crashing to desktop [Archive] - EQ2 Forum Archive @ EQ2Wire

Travera

12-07-2011, 09:16 PM

when i logg on i cant go 2 mintues without crashing to desktop never had this issue before client keeps crashing

TSR-JoshuaM

12-07-2011, 09:20 PM

Are you receiving a crash report or is it just disappearing?Please post your dxdiag information for me as well. Top 3 sections covering system/display/sound devices.

Travera

12-07-2011, 10:13 PM

<cite>TSR-JoshuaM wrote:</cite><blockquote>Are you receiving a crash report or is it just disappearing?Please post your dxdiag information for me as well. Top 3 sections covering system/display/sound devices.</blockquote>it receives a crash reportDxdiagTime of this report: 12/7/2011, 19:08:41 Machine name: NONYA Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506) Language: English (Regional Setting: English)System Manufacturer: System manufacturer System Model: System Product Name BIOS: BIOS Date: 12/04/08 16:26:41 Ver: 08.00.15 Processor: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz (8 CPUs), ~2.7GHz Memory: 6144MB RAMAvailable OS Memory: 6134MB RAM Page File: 2093MB used, 10173MB available Windows Dir: C:Windows DirectX Version: DirectX 11DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7601.17514 32bit UnicodeDisplay Devices--------------- Card name: NVIDIA GeForce GTX 295 Manufacturer: NVIDIA Chip type: GeForce GTX 295 DAC type: Integrated RAMDAC Device Key: EnumPCIVEN_10DE&DEV_05E0&SUBSYS_12913842&REV_A1 Display Memory: 3684 MB Dedicated Memory: 873 MB Shared Memory: 2811 MB Current Mode: 1920 x 1080 (32 bit) (60Hz) Monitor Name: Generic PnP Monitor Monitor Model: SyncMaster Monitor Id: SAM0655 Native Mode: 1920 x 1080(p) (60.000Hz) Output Type: HD15 Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,n vwgf2um,nvwgf2umDriver File Version: 8.17.0012.8562 (English) Driver Version: 8.17.12.8562 DDI Version: 10 Driver Model: WDDM 1.1 Driver Attributes: Final Retail Driver Date/Size: 10/15/2011 02:53:00, 15693120 bytes WHQL Logo'd: Yes WHQL Date Stamp: Device Identifier: {D7B71E3E-46A0-11CF-807A-9D321FC2C535} Vendor ID: 0x10DE Device ID: 0x05E0 SubSys ID: 0x12913842 Revision ID: 0x00A1 Driver Strong Name: oem14.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section0 05:8.17.12.8562:pciven_10de&dev_05e0 Rank Of Driver: 00E62001 Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= D3D9 Overlay: Supported DXVA-HD: Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled

Travera

12-07-2011, 10:14 PM

<cite>TSR-JoshuaM wrote:</cite><blockquote>Are you receiving a crash report or is it just disappearing?Please post your dxdiag information for me as well. Top 3 sections covering system/display/sound devices.</blockquote>it receives a crash reportDxdiagTime of this report: 12/7/2011, 19:08:41 Machine name: NONYA Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506) Language: English (Regional Setting: English)System Manufacturer: System manufacturer System Model: System Product Name BIOS: BIOS Date: 12/04/08 16:26:41 Ver: 08.00.15 Processor: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz (8 CPUs), ~2.7GHz Memory: 6144MB RAMAvailable OS Memory: 6134MB RAM Page File: 2093MB used, 10173MB available Windows Dir: C:Windows DirectX Version: DirectX 11DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7601.17514 32bit UnicodeDisplay Devices--------------- Card name: NVIDIA GeForce GTX 295 Manufacturer: NVIDIA Chip type: GeForce GTX 295 DAC type: Integrated RAMDAC Device Key: EnumPCIVEN_10DE&DEV_05E0&SUBSYS_12913842&REV_A1 Display Memory: 3684 MB Dedicated Memory: 873 MB Shared Memory: 2811 MB Current Mode: 1920 x 1080 (32 bit) (60Hz) Monitor Name: Generic PnP Monitor Monitor Model: SyncMaster Monitor Id: SAM0655 Native Mode: 1920 x 1080(p) (60.000Hz) Output Type: HD15 Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,n vwgf2um,nvwgf2umDriver File Version: 8.17.0012.8562 (English) Driver Version: 8.17.12.8562 DDI Version: 10 Driver Model: WDDM 1.1 Driver Attributes: Final Retail Driver Date/Size: 10/15/2011 02:53:00, 15693120 bytes WHQL Logo'd: Yes WHQL Date Stamp: Device Identifier: {D7B71E3E-46A0-11CF-807A-9D321FC2C535} Vendor ID: 0x10DE Device ID: 0x05E0 SubSys ID: 0x12913842 Revision ID: 0x00A1 Driver Strong Name: oem14.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section0 05:8.17.12.8562:pciven_10de&dev_05e0 Rank Of Driver: 00E62001 Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= D3D9 Overlay: Supported DXVA-HD: Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled

Travera

12-07-2011, 10:15 PM

Sound Devices------------- Description: Speakers (Rocketfish 5.1 PCI Sound Card) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: PCIVEN_1102&DEV_0007&SUBSYS_10011102&REV_00 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: P17.sys Driver Version: 5.12.0001.2020 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 10/16/2009 06:44:56, 1309696 bytes Other Files: Driver Provider: Rocketfish HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No Description: Digital Audio Interface (Rocketfish 5.1 PCI Sound Card) Default Sound Playback: No Default Voice Playback: No Hardware ID: PCIVEN_1102&DEV_0007&SUBSYS_10011102&REV_00 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: P17.sys Driver Version: 5.12.0001.2020 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 10/16/2009 06:44:56, 1309696 bytes Other Files: Driver Provider: Rocketfish HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No---------------------Sound Capture Devices--------------------- Description: Microphone (Rocketfish 5.1 PCI Sound Card) Default Sound Capture: Yes Default Voice Capture: Yes Driver Name: P17.sys Driver Version: 5.12.0001.2020 (English) Driver Attributes: Final Retail Date and Size: 10/16/2009 06:44:56, 1309696 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF Description: Line-In (Rocketfish 5.1 PCI Sound Card) Default Sound Capture: No Default Voice Capture: No Driver Name: P17.sys Driver Version: 5.12.0001.2020 (English) Driver Attributes: Final Retail Date and Size: 10/16/2009 06:44:56, 1309696 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF-------------------DirectInput Devices------------------- Device Name: Mouse Attached: 1 Controller ID: n/aVendor/Product ID: n/a FF Driver: n/a Device Name: Keyboard Attached: 1 Controller ID: n/aVendor/Product ID: n/a FF Driver: n/a Device Name: G510 Gaming Keyboard Attached: 1 Controller ID: 0x0Vendor/Product ID: 0x046D, 0xC22D FF Driver: n/a Device Name: G510 Gaming Keyboard Attached: 1 Controller ID: 0x0Vendor/Product ID: 0x046D, 0xC22D FF Driver: n/a Device Name: World of Warcraft MMO Gaming Mouse Attached: 1 Controller ID: 0x0Vendor/Product ID: 0x1038, 0x0777 FF Driver: n/aPoll w/ Interrupt: No-----------USB Devices-----------+ USB Root Hub| Vendor/Product ID: 0x8086, 0x3A36| Matching Device ID: usbroot_hub| Service: usbhub----------------Gameport Devices----------------------------PS/2 Devices------------+ HID Keyboard Device| Vendor/Product ID: 0x046D, 0xC22D| Matching Device ID: hid_device_system_keyboard| Service: kbdhid| + Terminal Server Keyboard Driver| Matching Device ID: rootrdp_kbd| Upper Filters: kbdclass| Service: TermDD| + HID-compliant mouse| Vendor/Product ID: 0x1038, 0x0777| Matching Device ID: hid_device_system_mouse| Service: mouhid| + Terminal Server Mouse Driver| Matching Device ID: rootrdp_mou| Upper Filters: mouclass| Service: TermDD

TSR-JoshuaM

12-07-2011, 10:17 PM

Let's clear out your cache and config next.You may want to make backups and then delete the following files and folders:cache foldereq2_recent.inieq2_default.iniEverQuest2.exeeq2.iniAs well as the character specific files, these will appear as such:Servername_CharacterName_EQ2_uisettings.iniStationname_characters.iniTo do this, please follow these directions:1. First look for your EverQuest II Extended directory. You can find the default directory in (for Windows XP): C:Program FilesSonyEverQuest II (for Windows Vista/7): C:UsersPublicSony Online EntertainmentInstalled GamesEverQuest II2. Click on MY COMPUTER and then proceed into local disk C:3. Navigate your way to the default directory, or your chosen installation directory.4. Next look for any files explained above and delete them. 5. Afterwards, please start EverQuest II to have these files re-downloaded by the patcher.If deleting these files does not resolve your issue, you can restore your backed up files and folders and retain your hotkeys, contact lists, and display settings.

Travera

12-07-2011, 10:41 PM

that didnt fix the issues as soon as i logged in crtashed to desk top

TSR-JoshuaM

12-07-2011, 10:44 PM

Open a support ticket and include your MSINFO, lets see what the error reporting says about it. Nothing on this end would force that behavior directly.

Travera

12-07-2011, 11:02 PM

I just put in the ticket ticket number is 111208-000058// I am not the only one having this issue so I would be very surprised if its on my side

beefwilliams

12-07-2011, 11:37 PM

Same issue is occuring on my desktop. I also followed all the suggestions listed, didnt help.

Travera

12-07-2011, 11:49 PM

one thing i noticed that didnt happen with the old client is this client never closes i wonder if thats the issue

TSR-JoshuaM

12-07-2011, 11:58 PM

<cite>Travera@Antonia Bayle wrote:</cite><blockquote>I just put in the ticket ticket number is 111208-000058// I am not the only one having this issue so I would be very surprised if its on my side</blockquote>If it weren't we'd have barren servers as everyone would be crashing but that is not the case. Our representatives will dig in and troubleshoot with you as soon as they can. What you can try in the meantime is disabling shader 3.0 Shader 3 isn't crashing for me anywhere in the game so far but we do have a fair amount of players who are and we are still working out what the common denominator is here.Also, this client doesnt close automatically by current design to assist with your multiboxing.

beefwilliams

12-08-2011, 12:23 AM

I created a trouble ticket as well. 111208-000382

TSR-JoshuaM

12-08-2011, 12:28 AM

<cite>beefwilliams wrote:</cite><blockquote>I created a trouble ticket as well. 111208-000382</blockquote>Did you try disabling Shader 3 first?

ArivenGemini

12-08-2011, 12:45 AM

<cite>TSR-JoshuaM wrote:</cite><blockquote><cite>Travera@Antonia Bayle wrote:</cite><blockquote>I just put in the ticket ticket number is 111208-000058// I am not the only one having this issue so I would be very surprised if its on my side</blockquote>If it weren't we'd have barren servers as everyone would be crashing but that is not the case. Our representatives will dig in and troubleshoot with you as soon as they can. What you can try in the meantime is disabling shader 3.0 Shader 3 isn't crashing for me anywhere in the game so far but we do have a fair amount of players who are and we are still working out what the common denominator is here.Also, this client doesnt close automatically by current design to assist with your multiboxing.</blockquote>I was crashing on two clients every 30-90 seconds... turned off shader 3 and its rock solid.

TSR-JoshuaM

12-08-2011, 12:46 AM

I'm not doubting that but we can't fix anything until we can identify whats broken. Shader 3 in and of itself may be missing many assets in areas but that doesn't cause crashes. So we gotta figure out what IS causing crashing here and shader 3 is only part of that formula.

beefwilliams

12-08-2011, 12:46 AM

<cite>TSR-JoshuaM wrote:</cite><blockquote>Did you try disabling Shader 3 first?</blockquote>I do not have Shader 3 as an option to disable/enable.

TSR-JoshuaM

12-08-2011, 12:47 AM

<cite>beefwilliams wrote:</cite><blockquote><cite>TSR-JoshuaM wrote:</cite><blockquote>Did you try disabling Shader 3 first?</blockquote>I do not have Shader 3 as an option to disable/enable.</blockquote>Click the advanced button on the top left of th ein-game options menu. Its under Display > Performance

beefwilliams

12-08-2011, 12:50 AM

<cite>TSR-JoshuaM wrote:</cite><blockquote><cite>beefwilliams wrote:</cite><blockquote><cite>TSR-JoshuaM wrote:</cite><blockquote>Did you try disabling Shader 3 first?</blockquote>I do not have Shader 3 as an option to disable/enable.</blockquote>Click the advanced button on the top left of th ein-game options menu. Its under Display > Performance</blockquote>Thanks. I have disabled this option. I will load the game up again to see if this resolves the crashing I was experiencing.

SOEisawesome

12-08-2011, 12:52 AM

you have to go to butcherblock and pay the gnome 550 Station Cash and you crash 75 percent less per item you get.

TSR-JoshuaM

12-08-2011, 12:57 AM

<div><cite>SOEisawesome wrote:</cite><blockquote>you have to go to butcherblock and pay the gnome 550 Station Cash and you crash 75 percent less per item you get.</blockquote></div>Hilarious... not really <img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" />

TSR-JoshuaM

12-08-2011, 12:57 AM

<cite>beefwilliams wrote:</cite><blockquote><cite>TSR-JoshuaM wrote:</cite><blockquote><cite>beefwilliams wrote:</cite><blockquote><cite>TSR-JoshuaM wrote:</cite><blockquote>Did you try disabling Shader 3 first?</blockquote>I do not have Shader 3 as an option to disable/enable.</blockquote>Click the advanced button on the top left of th ein-game options menu. Its under Display > Performance</blockquote>Thanks. I have disabled this option. I will load the game up again to see if this resolves the crashing I was experiencing.</blockquote>Keep me updated <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />

beefwilliams

12-08-2011, 01:13 AM

<cite>TSR-JoshuaM wrote:</cite><blockquote><cite>beefwilliams wrote:</cite><blockquote><cite>TSR-JoshuaM wrote:</cite><blockquote><cite>beefwilliams wrote:</cite><blockquote><cite>TSR-JoshuaM wrote:</cite><blockquote>Did you try disabling Shader 3 first?</blockquote>I do not have Shader 3 as an option to disable/enable.</blockquote>Click the advanced button on the top left of th ein-game options menu. Its under Display > Performance</blockquote>Thanks. I have disabled this option. I will load the game up again to see if this resolves the crashing I was experiencing.</blockquote>Keep me updated <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /></blockquote>No more crashes after disabling Shader 3.0. Thanks for your help. Any idea when this might be fixed?

TSR-JoshuaM

12-08-2011, 01:17 AM

Not sure whats broken yet as Shader 3 is working fine for many people. Still working on that and I'll post any relevant updates as I come across them.

duppsko

12-08-2011, 01:32 AM

Same here. No more crashing after turning off shader 3.0. If you need to try yourself go in that Frostfell instance in Steamfont, the Saving Frostfell quest. I crashed there 10 times and couldnt complete it with shader 3.

TSR-JoshuaM

12-08-2011, 01:34 AM

No luck reproducing it. I've been sitting in game for about 3 hours now zoning to everywhere with no crash and shader 3 enabled. Its obviously causing issues for some players but theres a piece of the puzzle missing and thats the piece that will really help us solve this.

Everbranne

12-08-2011, 02:02 AM

I'm having this issue too. My ticket is<h2>Incident: 111207-002027</h2>and I submitted my dxdiag and such there as well.

TSR-JoshuaM

12-08-2011, 02:10 AM

<cite>Everbranne wrote:</cite><blockquote>I'm having this issue too. My ticket is<h2>Incident: 111207-002027</h2>and I submitted my dxdiag and such there as well.</blockquote>Disabling shader 3 fix it for you?

ArivenGemini

12-08-2011, 02:21 AM

<cite>TSR-JoshuaM wrote:</cite><blockquote>Not sure whats broken yet as Shader 3 is working fine for many people. Still working on that and I'll post any relevant updates as I come across them.</blockquote> sharer 3 was working just fine for me prior to the expack. the majority of my crashes were out in pillars of flame two boxing with a mercy as well. both clients would just stop and windows would pop a dialog saying there was an error and that was it.

TSR-JoshuaM

12-08-2011, 02:22 AM

<cite>ArivenGemini wrote:</cite><blockquote><cite>TSR-JoshuaM wrote:</cite><blockquote>Not sure whats broken yet as Shader 3 is working fine for many people. Still working on that and I'll post any relevant updates as I come across them.</blockquote> sharer 3 was working just fine for me prior to the expack. the majority of my crashes were out in pillars of flame two boxing with a mercy as well. both clients would just stop and windows would pop a dialog saying there was an error and that was it.</blockquote>Still no luck reproducing it on a handful of varied test machines here.Make sure you got your info submitted! (Sorry if you already have!)

ArivenGemini

12-08-2011, 02:25 AM

<cite>TSR-JoshuaM wrote:</cite><blockquote><cite>ArivenGemini wrote:</cite><blockquote><cite>TSR-JoshuaM wrote:</cite><blockquote>Not sure whats broken yet as Shader 3 is working fine for many people. Still working on that and I'll post any relevant updates as I come across them.</blockquote> sharer 3 was working just fine for me prior to the expack. the majority of my crashes were out in pillars of flame two boxing with a mercy as well. both clients would just stop and windows would pop a dialog saying there was an error and that was it.</blockquote>Still no luck reproducing it on a handful of varied test machines here.Make sure you got your info submitted! (Sorry if you already have!)</blockquote> fill out a ticket and dxdiag/misinfo then? will get that when i get back to my computer then. <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" />