Cannot get to "Play" [Archive] - EQ2 Forum Archive @ EQ2Wire

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Elizardbeth

10-08-2011, 10:31 AM

I just got a new computer and installed the latest version of EQII that I had on cd (Echoes of Faydwer). (I had already purchased and was happily playing in Velious when my old 'puter died.) Once the program was loaded, I hit my shotcut to download the rest of the update files I was missing. I got to the launcher, was able to log in with no problem, and got to the patcher, which did the usual file scan and seemed to download the updates I needed. However, once I got to "update complete" the "play" button never appeared. Hitting "download" again doesn't help. I've closed the game, turned off the computer, and tried repeatedly to log on again with the same results. The "play" button never appears and if I try to "Click here for character list" it says "no characters found". I have more than one account and tried with each of them with the same results.I do recall, however, getting a brief notice somewhere when I first tried to log on that said something along the lines of "your my computer stats aren't up to the miniumum requirements needed to run the game" -- or some such. (As you can probably guess, I'm not a computer whiz.)My basic computer info, according to the manufacturer's PC description (sorry, haven't figured out how to generate a DXDIAG on Windows 7 yet. <img src="/eq2/images/smilies/136dd33cba83140c7ce38db096d05aed.gif" border="0" />) , is:Computer: Alienware AURORA_R3Processor CPU_Name: Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz CPU_Manufacturer: GenuineIntel CPU_Caption: Intel64 Family 6 Model 42 Stepping 7 CPU_Version: CPU_ProcessorId: BFEBFBFF000206A7 CPU_CurrentClockSpeed: 1598MHz CPU_AddressWidth: 64Bits CPU_DataWidth: 64Bits CPU_SocketDesignation: CPU 1 Verified Hardware Device against Order: VARIABLEXYZ Verify Correct Processor FrequencySystem MemoryInstalled Memory (RAM): 8.00 GBBIOS InformationBIOS_Manufacturer: Alienware BIOS_Name: BIOS Date: 05/25/11 09:41:30 Ver: 04.06.04 BIOS_Version1: A06 BIOS_Version2: ALWARE - 1072009Motherboard InformationMB_Manufacturer: Alienware MB_Product: 046MHW MB_SerialNumber: ..CN697021740014. MB_Version: A00Video AdapterVideo_Caption: NVIDIA GeForce GTS 450 Video_AdapterRAM: 1536MB Video_DriverVersion: 8.17.12.7057Hard Drive(s)WDC WD10EALX-759BA1 Disk_Model: WDC WD10EALX-759BA1 Disk_Size: 1000 GB Disk_Partitions: 3 Disk_TotalHeads: 255 Disk_TotalCylinders: 121601 Disk_TotalTracks: 31008255 Disk_TracksPerCylinder: 255Optical Drives / Other StorageHL-DT-ST DVDRWBD CH20NOperatingSystem: MS Windows 7 Home Premium EditionDirectXVersion: DirectX 11IRQ Configuration0 System timer 1 -empty- 2 -empty- 3 -empty- 4 -empty- 5 Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller - 1C22 6 -empty- 7 -empty- 8 System CMOS/real time clock 9 -empty- 10 -empty- 11 -empty- 12 -empty- 13 Numeric data processor 14 -empty- 15 -empty- 16 NVIDIA GeForce GTS 450 16 Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D 17 NVIDIA GeForce GTS 450 18 VIA 1394 OHCI Compliant Host Controller 19 Intel(R) Desktop/Workstation/Server Express Chipset SATA AHCI Controller 19 JMicron JMB36X Controller 22 High Definition Audio Controller 23 Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26 190 Microsoft ACPI-Compliant SystemMiscellaneousFinal ChecksInstalled Devices DriversRealtek High Definition Audio, 2-15-2011, 6.0.1.6309 NVIDIA GeForce GTS 450, 4-3-2011, 8.17.12.7057 Generic volume shadow copy, 6-21-2006, 6.1.7600.16385 Intel(R) Desktop/Workstation/Server Express Chipset SATA AHCI Controller, 9-13-2010, 10.0.0.1046 Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz, 6-21-2006, 6.1.7600.16385 NVIDIA High Definition Audio, 3-3-2011, 1.2.22.1 Generic volume shadow copy, 6-21-2006, 6.1.7600.16385 Microsoft Streaming Tee/Sink-to-Sink Converter, 6-21-2006, 6.1.7600.16385 Generic volume shadow copy, 6-21-2006, 6.1.7600.16385 NVIDIA GeForce GTS 450, 4-3-2011, 8.17.12.7057 HID-compliant device, 6-21-2006, 6.1.7601.17514 USB Input Device, 6-21-2006, 6.1.7601.17514 Generic volume shadow copy, 6-21-2006, 6.1.7600.16385 NVIDIA High Definition Audio, 3-3-2011, 1.2.22.1 Generic volume shadow copy, 6-21-2006, 6.1.7600.16385 Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz, 6-21-2006, 6.1.7600.16385 Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz, 6-21-2006, 6.1.7600.16385 HL-DT-ST DVDRWBD CH20N, 6-21-2006, 6.1.7601.17514 Realtek PCIe GBE Family Controller, 3-22-2010, 7.18.322.2010 Microsoft Streaming Tee/Sink-to-Sink Converter, 6-21-2006, 6.1.7600.16385 Generic volume shadow copy, 6-21-2006, 6.1.7600.16385 Generic volume shadow copy, 6-21-2006, 6.1.7600.16385 NVIDIA High Definition Audio, 3-3-2011, 1.2.22.1 VIA 1394 OHCI Compliant Host Controller, 6-21-2006, 6.1.7601.17514 Generic volume shadow copy, 6-21-2006, 6.1.7600.16385 WDC WD10EALX-759BA1, 6-21-2006, 6.1.7600.16385 Generic volume shadow copy, 6-21-2006, 6.1.7600.16385 Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz, 6-21-2006, 6.1.7600.16385 Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz, 6-21-2006, 6.1.7600.16385 Generic volume shadow copy, 6-21-2006, 6.1.7600.16385 Generic volume shadow copy, 6-21-2006, 6.1.7600.16385 NVIDIA High Definition Audio, 3-3-2011, 1.2.22.1 JMicron JMB36X Controller, 8-10-2010, 1.17.58.2 Generic volume shadow copy, 6-21-2006, 6.1.7600.16385 Generic volume shadow copy, 6-21-2006, 6.1.7600.16385 Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz, 6-21-2006, 6.1.7600.16385 Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz, 6-21-2006, 6.1.7600.16385 NVIDIA High Definition Audio, 3-3-2011, 1.2.22.1 Generic volume shadow copy, 6-21-2006, 6.1.7600.16385 Generic volume shadow copy, 6-21-2006, 6.1.7600.16385 NVIDIA High Definition Audio, 3-3-2011, 1.2.22.1 Microsoft Streaming Service Proxy, 6-21-2006, 6.1.7600.16385 Generic volume shadow copy, 6-21-2006, 6.1.7600.16385 NVIDIA High Definition Audio, 3-3-2011, 1.2.22.1 Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz, 6-21-2006, 6.1.7600.16385 NVIDIA High Definition Audio, 3-3-2011, 1.2.22.1 Generic volume shadow copy, 6-21-2006, 6.1.7600.16385 HELP! Thanks.

TSR-JoshuaM

10-10-2011, 03:54 PM

Please update to our latest LaunchPad for Everquest II linked for you below. I highly recommend the full download version and directing the installer to download/install a fresh copy. The older retail discs are very dated and we've updated our patch methods a few times since they were authored.<a href="http://launch.soe.com/eq2" target="_blank">[EQII] LaunchPad</a>

Felshades

10-10-2011, 05:26 PM

<cite>TSR-JoshuaM wrote:</cite><blockquote>Please update to our latest LaunchPad for Everquest II linked for you below. I highly recommend the full download version and directing the installer to download/install a fresh copy. The older retail discs are very dated and we've updated our patch methods a few times since they were authored.<a href="http://launch.soe.com/eq2" target="_blank">[EQII] LaunchPad</a></blockquote>I had this happen this morning as well and went to launch from the application itself and it decided it wanted to download a bunch of stuff.. and now my launcher looks like an upside down teardrop ugly nasty little thing that claims is version 1.4. or some other random junk.Give me back my old launcher dangit. The one I was using from my DoV disc install was fine!Edit, going to that link and downloading the setup file and then choosing "repair" fixed it. It should never have changed in the first place. Might wanna look into that.

TSR-JoshuaM

10-10-2011, 05:31 PM

<cite>Nadirah@Crushbone wrote:</cite><blockquote><cite>TSR-JoshuaM wrote:</cite><blockquote>Please update to our latest LaunchPad for Everquest II linked for you below. I highly recommend the full download version and directing the installer to download/install a fresh copy. The older retail discs are very dated and we've updated our patch methods a few times since they were authored.<a href="http://launch.soe.com/eq2" target="_blank">[EQII] LaunchPad</a></blockquote>I had this happen this morning as well and went to launch from the application itself and it decided it wanted to download a bunch of stuff.. and now my launcher looks like an upside down teardrop ugly nasty little thing that claims is version 1.4. or some other random junk.Give me back my old launcher dangit. The one I was using from my DoV disc install was fine!Edit, going to that link and downloading the setup file and then choosing "repair" fixed it. It should never have changed in the first place. Might wanna look into that.</blockquote>Im not really sure what you are talking about.What changed? Repair fixed what? You had what happen exactly?

Gladiolus

10-11-2011, 11:59 AM

<cite>Nadirah@Crushbone wrote:</cite><blockquote>I had this happen this morning as well and went to launch from the application itself and it decided it wanted to download a bunch of stuff.. and now my launcher looks like an upside down teardrop ugly nasty little thing that claims is version 1.4. or some other random junk.</blockquote>I also got that weird launcher, which doesn't even look like anything related to Norrath, more like SWG. It's so small that my password couldn't fit on one line, and after it authorised, there were strange buttons or something down the side, but the labels on them were so fuzzy that I couldn't make out what they were.

TSR-JoshuaM

10-11-2011, 12:02 PM

<cite>Gladiolus wrote:</cite><blockquote><cite>Nadirah@Crushbone wrote:</cite><blockquote>I had this happen this morning as well and went to launch from the application itself and it decided it wanted to download a bunch of stuff.. and now my launcher looks like an upside down teardrop ugly nasty little thing that claims is version 1.4. or some other random junk.</blockquote>I also got that weird launcher, which doesn't even look like anything related to Norrath, more like SWG. It's so small that my password couldn't fit on one line, and after it authorised, there were strange buttons or something down the side, but the labels on them were so fuzzy that I couldn't make out what they were.</blockquote>That sounds like our first 'Station LaunchPad'. It wouldn't have came with our newer iterations and may have already been installed to that particular folder.

Gladiolus

10-11-2011, 04:02 PM

TSR-JoshuaM

10-11-2011, 04:19 PM

<cite>Gladiolus wrote:</cite><blockquote><cite>TSR-JoshuaM wrote:</cite><blockquote>Please update to our latest LaunchPad for Everquest II linked for you below. I highly recommend the full download version and directing the installer to download/install a fresh copy. The older retail discs are very dated and we've updated our patch methods a few times since they were authored.<a href="http://launch.soe.com/eq2" target="_blank">[EQII] LaunchPad</a></blockquote>12 gigs is a bit much just for a launcher, especially on a G3 connection. Is there a link please for just the launcher?</blockquote>It is just the launcher. The 12gb download doesn't start til you run the launcher so you can install it over your existing folder if you have one to avoid re-downloading files you already have intact.

Gladiolus

10-11-2011, 06:00 PM

<cite>TSR-JoshuaM wrote:</cite><blockquote>It is just the launcher. The 12gb download doesn't start til you run the launcher so you can install it over your existing folder if you have one to avoid re-downloading files you already have intact.</blockquote>Reassuring, thank you.

TSR-JoshuaM

10-11-2011, 06:01 PM

You're welcome <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />

Elizardbeth

10-12-2011, 10:41 AM

Just wanted to say that updating the LaunchPad (full download) from the link you gave did the trick for me. <img src="/eq2/images/smilies/e8a506dc4ad763aca51bec4ca7dc8560.gif" border="0" /> THANK YOU!!!!! <img src="/eq2/images/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" />

TSR-JoshuaM

10-12-2011, 11:12 AM

<cite>Elizardbeth wrote:</cite><blockquote>Just wanted to say that updating the LaunchPad (full download) from the link you gave did the trick for me. <img src="/eq2/images/smilies/e8a506dc4ad763aca51bec4ca7dc8560.gif" border="0" /> THANK YOU!!!!! <img src="/eq2/images/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" /></blockquote>I am very glad to hear that! I hope you have a great week and we'll see you in game!