Characters keep disappearing at character select.

[Chairy]

<p>I have a gold account and purchased 5 character slots that are all full.  5 on one server 6 on another.  First time I logged in after the update went live only 5 characters were listed.  I exited went back to launcher and logged in again but the same 5 were there.  I closed the launcher went back in and still only the 5 characters.  So I went to advance tool and selected validate files.  It went through the check but didnt update any files.  Logged in again and all my characters were there.  I lost connection, not sure why.  Logged back in to character select now the 5 from the one server are gone and I only see the 6 from the other server.  I did the same as last time and they all show up again.  Not sure whats going on.  But I dont like having to wait 10 mins each time just to validate files to see all my characters.</p>

[TSR-JoshuaM]

<p><cite>Chairy wrote:</cite></p><blockquote><p>I have a gold account and purchased 5 character slots that are all full.  5 on one server 6 on another.  First time I logged in after the update went live only 5 characters were listed.  I exited went back to launcher and logged in again but the same 5 were there.  I closed the launcher went back in and still only the 5 characters.  So I went to advance tool and selected validate files.  It went through the check but didnt update any files.  Logged in again and all my characters were there.  I lost connection, not sure why.  Logged back in to character select now the 5 from the one server are gone and I only see the 6 from the other server.  I did the same as last time and they all show up again.  Not sure whats going on.  But I dont like having to wait 10 mins each time just to validate files to see all my characters.</p></blockquote><p>What servers are these characters on?  I'm including our standard cache/configuration clearing instructions below as well just in case.  Please go through them and let me know <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p><p><p>You may want to make backups and then delete the following files and folders:</p><p>cache folder</p><p>eq2_recent.ini</p><p>eq2_default.ini</p><p>EverQuest2.exe</p><p>eq2.ini</p><p>As well as the character specific files, these will appear as such:</p><p>Servername_CharacterName_EQ2_uisettings.ini</p><p>Stationname_characters.ini</p><p>To do this, please follow these directions:</p><p>1. First look for your EverQuest II Extended directory. You can find the default directory in (for Windows XP): C:Program FilesSonyEverQuest II (for Windows Vista/7): C:UsersPublicSony Online EntertainmentInstalled GamesEverQuest II</p><p>2. Click on MY COMPUTER and then proceed into local disk C:</p><p>3. Navigate your way to the default directory, or your chosen installation directory.</p><p>4. Next look for any files explained above and delete them. </p><p>5. Afterwards, please start EverQuest II to have these files re-downloaded by the patcher.</p><p>If deleting these files does not resolve your issue, you can restore your backed up files and folders and retain your hotkeys, contact lists, and display settings.</p></p>

[Chairy]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><cite>Chairy wrote:</cite></p><blockquote><p>I have a gold account and purchased 5 character slots that are all full.  5 on one server 6 on another.  First time I logged in after the update went live only 5 characters were listed.  I exited went back to launcher and logged in again but the same 5 were there.  I closed the launcher went back in and still only the 5 characters.  So I went to advance tool and selected validate files.  It went through the check but didnt update any files.  Logged in again and all my characters were there.  I lost connection, not sure why.  Logged back in to character select now the 5 from the one server are gone and I only see the 6 from the other server.  I did the same as last time and they all show up again.  Not sure whats going on.  But I dont like having to wait 10 mins each time just to validate files to see all my characters.</p></blockquote><p>What servers are these characters on?  I'm including our standard cache/configuration clearing instructions below as well just in case.  Please go through them and let me know <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /></p><p><p>You may want to make backups and then delete the following files and folders:</p><p>cache folder</p><p>eq2_recent.ini</p><p>eq2_default.ini</p><p>EverQuest2.exe</p><p>eq2.ini</p><p>As well as the character specific files, these will appear as such:</p><p>Servername_CharacterName_EQ2_uisettings.ini</p><p>Stationname_characters.ini</p><p>To do this, please follow these directions:</p><p>1. First look for your EverQuest II Extended directory. You can find the default directory in (for Windows XP): C:Program FilesSonyEverQuest II (for Windows Vista/7): C:UsersPublicSony Online EntertainmentInstalled GamesEverQuest II</p><p>2. Click on MY COMPUTER and then proceed into local disk C:</p><p>3. Navigate your way to the default directory, or your chosen installation directory.</p><p>4. Next look for any files explained above and delete them. </p><p>5. Afterwards, please start EverQuest II to have these files re-downloaded by the patcher.</p><p>If deleting these files does not resolve your issue, you can restore your backed up files and folders and retain your hotkeys, contact lists, and display settings.</p></p></blockquote><p>My characters are on Crushbone and Everfrost.  I will try the above to see if that works.  But a friend of mine on the same servers is having the same problem.  After getting disconnected so many times he finally just gave up and is not going to play till they fix the problems.  So I get to play tester till its fixed. =)</p>

[TSR-JoshuaM]

<p>Which ones are disappearing?  Everfrost or Crushbone or does it seem like a mix?  (Looking in to the server status now as well)</p>

[Chairy]

<p>Oh btw I dont keep games on my "C" drive they are all on my "D" only files necessary to run the system are located on "C"</p>

[TSR-JoshuaM]

<p><cite>Chairy wrote:</cite></p><blockquote><p>Oh btw I dont keep games on my "C" drive they are all on my "D" only files necessary to run the system are located on "C"</p></blockquote><p>As long as you are familiar with it, find your EQII folder <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" /></p><p>It looks like theres some work being done to make sure the server doesnt get completely overloaded so at times this may cause your characters to not be available.  An example is Crushbone is getting a huge amount of logins simultaneously so they disable login until they get through then re-enable it.</p><p>If you log in and characters simply do not show up go ahead and give it a minute and log back in.  </p>

[Chairy]

<p>All the crushbone were there the first time but not everfrost.  The next time it was all everfrost but not crushbone.  Could be like you said.  But I didnt get any notification that the log in server was busy or not responding so I wouldnt know. </p>