Subscription reactivated without consent

[Tiovon]

<p>I was looking at my bank account online and saw SOE has a pending transaction for the 6th.  I havent played EQ2 in months and last billing was in April when I cancelled the sub.  How and why did the billing get started again?</p>

[TSR-JoshuaM]

<p><cite>Tiovon wrote:</cite></p><blockquote><p>I was looking at my bank account online and saw SOE has a pending transaction for the 6th.  I havent played EQ2 in months and last billing was in April when I cancelled the sub.  How and why did the billing get started again?</p></blockquote><p>Please contact our support staff directly to discuss the details further.  What happened was that everyone was given a pending 45 days free grant as part of our Welcome Back following the service breach in May.</p><p> When this occurred, all recurring billing was frozen until the 45 days are redeemed.</p><p> However, the 45 days had to be redeemed by August 31st.  Now that the promotion has ended, we've removed the pending 45 days offered and regular billing has resumed.  Recurring plans cycled.</p>

[TheBu]

<p>I think i had cancelled around april as well, during the 45 days. But the accounts started charging again as well.</p><p>I think the issue was more with the website with account managment as I was not able to to cancel, I noticed my account did not change status after i would click the cancel. Instead i had to remove credit card info. I think i even had issue removing the Last credit card as it wanted something there. There also seems to be an issue with multiple user accounts and switching. All in all i know its canceled now as i cant even play during this 3 day promo.</p><p>Basically i think the website for account managment needs a going over to make it work more clearly and correclty.</p>