bad connection issues [Archive] - EQ2 Forum Archive @ EQ2Wire

kaboro

11-03-2011, 09:41 PM

For several days now i get disconnected several times a day. Always same pattern, game non responsive while ping goes steadily up to 3000 when i get kicked out. From non-responsive to kick out it takes about 15-20secs.Today is worse than usual, keep getting this problem at short intervals.

TSR-JoshuaM

11-04-2011, 02:43 PM

<cite>kaboro wrote:</cite><blockquote>For several days now i get disconnected several times a day. Always same pattern, game non responsive while ping goes steadily up to 3000 when i get kicked out. From non-responsive to kick out it takes about 15-20secs.Today is worse than usual, keep getting this problem at short intervals.</blockquote>We have been undergoing a good deal of maintenance over the past couple of days. Is your disconnects persisting?Describe your internet connection. Wired or wireless? Router or direct to modem?

kaboro

11-06-2011, 03:43 PM

It has been over a week now, i get disconnected every single day at least once, even when my play sessions are 3hrs and less.I have the same connection i always had, nothing changed, wired and router. Was not disconnecting before.It doesnt happen often, roughly once every 1-2 hrs on average, but it is annoying when it happens during fights or in instances that reset upon exit.After the disconnect i can log back in right away no problem, my ping stays nicely between 90-130 all the time until it randomly decides to go up steadily to 3k and dc.

Arynai

11-06-2011, 06:52 PM

There have been severe lag issues on Splitpaw for our guild (about 24/30 from different countries and regions in Europe) during this week, and talk on channels suggest it's more widespread.Latency and packets per second seem normal (latency around 120, bps around 15-20k) during the spikes.For some, the lag appears in spikes, for some it's constant. A typical issue is for all spells/abilities to take from 1 up to 5 seconds to cast after using the spell. The abilities then fire in a quick sequence (so it's not quite similar to the old server lag I remember). Even during this the latency (as shown on the connection window) stays normal, while the packets being sent might spike a little.The client itself does not seem to be freezing as I would remember experiencing graphics or CPU lag, it just seems like packets are not going through between the client and the server. My uplink outside the game seems to work steadily as well, according to standard web-based/sendfile tests.My tracert / ping to splitpaw.everquest2.com has also seemed to be fine (about 40ms latency with no packet loss).Splitpaw now seems to be down, don't know if that's related.

kaboro

11-07-2011, 12:17 AM

Im on Permafrost. The disconnects keep happening every 2 hrs or so, right now it started happening every 10 min in Majdul. Im fed up, logging off for the day.

TSR-JoshuaM

11-07-2011, 04:50 PM

We do apologize for all the recent issues, we're working on everything that has been reported and I'll provide updates as they come to me.

Arynai

11-07-2011, 05:12 PM

A quick update from our end:- Splitpaw seemed fine yesterday after the server went down (don't know if it was a reboot or crash, but everyone was kicked and server was locked for a while).- It was even worse today in several raid zones (bad in Temple, worse in Sullon's), but lag was also appearing even in my small house with a total of 5 items in it.- I know at least 3 guilds canceled their raids today because of it.- It seems most BT users in England, and a few users outside (Finland, Romania) are not experiencing this issue, while the rest are. I'm not sure if this is just a coincidence, though, but am reporting what I see in case it's helpful.

TSR-JoshuaM

11-07-2011, 05:13 PM

We appreciate any reports you can provide on the server performance as of late.

Arynai

11-07-2011, 05:27 PM

I talked with another person on the server from a different guild and it didn't seem like it's country- or region-related, so more likely to be a random coincidence for us. The curious thing is still that some people aren't suffering from lag at all.Here's my tracert and pingpath statistics for completeness, my apologies that parts of it are in Finnish. <img src="/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" />seurataan reitti is„nt„„n amseq2-03-01.everquest2.com [195.33.139.96]enint„„n 30 siirr„nt„v„lill„: 1 14 ms 24 ms 2 ms UNKNOWN.pp.htv.fi [89.27.114.1] 2 <1 ms <1 ms <1 ms UNKNOWN.pp.htv.fi [213.243.154.193] 3 <1 ms 1 ms <1 ms hel2-tr1.dnaip.fi [217.78.199.38] 4 <1 ms 1 ms 1 ms hel1-tr2.dnaip.fi [62.78.107.8] 5 <1 ms 1 ms 1 ms 212.73.248.5 6 27 ms 27 ms 27 ms ae-14-14.ebr2.Berlin1.Level3.net [4.69.148.170] 7 38 ms 38 ms 38 ms ae-3-3.ebr2.Dusseldorf1.Level3.net [4.69.133.146] 8 41 ms 41 ms 41 ms ae-48-48.ebr1.Amsterdam1.Level3.net [4.69.143.209] 9 41 ms 41 ms 45 ms ae-59-114.csw1.Amsterdam1.Level3.net [4.69.153.198] 10 41 ms 41 ms 41 ms ae-12-51.car2.Amsterdam1.Level3.net [4.69.139.131] 11 46 ms 46 ms 45 ms vl177.amsixsw-2.sonyonline.net [213.244.164.58] 12 46 ms 46 ms 46 ms 195.33.139.96 Seuranta suoritettu.Seurataan reitti is„nt„„n amseq2-03-01.everquest2.com [195.33.139.96]enint„„n 30 siirr„nt„v„lill„: 0 hkorpela-PC.pp.htv.fi [89.27.115.144] 1 UNKNOWN.pp.htv.fi [89.27.114.1] 2 UNKNOWN.pp.htv.fi [213.243.154.193] 3 hel2-tr1.dnaip.fi [217.78.199.38] 4 hel1-tr2.dnaip.fi [62.78.107.8] 5 212.73.248.5 6 ae-14-14.ebr2.Berlin1.Level3.net [4.69.148.170] 7 ae-3-3.ebr2.Dusseldorf1.Level3.net [4.69.133.146] 8 ae-48-48.ebr1.Amsterdam1.Level3.net [4.69.143.209] 9 ae-59-114.csw1.Amsterdam1.Level3.net [4.69.153.198] 10 ae-12-51.car2.Amsterdam1.Level3.net [4.69.139.131] 11 vl177.amsixsw-2.sonyonline.net [213.244.164.58] 12 195.33.139.96 Lasketaan 300 sekunnin tietoja... L„hde t„h„n kohteeseen T„m„ solmu tai linkkiKohteen RTT-arvo Kadotettu/l„hetetty: pros. Kadotettu/l„hetetty: pros. Osoite 0 hkorpela-PC.pp.htv.fi [89.27.115.144] 0/ 100 = 0% | 1 15ms 0/ 100 = 0% 0/ 100 = 0% UNKNOWN.pp.htv.fi [89.27.114.1] 0/ 100 = 0% | 2 3ms 0/ 100 = 0% 0/ 100 = 0% UNKNOWN.pp.htv.fi [213.243.154.193] 0/ 100 = 0% | 3 1ms 0/ 100 = 0% 0/ 100 = 0% hel2-tr1.dnaip.fi [217.78.199.38] 0/ 100 = 0% | 4 2ms 0/ 100 = 0% 0/ 100 = 0% hel1-tr2.dnaip.fi [62.78.107.8] 0/ 100 = 0% | 5 12ms 0/ 100 = 0% 0/ 100 = 0% 212.73.248.5 0/ 100 = 0% | 6 28ms 0/ 100 = 0% 0/ 100 = 0% ae-14-14.ebr2.Berlin1.Level3.net [4.69.148.170] 0/ 100 = 0% | 7 41ms 0/ 100 = 0% 0/ 100 = 0% ae-3-3.ebr2.Dusseldorf1.Level3.net [4.69.133.146] 0/ 100 = 0% | 8 41ms 0/ 100 = 0% 0/ 100 = 0% ae-48-48.ebr1.Amsterdam1.Level3.net [4.69.143.209] 0/ 100 = 0% | 9 45ms 0/ 100 = 0% 0/ 100 = 0% ae-59-114.csw1.Amsterdam1.Level3.net [4.69.153.198] 0/ 100 = 0% | 10 51ms 0/ 100 = 0% 0/ 100 = 0% ae-12-51.car2.Amsterdam1.Level3.net [4.69.139.131] 0/ 100 = 0% | 11 49ms 1/ 100 = 1% 1/ 100 = 1% vl177.amsixsw-2.sonyonline.net [213.244.164.58] 0/ 100 = 0% | 12 45ms 0/ 100 = 0% 0/ 100 = 0% 195.33.139.96 Seuranta suoritettu.

Mestron

11-07-2011, 08:50 PM

In the hope it might help you track down the problem, here are my tracert results. I'm one of the lucky ones (UK - BTInternet) that isn't experiencing a problem with lag. However it's obvious the majority of players on Splitpaw ARE experiencing serious issues.Interesting that my penultimate hop (14) is to a Sony based IP in amsterdam but it isn't the final Splitpaw IP and that isn't shown in Arynai's tracert. (as in my hop 14 shows an IP similar to the final one, but in Arynai's it says it's a sonyonline.net host but with a completely different IP) 1 2 ms <1 ms 1 ms api.home [192.168.1.254] 2 7 ms 6 ms 6 ms 217.32.144.64 3 7 ms 6 ms 6 ms 217.32.144.94 4 12 ms 11 ms 11 ms 213.120.181.42 5 12 ms 11 ms 11 ms 213.120.179.78 6 11 ms 11 ms 11 ms 213.120.179.178 7 12 ms 11 ms 10 ms acc1-10GigE-11-2-0.sf.21cn-ipp.bt.net [109.159.251.78] 8 21 ms 19 ms 18 ms core1-te0-2-3-0.ealing.ukcore.bt.net [109.159.251.17] 9 18 ms 16 ms 17 ms peer1-xe2-0-0.telehouse.ukcore.bt.net [109.159.254.100] 10 19 ms 19 ms 18 ms ns.de.prserv.net [195.66.226.27] 11 92 ms 24 ms 23 ms 32.119.116.22 12 25 ms 25 ms 25 ms 32.112.228.10 13 24 ms 23 ms 24 ms mdf002c7613r0004-tge-12-1.ams1.attens.net [32.42.0.174] 14 24 ms 23 ms 23 ms vl50.amsixmsfc-2.sonyonline.net [195.33.129.77] 15 24 ms 24 ms 24 ms 195.33.139.96

TSR-JoshuaM

11-07-2011, 09:01 PM

The hops path will be different for each user. We're tracking it but both reports above look clean, not indicative of an issue, and we're still investigating it further.

Mestron

11-07-2011, 09:03 PM

Additionally - someone else in guild with serious lag issues has a routing (last 8 hops) almost identical to arynai's.

TSR-JoshuaM

11-07-2011, 09:20 PM

<cite>Mestron@Splitpaw wrote:</cite><blockquote>Additionally - someone else in guild with serious lag issues has a routing (last 8 hops) almost identical to arynai's. </blockquote>Could you have that person also submit his? This would all be best served in support tickets as well just so it can remain in progress even after I've left for the day, etc.

Errrorr

11-08-2011, 10:45 AM

<cite>TSR-JoshuaM wrote:</cite><blockquote><cite>Mestron@Splitpaw wrote:</cite><blockquote>Additionally - someone else in guild with serious lag issues has a routing (last 8 hops) almost identical to arynai's. </blockquote>Could you have that person also submit his? This would all be best served in support tickets as well just so it can remain in progress even after I've left for the day, etc.</blockquote>I was one of the ones getting lag last night.Tracing route to amseq2-03-01.everquest2.com [195.33.139.96]over a maximum of 30 hops: 1 2 ms 1 ms 2 ms 192.168.1.1 2 31 ms 30 ms 30 ms 2.97.48.1 3 32 ms 31 ms 30 ms 78.151.225.105 4 33 ms 32 ms 32 ms 78.151.225.144 5 40 ms 39 ms 71 ms 62.24.240.6 6 40 ms 39 ms 38 ms 78.144.0.206 7 38 ms 37 ms 52 ms 77.67.65.73 8 39 ms 39 ms 39 ms 89.149.180.86 9 39 ms 39 ms 38 ms 4.68.110.113 10 41 ms 48 ms 38 ms 4.69.139.120 11 40 ms 39 ms 44 ms 4.69.153.141 12 44 ms 44 ms 44 ms 4.69.143.69 13 45 ms 44 ms 44 ms 4.69.153.206 14 50 ms 50 ms 50 ms 4.69.139.163 15 47 ms 50 ms 48 ms 213.244.164.58 16 56 ms 49 ms 47 ms 195.33.139.96Trace complete.

TSR-JoshuaM

11-08-2011, 03:59 PM

Make sure to get those support tickets open <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /> Here's our full network test, submit all of the results on the ticket you open.Standard text, copy and pasting <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />I need you to bring up a run dialog box. You can do this by pressing and holding the Windows key on your keyboard and tapping the R key.In the box that pops up I need you to type cmd and press Enter (If you're using Windows Vista/7 press ctrl-shift-enter).This is going to bring up an old “DOS box” don’t worry it’s just text.You’ll need to type in the following commands one at a time. Remember to put spaces between all the words, unless there’s a special character like / or . in front of the word. Then you’ll want to keep that symbol and the word together.If you’re having a lot of trouble you can also just copy and paste the text out of this email and into the DOS box.These commands can take a while to run so please wait for the blinking cursor to appear since you won’t see any output to your screen. For the pathping commands you might even want to go grab some coffee, or a sandwich between lines.So, all set? Here’s the commands: ipconfig /all > c:eq2info.txt tracert "your server".everquest2.com >> c:eq2info.txt (for example: unrest.everquest2.com, antoniabayle.everquest2.com or freeport.everquest2.com) pathping "your server".everquest2.com >> c:eq2info.txt (for example: unrest.everquest2.com, antoniabayle.everquest2.com or freeport.everquest2.com)If you’re curious what you’re saving for us, try the commands again but without the >’s or the stuff after them. Go ahead, I’ll wait… Pretty confusing huh? Don’t worry I speak gibberish fluently and can translate it for you.Ok now that you’re done with that, you’ll have a file on your hard drive called “eq2info.txt”. If you go into your hard drive you’ll find it right in the main folder. To get there, just do that Windows key and R trick from earlier, and type C: and press enter. The file will be in there. Just send that file into me, I’ll translate it and figure out what happened to your connection, then I’ll let you know. No worries it’ll be pretty painless, but we might need you to contact another company if it’s not something on your computer that’s doing this.

Arynai

11-08-2011, 04:25 PM

Has lag:Tracing route to amseq2-03-01.everquest2.com [195.33.139.96]over a maximum of 30 hops: 1 61 ms 14 ms 16 ms ppp85-141-240-1.pppoe.mtu-net.ru [85.141.240.1] 2 * * * Request timed out. 3 15 ms 13 ms 14 ms a197-crs-1-be1-53.msk.stream-internet.net [212.188.1.113] 4 50 ms 55 ms 53 ms m9-crs-1-be4.msk.stream-internet.net [195.34.59.49] 5 113 ms 50 ms 53 ms bor-crs-1-be1.spb.stream-internet.net [195.34.53.126] 6 54 ms 53 ms 55 ms anc-cr01-be3.ff.stream-internet.net [195.34.53.102] 7 80 ms 59 ms 59 ms dcix1nap.de.ip.att.net [80.81.192.199] 8 67 ms 69 ms 69 ms 32.119.116.150 9 68 ms 68 ms 69 ms 32.112.228.10 10 66 ms 70 ms 67 ms mdf002c7613r0004-tge-12-1.ams1.attens.net [32.42.0.174] 11 70 ms 69 ms 70 ms vl50.amsixmsfc-2.sonyonline.net [195.33.129.77] 12 70 ms 69 ms 69 ms 195.33.139.96Has lag:Tracing route to amseq2-03-01.everquest2.com [195.33.139.96]over a maximum of 30 hops: 1 14 ms 13 ms 14 ms gw3-no41.tbcn.telia.com [81.232.58.1] 2 17 ms 17 ms 17 ms kbn-b4.telia.net [80.91.253.130] 3 17 ms 16 ms 17 ms kbn-bb2-link.telia.net [80.91.245.156] 4 36 ms 26 ms 26 ms s-bb2-link.telia.net [80.91.246.108] 5 25 ms 25 ms 25 ms s-b1-link.telia.net [80.91.254.113] 6 25 ms 26 ms 25 ms level3-117311-s-b3.telia.net [213.248.78.110] 7 55 ms 40 ms * ae-2-7.bar1.Copenhagen2.Level3.net [4.69.140.202] 8 * * * Request timed out. 9 42 ms 41 ms 42 ms ae-7-7.ebr1.Dusseldorf1.Level3.net [4.69.142.170] 10 41 ms 42 ms 41 ms ae-23-23.ebr2.Dusseldorf1.Level3.net [4.69.143.190] 11 45 ms 44 ms 44 ms ae-45-45.ebr1.Amsterdam1.Level3.net [4.69.143.197] 12 45 ms 44 ms 45 ms ae-59-114.csw1.Amsterdam1.Level3.net [4.69.153.198] 13 88 ms 45 ms 45 ms ae-12-51.car2.Amsterdam1.Level3.net [4.69.139.131] 14 49 ms 49 ms 49 ms vl177.amsixsw-2.sonyonline.net [213.244.164.58] 15 49 ms 49 ms 49 ms 195.33.139.96I'll ask for PathPings and for people to open support tickets, but it seems to be like 50-70 % of the server. It would also seem weird that connection lag would manifest for the same raid worse in some zones than others.

TSR-JoshuaM

11-08-2011, 04:37 PM

We just need to find the common denominator as to why some are experiencing it and others not at all.For instance, all ping/latency shown above are well within acceptable parameters.

Vitriol

11-08-2011, 05:45 PM

<cite>TSR-JoshuaM wrote:</cite><blockquote>We just need to find the common denominator as to why some are experiencing it and others not at all.For instance, all ping/latency shown above are well within acceptable parameters.</blockquote>I don't know how to do the fancy ping things the rest have done, but within my guild on Splitpaw we've had users in UK, France, Germany, Sweden, Denmark and more saying they were getting lag, and perhaps 1 or 2 within UK who were not. Clearly everyone is on different ISPs and in different areas.At times this evening I was getting lag meaning the mob we were fighting was dead and it was still on 7% opn my screen. Buffing a tank I counted 32 seconds of lag.

TSR-JoshuaM

11-08-2011, 05:48 PM

<cite>Vitriol@Splitpaw wrote:</cite><blockquote><cite>TSR-JoshuaM wrote:</cite><blockquote>We just need to find the common denominator as to why some are experiencing it and others not at all.For instance, all ping/latency shown above are well within acceptable parameters.</blockquote>I don't know how to do the fancy ping things the rest have done, but within my guild on Splitpaw we've had users in UK, France, Germany, Sweden, Denmark and more saying they were getting lag, and perhaps 1 or 2 within UK who were not. Clearly everyone is on different ISPs and in different areas.At times this evening I was getting lag meaning the mob we were fighting was dead and it was still on 7% opn my screen. Buffing a tank I counted 32 seconds of lag.</blockquote>All paths lead the same place but that same place has multiple entry points. Might be as simple as identifying the problematic entry points but thats where all the info in the tickets will come in.

Vitriol

11-08-2011, 05:56 PM

Joshua I'm going to send you the results of me doing that CMD you suggested, wonder if it'll have any useful information for you

Pateras

11-08-2011, 06:46 PM

I think the requested evaluation road wont provide the required results to fix this problemIt seems so far that for those affected:a) The ping is within normal or better parameters (ie 70-200ms) both ingame and outsideb) The fps is also ofc varying but within each client's normal parameters (within our guild ive heard fps from 25-70) in raid situations.c) The isp or geo location dont seem to be any kind of problem either cause we had same isp having lag/no lag pairsand also same house people having lag issues on one but not on the other !!!!!d) we've had issues in game with people lagging on over 2-3min ...e) none of the above examples had any sort of packet loss both ingame and out of i,So it seems some kind of weird coding issue that affects some of the playerbase(gfx/cpu/#cores etc)And since its day 5 of the current problem maybe if we could rollback any updates/fixes/whatever changes would be more helpfull identifying the cause.Many people already had stopped playing the game for the last week or so and logging in daily for the "Lag Report"...An official responses is needed and the demand will only be increased by the days passing by, or worse.regards,Andreas

Arynai

11-08-2011, 06:59 PM

As far as I can see, there is no common denominator for the routes (3-4 last hops) that only the lagged people would see and that people not experiencing lag would not.To describe the lag further, I can typically see several slow casting spells being cast within 0.1s, and then getting no feedback for several seconds. The response time also varies a lot even during the same fight, from minimal to up to 6-10s, with the average being perhaps around 2 seconds.In logs, this appears as some seconds only having ~20 entry lines mid-fight in a full raid, and others having over 400. (Looking back to fights without lag, the exact same encounter would have 200-400 entry lines for each second for the same raid force.)I'll also reiterate that after the server reboot/crash on Sunday evening (21.38-00.01 London time), I had no lag that night for the next 3 hours.

TSR-JoshuaM

11-08-2011, 07:20 PM

We'll leave the investigation to the server side game teams. I'll go ahead and lock this up. I can't do anything with this information directly so please keep it in support tickets.