Game keeps crashing

[Renea_Moonstalker]

<p>Hi all,</p><p>All night yesterday I kept getting dropped to windows.  I got the following from my log:</p><p>10-18-11 20:31:28.502  912 Error   Connection::Read Disconnected: this=0x310-18-11 20:31:28.564  912 Warning Service::CleanupDeadConnections Cleaning up dead connection: (*i)=0x310-18-11 20:31:28.564  912 Warning Service::ShutdownSDK Service Initiated Shutdown: this=0x2d218b010-18-11 21:01:31.005  2452 Error   Connection::Read Disconnected: this=0x310-18-11 21:01:31.060  2452 Warning Service::CleanupDeadConnections Cleaning up dead connection: (*i)=0x310-18-11 21:01:31.075  2452 Warning Service::ShutdownSDK Service Initiated Shutdown: this=0x2b118b010-18-11 21:15:21.501  3500 Error   Connection::Read Disconnected: this=0x310-18-11 21:15:21.539  3500 Warning Service::CleanupDeadConnections Cleaning up dead connection: (*i)=0x310-18-11 21:15:21.540  3500 Warning Service::ShutdownSDK Service Initiated Shutdown: this=0x2c118b0</p><p>Any help would be appreciated.</p><p>Thanks,</p>

[Brigh]

You will be asked by TSR to include your dxdiag first three sections. Using internet searching that looks like a network issue / DB issue. You should include more information: Are you playing the game with nothing else running in the background and it just disappears and closes to the desktop? Try disabling the in-game voice chat (internet search is your friend: found a reference right here in the EQ II forums on CleanupDeadConnections).

[Renea_Moonstalker]

<p>I turned the voice chat off and that fixed it. Very strange but thank you for the small tip. <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

[TSR-JoshuaM]

<p><cite>Kajeera@Crushbone wrote:</cite></p><blockquote><p>I turned the voice chat off and that fixed it. Very strange but thank you for the small tip. <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /></p></blockquote><p>What is the brand/model of your router?  I've seen similar issues in the past.</p>

[Renea_Moonstalker]

<p>Hi there,</p><p>I will look when I get home from work tonight. It's been so long, I can't even remember.</p><p>Thank you!</p>

[TSR-JoshuaM]

<p><cite>Kajeera@Crushbone wrote:</cite></p><blockquote><p>Hi there,</p><p>I will look when I get home from work tonight. It's been so long, I can't even remember.</p><p>Thank you!</p></blockquote><p>No problem, let me know at your convenience <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

[Renea_Moonstalker]

<p>Okay wow, my brain forgot about this post, lol. I have a Netgear router. Not sure what model - I looked for one but couldn't find it. It's about 3 years old though.</p><p>I'd love to be able to join VC in the game, so any input would be awesome.</p>

[Loxus]

<p>Go to the Netgear website and check for firmware and codex updates for your router.  9 times out of 10 one of these are the problem.</p>

[TSR-JoshuaM]

<p><cite>Kajeera@Crushbone wrote:</cite></p><blockquote><p>Okay wow, my brain forgot about this post, lol. I have a Netgear router. Not sure what model - I looked for one but couldn't find it. It's about 3 years old though.</p><p>I'd love to be able to join VC in the game, so any input would be awesome.</p></blockquote><p>It would be listed on the sticker on the bottom of the router.  If its the CDG24G, we do not have a solution for using these routers at this time.  </p>

[Renea_Moonstalker]

<p>@Loxosceles: Thank you - I will check that out.</p><p>@ TSR-JoshuaM: When we played about 1.5 years ago, I didn't have a VC issue. Hopefully Loxos suggestion will help? <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p><p>I will post updates after tonight.</p><p>Thanks guys!</p>

[TSR-JoshuaM]

<p>I haven't looked in to any recently released firmware for that particular model, CDG24G.  Is that the model you are using?</p>

[Renea_Moonstalker]

<p>When I get home, I'll find out. <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /> I have the model written down though so I won't forget this time, lol.</p>

[TSR-JoshuaM]

<p>Not a problem at all <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />   </p>

[Renea_Moonstalker]

<p>It is WGR614 v7.</p>

[TSR-JoshuaM]

<p><cite>Kajeera@Crushbone wrote:</cite></p><blockquote><p>It is WGR614 v7.</p></blockquote><p>Any firmware update available for it on the manufacturer's website?</p>

[Renea_Moonstalker]

<p>Yeah, looks like it. Will check it out when I get home. Thinking I just download it onto my own computer?</p>

[TSR-JoshuaM]

<p><cite>Kajeera@Crushbone wrote:</cite></p><blockquote><p>Yeah, looks like it. Will check it out when I get home. Thinking I just download it onto my own computer?</p></blockquote><p>Yep.  They should have instructions on how to perform the update in the same spot on the website.</p>