New Launchpad hangs

[eohprod]

<p>Just got the download of the new launchpad.</p><p>It appears that it's hanging- I've let it be for an hour, and it still doesn't work.</p><p>I've rebooted, cleared cookies/cache, disabled firewall/AV, and it still won't work.</p><p>Attached is a screenshot, and here's the contents of .downloadinfo.txt:</p><p><p>**** Starting at Fri Dec 02 13:08:40 2011 with plug-in 1.0.3.153 ****</p><p>Finished downloading 11,775,160 bytes in 6.815 seconds (1,727,829 bytes per second)</p><p>Launchpad.log is totally empty.</p></p><p><img src="http://www.eohonline.com/eq2.JPG" width="917" height="618" /></p>

[Meta-Shadow]

<p>Strange. It downloaded for me perfectly in less than about three minutes <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /> Not sure what has gone wron with your installation.</p>

[TSR-JoshuaM]

<p>You can do a repair install with the LP4 installers that I've posted here, <a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=509747">http://forums.station.sony.com/eq2/...topic_id=509747</a></p>

[eohprod]

<p>Here's what I've done to date: remove/reinstall Java (both 23 and 64-bit editions), remove and reinstall flash, both 32 and 64-bit editions, cleared flash cache, rebooted, changed temp environment variable</p><p>I've tried the repair install, which failed, however after doing so, I now have some content in LaunchPad.log:</p><p><p>**** Starting at Fri Dec 02 18:16:28 2011 with version 4.0.0.312  ****</p><p>[Console] jquery.tools.min.js(14) : Uncaught ReferenceError: jQuery is not defined</p><p>[Console] jquery.cookie-modified.js(97) : Uncaught ReferenceError: jQuery is not defined</p><p>[Console] jquery.mousewheel.js(13) : Uncaught ReferenceError: jQuery is not defined</p><p>[Console] jquery.jscrollpane.min.js(<img src="/smilies/b2eb59423fbf5fa39342041237025880.gif" border="0" alt="SMILEY" /> : Uncaught ReferenceError: jQuery is not defined</p><p>[Console] jquery.dataTables.min.js(16) : Uncaught ReferenceError: jQuery is not defined</p><p>[Console] jquery.zrssfeed.min.js(1) : Uncaught ReferenceError: jQuery is not defined</p><p>[Console] jquery.easing.js(39) : Uncaught ReferenceError: jQuery is not defined</p><p>[Console] jquery.mediascroll.js(1) : Uncaught ReferenceError: jQuery is not defined</p><p>[Console] launchpad.js?v=258(67) : Uncaught ReferenceError: jQuery is not defined</p><p>[Console] omnitureCalls.js?v=258(1) : Uncaught ReferenceError: $ is not defined</p><p>[Console] ?t=86861&options=tcg:1,full:1(744) : Uncaught ReferenceError: $ is not defined</p></p>

[TSR-JoshuaM]

<p>Looking in to what may cause those errors but it seems to be either file corruption or some type of security feature preventing the scripts to run properly.  </p><p>Can you double check that no proxy is set and that your security levels for the internet are defaulted?</p><p>Proxy:</p><p>Start > Control Panel > Internet Options > Connections Tab > Click LAN settings > Uncheck everything under Proxy Server.</p><p>Security levels:</p><p>Start > Control Panel > Internet Options > Security Tab > Click the internet zone > Click Default Level.</p>

[eohprod]

<p>Did both of those and still no change.  Same LaunchPad.log entries:</p><p><p>**** Starting at Fri Dec 02 18:45:50 2011 with version 4.0.0.312  ****</p><p>[Console] jquery.tools.min.js(14) : Uncaught ReferenceError: jQuery is not defined</p><p>[Console] jquery.cookie-modified.js(97) : Uncaught ReferenceError: jQuery is not defined</p><p>[Console] jquery.mousewheel.js(13) : Uncaught ReferenceError: jQuery is not defined</p><p>[Console] jquery.jscrollpane.min.js(<img src="/smilies/b2eb59423fbf5fa39342041237025880.gif" border="0" alt="SMILEY" /> : Uncaught ReferenceError: jQuery is not defined</p><p>[Console] jquery.dataTables.min.js(16) : Uncaught ReferenceError: jQuery is not defined</p><p>[Console] jquery.zrssfeed.min.js(1) : Uncaught ReferenceError: jQuery is not defined</p><p>[Console] jquery.easing.js(39) : Uncaught ReferenceError: jQuery is not defined</p><p>[Console] jquery.mediascroll.js(1) : Uncaught ReferenceError: jQuery is not defined</p><p>[Console] launchpad.js?v=258(67) : Uncaught ReferenceError: jQuery is not defined</p><p>[Console] omnitureCalls.js?v=258(1) : Uncaught ReferenceError: $ is not defined</p><p>[Console] ?t=49728&options=tcg:1,full:1(744) : Uncaught ReferenceError: $ is not defined</p></p><p>I've double checked that it isn't my firewall as another computer on the same network is working fine with the new launcher.</p>

[TSR-JoshuaM]

<p><cite>eohprod wrote:</cite></p><blockquote><p>Did both of those and still no change.  Same LaunchPad.log entries:</p><p>**** Starting at Fri Dec 02 18:45:50 2011 with version 4.0.0.312  ****</p><p>[Console] jquery.tools.min.js(14) : Uncaught ReferenceError: jQuery is not defined</p><p>[Console] jquery.cookie-modified.js(97) : Uncaught ReferenceError: jQuery is not defined</p><p>[Console] jquery.mousewheel.js(13) : Uncaught ReferenceError: jQuery is not defined</p><p>[Console] jquery.jscrollpane.min.js(<img src="/eq2/images/smilies/b2eb59423fbf5fa39342041237025880.gif" border="0" /> : Uncaught ReferenceError: jQuery is not defined</p><p>[Console] jquery.dataTables.min.js(16) : Uncaught ReferenceError: jQuery is not defined</p><p>[Console] jquery.zrssfeed.min.js(1) : Uncaught ReferenceError: jQuery is not defined</p><p>[Console] jquery.easing.js(39) : Uncaught ReferenceError: jQuery is not defined</p><p>[Console] jquery.mediascroll.js(1) : Uncaught ReferenceError: jQuery is not defined</p><p>[Console] launchpad.js?v=258(67) : Uncaught ReferenceError: jQuery is not defined</p><p>[Console] omnitureCalls.js?v=258(1) : Uncaught ReferenceError: $ is not defined</p><p>[Console] ?t=49728&options=tcg:1,full:1(744) : Uncaught ReferenceError: $ is not defined</p><p>I've double checked that it isn't my firewall as another computer on the same network is working fine with the new launcher.</p></blockquote><p>It's something specific to that PC.  Go ahead and open a support ticket and include your DXDIAG/MSINFo so we can review the system to find out what may be causing this issue.</p>

[eohprod]

<p>I've already had a ticket open all day.  I've updated it with the info requested.  If you want to take a look, the ticket reference # is <span style="font-family: Arial, Helvetica, sans-serif; line-height: 15px;">111202-000404</span></p>

[TSR-JoshuaM]

<p>I'll forward the information over to see if we can figure out whats causing this for you.</p>