Connection Issues

[Harmonicdeth]

<p>SO I am having a lot of lag while in game.  I can't tell if its my computer or the router.  I will add the info you need to see.</p><p>AMD Phenom II X3 720 3.23 ghzATi 4870 1gig PCI-E8 gig of DDR3 Ramx2 velicoraptor 150 in raid 0.</p><p>Win 7 Professional 64bit.</p><p>I also sent an email to support, was hoping maybe someone here could help. </p><p>Tracing route to sdkeq2-04-01.everquest2.com [199.108.12.129]over a maximum of 30 hops:  1    <1 ms    <1 ms    <1 ms  192.168.1.1   2     6 ms     9 ms     6 ms  10.89.128.1   3    11 ms     9 ms    14 ms  gig3-10.wotnoh1-swt401.columbus.rr.com [24.95.86.193]   4     9 ms     9 ms     9 ms  tge1-2.cnvloh1-swt401.columbus.rr.com [65.25.129.155]   5    10 ms     9 ms    11 ms  tge1-2.grvwoh1-swt401.columbus.rr.com [65.25.129.157]   6     9 ms    13 ms     6 ms  tge2-1.clmboh1-rtr2.columbus.rr.com [65.25.129.159]   7     9 ms    15 ms     7 ms  tge1-0-2.ar01.clmkohpe.mwrtn.rr.com [65.25.137.197]   8     8 ms     7 ms    10 ms  ae1.tr00.clmkohpe.mwrtn.rr.com [65.189.140.128]   9    16 ms    16 ms    20 ms  ae-4-0.cr0.chi30.tbone.rr.com [66.109.6.68]  10    18 ms    16 ms    18 ms  ae-1-0.pr0.chi10.tbone.rr.com [66.109.6.155]  11    18 ms    17 ms    71 ms  xe-11-2-0.edge2.Chicago2.Level3.net [4.59.28.117]  12    24 ms    18 ms    18 ms  vlan52.ebr2.Chicago2.Level3.net [4.69.138.190]  13    38 ms    36 ms    36 ms  ae-14-14.ebr1.Dallas1.Level3.net [4.69.151.118]  14    75 ms    76 ms    77 ms  ae-4-4.car2.SanDiego1.Level3.net [4.69.133.213]  15    75 ms    74 ms    73 ms  ge-1-1.hsa1.SanDiego1.Level3.net [4.69.134.86]  16    78 ms    78 ms    78 ms  vl861.sdtermswitch-1.sonyonline.net [63.215.251.130]  17    75 ms    74 ms    74 ms  vl831.sdkollsw-1.sonyonline.net [64.37.144.82]  18    81 ms    75 ms    76 ms  sdkeq2-04-01.everquest2.com [199.108.12.129] Trace complete.</p><p>But in game I get huge lag and warp badly.</p>

[TSR-JoshuaM]

<p>Disable the overclock.  I can't support you otherwise.  </p><p>Once that is out of they way, I understand you say you warp badly, but can you describe the lag other than that?  What exactly is happening that screams lag outside of warping?</p>

[Harmonicdeth]

<p>Darn you could tell I am OC'd.  OK I will turn that back to normal.</p><p>Lets see, when I am tanking I constantly get people saying that I am warping hence that part, I will pull and probably 2 seconds later the mob will appear in front of me, or on a group member because they ripped while I was hanging.  In the raid last night, I had many instances where I thought I had control of the mob to only find myself standing alone and the mob was killing all the scouts and anyone else who was DPS'ing through me. </p><p>What else do you need to help diagnose the problem?</p>

[TSR-JoshuaM]

<p><cite>Harmonicdeth wrote:</cite></p><blockquote><p>Darn you could tell I am OC'd.  OK I will turn that back to normal.</p><p>Lets see, when I am tanking I constantly get people saying that I am warping hence that part, I will pull and probably 2 seconds later the mob will appear in front of me, or on a group member because they ripped while I was hanging.  In the raid last night, I had many instances where I thought I had control of the mob to only find myself standing alone and the mob was killing all the scouts and anyone else who was DPS'ing through me. </p><p>What else do you need to help diagnose the problem?</p></blockquote><p>I can tell all! bwahahahahhahah! jk <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p><p>I got a network test you can run below.  What I'll need you to do is open a support ticket, include your full DXDIAG/MSINFO files as well as the results of the network test below.</p><p><p>I need you to bring up a run dialog box. You can do this by pressing and holding the Windows key on your keyboard and tapping the R key.</p><p>In the box that pops up I need you to type cmd and press Enter (If you're using Windows Vista/7 press ctrl-shift-enter).</p><p>This is going to bring up an old “DOS box” don’t worry it’s just text.</p><p>You’ll need to type in the following commands one at a time. Remember to put spaces between all the words, unless there’s a special character like / or . in front of the word. Then you’ll want to keep that symbol and the word together.</p><p>If you’re having a lot of trouble you can also just copy and paste the text out of this email and into the DOS box.</p><p>These commands can take a while to run so please wait for the blinking cursor to appear since you won’t see any output to your screen. For the pathping commands you might even want to go grab some coffee, or a sandwich between lines.</p><p> So, all set? Here’s the commands: </p><p>   ipconfig /all > c:eq2info.txt </p><p>   tracert "your server".everquest2.com >> c:eq2info.txt</p><p>          (for example: unrest.everquest2.com, antoniabayle.everquest2.com or            </p><p>          freeport.everquest2.com)</p><p>   pathping "your server".everquest2.com >> c:eq2info.txt</p><p>          (for example: unrest.everquest2.com, antoniabayle.everquest2.com or            </p><p>          freeport.everquest2.com)</p><p>If you’re curious what you’re saving for us, try the commands again but without the >’s or the stuff after them. Go ahead, I’ll wait… Pretty confusing huh? Don’t worry I speak gibberish fluently and can translate it for you.</p><p>Ok now that you’re done with that, you’ll have a file on your hard drive called “eq2info.txt”. If you go into your hard drive you’ll find it right in the main folder. To get there, just do that Windows key and R trick from earlier, and type C: and press enter. The file will be in there. Just send that file into me, I’ll translate it and figure out what happened to your connection, then I’ll let you know. No worries it’ll be pretty painless, but we might need you to contact another company if it’s not something on your computer that’s doing this.</p></p>

[Harmonicdeth]

<p>I did that already, <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /> Last night in fact. </p>

[TSR-JoshuaM]

<p>I know you have the tracert up there, but we need the whole test <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" /> and all the info included.</p><p>If you have that ticket already, give me the reference number.</p>

[Harmonicdeth]

<p><strong>Ref#110913-001151</strong></p>

[TSR-JoshuaM]

<p>The info you submitted is missing the Pathping portion.  You'll need to re-run through the tests and make sure it completes successfully.</p>

[Harmonicdeth]

<p>Ok, I did it before raid and just sent when I thought it was done right before.  Doing that now. </p>

[TSR-JoshuaM]

<p><cite>Harmonicdeth wrote:</cite></p><blockquote><p>Ok, I did it before raid and just sent when I thought it was done right before.  Doing that now. </p></blockquote><p>The pathping portion does take a bit to complete, especially if it runs to any issues throughout the process.</p>

[Harmonicdeth]

<p>Yep waiting on that right now, what does that pathing test do? Figure I can ask you instead of googling it<img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /> You the correct terms, I am in IT, just not that great with networking yet.</p>

[TSR-JoshuaM]

<p><cite>Harmonicdeth wrote:</cite></p><blockquote><p>Yep waiting on that right now, what does that pathing test do? Figure I can ask you instead of googling it<img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /> You the correct terms, I am in IT, just not that great with networking yet.</p></blockquote><p>Many things <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" />  Most importantly it monitors packet loss between hops.</p>

[Harmonicdeth]

<p>Ok done, I see the problem or I think it is... on the path test a hop 8 had 100% loss.</p><p>but then I accidently hit control V on the wrong window and ran the test again...waiting for that now.</p>

[Harmonicdeth]

<p>Windows IP Configuration   Host Name . . . . . . . . . . . . : Harmonic-PC   Primary Dns Suffix  . . . . . . . :    Node Type . . . . . . . . . . . . : Hybrid   IP Routing Enabled. . . . . . . . : No   WINS Proxy Enabled. . . . . . . . : No   DNS Suffix Search List. . . . . . : columbus.rr.comEthernet adapter Local Area Connection:   Connection-specific DNS Suffix  . : columbus.rr.com   Description . . . . . . . . . . . : Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller   Physical Address. . . . . . . . . : 00-24-8C-26-72-BC   DHCP Enabled. . . . . . . . . . . : Yes   Autoconfiguration Enabled . . . . : Yes   Link-local IPv6 Address . . . . . : fe80::c099:5c16:53f0:c158%10(Preferred)    IPv4 Address. . . . . . . . . . . : 192.168.1.100(Preferred)    Subnet Mask . . . . . . . . . . . : 255.255.255.0   Lease Obtained. . . . . . . . . . : Tuesday, September 13, 2011 12:51:54 PM   Lease Expires . . . . . . . . . . : Thursday, September 15, 2011 5:41:23 PM   Default Gateway . . . . . . . . . : 192.168.1.1   DHCP Server . . . . . . . . . . . : 192.168.1.1   DHCPv6 IAID . . . . . . . . . . . : 234890380   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-83-79-90-00-24-8C-26-72-BC   DNS Servers . . . . . . . . . . . : 209.18.47.61                                       209.18.47.62   NetBIOS over Tcpip. . . . . . . . : EnabledTunnel adapter isatap.columbus.rr.com:   Media State . . . . . . . . . . . : Media disconnected   Connection-specific DNS Suffix  . :    Description . . . . . . . . . . . : Microsoft ISATAP Adapter   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0   DHCP Enabled. . . . . . . . . . . : No   Autoconfiguration Enabled . . . . : YesTunnel adapter Local Area Connection* 9:   Connection-specific DNS Suffix  . :    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0   DHCP Enabled. . . . . . . . . . . : No   Autoconfiguration Enabled . . . . : Yes   IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:24cd:36bc:b34a:17a6(Preferred)    Link-local IPv6 Address . . . . . : fe80::24cd:36bc:b34a:17a6%12(Preferred)    Default Gateway . . . . . . . . . : ::   NetBIOS over Tcpip. . . . . . . . : DisabledTracing route to sdkeq2-04-01.everquest2.com [199.108.12.129]over a maximum of 30 hops:  1    <1 ms    <1 ms    <1 ms  192.168.1.1   2     8 ms     9 ms     9 ms  10.89.128.1   3     6 ms     8 ms     7 ms  gig3-10.wotnoh1-swt401.columbus.rr.com [24.95.86.193]   4     8 ms    11 ms     7 ms  tge1-2.cnvloh1-swt401.columbus.rr.com [65.25.129.155]   5    12 ms     6 ms     8 ms  tge1-2.grvwoh1-swt401.columbus.rr.com [65.25.129.157]   6     8 ms    13 ms     6 ms  tge2-1.clmboh1-rtr2.columbus.rr.com [65.25.129.159]   7     7 ms     7 ms     7 ms  tge1-0-2.ar01.clmkohpe.mwrtn.rr.com [65.25.137.197]   8     8 ms     9 ms    40 ms  ae1.tr00.clmkohpe.mwrtn.rr.com [65.189.140.128]   9    18 ms    19 ms    16 ms  ae-4-0.cr0.chi30.tbone.rr.com [66.109.6.68]  10    18 ms    17 ms    27 ms  ae-1-0.pr0.chi10.tbone.rr.com [66.109.6.155]  11    18 ms    19 ms    20 ms  xe-11-2-0.edge2.Chicago2.Level3.net [4.59.28.117]  12    18 ms    18 ms    19 ms  vlan52.ebr2.Chicago2.Level3.net [4.69.138.190]  13    37 ms    37 ms    37 ms  ae-14-14.ebr1.Dallas1.Level3.net [4.69.151.118]  14    74 ms    73 ms    75 ms  ae-4-4.car2.SanDiego1.Level3.net [4.69.133.213]  15    84 ms    74 ms    75 ms  ge-1-1.hsa1.SanDiego1.Level3.net [4.69.134.86]  16    77 ms    77 ms    78 ms  vl861.sdtermswitch-1.sonyonline.net [63.215.251.130]  17    75 ms    78 ms    75 ms  vl831.sdkollsw-1.sonyonline.net [64.37.144.82]  18    76 ms    78 ms    73 ms  sdkeq2-04-01.everquest2.com [199.108.12.129] Trace complete.Tracing route to sdkeq2-04-01.everquest2.com [199.108.12.129]over a maximum of 30 hops:  0  Harmonic-PC.columbus.rr.com [192.168.1.100]   1  192.168.1.1   2  10.89.128.1   3  gig3-10.wotnoh1-swt401.columbus.rr.com [24.95.86.193]   4  tge1-2.cnvloh1-swt401.columbus.rr.com [65.25.129.155]   5  tge1-2.grvwoh1-swt401.columbus.rr.com [65.25.129.157]   6  tge2-1.clmboh1-rtr2.columbus.rr.com [65.25.129.159]   7  tge1-0-2.ar01.clmkohpe.mwrtn.rr.com [65.25.137.197]   8  ae1.tr00.clmkohpe.mwrtn.rr.com [65.189.140.128]   9  ae-4-0.cr0.chi30.tbone.rr.com [66.109.6.68]  10  ae-1-0.pr0.chi10.tbone.rr.com [66.109.6.155]  11  xe-11-2-0.edge2.Chicago2.Level3.net [4.59.28.117]  12  vlan52.ebr2.Chicago2.Level3.net [4.69.138.190]  13  ae-14-14.ebr1.Dallas1.Level3.net [4.69.151.118]  14  ae-4-4.car2.SanDiego1.Level3.net [4.69.133.213]  15  ge-1-1.hsa1.SanDiego1.Level3.net [4.69.134.86]  16  vl861.sdtermswitch-1.sonyonline.net [63.215.251.130]  17  vl831.sdkollsw-1.sonyonline.net [64.37.144.82]  18  sdkeq2-04-01.everquest2.com [199.108.12.129] Computing statistics for 450 seconds...            Source to Here   This Node/LinkHop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address  0                                           Harmonic-PC.columbus.rr.com [192.168.1.100]                                 0/ 100 =  0%   |  1    0ms     0/ 100 =  0%     0/ 100 =  0%  192.168.1.1                                 0/ 100 =  0%   |  2    8ms     0/ 100 =  0%     0/ 100 =  0%  10.89.128.1                                 0/ 100 =  0%   |  3    8ms     0/ 100 =  0%     0/ 100 =  0%  gig3-10.wotnoh1-swt401.columbus.rr.com [24.95.86.193]                                 0/ 100 =  0%   |  4    8ms     0/ 100 =  0%     0/ 100 =  0%  tge1-2.cnvloh1-swt401.columbus.rr.com [65.25.129.155]                                 0/ 100 =  0%   |  5    9ms     0/ 100 =  0%     0/ 100 =  0%  tge1-2.grvwoh1-swt401.columbus.rr.com [65.25.129.157]                                 0/ 100 =  0%   |  6    8ms     0/ 100 =  0%     0/ 100 =  0%  tge2-1.clmboh1-rtr2.columbus.rr.com [65.25.129.159]                                 0/ 100 =  0%   |  7    9ms     0/ 100 =  0%     0/ 100 =  0%  tge1-0-2.ar01.clmkohpe.mwrtn.rr.com [65.25.137.197]                                 0/ 100 =  0%   |  8  ---     100/ 100 =100%   100/ 100 =100%  ae1.tr00.clmkohpe.mwrtn.rr.com [65.189.140.128]                                 0/ 100 =  0%   |  9   19ms     0/ 100 =  0%     0/ 100 =  0%  ae-4-0.cr0.chi30.tbone.rr.com [66.109.6.68]                                 0/ 100 =  0%   | 10   20ms     0/ 100 =  0%     0/ 100 =  0%  ae-1-0.pr0.chi10.tbone.rr.com [66.109.6.155]                                 0/ 100 =  0%   | 11   21ms     0/ 100 =  0%     0/ 100 =  0%  xe-11-2-0.edge2.Chicago2.Level3.net [4.59.28.117]                                 0/ 100 =  0%   | 12   20ms     0/ 100 =  0%     0/ 100 =  0%  vlan52.ebr2.Chicago2.Level3.net [4.69.138.190]                                 0/ 100 =  0%   | 13   37ms     0/ 100 =  0%     0/ 100 =  0%  ae-14-14.ebr1.Dallas1.Level3.net [4.69.151.118]                                 0/ 100 =  0%   | 14   88ms     0/ 100 =  0%     0/ 100 =  0%  ae-4-4.car2.SanDiego1.Level3.net [4.69.133.213]                                 0/ 100 =  0%   | 15   77ms     0/ 100 =  0%     0/ 100 =  0%  ge-1-1.hsa1.SanDiego1.Level3.net [4.69.134.86]                                 0/ 100 =  0%   | 16   78ms     0/ 100 =  0%     0/ 100 =  0%  vl861.sdtermswitch-1.sonyonline.net [63.215.251.130]                                 0/ 100 =  0%   | 17   82ms     0/ 100 =  0%     0/ 100 =  0%  vl831.sdkollsw-1.sonyonline.net [64.37.144.82]                                 0/ 100 =  0%   | 18   76ms     0/ 100 =  0%     0/ 100 =  0%  sdkeq2-04-01.everquest2.com [199.108.12.129] Trace complete.</p>

[Harmonicdeth]

<p>I just Pinged <span >ae1.tr00.clmkohpe.mwrtn.rr.com and I cant get anything to it.  </span></p><p>Do you know what that is?</p>

[TSR-JoshuaM]

<p>Hop 8 shouldnt be a concern.  When there is problematic packet loss, it is rarely at 100%.  100% more often than not simply indicates that the router being pinged is configured not to respond to them.  When there is problematic packet loss, you'll typically see it at 99% or less.</p><p>Can you open a support ticket and dump all this info there?  I'll review it with out specialists here.</p>

[Harmonicdeth]

<p>I updated my ticket with that information.  Ref number is still the same.</p>

[Harmonicdeth]

<p>Thanks Joshua, I am dealing with the Jesus now, you were very helpful. </p>

[TSR-JoshuaM]

<p>Have you tested it without the OC?  I see you submitted a DXDIAG again with it still OC'ed.  </p>

[Harmonicdeth]

<p>ATi Catalyist is being a jerk and it wont drop the OC.</p>

[TSR-JoshuaM]

<p>How rude of it! <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></p>

[Harmonicdeth]

<p>Went into BIOS got rid of it, now its slower!!!!</p><p>Still same lag issue, mobs take 10 seconds or so to appear in front of me, im getting still in the 60's fps</p>