Mouse Issues & modem issues [Archive] - EQ2 Forum Archive @ EQ2Wire

Kyn2

11-08-2011, 12:22 AM

Hi y'all,this all started when I saw EQ2 offered an ftp - being an EQ 1 & 2 player from way back, I jumped on it. For some reason, once I log into Launchpad, when it opens into the game booting up, my mouse is no longer available. I can alt+enter, alt+tab, whatever - I can see my mouse up top left but if it won't let me move it. It'll jerk for a second in the direction I want it to go, then pops right back up to the top left. That means I can't do anything other than play while playing. I'm always having to look up quests - I'm one who gets frustrated easily and doesn't like it. lol, straight to the help for me. Cant do it now though. When I bring up in-game web it works fine. But if I pull up the in-game browser again after clicking it off, it'll crash the game. Okay, so I thought all of this might have something to do with the Free to play. Decided what the heck, make a new account - you know you want to!!Made a new, paid account. Same issues. I can't use the mouse, or the browser in game, and it seems that my modem is randomly going offline all the dang time. It has never done that before. I've just switched over to run the tracert & ping for you but typing the ipconfig line comes back with "access denied" for some dang reason.P.S. this is a brand new computer with the Pentium 5 and all up to date, so I dont think it's anything with the system itself. Good grief, it better not be anyway!Please help ...Thank you!Kyn

TSR-JoshuaM

11-08-2011, 04:01 PM

I would recommend updating all of your system drivers such as video/sound card/and Windows service packs + updates.You may also need the following update as well.Please download and run the file linked in the article below. This is a self-extracting executable file that will prompt you to select a folder for extraction. Create a folder on your desktop and direct it to that folder. Once complete, open that folder and run the DXSETUP file to start the actual update itself.<a href="http://www.microsoft.com/download/en/details.aspx?id=8109" target="_blank">[DX9] June 2010</a>If this does not help, please follow the instructions in my signature link on how to create a DXDIAG file. Post the contents in a response here, but just the top 3 sections that cover system/display/sound device.

Kyn2

11-10-2011, 11:07 PM

Joshua, thank you for trying to help. I'm back for the next step though, the only update that was needed was one for my mouse, everything else was fine. Even the DirectX link you gave me wouldn't load, said the one on my computer was newer - or something like that. Below is the report you asked me to run ...------------------System Information------------------Time of this report: 11/10/2011, 20:00:33 Machine name: HOME Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506) Language: English (Regional Setting: English)System Manufacturer: Dell Inc. System Model: XPS 8300 BIOS: BIOS Date: 02/15/11 09:36:59 Ver: 04.06.04 Processor: Intel(R) Core(TM) i5-2300 CPU @ 2.80GHz (4 CPUs), ~2.8GHz Memory: 6144MB RAMAvailable OS Memory: 6126MB RAM Page File: 2518MB used, 9733MB available Windows Dir: C:Windows DirectX Version: DirectX 11DX Setup Parameters: Not found User DPI Setting: 144 DPI (150 percent) System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Enabled DxDiag Version: 6.01.7601.17514 32bit Unicode------------DxDiag Notes------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Input Tab: No problems found.--------------------DirectX Debug Levels--------------------Direct3D: 0/4 (retail)DirectDraw: 0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay: 0/9 (retail)DirectSound: 0/5 (retail)DirectShow: 0/6 (retail)---------------Display Devices--------------- Card name: AMD Radeon HD 6450 Manufacturer: Advanced Micro Devices, Inc. Chip type: ATI display adapter (0x6779) DAC type: Internal DAC(400MHz) Device Key: EnumPCIVEN_1002&DEV_6779&SUBSYS_909D1B0A&REV_00 Display Memory: 3817 MB Dedicated Memory: 1010 MB Shared Memory: 2807 MB Current Mode: 1280 x 960 (32 bit) (60Hz) Monitor Name: Generic PnP Monitor Monitor Model: GL-1920B Monitor Id: SCN03FF Native Mode: 1280 x 1024(p) (60.020Hz) Output Type: DVI Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,at icfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64 .dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a. cap,atitmm64.dllDriver File Version: 8.17.0010.1094 (English) Driver Version: 8.892.0.0 DDI Version: 11 Driver Model: WDDM 1.1 Driver Attributes: Final Retail Driver Date/Size: 9/8/2011 11:32:58, 862720 bytes WHQL Logo'd: Yes WHQL Date Stamp: Device Identifier: {D7B71EE2-2439-11CF-FC7C-97B0BEC2C535} Vendor ID: 0x1002 Device ID: 0x6779 SubSys ID: 0x909D1B0A Revision ID: 0x0000 Driver Strong Name: oem79.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_NI:8.892.0. 0:pciven_1002&dev_6779 Rank Of Driver: 00E62001 Video Accel: ModeMPEG2_A ModeMPEG2_C Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= D3D9 Overlay: Not Supported DXVA-HD: Not Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled-------------Sound Devices------------- Description: Speakers (Realtek High Definition Audio) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: HDAUDIOFUNC_01&VEN_10EC&DEV_0887&SUBSYS_102804AA&REV_1003 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.6141 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 6/22/2010 20:03:10, 2399848 bytes Other Files: Driver Provider: Realtek Semiconductor Corp. HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No Description: Realtek Digital Output (Realtek High Definition Audio) Default Sound Playback: No Default Voice Playback: No Hardware ID: HDAUDIOFUNC_01&VEN_10EC&DEV_0887&SUBSYS_102804AA&REV_1003 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.6141 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 6/22/2010 20:03:10, 2399848 bytes Other Files: Driver Provider: Realtek Semiconductor Corp. HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No---------------------Sound Capture Devices--------------------- Description: Line In (Realtek High Definition Audio) Default Sound Capture: Yes Default Voice Capture: Yes Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.6141 (English) Driver Attributes: Final Retail Date and Size: 6/22/2010 20:03:10, 2399848 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF

Kyn2

11-13-2011, 01:54 PM

I love this game, but dadgum this connection stuff is giving me a headache! It's gotten real bad. Seems like everytime I log off of EQ it knocks my modem offline, to where I have to unplug it for it to reset. On top of that, it's now in the habit of hanging on "Updating Environment Map". Seems like everything else it just whizzes right past no problem, but about half the time it hangs there, and I have to control/alt/del to shut it down. Help?!~Kyn