Monthly Award of Station Cash Not present for gold subscriber [Archive]

TSR-JoshuaM

12-07-2011, 04:27 PM

<cite>Ghostpaw@Kithicor wrote:</cite><blockquote>As the post says - I am a recurring monthly subscriber and did not log in to haveing any station cash awarded - my subscription ironically conducted its transaction on patch day - so that may be the reason why and therefore I may not be entitled to such, but however if I am entitled I would most surely like the award! Thanks for your assistance in advance!</blockquote>I don't have any specific information, yet, on when these 500SC grants should be going out. Please open a support ticket so we can track this.

Jelrak

12-07-2011, 04:34 PM

Thank you-- will do !

TSR-JoshuaM

12-07-2011, 04:34 PM

And thank you as well!

Rairine

12-07-2011, 07:19 PM

If you are on a recurring subscription at the time of transition to Free to Play, you will receive 500 Station Cash on the date of the transition and for each subsequent month of your recurring membership (as long as you stay on an auto-renew payment plan). You will not receive any Station Cash for prior months.Taken from the matrix on the web site - I'll monitor this thread to see if there is a resolution too <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />

Darkshadow

12-07-2011, 07:51 PM

<cite>Rairine wrote:</cite><blockquote>If you are on a recurring subscription at the time of transition to Free to Play, you will receive 500 Station Cash on the date of the transition and for each subsequent month of your recurring membership (as long as you stay on an auto-renew payment plan). You will not receive any Station Cash for prior months.Taken from the matrix on the web site - I'll monitor this thread to see if there is a resolution too <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /></blockquote>That IS what the matrix page says in the fine print. I was curious as well, because I am paid up, on a recurring cycle and my billing period doesn't come around for another month, but no SC for me.

TSR-JoshuaM

12-08-2011, 01:30 AM

Its still coming it just may have been delayed or will take a while to hit every single player.

darwich

12-08-2011, 02:01 PM

awesome thank you Mr Joshua!

gds

12-08-2011, 04:02 PM

Is this only for those with monthly renewals or will it apply to those auto renews of 3 months, 6 months and 12 months? And for those on multi-month auto-renews, will they only get it on the date the renew? I'm on a one year auto renew which was just repurchased in November. If it is only for monthly auto-renewals, that would be unfair to have to wait a year just to switch back to a monthly auto-renewal.Calamoor...

Stormflint

12-08-2011, 04:06 PM

<cite>Rairine wrote:</cite><blockquote>If you are on a recurring subscription at the time of transition to Free to Play, you will receive 500 Station Cash on the date of the transition and for each subsequent month of your recurring membership (as long as you stay on an auto-renew payment plan). You will not receive any Station Cash for prior months.Taken from the matrix on the web site - I'll monitor this thread to see if there is a resolution too <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /></blockquote>Well that stinks. My pay-date was 12/2. This went live on 12/7. <img src="/eq2/images/smilies/c30b4198e0907b23b8246bdd52aa1c3c.gif" border="0" />

urgthock

12-08-2011, 04:13 PM

<cite>Stormflint@Mistmoore wrote:</cite><blockquote><cite>Rairine wrote:</cite><blockquote>If you are on a recurring subscription at the time of transition to Free to Play, you will receive 500 Station Cash on the date of the transition and for each subsequent month of your recurring membership (as long as you stay on an auto-renew payment plan). You will not receive any Station Cash for prior months.Taken from the matrix on the web site - I'll monitor this thread to see if there is a resolution too <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /></blockquote>Well that stinks. My pay-date was 12/2. This went live on 12/7. <img src="/eq2/images/smilies/c30b4198e0907b23b8246bdd52aa1c3c.gif" border="0" /></blockquote>That means you will get 500 SC on 12/7 (subject to the statement by Joshua that it's coming still) and then on the 2nd of every month after. At least that is what it seems to say to me. If you are on a recurring subscription, you will receive 500 SC on the date of the transition (12/7) and for each recurring membership (1/2, 2/2, 3/2, 4/2, etc)

Cragmyre

12-08-2011, 04:19 PM

So I'm not sure I understand this. I buy a year at a time, does this mean I don't get the 500 SC a month? I'm listed as recurring but my renewal date is not for a few months. Will I get the 500 SC, and if so, when, because it definitely is not there as of yet <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />

urgthock

12-08-2011, 04:41 PM

<cite>Cragmyre wrote:</cite><blockquote>So I'm not sure I understand this. I buy a year at a time, does this mean I don't get the 500 SC a month? I'm listed as recurring but my renewal date is not for a few months. Will I get the 500 SC, and if so, when, because it definitely is not there as of yet <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /></blockquote>As long as it is a recurring sub (recurring being the important term, it doesn't matter if its monthly, yearly or whatever) then yes, you should get the 500 SC every month. I would guess it will happen on the same day of the month as your annual sub falls on.i.e. If your annual sub is August 18 every year, you will probably get your 500 SC every month on the 18th.... as long as it is a recurring sub.

TheSpin

12-08-2011, 04:49 PM

As long as your membership is some type of recurring membership you should get the 500 SC.

TSR-JoshuaM

12-08-2011, 05:43 PM

<cite>TheSpin wrote:</cite><blockquote>As long as your membership is some type of recurring membership you should get the 500 SC.</blockquote>This is accurate. It will happen on a monthly basis regardless of your multimonth membership plans.

Stormflint

12-08-2011, 06:58 PM

<cite>TSR-JoshuaM wrote:</cite><blockquote><cite>TheSpin wrote:</cite><blockquote>As long as your membership is some type of recurring membership you should get the 500 SC.</blockquote>This is accurate. It will happen on a monthly basis regardless of your multimonth membership plans.</blockquote>Yes, but do transaction dates matter? My last was 12/2. Does this mean I won't start getting the SC until 1/2, since this all started technically on 12/7? Or will I get this month's SC, and then on the 2nd of each month here after?

TSR-JoshuaM

12-08-2011, 07:26 PM

<cite>Stormflint@Mistmoore wrote:</cite><blockquote><cite>TSR-JoshuaM wrote:</cite><blockquote><cite>TheSpin wrote:</cite><blockquote>As long as your membership is some type of recurring membership you should get the 500 SC.</blockquote>This is accurate. It will happen on a monthly basis regardless of your multimonth membership plans.</blockquote>Yes, but do transaction dates matter? My last was 12/2. Does this mean I won't start getting the SC until 1/2, since this all started technically on 12/7? Or will I get this month's SC, and then on the 2nd of each month here after?</blockquote>You will get the distribution intended for 12/7, your next would be about 1/2, then 2/2, etc... (offset by a day or so with the 31/28 day months)

morgoroth

12-09-2011, 01:05 AM

do those of us on the SOE all access pass also get the 500 station cash each month? Just curious because i have yet to see any change in my Station wallet.

TSR-JoshuaM

12-09-2011, 01:40 AM

<cite>morgoroth wrote:</cite><blockquote>do those of us on the SOE all access pass also get the 500 station cash each month? Just curious because i have yet to see any change in my Station wallet.</blockquote><div>EDIT - New update postedWe have confirmed with eCommerce and Platform that all recurring SOE All-Acccess passes should receive the 500sc grant monthly. Keep in mind that this means the minute you cancel a membership or All-Access, you are taken off the entitlement list. ~BrasseMISSING SC? For anyone on recurring SOE All-Access plans who are missing SC from the grant that occurred on or about Dec 6 or 7th, PLEASE contact CS if you do not see the SC on your account by early next week - as mentioned, Platform group is going to run a check against all accounts that qualify.</div>

Aenau

12-09-2011, 08:05 AM

<cite>TSR-JoshuaM wrote:</cite><blockquote><cite>morgoroth wrote:</cite><blockquote>do those of us on the SOE all access pass also get the 500 station cash each month? Just curious because i have yet to see any change in my Station wallet.</blockquote>Yes that should be the case. The grants haven't gone out entirely, yet.</blockquote>Not according to this email response I just received from my support ticket I submitted...Greetings *******,Thank you for contacting Sony Online Entertainment. Unfortunately, the 500 Station Cash that is awarded to Gold Members is not also rewarded for All Access Pass members.If you have any more questions or concerns, please let me know. Regards,TSR *****Phone Support:Monday through Friday from 6:00am - 7:00pm PT (excluding holidays) at <a href="tel:858-537-0898" target="_blank">858-537-0898</a>.Live Chat Support:Monday through Friday from 10:00am - 7:00pm PST (excluding holidays) <a href="http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/chat.php" target="_blank">http://help.station.sony.com/cgi-bi...nduser/chat.php</a>Email Support is available anytime:<a href="http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/ask.php" target="_blank">http://help.station.sony.com/cgi-bi...enduser/ask.php</a>So because I pay $5.00 more a month to access all Sony products, I am not eligible for the 500 sc....yeah seems fair...NOT..In the past I've never really had a problem with Sony CS in any issues I've had to contact tbem about..But according to their own posted info gold members with recurring subs get 500 sc...no where is it posted that doesn't apply to All Access members..edit: took off CSR name

Onurissa

12-09-2011, 09:54 AM

How does this work for people that paid a YEAR In advance, i still have about 6 months left. Do i just get 500 as each month passes, or do they give the full amount at once?

Liandra

12-09-2011, 11:27 AM

<cite>Onurissa@Antonia Bayle wrote:</cite><blockquote>How does this work for people that paid a YEAR In advance, i still have about 6 months left. Do i just get 500 as each month passes, or do they give the full amount at once?</blockquote>so long as your subscription is set to renew automatically without you having to do anything then yes you will get your 500 a month. If your subscription expires and you then have to manually log in and buy another year then no, you wont get anything.

Mistymorn

12-09-2011, 11:58 AM

Wasn't expecting to see Sc until my next billing cycle, saw this post checked and it was there for both accounts! Added the news of grandfathering races/classes for f2play, you guys rock!

Onurissa

12-09-2011, 12:00 PM

<cite>Liandra wrote:</cite><blockquote><cite>Onurissa@Antonia Bayle wrote:</cite><blockquote>How does this work for people that paid a YEAR In advance, i still have about 6 months left. Do i just get 500 as each month passes, or do they give the full amount at once?</blockquote>so long as your subscription is set to renew automatically without you having to do anything then yes you will get your 500 a month. If your subscription expires and you then have to manually log in and buy another year then no, you wont get anything.</blockquote>Yes mine is recurring and SOE already had said we would get it for cases such as mine, just wasnt sure if it was month to month we get it, or all at once if we pay for a year at once. <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />

Sedory

12-09-2011, 12:31 PM

<cite>Aenau wrote:</cite><blockquote>Greetings *******,Thank you for contacting Sony Online Entertainment. Unfortunately, the 500 Station Cash that is awarded to Gold Members is not also rewarded for All Access Pass members.If you have any more questions or concerns, please let me know. Regards,TSR *****So because I pay $5.00 more a month to access all Sony products, I am not eligible for the 500 sc....yeah seems fair...NOT..In the past I've never really had a problem with Sony CS in any issues I've had to contact tbem about..But according to their own posted info gold members with recurring subs get 500 sc...no where is it posted that doesn't apply to All Access members..</blockquote>I was considering getting a Game Pass as well. If this email from support is correct, I will not be doing so. Can we get confirmation on this?

Stormflint

12-09-2011, 12:36 PM

<cite>Sedory wrote:</cite><blockquote><cite>Aenau wrote:</cite><blockquote>Greetings *******,Thank you for contacting Sony Online Entertainment. Unfortunately, the 500 Station Cash that is awarded to Gold Members is not also rewarded for All Access Pass members.If you have any more questions or concerns, please let me know. Regards,TSR *****So because I pay $5.00 more a month to access all Sony products, I am not eligible for the 500 sc....yeah seems fair...NOT..In the past I've never really had a problem with Sony CS in any issues I've had to contact tbem about..But according to their own posted info gold members with recurring subs get 500 sc...no where is it posted that doesn't apply to All Access members..</blockquote>I was considering getting a Game Pass as well. If this email from support is correct, I will not be doing so. Can we get confirmation on this?</blockquote>I would like confirmation as well. I'll do some digging, but I'm sure there's a post from Smokejumper saying that All-Access get the 500 SC as well.

Marnus

12-09-2011, 12:41 PM

I just got my 500sc today -perhaps its just taking a bit to get to everyone? forgot to add that i am an sa subscriber

Stormflint

12-09-2011, 01:03 PM

<cite>Marnus@Antonia Bayle wrote:</cite><blockquote>I just got my 500sc today -perhaps its just taking a bit to get to everyone? forgot to add that i am an sa subscriber</blockquote>I just confirmed that I got my 500 SC today as well. I am an All Access subscriber.

Zenphibian

12-09-2011, 01:58 PM

I have All Access and I received 500 SC this morning.

TSR-JoshuaM

12-09-2011, 05:13 PM

<div>EDIT - New update posted</div>

Pendant

12-09-2011, 05:35 PM

<cite>Liandra wrote:</cite><blockquote>If your subscription expires and you then have to manually log in and buy another year then no, you wont get anything.</blockquote>That stinks like the rotten fish I left in my room and haven't been able to find for months.

TSR-JoshuaM

12-09-2011, 05:52 PM

<div>EDIT - New update posted</div>

Firecracker

12-09-2011, 06:04 PM

<cite>TSR-JoshuaM wrote:</cite><blockquote>Its still coming it just may have been delayed or will take a while to hit every single player. </blockquote>This is to be awarded every month on actual bill date if paid? I do have to ask how this effects 3 month plans to 1 year plans? Are they going to be awarded monthly even those it's already paid up in advance?

TSR-JoshuaM

12-09-2011, 06:08 PM

<cite>Cinnimon wrote:</cite><blockquote><cite>TSR-JoshuaM wrote:</cite><blockquote>Its still coming it just may have been delayed or will take a while to hit every single player. </blockquote>This is to be awarded every month on actual bill date if paid? I do have to ask how this effects 3 month plans to 1 year plans? Are they going to be awarded monthly even those it's already paid up in advance?</blockquote>Monthly regardless of duration of membership.

Aenau

12-09-2011, 06:10 PM

<cite>TSR-JoshuaM wrote:</cite><blockquote>Once again, All Access subscribers will receive the 500 SC monthly as well.</blockquote>Well seeing as this was the email I received just last night... looks like not all CSR's are on the same page. Incident # is as follows if someone from Sony would like to see..<h1>Incident: 111208-002814 </h1>I haven't resceived a reply to my response to this email and it's been over 8 hrs..

TSR-JoshuaM

12-09-2011, 06:30 PM

<cite>Aenau wrote:</cite><blockquote><cite>TSR-JoshuaM wrote:</cite><blockquote>Once again, All Access subscribers will receive the 500 SC monthly as well.</blockquote>Well seeing as this was the email I received just last night... looks like not all CSR's are on the same page. Incident # is as follows if someone from Sony would like to see..<h1>Incident: 111208-002814 </h1>I haven't resceived a reply to my response to this email and it's been over 8 hrs..</blockquote>I'll get that fixed. You did receive your 500SC.

Aenau

12-09-2011, 06:33 PM

<cite>TSR-JoshuaM wrote:</cite><blockquote><cite>Aenau wrote:</cite><blockquote><cite>TSR-JoshuaM wrote:</cite><blockquote>Once again, All Access subscribers will receive the 500 SC monthly as well.</blockquote>Well seeing as this was the email I received just last night... looks like not all CSR's are on the same page. Incident # is as follows if someone from Sony would like to see..<h1>Incident: 111208-002814 </h1>I haven't resceived a reply to my response to this email and it's been over 8 hrs..</blockquote>I'll get that fixed. You did receive your 500SC.</blockquote>yes I did, which needless to say had me even more confused. Thank you for handling this.

TSR-JoshuaM

12-09-2011, 06:35 PM

Not a problem!

Eliohia

12-13-2011, 05:57 PM

I am a gold member and have not recieved any sc as of yet.

TSR-JoshuaM

12-13-2011, 05:58 PM

<cite>Eliohia wrote:</cite><blockquote>I am a gold member and have not recieved any sc as of yet.</blockquote>Contact our support staff directly, I can't pull up your account to confirm or resolve this for you.

Mystfit

12-16-2011, 05:19 PM

<cite>TSR-JoshuaM wrote:</cite><blockquote>Once again, All Access subscribers will receive the 500 SC monthly as well.</blockquote>I am on the phone with Support right now and am told All Access does not include 500 SC. All Access, ya know, that thing I pay MORE for per month (and don't even want as I got it soley to play on FP as a gold member which a month later was made irrelevant with the move to F2P) does not net me this bonus? I'd be happy to downgrade but since I paid the year I can't. (or lose 10 more months) Why are we not eligible for this promotion? I am not going to get overly upset about it, but I am a bit disapointed.

TSR-JoshuaM

12-16-2011, 06:02 PM

<cite>Mystfit wrote:</cite><blockquote><cite>TSR-JoshuaM wrote:</cite><blockquote>Once again, All Access subscribers will receive the 500 SC monthly as well.</blockquote>I am on the phone with Support right now and am told All Access does not include 500 SC. All Access, ya know, that thing I pay MORE for per month (and don't even want as I got it soley to play on FP as a gold member which a month later was made irrelevant with the move to F2P) does not net me this bonus? I'd be happy to downgrade but since I paid the year I can't. (or lose 10 more months) Why are we not eligible for this promotion? I am not going to get overly upset about it, but I am a bit disapointed.</blockquote>Okay so there was some confusion at first as Station Access subscribers (not all) did receive the 500SC entitlement. Here's the update for today.Station Access/All Access Game Pass subscribers will not be receiving the 500SC promotion moving forward, much like yearly Station Access/All Access game pass subscribers didn't receive the annual EQII subscription rewards.There are multiple promotions available, you need to pick which one you want to participate in. All Access grants access to all games while an EQII specific membership grants you 500SC monthly. All Access is a recurring subscription plan that grants you 30 days of membership/subscription access to the games under your account each time it cycles. It does not grant you a recurring gold membership which is what the 500SC monthly is attached to.The reason you don't get both promotions is because we are not extending both of them to you. One or the other in this case.To discuss any account action you will need to contact our staff directly.

Mystfit

12-16-2011, 06:05 PM

Shame there is no method in place to allow me to cancel my all access and turn my left over time into a regular plan which is all I really want. I tried to 3 weeks after I bought it, but it was too late. Tis ok, lesson learn, don't buy multi-plans. Doing all access was the silliest eq2 thing I'd done to date.

TSR-JoshuaM

12-16-2011, 06:12 PM

If you got it before it became All Access you do get to maintain those grandfathered Station Access slots. As it stands now All Access is best for people who play multiple games while the game specific membership usually come with extras for just that game.

Mystfit

12-16-2011, 06:14 PM

Nah, I don't even get that perk <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" /> I got it the end of October so I could play on Freeport server (and trhe live server as well) as a gold subscriber before news of the f2p conversion was public. Otherwise I'd of kept my regular eq2 account and I'd be buying me a pretty kilt or new pony right now <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" />

Tamire

12-16-2011, 06:41 PM

Well, there goes my one and only reason to maintain an All Access account. I'll be dropping to Gold, saves me money and gives me bonus SC, win/win, for me - not them.

Llogwey

12-16-2011, 06:43 PM

I find it odd that no communication about this during the campaign about the gold membership and 500SC info. People on Station All Access had a subscription for EQ1, EQ2, Freerealms too among other games, and paying a subscription meant being transformed into gold membership... there was no "special case" of the All Access persons in those statements. Some of us are on a YEARLY plan and have paid for a full year of membership (recuring year...) and we were not informed beforehand that those changes would not allow us to have the 500SC.... this should have been said during or before the switch to F2P so people could choose their subscribtion plan "all-knowingly" (this word exists? ) as a matter of fact, Station Cash is used for three SOE games (EQ1,EQ2 and Freerealms) on which the All Access does apply... I can understand that items for EQ2 specifically would not be included in the plan, but Station Cash is used in several games... which also means we could be interested in buying station cash items for not one ... but up to three games... and still, we don't get those 500SC ? that's odd, no?

Stormflint

12-16-2011, 07:01 PM

<cite>TSR-JoshuaM wrote:</cite><blockquote><cite>Mystfit wrote:</cite><blockquote><cite>TSR-JoshuaM wrote:</cite><blockquote>Once again, All Access subscribers will receive the 500 SC monthly as well.</blockquote>I am on the phone with Support right now and am told All Access does not include 500 SC. All Access, ya know, that thing I pay MORE for per month (and don't even want as I got it soley to play on FP as a gold member which a month later was made irrelevant with the move to F2P) does not net me this bonus? I'd be happy to downgrade but since I paid the year I can't. (or lose 10 more months) Why are we not eligible for this promotion? I am not going to get overly upset about it, but I am a bit disapointed.</blockquote>Okay so there was some confusion at first as Station Access subscribers (not all) did receive the 500SC entitlement. Here's the update for today.Station Access/All Access Game Pass subscribers will not be receiving the 500SC promotion moving forward, much like yearly Station Access/All Access game pass subscribers didn't receive the annual EQII subscription rewards.There are multiple promotions available, you need to pick which one you want to participate in. All Access grants access to all games while an EQII specific membership grants you 500SC monthly. All Access is a recurring subscription plan that grants you 30 days of membership/subscription access to the games under your account each time it cycles. It does not grant you a recurring gold membership which is what the 500SC monthly is attached to.The reason you don't get both promotions is because we are not extending both of them to you. One or the other in this case.To discuss any account action you will need to contact our staff directly.</blockquote>That's a load of crap...So, I'm not a "Gold" EQ2 member anymore?

Drusi

12-16-2011, 07:03 PM

I've had a regular EQ2 subscription that I converted to yearly All Access once the new pricing became available so that I could play around some in EQ1 whenever the mood hit me. I already had a lifetime subscription to Free Realms and don't play any of the other games. When EQ2 was converted to F2P, my character profile showed that I now have Gold status. I also got the 500SC this month.So if I have Gold status for EQ2 and my subscription of whatever it may be is recurring, then why would I suddenly not be getting the monthly SC? The all access pass is already more expensive than the regular EQ2 subscriptions, and that would account for the multiple games, but now our all access EQ2 subscriptions are somehow less because it became F2P and we are paying more? That doesn't make any sense!This whole thing seems a bit deceptive. What is the benefit of having all access again? Now I'm kind of irked because I have a few more months left on this all access "deal" and can't switch it over to the full EQ2 subscription that I used to have before the game went F2P and downgraded us all to gold.Well except I'm somehow not gold anymore, I guess. I wonder if next month I'll log in and won't be able to equip any items because they randomly decided that only "real" (i.e. non-access) gold members have that too.

Dekedar

12-16-2011, 07:05 PM

This is a terrible decision, imo. I was planning on buying a year of all access since I am currently enjoying DCUO and want to be able to play EQ2 on occasion, but I was really looking forward to the SC....

Stormflint

12-16-2011, 07:12 PM

So are All-Access subs EQ2 Silver now, since we can't be both All-Access and EQ2 Gold?

daalberith

12-16-2011, 07:36 PM

Ok, so here is my problem:<a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=509050" target="_blank" rel="nofollow">http://forums.station.sony.com/eq2/...topic_id=509050</a><cite>SmokeJumper wrote:</cite><blockquote><cite>Vellandra wrote:</cite><blockquote>In the 'Producers Letter', it states:Recurring memberships are still available for those of us who don't like having to remember to pay each month, and recurring memberships also get the perk of a Station Cash bonus grant each month.However, this is not referenced on any of the other pages, such as the comparison between subscription types. Could we get some more information please? Is this intended or not?</blockquote>Yes. Recurring memberships get the bonus perk of a free 500SC grant each month.</blockquote><cite>SmokeJumper wrote:</cite><blockquote><cite>Banditman wrote:</cite><blockquote>What level of subscription does Station Access bestow?</blockquote>Gold.</blockquote>In that thread multiple times people asked if Access = Gold = SC with no clear answer that I could find. I know because that was the only reason I posted in that thread at all and I was one of the people asking. I only stopped posting when a third party informed me that they had spoken to a CSR and were given the impression that that was indeed the case. Aside from the fact that the CSR likely really didn't know the correct answer, the person who told me that might have been talking out of their ***, and that I should have called myself; If you guys can't understand why people would have easily gotten the impression that SJ basically confirmed that Access = Gold and that recurring subs get SC so Access should have SC I don't know what else to say.This is really ridiculous. I'm not crying scam or anything like that. I'll just let my Access sub laps and decide then whether or not to roll that account over to Gold, but you people really need to get your act together when it comes to communicating with the player base. It's idiotic mistakes like this; unclear communication and half formed dissemination of information, that make your costumers lose faith and become former customers. When you compound it by basically telling the people who's chains you just jerked, 'tough luck, no help for ya' it doesn't help at all.

Lasai

12-16-2011, 08:59 PM

So... I log in to my account, cancel my All Access.. and now there is no way for me to sub to JUST Everquest 2. I don't get an option to "change plan" AT ALL except to renew all access.God, why the hell do you people continually make this so hard..

TheSpin

12-16-2011, 09:04 PM

I just mentioned this on a thread in another post, but it seems like good info to mention here too.<ol><li>1 year All-Access = $180 no monthly 'allowance' or other perks besides game access.</li><li>1 year EQ2 gold = $120 + 500 SC a month + 3 pretty nice in-game items.<ol><li>At full value 500 SC monthly = $60. So $120 minus $60 = $60.... 1/3 the price of All-Access</li><li>At half price, 500 SC monthly = $30 $120 minus $30 = $90... 1/2 the price of All-Access.</li><li>Plus a Mount, Appearance Armor set, and a Cloak (with growth on it).</li></ol></li></ol>This makes all-access looks like a horrible deal. You can only play one game at a time anyway.

SOE-Brasse

12-16-2011, 10:31 PM

Guys,Hang tight a moment. Sorry it took me so long to log in here to comment, but we've been rounding up the right minds to look into this issue. We have a hefty email thread going around right now - thank you for bringing this to our attention!We are looking up the particulars of Mystfit's account in an effort to determine what, specifically, is going on. I'll get back on here with more definitive information as soon as I can. It's late on a Friday, but I am pleasantly surprised at how many folks are still in office.DO NOT PANIC... until the Dwarf says to panic.;-)# Brasse

Senya

12-16-2011, 11:10 PM

My account and my husband's account both are flagged as:<blockquote><table ><tbody><tr><td><div>EverQuest II Account : ACTIVE <img src="https://account.station.sony.com/images/spacer.gif" border="0" /> <div><div></div></div></div><div><div><a class="customButton2 " href="https://account.station.sony.com/authenticated/cam/subscriptionDetails.action?gameCode=EQ2">Details </a></div></div></td><td> </td></tr></tbody></table><div>PLUS:</div>EverQuest II Gold Membership1 Month Recurring</blockquote>We're not station access subscribers, just EQII. Neither of us have received our 500sc even though we do have recurring gold accounts. That bit of info in the box was copy/pasted directly from my account page.[For SC grants missing on recurring gold accounts, please DO contact CS. I have passed your Station Name along to Platform group as well, so that they can run a check against your account and others similar. ~Brasse]

SOE-Brasse

12-16-2011, 11:15 PM

ISSUE RESOLVED: We have confirmed with eCommerce and Platform that all recurring SOE All-Acccess passes should receive the 500sc grant monthly. Keep in mind that this means the minute you cancel a membership or All-Access, you are taken off the entitlement list.ACTION: With the immense data conversion enacted during the transition to F2P, there may have been some AA customers who were inadvertently not granted 500sc. Platform Support is granting the 500sc to Mysfit directly and running a check to identify any other accounts who may have been affected.MISSING SC? For anyone on recurring SOE All-Access plans or Gold Memberships who are missing SC from the grant that occurred on or about Dec 6 or 7th, PLEASE contact CS if you do not see the SC on your account by early next week - as mentioned, Platform group is going to run a check against all accounts that qualify.This should not have happened, but we are glad we had the opportunity to catch the issue in the first month. We also sincerely apologize for incorrect information delivered regarding the issue. I am going to edit the TSR's post to indicate that new information confirms that AA customers will receive SC grants.For those who are anxiously checking their accounts every day for 500sc, the next grant will occur in early January. =)MY REQUEST: If you see this concern raised on other threads, please feel free to link this post. It would help me out a lot, actually, and will be doing our fellow players an important service!Thank you again to Mystfit for bringing the issue to our attention, and to Rijacki, who brought it directly to me. I am very happy that we were able to get it resolved so late on a Friday. My beer will taste EXTRA sweet this eve.Yer loyal Dwarf, Brasse ;-)#ps. Remember... triple SC day tomorrow!!! My poor, poor bank account - I cannot resist these sales!

Drusi

12-16-2011, 11:59 PM

Yay! Thanks Brasse!

Mystfit

12-17-2011, 12:03 AM

Thanks Brasse, for championing the case on a Friday and getting it resolved in a positive fashion. My bones felt it was wrong to exclude us, though I was willing to accept it if it were so. Now that it's not so...I'm off to go shopping <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" />

Dekedar

12-17-2011, 04:13 AM

+1 thanks for the reply Brasse, this eases my mind quite a bit and you should have on your hands another yearly subbed all access member soon.

Jasarina

12-18-2011, 03:08 PM

Just wanted to leave a note that I was very disappointed to discover that after purchasing a years subscription yesterday that I am not eligible for the 500 SC a month beacuse I used SC to make my purchase. I have guaranteed SOE I will be supporting their game for an entire year and think that I should be entitled to the 500 SC a month also. Please reconsider this.Thank you

redwoodtreesprite

01-08-2012, 12:08 PM

<cite>Jasarina wrote:</cite><blockquote>Just wanted to leave a note that I was very disappointed to discover that after purchasing a years subscription yesterday that I am not eligible for the 500 SC a month beacuse I used SC to make my purchase. I have guaranteed SOE I will be supporting their game for an entire year and think that I should be entitled to the 500 SC a month also. Please reconsider this.Thank you</blockquote>Problem is, with all the double (and the recent triple) SC sales, it would really not be right to have SC given per month for subs bought with SC. However, these subs SHOULD be able to gift. And yes, this is a teeny bit of necro, but many people are still not getting their SC when they should.

TSR-JoshuaM

01-09-2012, 07:15 PM

You can contact our support staff directly for the 500SC inquiries but as for gifting our currently policy is being enforced but is subject to change. We are always monitoring these situations.

crowded

02-14-2012, 07:50 PM

They also cheated me out of my cash. I can absolutely guarentee that SONY will never see a penny from me again.

TSR-MattG

02-22-2012, 07:00 PM

<cite>crowded wrote:</cite><blockquote>They also cheated me out of my cash. I can absolutely guarentee that SONY will never see a penny from me again.</blockquote>There is no intention of cheating anyone here - if you're due the SC (IE- you have an automatic recurring subscription) and are not getting the SC you're do please open a support ticket.

Loendar

02-29-2012, 12:36 PM

I'll be honest - I'm pretty sure this 'automatic' process is anything but....I've been a non-stop subscriber since the beginning for the game so I have no concerns that I might have turned off my account at some point and lost out on this newly implemented bonus and yet I have never seen my SC go up since the benefit was added.I suppose I'll open a ticket and see if I can get confirmation but I've been sitting at the same amount of SC for months now.

TSR-MattG

02-29-2012, 10:28 PM

<cite>Loendar@Unrest wrote:</cite><blockquote>I'll be honest - I'm pretty sure this 'automatic' process is anything but....I've been a non-stop subscriber since the beginning for the game so I have no concerns that I might have turned off my account at some point and lost out on this newly implemented bonus and yet I have never seen my SC go up since the benefit was added.I suppose I'll open a ticket and see if I can get confirmation but I've been sitting at the same amount of SC for months now.</blockquote>Definitely sounds like it isn't working - feel free to PM me your username as well if you'd like me to look in to the matter for you, otherwise we'll get back to you on the ticket.

Deleroux

03-01-2012, 09:51 PM

I started a support ticket, and they replied back to give all sorts of account information that should already be known.Why am I having to give all this information to prove my account that I have not been receiving the 500 SC per month. This makes no sense. I can understand security, but this is a little much.-------------------------Greetings ======,Thank you for contacting Sony Online Entertainment. We will be more than happy to assist you with your station cash issue but first we would need you to verify the following information first:For security reasons, we are unable to address your account issues without first verifying your identity. Please respond with all of the following information:- Station Username:- The last 4 digits of the Credit Card used to pay for Subscription or Membership:- The cardholder’s name:- Current answer to your Security Question: ============== ?- The full billing address:- Real name:- Date of birth:- E-mail address:Please keep the format above. This will enable us to process your request more efficiently. Thank you for your patience.I hope I was able to resolve your issue but If you have additional questions, feel free to give us a call or an email.Answer Title: Contacting SupportAnswer Link: <a href="http://help.station.sony.com/app/answers/detail/a_id/16626" target="_blank">http://help.station.sony.com/app/an...tail/a_id/16626</a>Regards,TSR Alexander SContact SOE Account, Billing, and Technical Support

bks6721

03-02-2012, 09:11 AM

<cite>Deleroux wrote:</cite><blockquote>I started a support ticket, and they replied back to give all sorts of account information that should already be known.Why am I having to give all this information to prove my account that I have not been receiving the 500 SC per month. This makes no sense. I can understand security, but this is a little much.-------------------------Greetings ======,Thank you for contacting Sony Online Entertainment. We will be more than happy to assist you with your station cash issue but first we would need you to verify the following information first:For security reasons, we are unable to address your account issues without first verifying your identity. Please respond with all of the following information:- Station Username:- The last 4 digits of the Credit Card used to pay for Subscription or Membership:- The cardholder’s name:- Current answer to your Security Question: ============== ?- The full billing address:- Real name:- Date of birth:- E-mail address:Please keep the format above. This will enable us to process your request more efficiently. Thank you for your patience.I hope I was able to resolve your issue but If you have additional questions, feel free to give us a call or an email.Answer Title: Contacting SupportAnswer Link: <a href="http://help.station.sony.com/app/answers/detail/a_id/16626" target="_blank">http://help.station.sony.com/app/an...tail/a_id/16626</a>Regards,TSR Alexander SContact SOE Account, Billing, and Technical Support</blockquote>Yeah.. I replied with that info last November. Still waiting to hear back from them.

TSR-MattG

03-06-2012, 08:39 PM

<cite>Pauly@Befallen wrote:</cite><blockquote><cite>Deleroux wrote:</cite><blockquote>I started a support ticket, and they replied back to give all sorts of account information that should already be known.Why am I having to give all this information to prove my account that I have not been receiving the 500 SC per month. This makes no sense. I can understand security, but this is a little much.-------------------------Greetings ======,Thank you for contacting Sony Online Entertainment. We will be more than happy to assist you with your station cash issue but first we would need you to verify the following information first:For security reasons, we are unable to address your account issues without first verifying your identity. Please respond with all of the following information:- Station Username:- The last 4 digits of the Credit Card used to pay for Subscription or Membership:- The cardholder’s name:- Current answer to your Security Question: ============== ?- The full billing address:- Real name:- Date of birth:- E-mail address:Please keep the format above. This will enable us to process your request more efficiently. Thank you for your patience.I hope I was able to resolve your issue but If you have additional questions, feel free to give us a call or an email.Answer Title: Contacting SupportAnswer Link: <a href="http://help.station.sony.com/app/answers/detail/a_id/16626" target="_blank">http://help.station.sony.com/app/an...tail/a_id/16626</a>Regards,TSR Alexander SContact SOE Account, Billing, and Technical Support</blockquote>Yeah.. I replied with that info last November. Still waiting to hear back from them.</blockquote>Sounds like your ticket update might not have gone in - do you have the reference number for that ticket?