EQII WinBack - Missing free 3 days

[TSR-JoshuaM]

<p>If you have not received your free 3 days for EQII for our current WinBack promotion, please open a support ticket and post your incident number here.  I'll spend the day making sure each and every one of you gets the 3 days you are entitled to.</p><p>To add, when I manually add these 3 days to your account, you may not have immediate access to the mount or receive the bonus Station Cash when subscribing or upgrading to DOV.</p><p> I will be submitting a list of Station Names that I manually added 3 days to so that our management team can go through them and add the mounts and SC perksl</p>

[Zalafina]

<p><span style="color: #d2c5a9; font-family: verdana, arial, helvetica, sans-serif; background-color: #23201d;"><p style="font-family: verdana, arial, helvetica, sans-serif;">Hi,</p><p style="font-family: verdana, arial, helvetica, sans-serif;">I have submitted a ticket since my username isn't flagged as reactivated. I have the latest launcher, and it is telling me to subscribe in order to play.</p><p style="font-family: verdana, arial, helvetica, sans-serif;">The ticket reference is: #110904-000171.</p><p style="font-family: verdana, arial, helvetica, sans-serif;">P.S I hope I get 3 full days from the time my account gets reactivated.</p><p style="font-family: verdana, arial, helvetica, sans-serif;">Thank you!</p></span></p>

[TSR-JoshuaM]

<p><cite>Zalafina wrote:</cite></p><blockquote><p style="font-family: verdana, arial, helvetica, sans-serif;">Hi,</p><p style="font-family: verdana, arial, helvetica, sans-serif;">I have submitted a ticket since my username isn't flagged as reactivated. I have the latest launcher, and it is telling me to subscribe in order to play.</p><p style="font-family: verdana, arial, helvetica, sans-serif;">The ticket reference is: #110904-000171.</p><p style="font-family: verdana, arial, helvetica, sans-serif;">P.S I hope I get 3 full days from the time my account gets reactivated.</p><p style="font-family: verdana, arial, helvetica, sans-serif;">Thank you!</p></blockquote><p>You're all set.  You might not have the mount or SC offers for buying DOV up front, but I am submitting everyone I grant time to manually over to our management team who will assure you receive your promotional bonuses.</p>

[Zalafina]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><cite>Zalafina wrote:</cite></p><blockquote><p style="font-family: verdana, arial, helvetica, sans-serif;">Hi,</p><p style="font-family: verdana, arial, helvetica, sans-serif;">I have submitted a ticket since my username isn't flagged as reactivated. I have the latest launcher, and it is telling me to subscribe in order to play.</p><p style="font-family: verdana, arial, helvetica, sans-serif;">The ticket reference is: #110904-000171.</p><p style="font-family: verdana, arial, helvetica, sans-serif;">P.S I hope I get 3 full days from the time my account gets reactivated.</p><p style="font-family: verdana, arial, helvetica, sans-serif;">Thank you!</p></blockquote><p>You're all set.  You might not have the mount or SC offers for buying DOV up front, but I am submitting everyone I grant time to manually over to our management team who will assure you receive your promotional bonuses.</p></blockquote><p>Thank you VERY much, <span style="font-size: 11px; font-style: italic; font-weight: bold;">TSR-JoshuaM.</span><span style="font-size: 11px;"> I really appreciate you coming in to work on this issue over the weekend, and I'm sure others do too. You are a </span><span style="font-family: arial, sans-serif; line-height: 16px; font-size: small;"><em>testament</em></span><span style="font-size: 11px;"> to the great customer service of SOE. So just let me confirm what you said: I may not have the mount, or the "the expansion packs up to and including Sentinel's Fate" and the "XP Potion" for now, but I'll get them later on, when the management team manually adds them to my account?</span></p><p>Once more, thank you, and you have a great weekend too =)</p>

[Linyenea]

<p>Hi there,</p><p>I opened a support ticket because I am not able to log into the game for the promotional event. My ticket numer is: </p><p><span style="color: #414142; font-family: Helvetica, Arial, sans-serif; line-height: 15px; background-color: #eeeeee;">110903-001892</span></p><p>Thank you for your patience and support, Joshua M!</p>

[TSR-JoshuaM]

<p><cite>Zalafina wrote:</cite></p><blockquote><p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><cite>Zalafina wrote:</cite></p><blockquote><p style="font-family: verdana, arial, helvetica, sans-serif;">Hi,</p><p style="font-family: verdana, arial, helvetica, sans-serif;">I have submitted a ticket since my username isn't flagged as reactivated. I have the latest launcher, and it is telling me to subscribe in order to play.</p><p style="font-family: verdana, arial, helvetica, sans-serif;">The ticket reference is: #110904-000171.</p><p style="font-family: verdana, arial, helvetica, sans-serif;">P.S I hope I get 3 full days from the time my account gets reactivated.</p><p style="font-family: verdana, arial, helvetica, sans-serif;">Thank you!</p></blockquote><p>You're all set.  You might not have the mount or SC offers for buying DOV up front, but I am submitting everyone I grant time to manually over to our management team who will assure you receive your promotional bonuses.</p></blockquote><p>Thank you VERY much, <span style="font-size: 11px; font-style: italic; font-weight: bold;">TSR-JoshuaM.</span><span style="font-size: 11px;"> I really appreciate you coming in to work on this issue over the weekend, and I'm sure others do too. You are a </span><span style="font-family: arial, sans-serif; line-height: 16px; font-size: small;"><em>testament</em></span><span style="font-size: 11px;"> to the great customer service of SOE. So just let me confirm what you said: I may not have the mount, or the "the expansion packs up to and including Sentinel's Fate" and the "XP Potion" for now, but I'll get them later on, when the management team manually adds them to my account?</span></p><p>Once more, thank you, and you have a great weekend too =)</p></blockquote><p>You'll havae everything up to Sentinel's Fate.  The SC offer is just for purchasing Destiny of Velious.  If you buy the regular DOV, you get 1000 SC.  If you buy collectors you get 2000.  Simply subscribing will also give you 500 SC.  These bonuses might not occur automatically for you since I'm fixing it manually.  </p><p>But, yes, our management team will receive my list of manual fixes and go through them to make sure you get the mount and SC perks.</p>

[TSR-JoshuaM]

<p><cite>Linyenea wrote:</cite></p><blockquote><p>Hi there,</p><p>I opened a support ticket because I am not able to log into the game for the promotional event. My ticket numer is: </p><p><span style="color: #414142; font-family: Helvetica, Arial, sans-serif; line-height: 15px; background-color: #eeeeee;">110903-001892</span></p><p>Thank you for your patience and support, Joshua M!</p></blockquote><p>You're all set.   Edited my initial post with information regarding the mount and upgrade SC bonuses.</p>

[Zalafina]

<p>Awesome, one last question. Do we have to re-subscribe/purchas<span style="font-family: verdana, arial, helvetica, sans-serif;">e DOV within these 3 days of reactivation to be eligible for the bonus SC?</span></p>

[TSR-JoshuaM]

<p><cite>Zalafina wrote:</cite></p><blockquote><p>Awesome, one last question. Do we have to re-subscribe/purchas<span style="font-family: verdana, arial, helvetica, sans-serif;">e DOV within these 3 days of reactivation to be eligible for the bonus SC?</span></p></blockquote><p>I am thinking Yes, but I am gonna send out a request for an official answer.  Community management usually puts out the official info and I just help fix stuff <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" /></p>

[Zalafina]

<p>Sounds good, I eagerly await an official answer <img src="/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" /></p>

[TheBu]

<p>As i posted last night in "<a name="5623721">Re<img src="/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" />romo not really a promo? my canceled accounts not enabled -asked to pay</a>"before the it was locked this morning.</p><p><cite>TheBuzZ:</cite><br /><blockquote><p></p><p>I have three accounts that do not show the promo. My son was looking forward to playing and the bird thing.</p><p>#110903-001844</p><p>#110903-001848</p><p>#110903-001849</p><p></blockquote></p></p>

[TSR-JoshuaM]

<p><cite>TheBuzZ wrote:</cite></p><blockquote><p>As i posted last night in "<a name="5623721">Re<img src="/eq2/images/smilies/69934afc394145350659cd7add244ca9.gif" border="0" />romo not really a promo? my canceled accounts not enabled -asked to pay</a>"before the it was locked this morning.</p><p><cite>TheBuzZ:</cite></p><blockquote><p>I have three accounts that do not show the promo. My son was looking forward to playing and the bird thing.</p><p>#110903-001844</p><p>#110903-001848</p><p>#110903-001849</p></blockquote></blockquote><p>We'll be responding to your tickets shortly here.  Small issue on our end with your grants.</p>

[Goodbuy]

<p>I have not tried to get since i tried friday till today, am able to finnaly get in. So do I just get today and I am SOL or will the rest of us who get jerked around get some free time too?</p>

[Brutus2]

<p>I was able to get in yesterday after the automated sweep and I had the mount in the /claim window which was great.  I copied my character over to Extended Freeport server and the mount DID copy with me.  I used it all Saturday night on the Extended server, however, when I logged in today it was gone.  It's not in my mount window or claim window.</p><p>The promotonal e-mail does clearly say the mount is ours to keep forever.  It did copy over but now it's gone.  I would greatly appreciate any help/answer you can provide.</p><p>Thanks</p>

[TSR-JoshuaM]

<p><cite>Brutus2 wrote:</cite></p><blockquote><p>I was able to get in yesterday after the automated sweep and I had the mount in the /claim window which was great.  I copied my character over to Extended Freeport server and the mount DID copy with me.  I used it all Saturday night on the Extended server, however, when I logged in today it was gone.  It's not in my mount window or claim window.</p><p>The promotonal e-mail does clearly say the mount is ours to keep forever.  It did copy over but now it's gone.  I would greatly appreciate any help/answer you can provide.</p><p>Thanks</p></blockquote><p>Please open an in-game petition for GM support.  They can assist you further with this particular issue. </p>

[z]

<p>Hi, im trying to log on with the free 3 days, ticket <span style="color: #ffffff; font-family: Helvetica, Arial, sans-serif; line-height: 16px; background-color: #3a414a;"><strong>#110904-001413</strong></span></p><p>Thanks!</p>

[CloudWatch]

<p><strong>#110905-000051</strong></p><p>Summary: 3 days appears to be standard, not from when the script ran. I was unable to access the game before that.</p><p>Mount only appeared on first char to claim it.</p>

[TheBu]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><cite>TheBuzZ wrote:</cite></p><blockquote><p>As i posted last night in "<a name="5623721">Re<img src="/eq2/images/smilies/69934afc394145350659cd7add244ca9.gif" border="0" />romo not really a promo? my canceled accounts not enabled -asked to pay</a>"before the it was locked this morning.</p><p><cite>TheBuzZ:</cite></p><blockquote><p>I have three accounts that do not show the promo. My son was looking forward to playing and the bird thing.</p><p>#110903-001844</p><p>#110903-001848</p><p>#110903-001849</p></blockquote></blockquote><p>We'll be responding to your tickets shortly here.  Small issue on our end with your grants.</p></blockquote><p style="margin: 0in 0in 0pt;"><span style="font-family: Times New Roman; font-size: small;">It would be much appreciated if my son could get access today as he has school tomrow. Just let me know if i need to do something on my side.</span></p><p style="margin: 0in 0in 0pt;"><span style="font-family: Times New Roman; font-size: small;"> </span></p><p style="margin: 0in 0in 0pt;"><span style="font-family: Times New Roman; font-size: small;">Thanks</span></p>

[Llanna]

<p>Been trying to log in for the 3 day winback with no luck (couldn't get in for the last one either) CS ticket <span style="color: #ffffff; font-family: Helvetica, Arial, sans-serif; line-height: 16px; background-color: #3a414a;"> <strong>#110905-001463.</strong></span></p>

[Zalafina]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><cite>Zalafina wrote:</cite></p><blockquote><p>Awesome, one last question. Do we have to re-subscribe/purchas<span style="font-family: verdana, arial, helvetica, sans-serif;">e DOV within these 3 days of reactivation to be eligible for the bonus SC?</span></p></blockquote><p>I am thinking Yes, but I am gonna send out a request for an official answer.  Community management usually puts out the official info and I just help fix stuff <img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" /></p></blockquote><p>Hi TSR-JoshuaM, I know you're really busy and all, but would you happen to have an answer for my question yet? It would be a great waste if I subscribed after the 3 days and missed the awesome SC bonus.</p>

[TSR-JoshuaM]

<p><cite>Llanna wrote:</cite></p><blockquote><p>Been trying to log in for the 3 day winback with no luck (couldn't get in for the last one either) CS ticket <span style="color: #ffffff; font-family: Helvetica, Arial, sans-serif; line-height: 16px; background-color: #3a414a;"> <strong>#110905-001463.</strong></span></p></blockquote><p>You did receive your 3 day grant but I do understand you are having a technical issue.  I will have your ticket addressed as soon as possible.</p>

[Tona]

<p>I finally got my days,  I guess,  but wasn't able to patch in time to use them    <img src="/eq2/images/smilies/0320a00cb4bb5629ab9fc2bc1fcc4e9e.gif" border="0" />   first patch was 15 hours and when it got to zero I thought I was going to play then it started another that said 11 hours.   <img src="/eq2/images/smilies/385970365b8ed7503b4294502a458efa.gif" border="0" /></p>

[TSR-JoshuaM]

<p><cite>Snowball@Butcherblock wrote:</cite></p><blockquote><p>I finally got my days,  I guess,  but wasn't able to patch in time to use them    <img src="/eq2/images/smilies/0320a00cb4bb5629ab9fc2bc1fcc4e9e.gif" border="0" />   first patch was 15 hours and when it got to zero I thought I was going to play then it started another that said 11 hours.   <img src="/eq2/images/smilies/385970365b8ed7503b4294502a458efa.gif" border="0" /></p></blockquote><p>I do apologize how the Winback worked out for you with the slow download.  You are more than welcome to contact our support staff directly if you have any additional questions or concerns.</p>

[Xelphneigh]

<p><cite>Zalafina wrote:</cite></p><blockquote><p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><cite>Zalafina wrote:</cite></p><blockquote><p>Awesome, one last question. Do we have to re-subscribe/purchas<span style="font-family: verdana,arial,helvetica,sans-serif;">e DOV within these 3 days of reactivation to be eligible for the bonus SC?</span></p></blockquote><p>I am thinking Yes, but I am gonna send out a request for an official answer.  Community management usually puts out the official info and I just help fix stuff <img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" /></p></blockquote><p>Hi TSR-JoshuaM, I know you're really busy and all, but would you happen to have an answer for my question yet? It would be a great waste if I subscribed after the 3 days and missed the awesome SC bonus.</p></blockquote><p>Agreed here.  I re-subbed as well bought DoV for the new content and I've not seen any SC or SC Bonus. </p><p>Should there be a ticket logged for this since I didn't get the automatic Winback enable but you had to help me via a ticket and thread I submitted the first few hours of the promotion.</p><p>Thanks,</p>

[TSR-JoshuaM]

<p><cite>Valgorn@Nagafen wrote:</cite></p><blockquote><p><cite>Zalafina wrote:</cite></p><blockquote><p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><cite>Zalafina wrote:</cite></p><blockquote><p>Awesome, one last question. Do we have to re-subscribe/purchas<span style="font-family: verdana,arial,helvetica,sans-serif;">e DOV within these 3 days of reactivation to be eligible for the bonus SC?</span></p></blockquote><p>I am thinking Yes, but I am gonna send out a request for an official answer.  Community management usually puts out the official info and I just help fix stuff <img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" /></p></blockquote><p>Hi TSR-JoshuaM, I know you're really busy and all, but would you happen to have an answer for my question yet? It would be a great waste if I subscribed after the 3 days and missed the awesome SC bonus.</p></blockquote><p>Agreed here.  I re-subbed as well bought DoV for the new content and I've not seen any SC or SC Bonus. </p><p>Should there be a ticket logged for this since I didn't get the automatic Winback enable but you had to help me via a ticket and thread I submitted the first few hours of the promotion.</p><p>Thanks,</p></blockquote><p>Yes, please create a ticket just so you can track the status of that yourself specifically.  I did submit a report with everyone I manually added time to so that our guys behind the scenes can ensure you all get your entitlements.  I'll double and triple check and make sure you get the bonus SC.</p>

[Zalafina]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>Yes, please create a ticket just so you can track the status of that yourself specifically.  I did submit a report with everyone I manually added time to so that our guys behind the scenes can ensure you all get your entitlements.  I'll double and triple check and make sure you get the bonus SC.</p></blockquote><p>The 3 day reactivation period for me is now over, but I haven't resubscribed/bought DoV because I was waiting on an answer from you. Please tell me that if I resub/buy DoV now (after the 3 days) that I'll still get my bonus SC? <img src="/eq2/images/smilies/136dd33cba83140c7ce38db096d05aed.gif" border="0" /></p>

[TSR-JoshuaM]

<p><cite>Zalafina wrote:</cite></p><blockquote><p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>Yes, please create a ticket just so you can track the status of that yourself specifically.  I did submit a report with everyone I manually added time to so that our guys behind the scenes can ensure you all get your entitlements.  I'll double and triple check and make sure you get the bonus SC.</p></blockquote><p>The 3 day reactivation period for me is now over, but I haven't resubscribed/bought DoV because I was waiting on an answer from you. Please tell me that if I resub/buy DoV now (after the 3 days) that I'll still get my bonus SC? <img src="/eq2/images/smilies/136dd33cba83140c7ce38db096d05aed.gif" border="0" /></p></blockquote><p>Please keep in mind that I am a tech, not a community relations manager.  Official announcements that are not tech related do not and will not come from me.  I did send out a request but did not receive information back.</p><p>What I'd like you to do is upgrade, if thats your intention, and then open a new ticket if you do not get the bonus and I will make sure it is honored.</p>

[Xelphneigh]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><blockquote><p>Yes, please create a ticket just so you can track the status of that yourself specifically.  I did submit a report with everyone I manually added time to so that our guys behind the scenes can ensure you all get your entitlements.  I'll double and triple check and make sure you get the bonus SC.</p></blockquote></blockquote><p>Thanks Joshua I'll be entering a ticket today.. Greatly appreceiated!</p>

[TSR-JoshuaM]

<p>You're welcome! </p>

[Zalafina]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>Please keep in mind that I am a tech, not a community relations manager.  Official announcements that are not tech related do not and will not come from me.  I did send out a request but did not receive information back.</p><p>What I'd like you to do is upgrade, if thats your intention, and then open a new ticket if you do not get the bonus and I will make sure it is honored.</p></blockquote><p>Hi there,</p><p>I have resubbed and have not gotten my bonus 500 SC. I have opened a ticket #110910-000079.</p><p>Thank you for your assistance, <span style="font-size: 11px; font-style: italic; font-weight: bold;">TSR-JoshuaM</span><span style="font-size: 11px;">. </span><img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /></p>