Where are the transfer tokens?

[Ryptide]

<p>I have a yearly recurring subscription, but no option to buy a token.</p>

[TSR-JoshuaM]

<p>We currently have a 31 day requirement of active, recurring, subscription time in order to purchase a character transfer token.  If you cancelled your subscription in order to avoid a recurring fee, this would set you non-recurring and thus ineligible under the current policy.</p>

[Ryptide]

<p>I've had an active account for almost 7 years now and I've paid for a year in advance for the past 3 years and still have 8 months left on my subscription.  The fact that I chose to not pay for another year, in advance, 8 months from now, shouldn't have any effect on whether I want to transfer servers or not. </p><p>From my point of view, this says to me, that even though I've paid for a 12 month subscription in full, in advance, I'm not entitled to get the full service for that subscription.  Is this correct?</p>

[DistressedEQOA]

<p>I am in the same boat. So I reactivated my account for a month-month payment even though my acct sub is valid until December 2013. Apparently though I have to wait another 30 days to be considered in good standing or something.</p><p>Thank you guys for sending me an AoD beta invite 15m after I cancelled my pre-order, that was an awesome slap in the face.</p><p>The best part about this is I wanted to transfer a character to a different server so I could see if maybe it was possible to still have fun playing this game, guess it won't be an issue in about 2 weeks. Thanks!</p>

[TSR-JoshuaM]

<p><cite>Ryptide@Permafrost wrote:</cite></p><blockquote><p>I've had an active account for almost 7 years now and I've paid for a year in advance for the past 3 years and still have 8 months left on my subscription.  The fact that I chose to not pay for another year, in advance, 8 months from now, shouldn't have any effect on whether I want to transfer servers or not. </p><p>From my point of view, this says to me, that even though I've paid for a 12 month subscription in full, in advance, I'm not entitled to get the full service for that subscription.  Is this correct?</p></blockquote><p>That is incorrect.</p><p>What it means is that while you already have the full benefits of a paid subscription but you do not get the additional consideration of an active, recurring, subscription because you don't have one.  It's cancelled and non-recurring.  This affects gifting and CTS tokens which fall under this requirement.  This is not a change in any service you are guaranteed as a subscriber.  It is a change in service to optional services that we offer as a courtesy to our customers.</p><p>These requirements are being reviewed but for the time being that is what they are.</p>

[Banedon_Toran]

<p>I'd rethink it quick, you're about to get a bunch of silver subber's from Freeport server asking a lot of questions about why they can't transfer to the other servers.</p>

[MindiMaxi2]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><cite>Ryptide@Permafrost wrote:</cite></p><blockquote><p>I've had an active account for almost 7 years now and I've paid for a year in advance for the past 3 years and still have 8 months left on my subscription.  The fact that I chose to not pay for another year, in advance, 8 months from now, shouldn't have any effect on whether I want to transfer servers or not. </p><p>From my point of view, this says to me, that even though I've paid for a 12 month subscription in full, in advance, I'm not entitled to get the full service for that subscription.  Is this correct?</p></blockquote><p>That is incorrect.</p><p>What it means is that while you already have the full benefits of a paid subscription but you do not get the additional consideration of an active, recurring, subscription because you don't have one.  It's cancelled and non-recurring.  This affects gifting and CTS tokens which fall under this requirement.  This is not a change in any service you are guaranteed as a subscriber.  It is a change in service to optional services that we offer as a courtesy to our customers.</p><p>These requirements are being reviewed but for the time being that is what they are.</p></blockquote><p>So, a customer of your product who newly subscribes and pays 1 month at a time, has, upon the 1st day of the second month recurring, gains a courtesy that a long term loyal customer used to have and can no longer use.</p><p>Fabulous way to show courtesy to <strong><em>long term</em></strong> players who plunked down $120 (and in the past $150+) for an annual payment<em><strong>. </strong></em></p><p><em></em></p>

[TSR-JoshuaM]

<p>I know arguing about it would be so satisfying when you point out your stance on the matter but it's not going to happen.</p><p>I don't make the rules, nor do I even enforce them (the system does that by not showing you the token).</p><p>It is not a personal attack.  Be recurring and receive recurring privileges.  Be non-recurring and do not receive recurring privileges.  That is all the information on this topic that there is so discussion is going to end now.  Locking this up.</p>