Keeps Crashing....What Gives [Archive] - EQ2 Forum Archive @ EQ2Wire

DolpinSkies

10-05-2011, 01:35 PM

Not sure if i'm in the right forum for this, but please don't beat me up if i'm not!!! I downloaded the game to my new computer and every single time that I hit the play button, it crashes right back to the desktop. I have windows 7 and I have done every single thing there was to be done from reading on the forums pages. I've been having this problem since Friday of last week and still nothing new. I've disabled my firewall and the antivirus stuff, I've updated my video card, adobe, windows explorer. I've moved the file, renamed the file, i uninstalled and restalled. Also I can't get it to work on my old desktop that runs vista windows, so not sure what the problem is. I've even installed the launcher and tried to go in another way and still get thrown back to the desktop. I'm getting frustrated, I have played Eq2 for many years and took a break then come back and this is what happens, i feel like i'm doing something wrong...I know that it is going to be the littlest of things to correct and that is what is frustrating. If anyone could please help me with this problem I'd be so thankful

TSR-JoshuaM

10-05-2011, 01:42 PM

Please download and install our latest LaunchPad for Everquest II. It appears you are using our original patcher which may present issues at times or with certain configurations. I recommend the full download version linked below. You can even direct it to use your existing EQII game folder so only the updates occur and not re-downloading any files you already have.<a href="http://launch.soe.com/eq2" target="_blank">[EQII] LaunchPad</a>

DolpinSkies

10-05-2011, 01:51 PM

yup I have already downloaded this, I thought that it would help, it comes up but then crashes right back to desktop, but acts as though something is trying to come up! When I go into task manager, it doesn't show but it does show something under processes

TSR-JoshuaM

10-05-2011, 02:56 PM

Please post your DXDIAG information for me. Top 3 sections, system/display/sound devices. It should fit in a single response.

DolpinSkies

10-05-2011, 04:33 PM

System Information------------------Time of this report: 10/5/2011, 15:29:32 Machine name: SKIES-PC Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.110622-1503) Language: English (Regional Setting: English)System Manufacturer: Acer System Model: Aspire 5253 BIOS: InsydeH2O Version V1.05 Processor: AMD C-50 Processor (2 CPUs), ~1.0GHz Memory: 3072MB RAMAvailable OS Memory: 2794MB RAM Page File: 1547MB used, 4039MB available Windows Dir: C:Windows DirectX Version: DirectX 11DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7600.16385 32bit Unicode------------DxDiag Notes------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Input Tab: No problems found.--------------------DirectX Debug Levels--------------------Direct3D: 0/4 (retail)DirectDraw: 0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay: 0/9 (retail)DirectSound: 0/5 (retail)DirectShow: 0/6 (retail)---------------Display Devices--------------- Card name: AMD Radeon HD 6200 series Graphics Manufacturer: Advanced Micro Devices, Inc. Chip type: ATI display adapter (0x9804) DAC type: Internal DAC(400MHz) Device Key: EnumPCIVEN_1002&DEV_9804&SUBSYS_05201025&REV_00 Display Memory: 1385 MB Dedicated Memory: 244 MB Shared Memory: 1141 MB Current Mode: 1366 x 768 (32 bit) (60Hz) Monitor Name: Generic PnP Monitor Monitor Model: unknown Monitor Id: AUO22EC Native Mode: 1366 x 768(p) (60.042Hz) Output Type: Internal Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,at icfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64 .dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a. cap,atitmm64.dllDriver File Version: 8.17.0010.1094 (English) Driver Version: 8.892.0.0 DDI Version: 10.1 Driver Model: WDDM 1.1 Driver Attributes: Final Retail Driver Date/Size: 9/8/2011 13:32:58, 862720 bytes WHQL Logo'd: Yes WHQL Date Stamp: Device Identifier: {D7B71EE2-DB44-11CF-D377-2A25BEC2C535} Vendor ID: 0x1002 Device ID: 0x9804 SubSys ID: 0x05201025 Revision ID: 0x0000 Driver Strong Name: oem15.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Wrestler:8. 892.0.0:pciven_1002&dev_9804 Rank Of Driver: 00E62001 Video Accel: ModeMPEG2_A ModeMPEG2_C Deinterlace Caps: {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= D3D9 Overlay: Not Supported DXVA-HD: Not Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled-------------Sound Devices------------- Description: Speakers (Conexant High Definition Audio) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: HDAUDIOFUNC_01&VEN_14F1&DEV_5068&SUBSYS_10250520&REV_1003 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: CHDRT64.sys Driver Version: 8.41.0001.0000 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 1/11/2011 03:01:32, 1495680 bytes Other Files: Driver Provider: Conexant HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No---------------------Sound Capture Devices--------------------- Description: Microphone (Conexant High Definition Audio) Default Sound Capture: Yes Default Voice Capture: Yes Driver Name: CHDRT64.sys Driver Version: 8.41.0001.0000 (English) Driver Attributes: Final Retail Date and Size: 1/11/2011 03:01:32, 1495680 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF<div></div>

TSR-JoshuaM

10-05-2011, 04:35 PM

I am sorry to inform you that the Processor: AMD C-50 Processor (2 CPUs), ~1.0GHz is currently unsupported. It does have known issues with launching our game. I apologize but you will not be able to use this processor for this game at this time.