EU Server Performance - Nov 2011 [Archive] - EQ2 Forum Archive @ EQ2Wire

TSR-JoshuaM

11-10-2011, 05:01 PM

We are experiencing ongoing connectivity and latency issues for a great deal of players connecting to Splitpaw and Valor. The issue itself does exist outside of our control but SOE is doing everything we can to assist in resolving the source of the problem. I'll do my best to provide updates as this progresses but I cannot discuss, nor do I have, specifics.Please keep all reports on this issue right here. The intent here is to track the issue and so that you, the player, have an avenue to report that you are also affected. This is not a soap box. Commentary should be left to a discussion forums outside of the support boards of which there are many to choose from. I am simply creating a centralized location that I can provide more information as it comes to me.

wullailhuit

11-10-2011, 05:28 PM

Many guilds had to cancel raids tonight , we were getting reports of anything from between 3-10+ seconds lag between spells being clicked and actually casting.

EvilAstroboy

11-10-2011, 05:50 PM

Still an issue. Raids cancelled again, going on a week now. Everyone in the chat channels is pretty annoyed.

TSR-JoshuaM

11-10-2011, 06:03 PM

It is understandable that many people are upset over this and SOE is doing everything it can to help resolve the issue. Keywords being 'help resolve', the problem itself exists outside of our control.

Cronqar

11-10-2011, 06:15 PM

just cancelled raid after experiencing spell-lags of 5-10secs up to 20-30secs. We run those em raidzones normally in about 45minutes, but it is impossible/incurable at the moment. Last Monday we tortured our way through, but most likely will have to cancel Sunday if their is no change. It is ust unplayable in raidzones.Groupzones are barely affected, but even here there is a more than usual delay. And occasional the lag finds its way into the regular overland zones and definetly is noticable at the PQ's.

Helmarf

11-10-2011, 08:45 PM

Impossible to raid on Splitpaw tonight again. But what i found abit strange is, when i moved around in HM Throne of storms i got packet loss in some areas and moving away its gets perfectly fine and moving back to the spot = packet loss agian?? Samething trouh out the zone.And if it is now some sort of problems in the area of Amsterdam Holland with routers there most be hundreds or thousands of other internet based stuff in that area having same problems with traffic but still nothing happends to fix it close to 1 week now?

emagine

11-10-2011, 08:56 PM

i really dont know what to say, just very disappointed, Ima US based player on Splitpaw, and the lag is horrible.. i go over to guk where all my other alts are and i dont have a problem at all... when last week I had no problems at all on splitpaw...

Arynai

11-11-2011, 02:40 AM

Thanks for keeping us updated. While I can't speak for the rest, this is exactly what I was personally looking for. Am I right to assume you don't need more information from people who have already opened tickets (unless specifically asked for)?Just one additional question: should this external issue be resolved,<ul><li>should it be reduce lag for most of the players on these servers at once, or</li><li>is it possible/likely/certain that there are several different connectivity issues that would affect different, large shares of the population? (Random individual troubles aside.)</li></ul>

Luhai

11-11-2011, 07:50 AM

Situation on Valor last night was the same as on Splitpaw: betwen 8pm CET and about 10pm it was almost impossible to raid because of the lag. Several raidforces cancelled their raids because of this.Around 10 pm CET the lag suddenly was gone.

DarkMirrax

11-11-2011, 11:31 AM

This is getting beyond a joke now , the server is unplayable and im not sure how it can be an issue outside of SOE control ? we pay YOU for the running/hosting of the game so to blame someone else is unnaceptable.As a side note why does the lag only exist everywhere EXCEPT Drunder ?

TSR-JoshuaM

11-11-2011, 12:58 PM

<cite>DarkMirrax wrote:</cite><blockquote>This is getting beyond a joke now , the server is unplayable and im not sure how it can be an issue outside of SOE control ? we pay YOU for the running/hosting of the game so to blame someone else is unnaceptable.As a side note why does the lag only exist everywhere EXCEPT Drunder ?</blockquote>Without holding an entire tech class to educate you on how networking works, or how routing plays a part in the issues you are experiencing, the best I can do to explain to you is that in order for your data to reach our servers it must pass through many 3rd party routers. It is an actual physical link in the most literal sense. If any of these 'hops' experience issues or latency, everything after it will be affected such as your connection with the servers. That is the issue we are experiencing. Several 'hops' are experiencing their own, external, issues. This is why SOE cannot affect it. We do not own the affected hardware and the best we can do is put the pressure on to let them know exactly how many of our mutual customers are being affected.

Banedon_Toran

11-11-2011, 01:38 PM

To put it another way, if the lag monster is hanging around Belgium/Holland then your stuffed, but U.S. servers will be unaffected.Sony don't own the lag monster, it's not their fault that it keeps chasing your internet packets and chewing them up before they reach Sony's server.The internet is like a big game of pass the parcel, it's the equivalent of passing a usb stick with your game data to the first person you see outside your house and asking them to pass it on to other people until it evenerally reaches Sony HQ.

TSR-JoshuaM

11-11-2011, 01:43 PM

I like that analogy <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /> Thanks!

Helmarf

11-11-2011, 02:44 PM

I heard that the problems allready was fixed for a coupel of days ago in the holland/belgium area.

Pimmy

11-11-2011, 02:57 PM

The Juniper BGP problem should have been fixed already.Or did they just forget to update their Amsterdam network? I think not.

DarkMirrax

11-11-2011, 03:14 PM

that doesnt explain why drunder zones are completely unaffected , any reasoning on this ?

TSR-JoshuaM

11-11-2011, 03:18 PM

<cite>Pimmy@Splitpaw wrote:</cite><blockquote>The Juniper BGP problem should have been fixed already.Or did they just forget to update their Amsterdam network? I think not.</blockquote>Fixed is one thing. Deployed is another. Level 3 have their issues resolved, according to them, but the Juniper issues require a SW fix that needs to be downloaded by their customers manually.

Arynai

11-11-2011, 03:43 PM

EDIT: NVM. <img src="/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" />

Vitriol

11-11-2011, 05:30 PM

<cite>DarkMirrax wrote:</cite><blockquote>that doesnt explain why drunder zones are completely unaffected , any reasoning on this ?</blockquote>Drunder has been terrible for us as well as any other raid zone.

Luhai

11-12-2011, 04:37 AM

<cite>DarkMirrax wrote:</cite><blockquote>that doesnt explain why drunder zones are completely unaffected , any reasoning on this ?</blockquote>Unfortunately Drunder is laggy, too.

Zergosch

11-13-2011, 03:12 PM

Gimme a IP to tracert and i post a live result <img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" /> asap ^^Short news:From my start to paris my pings constant 30ms. From Paris to Washington the ping raise to 110ms.From Washington to a subnet from SoE (64.*.*.*) the ping raise again up to 200ms.Well, from my point, there is a routfault, not primary from soe, but on the other side of the sea <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" />

TSR-JoshuaM

11-13-2011, 03:17 PM

<cite>Zergosch wrote:</cite><blockquote>Gimme a IP to tracert and i post a live result <img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" /> asap ^^</blockquote>(your server name).everquest2.com

Vitriol

11-13-2011, 03:23 PM

SOLO, IN GUILDHALL:Tracing route to amseq2-03-01.everquest2.com [195.33.139.96]over a maximum of 30 hops: 1 9 ms 17 ms 7 ms 10.97.148.1 2 47 ms 23 ms 7 ms gate-geam-1b-ge110.network.virginmedia.net [80.0.145.149] 3 43 ms 12 ms 27 ms gate-core-1b-ae0-0.network.virginmedia.net [80.0.144.141] 4 14 ms 28 ms 59 ms manc-bb-1b-as2-0.network.virginmedia.net [213.105.175.169] 5 170 ms 111 ms 149 ms popl-bb-1a-as4-0.network.virginmedia.net [212.43.162.85] 6 41 ms 21 ms 21 ms popl-tmr-1-ae4-0.network.virginmedia.net [213.105.159.2] 7 29 ms 29 ms 29 ms amst-ic-1-as0-0.network.virginmedia.net [213.105.175.6] 8 31 ms 59 ms 31 ms nlamtr1104er1.am.nl.attglobal.net [195.69.144.37] 9 30 ms 31 ms 31 ms 32.112.232.10 10 45 ms 33 ms 31 ms mdf002c7613r0004-tge-10-1.ams1.attens.net [32.42.0.178] 11 43 ms 43 ms 57 ms vl50.amsixmsfc-2.sonyonline.net [195.33.129.77] 12 44 ms 57 ms 43 ms 195.33.139.96Trace complete.RAID INVITED, BUT IN GUILD HALL NOT DOING ANYTHING:C:Documents and SettingsTEMP>tracert splitpaw.everquest2.comTracing route to amseq2-03-01.everquest2.com [195.33.139.96]over a maximum of 30 hops: 1 620 ms 562 ms 601 ms 10.97.148.1 2 809 ms 993 ms 833 ms gate-geam-1b-ge110.network.virginmedia.net [80.0.145.149] 3 385 ms 341 ms 380 ms gate-core-1b-ae0-0.network.virginmedia.net [80.0.144.141] 4 460 ms 423 ms 505 ms manc-bb-1b-as2-0.network.virginmedia.net [213.105.175.169] 5 508 ms 511 ms 483 ms popl-bb-1a-as4-0.network.virginmedia.net [212.43.162.85] 6 623 ms 633 ms 635 ms popl-tmr-1-ae4-0.network.virginmedia.net [213.105.159.2] 7 820 ms 637 ms 689 ms amst-ic-1-as0-0.network.virginmedia.net [213.105.175.6] 8 621 ms 650 ms 644 ms nlamtr1104er1.am.nl.attglobal.net [195.69.144.37] 9 802 ms 763 ms 920 ms 32.112.232.10 10 720 ms 937 ms 1059 ms mdf002c7613r0004-tge-10-1.ams1.attens.net [32.42.0.178] 11 356 ms 81 ms 73 ms vl50.amsixmsfc-2.sonyonline.net [195.33.129.77] 12 38 ms 37 ms 53 ms 195.33.139.96

Zergosch

11-13-2011, 03:25 PM

<cite>TSR-JoshuaM wrote:</cite><blockquote><cite>Zergosch wrote:</cite><blockquote>Gimme a IP to tracert and i post a live result <img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" /> asap ^^</blockquote>(your server name).everquest2.com</blockquote>if i tracert that way, my ping is even lower then the eq2 client tells me.its from 29-42ms with a los at hop 15. eq2 client tells me 100-140ms.

Pateras

11-13-2011, 04:39 PM

that tracert looks kinda interesting <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" />if it was router problem wouldnt be the same results even if u in raid or solo in the same place ?since he is in the guild hall and allthe results showing 10x latency just by joining the raid not moving to the actual zone serverbtw lag is alive and kicking in splitpaw still if u were wondering

TSR-JoshuaM

11-13-2011, 04:46 PM

<cite>Vitriol@Splitpaw wrote:</cite><blockquote>SOLO, IN GUILDHALL:Tracing route to amseq2-03-01.everquest2.com [195.33.139.96]over a maximum of 30 hops: 1 9 ms 17 ms 7 ms 10.97.148.1 2 47 ms 23 ms 7 ms gate-geam-1b-ge110.network.virginmedia.net [80.0.145.149] 3 43 ms 12 ms 27 ms gate-core-1b-ae0-0.network.virginmedia.net [80.0.144.141] 4 14 ms 28 ms 59 ms manc-bb-1b-as2-0.network.virginmedia.net [213.105.175.169] 5 170 ms 111 ms 149 ms popl-bb-1a-as4-0.network.virginmedia.net [212.43.162.85] 6 41 ms 21 ms 21 ms popl-tmr-1-ae4-0.network.virginmedia.net [213.105.159.2] 7 29 ms 29 ms 29 ms amst-ic-1-as0-0.network.virginmedia.net [213.105.175.6] 8 31 ms 59 ms 31 ms nlamtr1104er1.am.nl.attglobal.net [195.69.144.37] 9 30 ms 31 ms 31 ms 32.112.232.10 10 45 ms 33 ms 31 ms mdf002c7613r0004-tge-10-1.ams1.attens.net [32.42.0.178] 11 43 ms 43 ms 57 ms vl50.amsixmsfc-2.sonyonline.net [195.33.129.77] 12 44 ms 57 ms 43 ms 195.33.139.96Trace complete.RAID INVITED, BUT IN GUILD HALL NOT DOING ANYTHING:C:Documents and SettingsTEMP>tracert splitpaw.everquest2.comTracing route to amseq2-03-01.everquest2.com [195.33.139.96]over a maximum of 30 hops: 1 620 ms 562 ms 601 ms 10.97.148.1 2 809 ms 993 ms 833 ms gate-geam-1b-ge110.network.virginmedia.net [80.0.145.149] 3 385 ms 341 ms 380 ms gate-core-1b-ae0-0.network.virginmedia.net [80.0.144.141] 4 460 ms 423 ms 505 ms manc-bb-1b-as2-0.network.virginmedia.net [213.105.175.169] 5 508 ms 511 ms 483 ms popl-bb-1a-as4-0.network.virginmedia.net [212.43.162.85] 6 623 ms 633 ms 635 ms popl-tmr-1-ae4-0.network.virginmedia.net [213.105.159.2] 7 820 ms 637 ms 689 ms amst-ic-1-as0-0.network.virginmedia.net [213.105.175.6] 8 621 ms 650 ms 644 ms nlamtr1104er1.am.nl.attglobal.net [195.69.144.37] 9 802 ms 763 ms 920 ms 32.112.232.10 10 720 ms 937 ms 1059 ms mdf002c7613r0004-tge-10-1.ams1.attens.net [32.42.0.178] 11 356 ms 81 ms 73 ms vl50.amsixmsfc-2.sonyonline.net [195.33.129.77] 12 38 ms 37 ms 53 ms 195.33.139.96</blockquote>Hop 1 is your router/modem, Hop 2 exists in your ISP. If you notice the ping times, you are experiencing a great deal of lag just between your PC and service provider. While you may also be experiencing additional lag due to the routing issues to our EU severs you definitely have an issue of your own within your network.1 620 ms 562 ms 601 ms 10.97.148.12 809 ms 993 ms 833 ms gate-geam-1b-ge110.network.virginmedia.net [80.0.145.149]

Elfin Hoi Man

11-13-2011, 04:47 PM

EU Server Performance - Nov 2011 = [Removed for Content]Why don't you just get rid of the EU servers, I don't mind playing with a slightly higher ping, at least I would be able to PLAY the game without lag.What I don't understand, and I i'm not an unreasonable person is, is why this lag came into being, at exactly the same moment, for ALL raid guilds on Splitpaw, which conincided with an SOE hardware upgrade? Or am I mis-informed about something.There will be no hardcore raid guilds left on Splitpaw in a few weeks time if this issue is not resolved.

TSR-JoshuaM

11-13-2011, 05:42 PM

The bulk of the lag reports started on Nov 8 with an accompanying 3rd party outage, not SOE. Hardware upgrades happened in July/August.We don't need to get rid of the EU servers for you to play on another. That's ... ya. <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" />

Helmarf

11-13-2011, 07:02 PM

Here is mine just before my raid inv in guild hall 1 38 ms 99 ms 99 ms dsldevice.lan [192.168.1.254] 2 17 ms 17 ms 23 ms gw3-no41.tbcn.telia.com [81.232.58.1]15 56 ms 51 ms 52 ms vl177.amsixsw-2.sonyonline.net [213.244.164.58]And i still suffer from realy bad lag???? Ping is jumping up and down like a roller coaster in raid will fighting. So that realy dont explains it????I contacted my ISP to hear what they have to say about it, but still waiting for an answear. Everything else works fine, other games/intertet stuff, but Everquest 2 do not So 9 days now for Splitpaw as the problems started atleast for our guild the 5 november.So aparently SoE cant do nothing about this, but what do you recomend us to do more then just wait till it will dissapear?

TSR-JoshuaM

11-13-2011, 08:25 PM

My role in this is to make sure the issue is reported and help anyone experiencing lag through the troubleshooting process. Just out of curiosity where is hop 3 - 14?

feldon30

11-14-2011, 08:49 AM

<cite>Helmarf wrote:</cite><blockquote>Here is mine just before my raid inv in guild hall 1 38 ms 99 ms 99 ms dsldevice.lan [192.168.1.254] 2 17 ms 17 ms 23 ms gw3-no41.tbcn.telia.com [81.232.58.1]15 56 ms 51 ms 52 ms vl177.amsixsw-2.sonyonline.net [213.244.164.58]</blockquote>Unfortunately you've included the LEAST important information and excluded the MOST important information -- Hops 3-14.

Pateras

11-14-2011, 09:27 AM

@TSRHi, while I think we all agree on your job description and one you are doing just finethe actual issue is that whatever the reasons a good number of people are not able to play your company's gameand cause of the people affected theres another good number of people that cant play with out their ingame companionsand whatever reasons this may be the company's business continuity system should have already kicked in cause soon there is not gonna be much business to continue on.so please forward this to the appropriate people/managers or whoever gives a dime cause we know already from all the locked forums and the posts its nothing You can do about it.Regards,Andreas

Magpie1

11-14-2011, 09:31 AM

Would be interested to know what your plans are for this problem and how you can see it resolving since it is external to SOE. More specifically:Do you know what and where the problem/s is/are and how much pressure can you really bring to get a fix in?Is it something that can likely be resolved in the next week, two weeks or could this take longer?What are your contingency plans, if any, if it is not resolved satisfactorily or soon? At what point do you implement them?I appreciate some of this might need to be speculation, but for those that really see raiding as the only reason to login, we have been gameless for nearly a week now. Getting a time frame on possible fixes would be helpful.

Buco

11-14-2011, 09:48 AM

There is a really simple solution.SOE could sponsor every character on the affected servers, a free character transfer tokens. So every guild/raidcom could decide on which server they are raiding in the meantime. If the problems are solved SOE may transfer the players back to their servers or grant them another transfer token to move back by themself.This would be really simple and lies completly in SOE hands.

Kinya

11-14-2011, 10:27 AM

<cite>Vitriol@Splitpaw wrote:</cite><blockquote><cite>DarkMirrax wrote:</cite><blockquote>that doesnt explain why drunder zones are completely unaffected , any reasoning on this ?</blockquote>Drunder has been terrible for us as well as any other raid zone.</blockquote>Drunder was even worse yesterday for us than normally. We done halls and krytoc em with huge lags but lags in Drunder zones were just horrible. Our members are already annoyed that they can't do HM not to mention progression in raiding

Helmarf

11-14-2011, 02:30 PM

<cite>feldon30 wrote:</cite><blockquote><cite>Helmarf wrote:</cite><blockquote>Here is mine just before my raid inv in guild hall 1 38 ms 99 ms 99 ms dsldevice.lan [192.168.1.254] 2 17 ms 17 ms 23 ms gw3-no41.tbcn.telia.com [81.232.58.1]15 56 ms 51 ms 52 ms vl177.amsixsw-2.sonyonline.net [213.244.164.58]</blockquote>Unfortunately you've included the LEAST important information and excluded the MOST important information -- Hops 3-14.</blockquote>Ah sorry, posted does just because they where pointed out specific but there are all hops.Sp†rar v„g till amseq2-03-01.everquest2.com [195.33.139.96]”ver h”gst 30 hopp: 1 38 ms 99 ms 99 ms dsldevice.lan [192.168.1.254] 2 17 ms 17 ms 23 ms gw3-no41.tbcn.telia.com [81.232.58.1] 3 19 ms 20 ms 25 ms kbn-b4-link.telia.net [80.91.253.88] 4 21 ms 20 ms 26 ms kbn-bb2-link.telia.net [80.91.253.197] 5 28 ms 37 ms 28 ms s-bb2-link.telia.net [80.91.248.50] 6 34 ms 29 ms 37 ms s-b1-link.telia.net [80.91.246.151] 7 29 ms 28 ms 28 ms level3-ic-130907-s-b1.c.telia.net [213.248.77.198] 8 45 ms 45 ms 44 ms ae-2-7.bar1.Copenhagen2.Level3.net [4.69.140.202] 9 50 ms 45 ms 45 ms ae-0-10.bar1.Copenhagen1.Level3.net [4.69.137.153] 10 44 ms 45 ms 49 ms ae-7-7.ebr1.Dusseldorf1.Level3.net [4.69.142.170] 11 60 ms 49 ms 49 ms ae-22-22.ebr2.Dusseldorf1.Level3.net [4.69.143.186] 12 47 ms 48 ms 56 ms ae-48-48.ebr1.Amsterdam1.Level3.net [4.69.143.209] 13 47 ms 63 ms 50 ms ae-56-111.csw1.Amsterdam1.Level3.net [4.69.153.186] 14 47 ms 47 ms 48 ms ae-12-51.car2.Amsterdam1.Level3.net [4.69.139.131] 15 56 ms 51 ms 52 ms vl177.amsixsw-2.sonyonline.net [213.244.164.58] 16 52 ms 51 ms 50 ms 195.33.139.96

Te'ana

11-14-2011, 05:09 PM

I can't run the ping test because my computer says "access denied" <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /> It must be that silly Win 7 thing where even though I am the adminstrator of my computer it thinks otherwise.However, I want to add another comlexity to the issue. I am located in the US (Texas) and am experienceing the same problems. I don;t have this issue when I play on The Bazaar, just Splitpaw, so I am quite sure my router plays well with SOE's hardware, assuming it is the same in Amersterdam and wherever The Bazaar is located.

TSR-JoshuaM

11-14-2011, 05:11 PM

<cite>Lateana@The Bazaar wrote:</cite><blockquote>I can't run the ping test because my computer says "access denied" <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" /> It must be that silly Win 7 thing where even though I am the adminstrator of my computer it thinks otherwise.However, I want to add another comlexity to the issue. I am located in the US (Texas) and am experienceing the same problems. I don;t have this issue when I play on The Bazaar, just Splitpaw, so I am quite sure my router plays well with SOE's hardware, assuming it is the same in Amersterdam and wherever The Bazaar is located.</blockquote>Click Start > Programs > Accessories > Right-click Command Prompt and select Run as Admin. You shouldn't get the access denied anymore.

Pateras

11-14-2011, 06:06 PM

Tracing route to amseq2-03-01.everquest2.com [195.33.139.96]over a maximum of 30 hops: 1 77 ms 99 ms 99 ms dsldevice.lan [192.168.100.2] 2 38 ms 25 ms 25 ms loopback2004.med01.dsl.hol.gr [62.38.0.170] 3 25 ms 25 ms 25 ms 62.38.40.177 4 38 ms 30 ms 29 ms 62.38.97.137 5 26 ms 26 ms 46 ms tengigaeth00-07-05-00.adr00.brd.hol.gr [62.38.97.26] 6 92 ms 70 ms 67 ms 212.162.9.45 7 84 ms 83 ms 92 ms vlan70.csw2.Frankfurt1.Level3.net [4.69.154.126] 8 66 ms 86 ms 69 ms ae-62-62.ebr2.Frankfurt1.Level3.net [4.69.140.17] 9 90 ms 78 ms 73 ms ae-46-46.ebr1.Dusseldorf1.Level3.net [4.69.143.169] 10 71 ms 71 ms 87 ms ae-21-21.ebr2.Dusseldorf1.Level3.net [4.69.143.182] 11 73 ms 73 ms 74 ms ae-48-48.ebr1.Amsterdam1.Level3.net [4.69.143.209] 12 93 ms 95 ms 95 ms ae-59-114.csw1.Amsterdam1.Level3.net [4.69.153.198] 13 127 ms 218 ms 236 ms ae-12-51.car2.Amsterdam1.Level3.net [4.69.139.131] 14 * * * Request timed out. 15 87 ms 86 ms 87 ms 195.33.139.96 Trace complete.Tracing route to amseq2-03-01.everquest2.com [195.33.139.96]over a maximum of 30 hops: 0 nefeli [192.168.100.8] 1 dsldevice.lan [192.168.100.2] 2 loopback2004.med01.dsl.hol.gr [62.38.0.170] 3 62.38.40.177 4 62.38.97.137 5 tengigaeth00-07-05-00.adr00.brd.hol.gr [62.38.97.26] 6 212.162.9.45 7 vlan80.csw3.Frankfurt1.Level3.net [4.69.154.190] 8 ae-82-82.ebr2.Frankfurt1.Level3.net [4.69.140.25] 9 ae-46-46.ebr1.Dusseldorf1.Level3.net [4.69.143.169] 10 ae-24-24.ebr2.Dusseldorf1.Level3.net [4.69.143.194] 11 ae-48-48.ebr1.Amsterdam1.Level3.net [4.69.143.209] 12 ae-59-114.csw1.Amsterdam1.Level3.net [4.69.153.198] 13 ae-12-51.car2.Amsterdam1.Level3.net [4.69.139.131] 14 * * * Computing statistics for 325 seconds... Source to Here This Node/LinkHop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 nefeli [192.168.100.8] 0/ 100 = 0% | 1 4ms 0/ 100 = 0% 0/ 100 = 0% dsldevice.lan [192.168.100.2] 0/ 100 = 0% | 2 28ms 0/ 100 = 0% 0/ 100 = 0% loopback2004.med01.dsl.hol.gr [62.38.0.170] 0/ 100 = 0% | 3 27ms 0/ 100 = 0% 0/ 100 = 0% 62.38.40.177 0/ 100 = 0% | 4 29ms 0/ 100 = 0% 0/ 100 = 0% 62.38.97.137 0/ 100 = 0% | 5 27ms 0/ 100 = 0% 0/ 100 = 0% tengigaeth00-07-05-00.adr00.brd.hol.gr [62.38.97.26] 0/ 100 = 0% | 6 80ms 0/ 100 = 0% 0/ 100 = 0% 212.162.9.45 0/ 100 = 0% | 7 77ms 0/ 100 = 0% 0/ 100 = 0% vlan80.csw3.Frankfurt1.Level3.net [4.69.154.190] 0/ 100 = 0% | 8 96ms 0/ 100 = 0% 0/ 100 = 0% ae-82-82.ebr2.Frankfurt1.Level3.net [4.69.140.25] 0/ 100 = 0% | 9 85ms 0/ 100 = 0% 0/ 100 = 0% ae-46-46.ebr1.Dusseldorf1.Level3.net [4.69.143.169] 0/ 100 = 0% | 10 83ms 0/ 100 = 0% 0/ 100 = 0% ae-24-24.ebr2.Dusseldorf1.Level3.net [4.69.143.194] 0/ 100 = 0% | 11 83ms 0/ 100 = 0% 0/ 100 = 0% ae-48-48.ebr1.Amsterdam1.Level3.net [4.69.143.209] 0/ 100 = 0% | 12 --- 100/ 100 =100% 100/ 100 =100% ae-59-114.csw1.Amsterdam1.Level3.net [4.69.153.198] 0/ 100 = 0% | 13 92ms 0/ 100 = 0% 0/ 100 = 0% ae-12-51.car2.Amsterdam1.Level3.net [4.69.139.131] Trace complete.

Te'ana

11-14-2011, 08:36 PM

thanks for the help <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />Windows IP Configuration Host Name . . . . . . . . . . . . : Michelle-PC Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : NoEthernet adapter Local Area Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet Physical Address. . . . . . . . . : 00-25-64-8B-AB-79 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::15a1:a51d:2490:de8f%10(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.1.5(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : Thursday, November 10, 2011 9:21:17 AM Lease Expires . . . . . . . . . . : Tuesday, November 15, 2011 9:21:18 AM Default Gateway . . . . . . . . . : 192.168.1.1 DHCP Server . . . . . . . . . . . : 192.168.1.1 DHCPv6 IAID . . . . . . . . . . . : 251667812 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-6B-8F-AD-00-25-64-8B-AB-79 DNS Servers . . . . . . . . . . . : 192.168.1.1 NetBIOS over Tcpip. . . . . . . . : EnabledTunnel adapter isatap.{FA13F90F-3167-43B6-95AA-17EF1421646B}: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft ISATAP Adapter Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : YesTunnel adapter Teredo Tunneling Pseudo-Interface: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:101e:355:3f57:fefa(Preferred) Link-local IPv6 Address . . . . . : fe80::101e:355:3f57:fefa%12(Preferred) Default Gateway . . . . . . . . . : :: NetBIOS over Tcpip. . . . . . . . : DisabledTracing route to amseq2-03-01.everquest2.com [195.33.139.96]over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.1.1 2 11 ms 15 ms 6 ms 10.11.0.1 3 11 ms 22 ms 10 ms athncmts01.tex.sta.suddenlink.net [173.219.254.104] 4 16 ms 15 ms 19 ms tyrmbbrc01-gex000302.ma.dl.suddenlink.net [66.76.1.113] 5 21 ms 17 ms 23 ms dllscrs01.tex.sta.suddenlink.net [173.219.254.48] 6 42 ms 45 ms 44 ms 64.211.195.141 7 41 ms 43 ms 40 ms xe-8-0-0.edge1.Sanjose3.level3.net [4.68.63.145] 8 43 ms 49 ms 43 ms vlan90.csw4.Dallas1.Level3.net [4.69.145.254] 9 38 ms 47 ms 42 ms ae-93-93.ebr3.Dallas1.Level3.net [4.69.151.170] 10 54 ms 48 ms 56 ms ae-7-7.ebr3.Atlanta2.Level3.net [4.69.134.22] 11 56 ms 53 ms 48 ms ae-63-63.ebr1.Atlanta2.Level3.net [4.69.148.242] 12 56 ms 54 ms 53 ms ae-6-6.ebr1.Washington12.Level3.net [4.69.148.106] 13 53 ms 53 ms 58 ms ae-1-100.ebr2.Washington12.Level3.net [4.69.143.214] 14 61 ms 62 ms 62 ms 4.69.148.49 15 135 ms 126 ms 135 ms ae-44-44.ebr2.London1.Level3.net [4.69.137.77] 16 141 ms 138 ms 141 ms ae-45-45.ebr2.Amsterdam1.Level3.net [4.69.143.69] 17 137 ms 140 ms 143 ms ae-59-224.csw2.Amsterdam1.Level3.net [4.69.153.214] 18 133 ms 135 ms 132 ms ae-22-52.car2.Amsterdam1.Level3.net [4.69.139.163] 19 156 ms 137 ms 137 ms vl177.amsixsw-2.sonyonline.net [213.244.164.58] 20 135 ms 136 ms 149 ms 195.33.139.96 Trace complete.Tracing route to amseq2-03-01.everquest2.com [195.33.139.96]over a maximum of 30 hops: 0 Michelle-PC [192.168.1.5] 1 192.168.1.1 2 10.11.0.1 3 athncmts01.tex.sta.suddenlink.net [173.219.254.104] 4 tyrmbbrc01-gex000302.ma.dl.suddenlink.net [66.76.1.113] 5 dllscrs01.tex.sta.suddenlink.net [173.219.254.48] 6 64.211.195.141 7 xe-8-0-0.edge1.Sanjose3.level3.net [4.68.63.145] 8 vlan90.csw4.Dallas1.Level3.net [4.69.145.254] 9 ae-93-93.ebr3.Dallas1.Level3.net [4.69.151.170] 10 ae-7-7.ebr3.Atlanta2.Level3.net [4.69.134.22] 11 ae-63-63.ebr1.Atlanta2.Level3.net [4.69.148.242] 12 ae-6-6.ebr1.Washington12.Level3.net [4.69.148.106] 13 ae-1-100.ebr2.Washington12.Level3.net [4.69.143.214] 14 4.69.148.49 15 ae-44-44.ebr2.London1.Level3.net [4.69.137.77] 16 ae-45-45.ebr2.Amsterdam1.Level3.net [4.69.143.69] 17 ae-59-224.csw2.Amsterdam1.Level3.net [4.69.153.214] 18 ae-22-52.car2.Amsterdam1.Level3.net [4.69.139.163] 19 vl177.amsixsw-2.sonyonline.net [213.244.164.58] 20 195.33.139.96 Computing statistics for 500 seconds... Source to Here This Node/LinkHop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 Michelle-PC [192.168.1.5] 0/ 100 = 0% | 1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1 0/ 100 = 0% | 2 10ms 0/ 100 = 0% 0/ 100 = 0% 10.11.0.1 0/ 100 = 0% | 3 11ms 0/ 100 = 0% 0/ 100 = 0% athncmts01.tex.sta.suddenlink.net [173.219.254.104] 0/ 100 = 0% | 4 17ms 0/ 100 = 0% 0/ 100 = 0% tyrmbbrc01-gex000302.ma.dl.suddenlink.net [66.76.1.113] 0/ 100 = 0% | 5 21ms 0/ 100 = 0% 0/ 100 = 0% dllscrs01.tex.sta.suddenlink.net [173.219.254.48] 0/ 100 = 0% | 6 67ms 0/ 100 = 0% 0/ 100 = 0% 64.211.195.141 0/ 100 = 0% | 7 --- 100/ 100 =100% 100/ 100 =100% xe-8-0-0.edge1.Sanjose3.level3.net [4.68.63.145] 0/ 100 = 0% | 8 44ms 0/ 100 = 0% 0/ 100 = 0% vlan90.csw4.Dallas1.Level3.net [4.69.145.254] 0/ 100 = 0% | 9 46ms 0/ 100 = 0% 0/ 100 = 0% ae-93-93.ebr3.Dallas1.Level3.net [4.69.151.170] 0/ 100 = 0% | 10 55ms 0/ 100 = 0% 0/ 100 = 0% ae-7-7.ebr3.Atlanta2.Level3.net [4.69.134.22] 0/ 100 = 0% | 11 56ms 0/ 100 = 0% 0/ 100 = 0% ae-63-63.ebr1.Atlanta2.Level3.net [4.69.148.242] 0/ 100 = 0% | 12 57ms 0/ 100 = 0% 0/ 100 = 0% ae-6-6.ebr1.Washington12.Level3.net [4.69.148.106] 0/ 100 = 0% | 13 57ms 0/ 100 = 0% 0/ 100 = 0% ae-1-100.ebr2.Washington12.Level3.net [4.69.143.214] 0/ 100 = 0% | 14 62ms 0/ 100 = 0% 0/ 100 = 0% 4.69.148.49 0/ 100 = 0% | 15 134ms 0/ 100 = 0% 0/ 100 = 0% ae-44-44.ebr2.London1.Level3.net [4.69.137.77] 0/ 100 = 0% | 16 137ms 0/ 100 = 0% 0/ 100 = 0% ae-45-45.ebr2.Amsterdam1.Level3.net [4.69.143.69] 0/ 100 = 0% | 17 142ms 0/ 100 = 0% 0/ 100 = 0% ae-59-224.csw2.Amsterdam1.Level3.net [4.69.153.214] 0/ 100 = 0% | 18 150ms 0/ 100 = 0% 0/ 100 = 0% ae-22-52.car2.Amsterdam1.Level3.net [4.69.139.163] 0/ 100 = 0% | 19 142ms 0/ 100 = 0% 0/ 100 = 0% vl177.amsixsw-2.sonyonline.net [213.244.164.58] 0/ 100 = 0% | 20 138ms 0/ 100 = 0% 0/ 100 = 0% 195.33.139.96 Trace complete.

Ryann

11-15-2011, 01:20 PM

Im on Splitpaw, results of test below.Windows IP Configuration Host Name . . . . . . . . . . . . : Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : NoPPP adapter Broadband Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Broadband Connection Physical Address. . . . . . . . . : DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes IPv4 Address. . . . . . . . . . . : 41.56.28.177(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.255 Default Gateway . . . . . . . . . : 0.0.0.0 DNS Servers . . . . . . . . . . . : 196.2.97.124 196.46.70.10 NetBIOS over Tcpip. . . . . . . . : DisabledEthernet adapter Local Area Connection 2: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : D-Link DGE-528T Gigabit Ethernet Adapter Physical Address. . . . . . . . . : 00-21-91-F4-64-7C DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::4cad:6552:38a:8709%12(Preferred) Autoconfiguration IPv4 Address. . : 169.254.135.9(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.0.0 Default Gateway . . . . . . . . . : DHCPv6 IAID . . . . . . . . . . . : 301998481 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-61-7E-DA-00-17-31-FA-9E-AE DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1 fec0:0:0:ffff::2%1 fec0:0:0:ffff::3%1 NetBIOS over Tcpip. . . . . . . . : EnabledEthernet adapter Local Area Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : NVIDIA nForce Networking Controller Physical Address. . . . . . . . . : 00-17-31-FA-9E-AE DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : YesTunnel adapter Local Area Connection* 23: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft 6to4 Adapter #16 Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes IPv6 Address. . . . . . . . . . . : 2002:2938:1cb1::2938:1cb1(Preferred) Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301 DNS Servers . . . . . . . . . . . : 196.2.97.124 196.46.70.10 NetBIOS over Tcpip. . . . . . . . : DisabledTracing route to lvseq2-02-01.everquest2.com [69.174.200.20]over a maximum of 30 hops: 1 51 ms 49 ms 44 ms wbs-41.208.192.1.wbs.co.za [41.208.192.1] 2 58 ms 54 ms 49 ms 192.168.0.97 3 48 ms 49 ms 54 ms 192.168.0.113 4 64 ms 54 ms 59 ms iburst-41-213-126-21.iburst.co.za [41.213.126.21] 5 374 ms 279 ms 249 ms ldn-b4-link.telia.net [213.248.95.177] 6 288 ms 240 ms 249 ms ldn-bb2-link.telia.net [80.91.254.21] 7 358 ms 349 ms 434 ms ash-bb1-link.telia.net [213.248.65.98] 8 338 ms 339 ms 644 ms level3-ic-139081-ash-bb1.c.telia.net [213.248.81.118] 9 343 ms 325 ms 359 ms vlan70.csw2.Washington1.Level3.net [4.69.149.126] 10 349 ms 560 ms 339 ms ae-62-62.ebr2.Washington1.Level3.net [4.69.134.145] 11 453 ms 324 ms 325 ms ae-5-5.ebr2.Washington12.Level3.net [4.69.143.222] 12 344 ms 334 ms 540 ms ae-6-6.ebr2.Chicago2.Level3.net [4.69.148.146] 13 364 ms 314 ms 334 ms ae-1-100.ebr1.Chicago2.Level3.net [4.69.132.113] 14 718 ms 375 ms 369 ms ae-3-3.ebr2.Denver1.Level3.net [4.69.132.61] 15 378 ms 594 ms 359 ms ae-1-100.ebr1.Denver1.Level3.net [4.69.151.181] 16 403 ms 355 ms 399 ms ae-1-6.bar2.LasVegas1.Level3.net [4.69.148.1] 17 455 ms 384 ms 379 ms ae-5-5.car2.LasVegas1.Level3.net [4.69.148.133] 18 394 ms 399 ms 380 ms SWITCH-COMM.car2.LasVegas1.Level3.net [4.71.178.42] 19 415 ms 393 ms 390 ms te2-6.las-core2-1.switchnap.com [66.209.64.105] 20 475 ms 614 ms 414 ms te2-6.las-agg7s1-1.switchnap.com [66.209.64.34] 21 433 ms 414 ms 480 ms demarc1.soe.switchnap.com [216.115.64.74] 22 449 ms 394 ms 374 ms vl3104.lvssw-2.sonyonline.net [64.37.168.26] 23 588 ms 405 ms 380 ms lvseq2-02-01.everquest2.com [69.174.200.20] Trace complete.Tracing route to lvseq2-02-01.everquest2.com [69.174.200.20]over a maximum of 30 hops: 0 Dusst-PC [41.56.28.177] 1 wbs-41.208.192.1.wbs.co.za [41.208.192.1] 2 192.168.0.97 3 192.168.0.113 4 iburst-41-213-126-21.iburst.co.za [41.213.126.21] 5 ldn-b4-link.telia.net [213.248.95.177] 6 ldn-bb2-link.telia.net [80.91.250.238] 7 ash-bb1-link.telia.net [213.248.65.210] 8 level3-ic-126699-ash-bb1.c.telia.net [213.248.103.234] 9 vlan70.csw2.Washington1.Level3.net [4.69.149.126] 10 ae-72-72.ebr2.Washington1.Level3.net [4.69.134.149] 11 ae-5-5.ebr2.Washington12.Level3.net [4.69.143.222] 12 ae-6-6.ebr2.Chicago2.Level3.net [4.69.148.146] 13 ae-1-100.ebr1.Chicago2.Level3.net [4.69.132.113] 14 ae-3-3.ebr2.Denver1.Level3.net [4.69.132.61] 15 ae-1-100.ebr1.Denver1.Level3.net [4.69.151.181] 16 ae-1-6.bar2.LasVegas1.Level3.net [4.69.148.1] 17 ae-5-5.car2.LasVegas1.Level3.net [4.69.148.133] 18 SWITCH-COMM.car2.LasVegas1.Level3.net [4.71.178.42] 19 te2-6.las-core2-1.switchnap.com [66.209.64.105] 20 te2-6.las-agg7s1-1.switchnap.com [66.209.64.34] 21 demarc1.soe.switchnap.com [216.115.64.74] 22 vl3104.lvssw-2.sonyonline.net [64.37.168.26] 23 lvseq2-02-01.everquest2.com [69.174.200.20] Computing statistics for 575 seconds... Source to Here This Node/LinkHop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 Dusst-PC [41.56.28.177] 0/ 100 = 0% | 1 --- 100/ 100 =100% 100/ 100 =100% wbs-41.208.192.1.wbs.co.za [41.208.192.1] 0/ 100 = 0% | 2 67ms 99/ 100 = 99% 99/ 100 = 99% 192.168.0.97 0/ 100 = 0% | 3 --- 100/ 100 =100% 100/ 100 =100% 192.168.0.113 0/ 100 = 0% | 4 85ms 1/ 100 = 1% 1/ 100 = 1% iburst-41-213-126-21.iburst.co.za [41.213.126.21] 0/ 100 = 0% | 5 278ms 0/ 100 = 0% 0/ 100 = 0% ldn-b4-link.telia.net [213.248.95.177] 0/ 100 = 0% | 6 273ms 3/ 100 = 3% 3/ 100 = 3% ldn-bb2-link.telia.net [80.91.250.238] 0/ 100 = 0% | 7 369ms 0/ 100 = 0% 0/ 100 = 0% ash-bb1-link.telia.net [213.248.65.210] 0/ 100 = 0% | 8 347ms 1/ 100 = 1% 1/ 100 = 1% level3-ic-126699-ash-bb1.c.telia.net [213.248.103.234] 0/ 100 = 0% | 9 342ms 0/ 100 = 0% 0/ 100 = 0% vlan70.csw2.Washington1.Level3.net [4.69.149.126] 0/ 100 = 0% | 10 339ms 1/ 100 = 1% 1/ 100 = 1% ae-72-72.ebr2.Washington1.Level3.net [4.69.134.149] 0/ 100 = 0% | 11 340ms 0/ 100 = 0% 0/ 100 = 0% ae-5-5.ebr2.Washington12.Level3.net [4.69.143.222] 0/ 100 = 0% | 12 369ms 0/ 100 = 0% 0/ 100 = 0% ae-6-6.ebr2.Chicago2.Level3.net [4.69.148.146] 0/ 100 = 0% | 13 378ms 0/ 100 = 0% 0/ 100 = 0% ae-1-100.ebr1.Chicago2.Level3.net [4.69.132.113] 0/ 100 = 0% | 14 437ms 0/ 100 = 0% 0/ 100 = 0% ae-3-3.ebr2.Denver1.Level3.net [4.69.132.61] 0/ 100 = 0% | 15 434ms 0/ 100 = 0% 0/ 100 = 0% ae-1-100.ebr1.Denver1.Level3.net [4.69.151.181] 0/ 100 = 0% | 16 439ms 1/ 100 = 1% 1/ 100 = 1% ae-1-6.bar2.LasVegas1.Level3.net [4.69.148.1] 0/ 100 = 0% | 17 450ms 1/ 100 = 1% 1/ 100 = 1% ae-5-5.car2.LasVegas1.Level3.net [4.69.148.133] 0/ 100 = 0% | 18 442ms 0/ 100 = 0% 0/ 100 = 0% SWITCH-COMM.car2.LasVegas1.Level3.net [4.71.178.42] 0/ 100 = 0% | 19 461ms 0/ 100 = 0% 0/ 100 = 0% te2-6.las-core2-1.switchnap.com [66.209.64.105] 0/ 100 = 0% | 20 458ms 0/ 100 = 0% 0/ 100 = 0% te2-6.las-agg7s1-1.switchnap.com [66.209.64.34] 0/ 100 = 0% | 21 468ms 0/ 100 = 0% 0/ 100 = 0% demarc1.soe.switchnap.com [216.115.64.74] 0/ 100 = 0% | 22 444ms 2/ 100 = 2% 2/ 100 = 2% vl3104.lvssw-2.sonyonline.net [64.37.168.26] 0/ 100 = 0% | 23 447ms 0/ 100 = 0% 0/ 100 = 0% lvseq2-02-01.everquest2.com [69.174.200.20] Trace complete.<div></div>

TSR-JoshuaM

11-15-2011, 01:56 PM

Looks like you ran these against US servers. If you are on splitpaw you need to use splitpaw.everquest2.com in the tests.

Magpie1

11-16-2011, 09:08 AM

Lag free raid evening for us last night. Something must have been fixed somewhere. Nice work Joshua.

TSR-JoshuaM

11-16-2011, 12:38 PM

That is excellent news! <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />Anyone have a very laggy night last night?

JohnDoe0057

11-16-2011, 04:53 PM

it was lag free last night because guilds have stopped raiding

JohnDoe0057

11-16-2011, 05:07 PM

who do we contact for free server transfers?This isnt good enough.

TSR-JoshuaM

11-16-2011, 05:18 PM

<cite>Farqinator@Splitpaw wrote:</cite><blockquote>who do we contact for free server transfers?This isnt good enough.</blockquote>No one. We don't offer free server transfers at this time.

JohnDoe0057

11-16-2011, 05:35 PM

By paying our sub we are paying to play on a server that works.So who do we contact for the server transfers were entitled too?

TSR-JoshuaM

11-16-2011, 05:37 PM

<cite>Farqinator@Splitpaw wrote:</cite><blockquote>By paying our sub we are paying to play on a server that works.So who do we contact for the server transfers were entitled too?</blockquote>You may want to read over this thread as you might not understand what has occurred.We also have a very extensive EULA that you signed and can review at any time. You are not entitled to a free server transfer.

JohnDoe0057

11-16-2011, 05:48 PM

Where in the eula does it state that were signing up to get conned out of our money?We dont pay to pay in horrible lag.What are you actually doing to reinburse us?Did you even bother passing the server transfer request onto someone with the authority to provide this?I think you just ignored it like someone who wants to be out of a job in the months ahead.The lag might be out of soes hands but giving us back our montly sub or giving us server transfers isnt.

TSR-JoshuaM

11-16-2011, 05:53 PM

Re-read my first post where I state the intention of this thread. Continuing to be unreasonable on this thread where the purpose is clearly stated will result in my recommendation to have you removed from the forums. You have already violated the forum guidelines with your attempts to incite. I'll let you re-consider your actions before I proceed.Making insulting assumptions doesn't help you anymore than it helps me resolve your issues. It's fairly immature.Here's a link to our EULA and an excerpt of section 13. We are not liable for any delay or failure to perform resulting from any causes beyond our reasonable control. Further, we cannot and do not promise or ensure that you will be able to access your Account whenever you want, and there may be extended periods of time when you cannot access your Account. You assume the entire risk as to the results and performance of the Software and the Game in connection with your hardware and software, and you assume the entire cost of all servicing, repair and/or correction of your hardware and software.<a href="https://help.station.sony.com/app/answers/detail/a_id/12248" target="_blank">[EQII] End User License Agreement</a>

Te'ana

11-17-2011, 03:53 AM

I obviously don't have a clue as to what happened since you started investigating this issue, but as of today I have not experienced any problems with lag on Splitpaw. Thanks for your help in this matter. <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />

Pateras

11-17-2011, 04:48 PM

something "magically" removed the lag in splitpaw on the 16thbut sadly the lag is back on 17th .....

Arynai

11-18-2011, 08:12 AM

Yep, it appears the lag has still been coming and going. It definitely still occurs at around 7pm GMT on some nights (but not all) for a large portion of our guild.I'm not sure if it's there earlier in the evening, as I don't really play that early.

TSR-JoshuaM

11-18-2011, 03:06 PM

We're continuing to monitor the situation. My apologies for the lack of update yesterday. 16 days in a row and a day off was needed! <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />

Pateras

11-20-2011, 12:41 PM

So what are the results results of the monitor you've been doing ?or we just wait till the christmas and santa will fix it !

Humayon

11-20-2011, 03:21 PM

So let met get this right. It is not a SOE problem, it is not my ISP problem, it is a problem with routing from my pc to where it connects in Europe (Amsterdam). If you be so kind Josh, could you please tell us the contact details of this company so we (the paying customer) can get to the bottom of this mess, who no one is willing to take responsibility for, and sort it out?I have not raided for 2 weeks, not that it would concern you because after all the eula agreement takes precendence over common sense on these boards.Appauling service thus far.P.S. I am tempted to say something to really speak my mind but others have been given a warning and im sure ill be dismissed without one.

TSR-JoshuaM

11-20-2011, 03:25 PM

Please contact our support staff directly with any concerns regarding the EU server performance. I'll lock this thread up as it is not being used for its stated intention. As this is out of the forum support hands as well, I'll continue to recommend that you contact our staff directly and lock discussions on this topic.