Was can't mute sounds and now is OH NO

[Pathetica]

<p>Ever since the first screaming deer death on the Isle, I have played with sound off about 99.9% of the time. And today, I can't get the dying direbear squeals to cease.</p><p>I went to options->sound and everything is all the way to the left on min plus everything saying it mutes is checked. I don't have music, but I still have footsteps and death (shudder) embellishments and ummm crickets.</p><p>Am I overlooking some obvious Mute All button or what?</p><p>Pathetica</p><p>Adding on here - I have more or less stopped worrying about the non muting sounds as I now have a crash on zoning into my Lavastorm home.</p><p>I am feeling a wee bit of frustration, and will go read and see if there is a previous thread with an applicable reply to I can't play this game now - even with unmutable sound.</p><p>Pathetica</p>

[Xenxex]

<p>Actually this is an issue for me to. I cannot turn game sound off and its driving me up the wall. I havent played with game sounds since EQ2s conception but now im forced to listen to it all even with sliders to left. Also i cannot even move the sliders anymore theyre perma stuck <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></p>

[TSR-JoshuaM]

<p>Any custom UI modifications?  Revert to the default for testing or make sure they are up to date (even then, a custom UI might cause issues as we cannot ensure that the maker is keeping it up to date).</p><p>We can also just clear out the cache and configuration settings directly as well in case any leftover tokens are in the ini files.</p><p><p>You may want to make backups and then delete the following files and folders:</p><p>cache folder</p><p>eq2_recent.ini</p><p>eq2_default.ini</p><p>EverQuest2.exe</p><p>eq2.ini</p><p>As well as the character specific files, these will appear as such:</p><p>Servername_CharacterName_EQ2_uisettings.ini</p><p>Stationname_characters.ini</p><p>To do this, please follow these directions:</p><p>1. First look for your EverQuest II Extended directory. You can find the default directory in (for Windows XP): C:Program FilesSonyEverQuest II (for Windows Vista/7): C:UsersPublicSony Online EntertainmentInstalled GamesEverQuest II</p><p>2. Click on MY COMPUTER and then proceed into local disk C:</p><p>3. Navigate your way to the default directory, or your chosen installation directory.</p><p>4. Next look for any files explained above and delete them. </p><p>5. Afterwards, please start EverQuest II to have these files re-downloaded by the patcher.</p><p>If deleting these files does not resolve your issue, you can restore your backed up files and folders and retain your hotkeys, contact lists, and display settings.</p></p>

[Pathetica]

<p>Ummm Josh. That stuff is all for the stuck character, right? Please tell me getting rid of sound is easier? Please?</p><p>And a big thank you for the unsticking me from the zone to Lavastorm house crash. But, please, Pathetica is a good gnome and landing in front of two level 95 guards in Commonlands was uncomfortable.</p><p>Cheers!</p><p>Pathetica</p>

[TSR-JoshuaM]

<p>Open the EQ2_recent.ini and find a line that reads master_volume #.####</p><p>Change the #'s to 0.000 and save the file.  Let me know if that works.</p>

[Pathetica]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>Open the EQ2_recent.ini and find a line that reads master_volume #.####</p><p>Change the #'s to 0.000 and save the file.  Let me know if that works.</p></blockquote><p>I don't seem to have that line in my <span>EQ2_recent.ini file. Going to add it...</span></p><p>And that didn't work.</p>

[TSR-JoshuaM]

<p><cite>Pathetica@Nektulos wrote:</cite></p><blockquote><p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>Open the EQ2_recent.ini and find a line that reads master_volume #.####</p><p>Change the #'s to 0.000 and save the file.  Let me know if that works.</p></blockquote><p>I don't seem to have that line in my <span>EQ2_recent.ini file. Going to add it...</span></p><p>And that didn't work.</p></blockquote><p>Very odd.  Are you certain you dont have multiple installs?  If you are on vista or windows 7 you can right-click the game icon you use and select Open File LOcation.  Just double check that it leads you to the same location you made the changes.</p>

[Pathetica]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><cite>Pathetica@Nektulos wrote:</cite></p><p>Very odd.  Are you certain you dont have multiple installs?  If you are on vista or windows 7 you can right-click the game icon you use and select Open File LOcation.  Just double check that it leads you to the same location you made the changes.</p></blockquote><p>Of course I have multiple installs, but in my defense I am down to two from a previous 4. And, I put it in both, and even if that had muted it which it did not, is there some rational reason that I just can't tinker with the volumne in options as before? Like you know a MUTE ALL button or slider bars that actually, ummmm like slid?</p>

[TSR-JoshuaM]

<p><cite>Pathetica@Nektulos wrote:</cite></p><blockquote><p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><cite>Pathetica@Nektulos wrote:</cite></p><p>Very odd.  Are you certain you dont have multiple installs?  If you are on vista or windows 7 you can right-click the game icon you use and select Open File LOcation.  Just double check that it leads you to the same location you made the changes.</p></blockquote><p>Of course I have multiple installs, but in my defense I am down to two from a previous 4. And, I put it in both, and even if that had muted it which it did not, is there some rational reason that I just can't tinker with the volumne in options as before? Like you know a MUTE ALL button or slider bars that actually, ummmm like slid?</p></blockquote><p>The only thing I can think of is that the settings cant be saved to the files.    My bars work just fine and I can mute and blast my volume at will.   You can try to take ownership of your EQII folder just in case as well.</p><p>This article will help you through it for Vista/7 - <a href="http://technet.microsoft.com/en-us/library/cc753659.aspx">http://technet.microsoft.com/en-us/...y/cc753659.aspx</a> </p>

[Pathetica]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>The only thing I can think of is that the settings cant be saved to the files.    My bars work just fine and I can mute and blast my volume at will.   You can try to take ownership of your EQII folder just in case as well.</p><p>This article will help you through it for Vista/7 - <a href="http://technet.microsoft.com/en-us/library/cc753659.aspx">http://technet.microsoft.com/en-us/...y/cc753659.aspx</a> </p></blockquote><p>You do realize how annoying the well MINE works routine is, right? Well there is something wrong besides not saving to files as I cannot do anything in options. Perhaps in a few days when things calm down we can return to my whining and your ummmm gloating, O.K?</p><p>Cheers!</p><p>Pathetica</p>

[TSR-JoshuaM]

<p><cite>Pathetica@Nektulos wrote:</cite></p><blockquote><p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>The only thing I can think of is that the settings cant be saved to the files.    My bars work just fine and I can mute and blast my volume at will.   You can try to take ownership of your EQII folder just in case as well.</p><p>This article will help you through it for Vista/7 - <a href="http://technet.microsoft.com/en-us/library/cc753659.aspx">http://technet.microsoft.com/en-us/...y/cc753659.aspx</a> </p></blockquote><p>You do realize how annoying the well MINE works routine is, right? Well there is something wrong besides not saving to files as I cannot do anything in options. Perhaps in a few days when things calm down we can return to my whining and your ummmm gloating, O.K?</p><p>Cheers!</p><p>Pathetica</p></blockquote><p>No, actually I don't know how annoying that is when I am the technician that is assisting you with a specific issue.  Reproducing it is one of the most important parts of the troubleshooting process and if I am unable to do so we know where to start digging.</p><p>When troubleshooting an issue like this that cannot be produced (i.e. mine work, yours do not), then we can start looking on your system first instead of just submitting a bug report and hoping for the best.  This is an efficient and standard troubleshooting process I would recommend anyone to follow.</p><p>Report, Reproduce, Resolve.  It's not intended to be insulting.  It's intended to give you a live person who is actually testing while he makes recommendations.  The taking ownership recommendation is very valid as you are saying your client side configuration files aren't saving the changes you make in game or even honoring them.</p>

[Pathetica]

<p>All files are accessible and none are read only. I, frankly, don't understand how it could be a problem with saving changes when the sliders don't work so I can't do any changes? I have even tried loading ui from default blue to default and so on. Still the sliders are stuck at min - which is a lie. I can mute and unmute the npc talking.</p><p>edited because cats on keyboards are not a good thing</p>

[Vagranticide]

<p>I am having the same issue.  I took Joshua's advice to change the master volume # to 0.000000 in the "eq2_recent.ini" file but once I launched the game, it would default back to 0.460000.</p><p>I managed to get all the sounds muted by first opening the launcher THEN making the change to the .ini file and saving.  I also changed the volume setting in the "eq2_default.ini" file too just to make sure.</p><p>Works like a charm now but I'm guessing once I close everything it will default back to the system settings, so I'll have to do this everytime.</p><p>Meh... as long as I know how to fix it until an actual hotfix is released.  Hopefully soon?  <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p><p>Hopefully this helps some of you as well.</p>

[Pathetica]

<p><cite>Vagranticide wrote:</cite></p><blockquote><p>I am having the same issue.  I took Joshua's advice to change the master volume # to 0.000000 in the "eq2_recent.ini" file but once I launched the game, it would default back to 0.460000.</p><p>I managed to get all the sounds muted by first opening the launcher THEN making the change to the .ini file and saving.  I also changed the volume setting in the "eq2_default.ini" file too just to make sure.</p><p>Works like a charm now but I'm guessing once I close everything it will default back to the system settings, so I'll have to do this everytime.</p><p>Meh... as long as I know how to fix it until an actual hotfix is released.  Hopefully soon?  <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /></p><p>Hopefully this helps some of you as well.</p></blockquote><p>Yessssssss! This worked. I had to change all of them as I had no master volume.</p><p>I thank you over and over. You have saved a small bit of my generally in short supply sanity!</p><p>Cheers!</p><p>Pathetica</p><p>edited because spelling is important</p>

[TSR-JoshuaM]

<p>I'll work that in to my testing and see if I can narrow it down to what's causing it.</p>

[Pathetica]

<p>I am sure having someone who knows what he is talking about with the problem will help track it down. My "please wave your magic wand" style is seldom helpful.</p>

[Pathetica]

<p>After start launcher change volume success, I tried again starting from launcher and sound was back. However, after a successful run launcher change volume again success, I started with EverQuest2.exe and sound is still off. The bars are not movable still.</p>

[Wingrider01]

<p>curious if you are running vista, which directory are you changing it in, vista will have at least two location. If you are running the 64bit version of vista the will be a (x86) appended to it. To see the programdata directory you need to go into file explorer settigns and tell it to show hidden data</p><p><a href="file://\Program">\Program</a> Files</p><p>and</p><p><a href="file://\ProgramData">\ProgramData</a> - which is a protected hidden directory</p><p>then there might be a third in the users public directory</p>

[Pathetica]

<p><cite>Wingrider01 wrote:</cite></p><blockquote><p>curious if you are running vista, which directory are you changing it in, vista will have at least two location. If you are running the 64bit version of vista the will be a (x86) appended to it. To see the programdata directory you need to go into file explorer settigns and tell it to show hidden data</p><p><a href="file://\Program">\Program</a> Files</p><p>and</p><p><a href="file://\ProgramData">\ProgramData</a> - which is a protected hidden directory</p><p>then there might be a third in the users public directory</p></blockquote><p>C:UsersPublicSony Online EntertainmentInstalled GamesEverQuest II = Not changed</p><p>C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest II = Changed</p><p>hidden files are shown only see the two</p><p>Windows 7 Home Premium Edition (64-bit)</p>

[TSR-JoshuaM]

<p><cite>Pathetica@Nektulos wrote:</cite></p><blockquote><p><cite>Wingrider01 wrote:</cite></p><blockquote><p>curious if you are running vista, which directory are you changing it in, vista will have at least two location. If you are running the 64bit version of vista the will be a (x86) appended to it. To see the programdata directory you need to go into file explorer settigns and tell it to show hidden data</p><p><a href="file://\Program">\Program</a> Files</p><p>and</p><p><a href="file://\ProgramData">\ProgramData</a> - which is a protected hidden directory</p><p>then there might be a third in the users public directory</p></blockquote><p>C:UsersPublicSony Online EntertainmentInstalled GamesEverQuest II = Not changed</p><p>C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest II = Changed</p><p>hidden files are shown only see the two</p><p>Windows 7 Home Premium Edition (64-bit)</p></blockquote><p>I would throw that ProgramData install of EQII folder over to the UsersPublic also.</p>

[Pathetica]

<p>Like move and replace?</p>

[Wingrider01]

<p>compare the dates on the files to see if they are both being updated. or delete one file from each of the directories and see if it is put back in both</p><p>If you are really ambitious you can do the following</p><p>1. create a directory outside of program files, name it SOE</p><p>2. under that create eq2 so the structure is  X:soeeq2 X: is just a place holder, not sure how many drives you have</p><p>3. copy one of the other two directories into the new one</p><p>4. reinstall the launcher and point it at the new install.</p><p>This method gets it out of the control of the UAC and the other security enhancements that came in with Windows Vista, in vista the UAC was sadly lacking and really buggy. The newer implementation in Windows 7 is a lot more stable and functional but still has major issues with anything that is updated frequently. I have been installing all of the games outside of the Program files and Programdata directories since vista was first release in alpha status. It is a PIA to do this, but think you will find that it is a lot easier to work with.</p><p>have seen things like this reported on other game forums also where someone tries to change something or change the default UI and can never seem to locate the correct directory easily</p>

[Pathetica]

<p>I haven't gotten around to moving things about as with the holidays closing in, I haven't had much free time.</p><p>This is what I do for now.</p><p>Open the launcher - Then open: "C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IIeq2_default.ini" - from a shortcut. Change the volume - save the file - hit Play. Works for me.</p><p>By the way the file is before the changes:</p><p>cl_ls_address 69.174.200.10 69.174.200.20 69.174.200.30 199.108.12.129 199.108.202.65 199.108.202.10 199.108.1.129cl_placeholder_base_lods 0r_stats 0 cl_unload_resources_asynchronously 1r_appearance_update_always_dist 25cl_player_cache_dir logincache-uscl_language English cl_fullscreen 1cl_alert_once_each 1cl_log_crashes truer_graph_over_time 0r_looteffect 0r_spawneffect 0sfx_volume 0.90ambient_volume 0.90music_volume 0.50combat_music_volume 0.55voice_volume 0.70resident_sound_volume 0.75// cl_resource_address <a rel="nofollow" href="http://eq2.patch.station.sony.com/patch/eq2/assets/common/" target="_blank">http://eq2.patch.station.sony.com/p.../assets/common/</a></p><p>Cheers!</p><p>Pathetica</p><p>oh and other file doesn't change</p><p>C:UsersPublicSony Online EntertainmentInstalled GamesEverQuest II</p>

[Pathetica]

<p>Just saying that it still changes the volume back every time I use the launcher, and the bars are unmovable ingame.</p><p>Cheers!</p><p>Pathetica</p>

[TSR-JoshuaM]

<p><cite>Pathetica@Nektulos wrote:</cite></p><blockquote><p>I haven't gotten around to moving things about as with the holidays closing in, I haven't had much free time.</p><p>This is what I do for now.</p><p>Open the launcher - Then open: "C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IIeq2_default.ini" - from a shortcut. Change the volume - save the file - hit Play. Works for me.</p><p>By the way the file is before the changes:</p><p>cl_ls_address 69.174.200.10 69.174.200.20 69.174.200.30 199.108.12.129 199.108.202.65 199.108.202.10 199.108.1.129cl_placeholder_base_lods 0r_stats 0 cl_unload_resources_asynchronously 1r_appearance_update_always_dist 25cl_player_cache_dir logincache-uscl_language English cl_fullscreen 1cl_alert_once_each 1cl_log_crashes truer_graph_over_time 0r_looteffect 0r_spawneffect 0sfx_volume 0.90ambient_volume 0.90music_volume 0.50combat_music_volume 0.55voice_volume 0.70resident_sound_volume 0.75// cl_resource_address <a rel="nofollow" href="http://eq2.patch.station.sony.com/patch/eq2/assets/common/" target="_blank">http://eq2.patch.station.sony.com/p.../assets/common/</a></p><p>Cheers!</p><p>Pathetica</p><p>oh and other file doesn't change</p><p>C:UsersPublicSony Online EntertainmentInstalled GamesEverQuest II</p></blockquote><p>The ProgramData folder is hidden and protected so it may not be able to read the files and is creating a new one.  I would just relocate it out of ProgramData altogether as previously suggested.  </p>

[Pathetica]

<p>Changed to correct directory. Works now. Thank you!</p><p>Cheers!</p><p>Pathetica</p>

[TSR-JoshuaM]

<p><cite>Pathetica@Nektulos wrote:</cite></p><blockquote><p>Changed to correct directory. Works now. Thank you!</p><p>Cheers!</p><p>Pathetica</p></blockquote><p>Glad to hear!</p>