lag packetloss

[Jedediah]

<p>can barely stay in game i ran a pathping and got</p><p>Tracing route to ableq2-02-01.everquest2.com [199.108.202.65]over a maximum of 30 hops:  0  anonymous-16a39 [192.168.1.100]  1  cpe-65-27-180-1.cinci.res.rr.com [65.27.180.1]  2  cpe-65-27-180-1.cinci.res.rr.com [65.27.180.1]  3  network-024-029-004-246.cinci.rr.com [24.29.4.246]  4  srp13-1.mtgmoh1-rtr4.cinci.rr.com [24.29.0.210]  5  tge5-1-1.tr00.clmkohpe.mwrtn.rr.com [65.25.137.241]  6  ae-9-0.cr0.chi30.tbone.rr.com [107.14.19.16]  7  ae-1-0.pr0.chi10.tbone.rr.com [66.109.6.155]  8  66.109.12.138  9  tge16-2.fr3.lga.llnw.net [68.142.125.46] 10  tge13-1.fr3.iad.llnw.net [69.28.189.30] 11  sony.ge4-12.fr3.iad.llnw.net [68.142.111.254] 12  vl46.ashaens-1.sonyonline.net [64.37.144.177] 13  ableq2-02-01.everquest2.com [199.108.202.65]Computing statistics for 325 seconds...            Source to Here   This Node/LinkHop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address  0                                           anonymous-16a39 [192.168.1.100]                                0/ 100 =  0%   |  1   10ms     0/ 100 =  0%     0/ 100 =  0%  cpe-65-27-180-1.cinci.res.rr.com [65.27.180.1]                                0/ 100 =  0%   |  2   10ms     0/ 100 =  0%     0/ 100 =  0%  cpe-65-27-180-1.cinci.res.rr.com [65.27.180.1]                                0/ 100 =  0%   |  3    8ms     0/ 100 =  0%     0/ 100 =  0%  network-024-029-004-246.cinci.rr.com [24.29.4.246]                                0/ 100 =  0%   |  4    9ms     0/ 100 =  0%     0/ 100 =  0%  srp13-1.mtgmoh1-rtr4.cinci.rr.com[24.29.0.210]                                0/ 100 =  0%   |  5   13ms     0/ 100 =  0%     0/ 100 =  0%  tge5-1-1.tr00.clmkohpe.mwrtn.rr.com [65.25.137.241]                                0/ 100 =  0%   |  6   32ms     0/ 100 =  0%     0/ 100 =  0%  ae-9-0.cr0.chi30.tbone.rr.com [107.14.19.16]                                0/ 100 =  0%   |  7   38ms     0/ 100 =  0%     0/ 100 =  0%  ae-1-0.pr0.chi10.tbone.rr.com [66.109.6.155]                                0/ 100 =  0%   |  8   50ms     0/ 100 =  0%     0/ 100 =  0%  66.109.12.138                                0/ 100 =  0%   |  9   43ms     0/ 100 =  0%     0/ 100 =  0%  tge16-2.fr3.lga.llnw.net [68.142.125.46]                                0/ 100 =  0%   | 10   45ms     0/ 100 =  0%     0/ 100 =  0%  tge13-1.fr3.iad.llnw.net [69.28.189.30]                                0/ 100 =  0%   | 11   32ms     0/ 100 =  0%     0/ 100 =  0%  sony.ge4-12.fr3.iad.llnw.net [68.142.111.254]                                0/ 100 =  0%   | 12  ---     100/ 100 =100%   100/ 100 =100%  vl46.ashaens-1.sonyonline.net [64.37.144.177]                                0/ 100 =  0%   | 13   38ms     0/ 100 =  0%     0/ 100 =  0%  ableq2-02-01.everquest2.com [199.108.202.65]Trace complete.</p><p>i assume that 100% at vl46 shouldnt be there?</p>

[TSR-JoshuaM]

<p>That 100% is perfectly normal.  It just means that we have disabled the functionality in our router to respond to pings.</p><p>If its 1%-99% that will typically indicate a problem, 100%'s are normal with corporate network appliances that are not part of an external routing path.</p><p>Go ahead and open a support ticket.  Include your DXDIAG/MSINFO files so that we can review.  Also, describe the entire issue just in case another representative gets a hold of it before I do.</p><p>In the meantime, if you are using a wireless, go ahead and hard wire directly to your modem and test the performance again.  It can really help us identify where the issue is originating.</p>