EQ 2 not responding [Archive] - EQ2 Forum Archive @ EQ2Wire

sarabearrah

10-09-2011, 12:56 PM

I get as far as loading environmental map then it goes to a black screen with the top saying:EverQuest II (Oct 6 2011) 16:39:07 USER OPTIMIZED: SOE BUILD=8108L (NOT RESPONDING)I have zero computer knowledge so im stuckI have the full game downloded (took 2 days) and it was working ok up to a few days ago.Thank youSystem Information------------------Time of this report: 10/9/2011, 11:38:22 Machine name: Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.110617-0336) Language: English (Regional Setting: English)System Manufacturer: HP-Pavilion System Model: FK790AA-ABA m9400f BIOS: Phoenix - AwardBIOS v6.00PG Processor: AMD Phenom(tm) 9750 Quad-Core Processor (4 CPUs), ~2.4GHz Memory: 8190MB RAM Page File: 2759MB used, 13822MB available Windows Dir: C:Windows DirectX Version: DirectX 11DX Setup Parameters: Not found DxDiag Version: 7.00.6002.18107 32bit Unicode------------DxDiag Notes------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Input Tab: No problems found.---------------Display Devices--------------- Card name: NVIDIA GeForce 9800 GT Manufacturer: NVIDIA Chip type: GeForce 9800 GT DAC type: Integrated RAMDAC Device Key: EnumPCIVEN_10DE&DEV_0614&SUBSYS_0E7919F1&REV_A2 Display Memory: 4069 MB Dedicated Memory: 997 MB Shared Memory: 3071 MB Current Mode: 1920 x 1200 (32 bit) (60Hz) Monitor: HP w2408 Wide LCD Monitor Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,n vwgf2um,nvwgf2um Driver Version: 8.17.0012.6724 (English) DDI Version: 10 BGRA Supported: YesDriver Attributes: Final Retail Driver Date/Size: 2/23/2011 08:28:00, 12862568 bytes WHQL Logo'd: n/a WHQL Date Stamp: n/aDevice Identifier: {D7B71E3E-4554-11CF-0560-752E1CC2C535} Vendor ID: 0x10DE Device ID: 0x0614 SubSys ID: 0x0E7919F1 Revision ID: 0x00A2 Revision ID: 0x00A2 Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled -------------Sound Devices------------- Description: Speakers (Realtek High Definition Audio) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: HDAUDIOFUNC_01&VEN_10EC&DEV_0888&SUBSYS_103C2A6C&REV_1001 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.5789 (English) Driver Attributes: Final Retail WHQL Logo'd: n/a Date and Size: 2/11/2009 12:39:24, 1708192 bytes Other Files: Driver Provider: Realtek Semiconductor Corp. HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No Description: Realtek Digital Output (Realtek High Definition Audio) Default Sound Playback: No Default Voice Playback: No Hardware ID: HDAUDIOFUNC_01&VEN_10EC&DEV_0888&SUBSYS_103C2A6C&REV_1001 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.5789 (English) Driver Attributes: Final Retail WHQL Logo'd: n/a Date and Size: 2/11/2009 12:39:24, 1708192 bytes Other Files: Driver Provider: Realtek Semiconductor Corp. HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No

TSR-JoshuaM

10-10-2011, 12:28 PM

Let's start off with the basic steps.Please download and run the file linked in the article below. This is a self-extracting executable file that will prompt you to select a folder for extraction. Create a folder on your desktop and direct it to that folder. Once complete, open that folder and run the DXSETUP file to start the actual update itself.<a href="http://www.microsoft.com/download/en/details.aspx?id=8109" target="_blank">[DX9] June 2010</a>

sarabearrah

10-11-2011, 08:24 PM

I did as instructed and it still has the same issue.Oddly I did get in last nite and logged off in my house, logged in several times just fine. NOW im logged off out ata mission point and cant get in.I have sent the computer info to the person that responded to my in game ticket.I also play SWG and Eve online without any issues.thank you for the help

TSR-JoshuaM

10-12-2011, 11:10 AM

Whats your incident number?

sarabearrah

10-12-2011, 12:51 PM

<h1> 111005-000587</h1>I have since removed EQ2 and am re installing the fulll version.On the streaming version I was able to log into the game and move around....

TSR-JoshuaM

10-12-2011, 12:59 PM

Sounds good. We'll pick it back up once you have done that if any issues persist.

sarabearrah

10-12-2011, 01:07 PM

It will be a day or two my dsl is really slow to download the information.Also, initially, I had a subscription to EQ2 extended which I made the mistake and customer service changed the subscription to EQ2 full. Ever since the change was made the problem started.thank you

TSR-JoshuaM

10-14-2011, 03:42 PM

Any update with your issue? <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />

sarabearrah

10-15-2011, 10:31 AM

Sorry I don't get on every day, but things seem to be okeedokee.I reloaded the game and updated my drivers.thank you for all the help.

TSR-JoshuaM

10-16-2011, 06:12 PM

That's great news. Let me know if anything else comes up <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />