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View Full Version : Need help with random crashes


Jaszmine
10-19-2011, 09:26 PM
<p>I'll try to be as specific as I can, but my computer knowledge is pretty limited so if I left something out please let me know.  I have been looking for a solution everywhere I can think of but I'm still having major issues.   I'm tired of getting so frustrated by the crashes and blue screens.. it's almost unplayable.</p><p>Here are a couple of errors I'm getting:  This first one is most common and doesn't cause a blue screen but makes eq2 crash to desktop.  </p><p>----Faulting application EverQuest2.exe, version 1.0.0.1, time stamp 0x4e94cc4a, faulting module ntdll.dll, version 6.0.6002.18327, time stamp 0x4cb7341c, exception code 0xc0000005, fault offset 0x0001e582, process id 0x408, application start time 0x01cc8a062132f3f0</p><p>---Causes BSOD   ----page fault in non paged area</p><p>----and then this today.. this is a new one for me  ---- G:liveeq2frameworkresmanResource.hpp(309): m_iRefCount!=0/ Tag: 5796217040189920528/ Type: 00000000 / Name: [unknown]</p><p>00a1eac3</p><p>Now, just a couple weeks ago I reverted my hard drive back to factory settings, to try and fix this so I have very few things on my computer other than what it came with.  I shut norton down when I play because I was told that could be the problem.  I have all my windows updates reinstalled.</p><p>System Information</p><p>------------------</p><p>Time of this report: 10/19/2011, 20:19:25</p><p>       Machine name: </p><p>   Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.110617-0336)</p><p>           Language: English (Regional Setting: English)</p><p>System Manufacturer: HP-Pavilion</p><p>       System Model: KT829AV-ABA d4999t-2</p><p>               BIOS: BIOS Date: 12/17/08 16:25:45 Ver: 5.21</p><p>          Processor: Intel(R) Core(TM)2 Quad  CPU   Q9550  @ 2.83GHz (4 CPUs), ~2.8GHz</p><p>             Memory: 4094MB RAM</p><p>          Page File: 1838MB used, 6527MB available</p><p>        Windows Dir: C:Windows</p><p>    DirectX Version: DirectX 11</p><p>DX Setup Parameters: Not found</p><p>     DxDiag Version: 7.00.6002.18107 32bit Unicode</p><p>------------</p><p>DxDiag Notes</p><p>------------</p><p>      Display Tab 1: No problems found.</p><p>        Sound Tab 1: No problems found.</p><p>        Sound Tab 2: No problems found.</p><p>        Sound Tab 3: No problems found.</p><p>          Input Tab: No problems found.</p><p>--------------------</p><p>DirectX Debug Levels</p><p>--------------------</p><p>Direct3D:    0/4 (retail)</p><p>DirectDraw:  0/4 (retail)</p><p>DirectInput: 0/5 (retail)</p><p>DirectMusic: 0/5 (retail)</p><p>DirectPlay:  0/9 (retail)</p><p>DirectSound: 0/5 (retail)</p><p>DirectShow:  0/6 (retail)</p><p>---------------</p><p>Display Devices</p><p>---------------</p><p>        Card name: NVIDIA GeForce GTS 450</p><p>     Manufacturer: NVIDIA</p><p>        Chip type: GeForce GTS 450</p><p>         DAC type: Integrated RAMDAC</p><p>       Device Key: EnumPCIVEN_10DE&DEV_0DC4&SUBSYS_14503842&REV_A1</p><p>   Display Memory: 2785 MB</p><p> Dedicated Memory: 993 MB</p><p>    Shared Memory: 1791 MB</p><p>     Current Mode: 1680 x 1050 (32 bit) (60Hz)</p><p>          Monitor: HP w2007 Wide LCD Monitor</p><p>      Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,n vwgf2um,nvwgf2um</p><p>   Driver Version: 8.17.0012.8026 (English)</p><p>      DDI Version: 11</p><p>   BGRA Supported: Yes</p><p>Driver Attributes: Final Retail</p><p> Driver Date/Size: 8/3/2011 07:50:00, 15064168 bytes</p><p>      WHQL Logo'd: n/a</p><p>  WHQL Date Stamp: n/a</p><p>Device Identifier: {D7B71E3E-4E84-11CF-A844-5C341FC2C535}</p><p>        Vendor ID: 0x10DE</p><p>        Device ID: 0x0DC4</p><p>        SubSys ID: 0x14503842</p><p>      Revision ID: 0x00A1</p><p>      Revision ID: 0x00A1</p><p>      Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C </p><p>Sound Devices</p><p>-------------</p><p>            Description: Speakers (Plantronics Wireless Audio)</p><p> Default Sound Playback: Yes</p><p> Default Voice Playback: Yes</p><p>            Hardware ID: USBVID_047F&PID_D955&REV_0100&MI_00</p><p>        Manufacturer ID: 65535</p><p>             Product ID: 65535</p><p>                   Type: WDM</p><p>            Driver Name: USBAUDIO.sys</p><p>         Driver Version: 6.00.6002.18005 (English)</p><p>      Driver Attributes: Final Retail</p><p>            WHQL Logo'd: n/a</p><p>          Date and Size: 4/10/2009 22:39:36, 98944 bytes</p><p>            Other Files: </p><p>        Driver Provider: Microsoft</p><p>         HW Accel Level: Basic</p><p>              Cap Flags: 0xF1F</p><p>    Min/Max Sample Rate: 100, 200000</p><p>Static/Strm HW Mix Bufs: 1, 0</p><p> Static/Strm HW 3D Bufs: 0, 0</p><p>              HW Memory: 0</p><p>       Voice Management: No</p><p> EAX(tm) 2.0 Listen/Src: No, No</p><p>   I3DL2(tm) Listen/Src: No, No</p><p>Sensaura(tm) ZoomFX(tm): No</p><p>            Description: Speakers (Creative SB X-Fi)</p><p> Default Sound Playback: No</p><p> Default Voice Playback: No</p><p>            Hardware ID: PCIVEN_1102&DEV_0005&SUBSYS_60031102&REV_00</p><p>        Manufacturer ID: 1</p><p>             Product ID: 100</p><p>                   Type: WDM</p><p>            Driver Name: ctaud2k.sys</p><p>         Driver Version: 6.00.0001.1374 (English)</p><p>      Driver Attributes: Final Retail</p><p>            WHQL Logo'd: n/a</p><p>          Date and Size: 6/3/2009 14:28:56, 685592 bytes</p><p>            Other Files: </p><p>        Driver Provider: Creative</p><p>         HW Accel Level: Basic</p><p>              Cap Flags: 0xF1F</p><p>    Min/Max Sample Rate: 100, 200000</p><p>Static/Strm HW Mix Bufs: 1, 0</p><p> Static/Strm HW 3D Bufs: 0, 0</p><p>              HW Memory: 0</p><p>       Voice Management: No</p><p> EAX(tm) 2.0 Listen/Src: No, No</p><p>   I3DL2(tm) Listen/Src: No, No</p><p>Sensaura(tm) ZoomFX(tm): No</p><p>            Description: SPDIF Out (Creative SB X-Fi)</p><p> Default Sound Playback: No</p><p> Default Voice Playback: No</p><p>            Hardware ID: PCIVEN_1102&DEV_0005&SUBSYS_60031102&REV_00</p><p>        Manufacturer ID: 1</p><p>             Product ID: 100</p><p>                   Type: WDM</p><p>            Driver Name: ctaud2k.sys</p><p>         Driver Version: 6.00.0001.1374 (English)</p><p>      Driver Attributes: Final Retail</p><p>            WHQL Logo'd: n/a</p><p>          Date and Size: 6/3/2009 14:28:56, 685592 bytes</p><p>            Other Files: </p><p>        Driver Provider: Creative</p><p>         HW Accel Level: Basic</p><p>              Cap Flags: 0xF1F</p><p>    Min/Max Sample Rate: 100, 200000</p><p>Static/Strm HW Mix Bufs: 1, 0</p><p> Static/Strm HW 3D Bufs: 0, 0</p><p>              HW Memory: 0</p><p>       Voice Management: No</p><p> EAX(tm) 2.0 Listen/Src: No, No</p><p>   I3DL2(tm) Listen/Src: No, No</p><p>Sensaura(tm) ZoomFX(tm): No</p><p>---------------------</p><p>Sound Capture Devices</p><p>---------------------</p><p>            Description: "What U Hear" (Creative SB X-Fi)</p><p>  Default Sound Capture: Yes</p><p>  Default Voice Capture: Yes</p><p>            Driver Name: ctaud2k.sys</p><p>         Driver Version: 6.00.0001.1374 (English)</p><p>      Driver Attributes: Final Retail</p><p>          Date and Size: 6/3/2009 14:28:56, 685592 bytes</p><p>              Cap Flags: 0x1</p><p>           Format Flags: 0xFFFFF</p><p>            Description: Microphone (Plantronics Wireless Audio)</p><p>  Default Sound Capture: No</p><p>  Default Voice Capture: No</p><p>            Driver Name: USBAUDIO.sys</p><p>         Driver Version: 6.00.6002.18005 (English)</p><p>      Driver Attributes: Final Retail</p><p>          Date and Size: 4/10/2009 22:39:36, 98944 bytes</p><p>              Cap Flags: 0x1</p><p>           Format Flags: 0xFFFFF</p><p>            Description: Digital-In (Creative SB X-Fi)</p><p>  Default Sound Capture: No</p><p>  Default Voice Capture: No</p><p>            Driver Name: ctaud2k.sys</p><p>         Driver Version: 6.00.0001.1374 (English)</p><p>      Driver Attributes: Final Retail</p><p>          Date and Size: 6/3/2009 14:28:56, 685592 bytes</p><p>              Cap Flags: 0x1</p><p>           Format Flags: 0xFFFFF</p><p>-------------------</p><p>DirectInput Devices</p><p>-------------------</p><p>      Device Name: Mouse</p><p>         Attached: 1</p><p>    Controller ID: n/a</p><p>Vendor/Product ID: n/a</p><p>        FF Driver: n/a</p><p>      Device Name: Keyboard</p><p>         Attached: 1</p><p>    Controller ID: n/a</p><p>Vendor/Product ID: n/a</p><p>        FF Driver: n/a</p><p>      Device Name: Audio Controls</p><p>         Attached: 1</p><p>    Controller ID: 0x0</p><p>Vendor/Product ID: 0x047F, 0xD955</p><p>        FF Driver: n/a</p><p>Poll w/ Interrupt: No</p><p>-----------</p><p>USB Devices</p><p>-----------</p><p>+ USB Root Hub</p><p>| Vendor/Product ID: 0x8086, 0x2936</p><p>| Matching Device ID: usbroot_hub</p><p>| Service: usbhub</p><p>----------------</p><p>Gameport Devices</p><p>----------------</p><p>------------</p><p>PS/2 Devices</p><p>------------</p><p>+ Enhanced Multimedia PS/2 Keyboard</p><p>| Matching Device ID: acpipnp0303</p><p>| Upper Filters: PS2</p><p>| Service: i8042prt</p><p>| </p><p>+ Terminal Server Keyboard Driver</p><p>| Matching Device ID: rootrdp_kbd</p><p>| Upper Filters: kbdclass</p><p>| Service: TermDD</p><p>| </p><p>+ Microsoft PS/2 Mouse</p><p>| Matching Device ID: *pnp0f03</p><p>| Service: i8042prt</p><p>| </p><p>+ Terminal Server Mouse Driver</p><p>| Matching Device ID: rootrdp_mou</p><p>| Upper Filters: mouclass</p><p>| Service: TermDD</p><p>------------------------</p><p>Disk & DVD/CD-ROM Drives</p><p>------------------------</p><p>      Drive: C:</p><p> Free Space: 536.8 GB</p><p>Total Space: 704.0 GB</p><p>File System: NTFS</p><p>      Model: ST3750640AS</p><p>      Drive: D:</p><p> Free Space: 1.1 GB</p><p>Total Space: 11.4 GB</p><p>File System: NTFS</p><p>      Model: ST3750640AS</p><p>      Drive: E:</p><p>      Model: TSSTcorp CDDVDW TS-H653N</p><p>     Driver: c:windowssystem32driverscdrom.sys, 6.00.6002.18005 (English), , 0 bytes</p><p>--------------</p><p>System Devices</p><p>--------------</p><p>     Name: Intel(R) G33/G31/P35 Express Chipset PCI Express Root Port - 29C1</p><p>Device ID: PCIVEN_8086&DEV_29C1&SUBSYS_00008086&REV_023&11583659&0&08</p><p>   Driver: n/a</p><p>     Name: Intel(R) G33/G31/P35 Express Chipset Processor to I/O Controller - 29C0</p><p>Device ID: PCIVEN_8086&DEV_29C0&SUBSYS_2A69103C&REV_023&11583659&0&00</p><p>   Driver: n/a</p><p>     Name: Intel(R) 82566DC-2 Gigabit Network Connection</p><p>Device ID: PCIVEN_8086&DEV_294C&SUBSYS_2A69103C&REV_023&11583659&0&C8</p><p>   Driver: n/a</p><p>     Name: Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C</p><p>Device ID: PCIVEN_8086&DEV_293C&SUBSYS_2A69103C&REV_023&11583659&0&D7</p><p>   Driver: n/a</p><p>     Name: Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A</p><p>Device ID: PCIVEN_8086&DEV_293A&SUBSYS_2A69103C&REV_023&11583659&0&EF</p><p>   Driver: n/a</p><p>     Name: Intel(R) ICH9 Family USB Universal Host Controller - 2939</p><p>Device ID: PCIVEN_8086&DEV_2939&SUBSYS_2A69103C&REV_023&11583659&0&EB</p><p>   Driver: n/a</p><p>     Name: Intel(R) ICH9 Family USB Universal Host Controller - 2938</p><p>Device ID: PCIVEN_8086&DEV_2938&SUBSYS_2A69103C&REV_023&11583659&0&D1</p><p>   Driver: n/a</p><p>     Name: Intel(R) ICH9 Family USB Universal Host Controller - 2937</p><p>Device ID: PCIVEN_8086&DEV_2937&SUBSYS_2A69103C&REV_023&11583659&0&D0</p><p>   Driver: n/a</p><p>     Name: Intel(R) ICH9 Family USB Universal Host Controller - 2936</p><p>Device ID: PCIVEN_8086&DEV_2936&SUBSYS_2A69103C&REV_023&11583659&0&EA</p><p>   Driver: n/a</p><p>     Name: Intel(R) ICH9 Family USB Universal Host Controller - 2935</p><p>Device ID: PCIVEN_8086&DEV_2935&SUBSYS_2A69103C&REV_023&11583659&0&E9</p><p>   Driver: n/a</p><p>     Name: Intel(R) ICH9 Family USB Universal Host Controller - 2934</p><p>Device ID: PCIVEN_8086&DEV_2934&SUBSYS_2A69103C&REV_023&11583659&0&E8</p><p>   Driver: n/a</p><p>     Name: Intel(R) ICH9 Family SMBus Controller - 2930</p><p>Device ID: PCIVEN_8086&DEV_2930&SUBSYS_2A69103C&REV_023&11583659&0&FB</p><p>   Driver: n/a</p><p>     Name: Intel(R) ICH9R LPC Interface Controller - 2916</p><p>Device ID: PCIVEN_8086&DEV_2916&SUBSYS_2A69103C&REV_023&11583659&0&F8</p><p>   Driver: n/a</p><p>     Name: Intel(R) ICH8R/ICH9R/ICH10R/DO SATA RAID Controller</p><p>Device ID: PCIVEN_8086&DEV_2822&SUBSYS_2A69103C&REV_023&11583659&0&FA</p><p>   Driver: n/a</p><p>     Name: Intel(R) 82801 PCI Bridge - 244E</p><p>Device ID: PCIVEN_8086&DEV_244E&SUBSYS_2A69103C&REV_923&11583659&0&F0</p><p>   Driver: n/a</p><p>     Name: AGERE OHCI Compliant IEEE 1394 Host Controller</p><p>Device ID: PCIVEN_11C1&DEV_5811&SUBSYS_00000000&REV_704&333B7347&0&28F0</p><p>   Driver: n/a</p><p>     Name: Creative SB X-Fi</p><p>Device ID: PCIVEN_1102&DEV_0005&SUBSYS_60031102&REV_004&333B7347&0&18F0</p><p>   Driver: n/a</p><p>     Name: NVIDIA GeForce GTS 450</p><p>Device ID: PCIVEN_10DE&DEV_0DC4&SUBSYS_14503842&REV_A14&13D7CD30&0&0008</p><p>   Driver: n/a</p><p>     Name: High Definition Audio Controller</p><p>Device ID: PCIVEN_10DE&DEV_0BE9&SUBSYS_14503842&REV_A14&13D7CD30&0&0108</p><p>   Driver: n/a</p><div></div>

Brigh
10-20-2011, 12:15 AM
Open the side of your computer case, place a fan blowing on the parts while playing for a few hours/days and see if it happens.

TSR-JoshuaM
10-20-2011, 11:02 AM
<p>BSOD's are typically indicative of a hardware or driver failure.  Looks like your drivers are up to date but just to rule out file corruption I do recommend reinstalling video/sound drivers and run through Windows Update.</p><p>Page faults are usually memory related, your RAM may need to be re-seated or may be damaged.  I would start with memory tests right away, Windows comes with that function built in.</p>