update.Creating LegendsOfNorrath/effects.rccReplacing Uninstaller.exeCreating LegendsOfNorrath/cards.rcc</span></span></p>

[Tatterz]

<p>ok, after it sitting idle at 0% for about an hour, it's started to download.. so crossing fingers it will keep going</p>

[TSR-JoshuaM]

<p><cite>Tatterz wrote:</cite></p><blockquote><p>ok, after it sitting idle at 0% for about an hour, it's started to download.. so crossing fingers it will keep going</p></blockquote><p>Not sure why it took an hour but that is definitely a hefty file.  Nearly 400mb of data in it.  Hows your typical download times on that amount of data?</p>

[Tatterz]

<p>the hour was just to get it to start <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" /> </p><p>almost at 11% progress now.  transfers are usually fast here, have a faster than DSL connection</p>

[TSR-JoshuaM]

<p><cite>Tatterz wrote:</cite></p><blockquote><p>the hour was just to get it to start <img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" /> </p><p>almost at 11% progress now.  transfers are usually fast here, have a faster than DSL connection</p></blockquote><p>Wouldn't be able to tell you what the hold up was but we didn't see any interruptions on our patch server side.</p>