I keep crashing.. I cannot play the game without constant crashing...

[Talathion]

<p>Drivers are updated.</p><p>replaced Harddrive. (replaced Harddrive).</p><p>Not a heating issue.</p><p>Not a Power Issue. (Replaced power).</p><p>Not a Ram Issue. (Replaced all ram, did memtest.).</p><p>Why do I keep Crashing?!</p>

[GONYLIN]

<p>Drink driving? Aged 3 and no licence? Visually Challenged?</p><p>This an official Sony Helpline responce - hope we were of assistance</p><p><img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

[TSR-JoshuaM]

<p>Open a support ticket and include your DXDIAG and MSINFO files, we'll dig in to the error reporting and find out.</p>

[TSR-JoshuaM]

<p><cite>GONYLIN wrote:</cite></p><blockquote><p>Drink driving? Aged 3 and no licence? Visually Challenged?</p><p>This an official Sony Helpline responce - hope we were of assistance</p><p><img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /></p></blockquote><p>Hey now, I have much better spelling than that! <img src="/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" /></p>

[MurFalad]

<p><cite>Talathion@Antonia Bayle wrote:</cite></p><blockquote><p>Drivers are updated.</p><p>replaced Harddrive. (replaced Harddrive).</p><p>Not a heating issue.</p><p>Not a Power Issue. (Replaced power).</p><p>Not a Ram Issue. (Replaced all ram, did memtest.).</p><p>Why do I keep Crashing?!</p></blockquote><p>Are you playing in windowed mode?  As a friend of mine seems to crash a lot in this mode so its the prime guess here at what is causing the crashing.  When he runs in full screen he seems to have no problems.</p><p>The other alternative I can think of is a guild hall memory crash, my laptop does that even with 4Gb of ram, while I never get a single crash on my desktop (its got 8Gb, but used to have 4Gb and not have a problem), I think the difference there is the desktop runs 64 bit windows 7 while the laptop is on 32 bit Vista.</p><p>While EQ2 does not have a 64 bit client it does seem to run smoother memorywise when the OS is 64 bit.</p>

[TSR-JoshuaM]

<p><cite>MurFalad wrote:</cite></p><blockquote><p><cite>Talathion@Antonia Bayle wrote:</cite></p><blockquote><p>Drivers are updated.</p><p>replaced Harddrive. (replaced Harddrive).</p><p>Not a heating issue.</p><p>Not a Power Issue. (Replaced power).</p><p>Not a Ram Issue. (Replaced all ram, did memtest.).</p><p>Why do I keep Crashing?!</p></blockquote><p>Are you playing in windowed mode?  As a friend of mine seems to crash a lot in this mode so its the prime guess here at what is causing the crashing.</p><p>The other alternative I can think of is a guild hall memory crash, my laptop does that even with 4Gb of ram, while I never get a single crash on my desktop (its got 8Gb, but used to have 4Gb and not have a problem), I think the difference there is the desktop runs 64 bit windows 7 while the laptop is on 32 bit Vista.</p><p>While EQ2 does not have a 64 bit client it does seem to run smoother memorywise when the OS is 64 bit.</p></blockquote><p>Doesn't need to be a 64 bit client to take advantage of memory addresses that fall above the 4GB 32bit limitation, just the 64 bit OS <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

[Talathion]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>Open a support ticket and include your DXDIAG and MSINFO files, we'll dig in to the error reporting and find out.</p></blockquote><p>how do I do that?</p>

[TSR-JoshuaM]

<p><cite>Talathion@Antonia Bayle wrote:</cite></p><blockquote><p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>Open a support ticket and include your DXDIAG and MSINFO files, we'll dig in to the error reporting and find out.</p></blockquote><p>how do I do that?</p></blockquote><p>My signature has details on how to contact our support staff directly.</p>

[Talathion]

<p>Still getting constant crashing in the game, it fixed the issue somewhat but its still there.</p>

[TSR-JoshuaM]

<p><cite>Talathion@Antonia Bayle wrote:</cite></p><blockquote><p>Still getting constant crashing in the game, it fixed the issue somewhat but its still there.</p></blockquote><p>Do you have your incident number?  I'll review some information as well.</p>

[Talathion]

<p><span style="color: #404040; font-family: Helvetica, Arial, sans-serif; line-height: 15px;">110825-001314 Incident Number:</span></p><p>Apparently my Graphics driver wasn't updated so I updated it... heres the new DXDIAG.</p><p>Or so I think.. i'd need to show you my New MSinfo/DXDiag.</p>

[TSR-JoshuaM]

<p>Describe the crashes that persist.  Any pattern?  Does it happen after a certain amount of time or a specific area of the game consistently?</p>

[Talathion]

<p>Well they just happen when I log or change zones mostly....</p><p>Then sometimes when I'm fighting it will just kick me off the game and close the program.</p><p>Then sometimes (recently this only happend once) I get the window of Microsoft Error and the game doesn't crash or anything just the error shows up.</p><p>Its really life threatening when im trying to raid though, then it kicks me out.</p>

[TSR-JoshuaM]

<p><cite>Talathion@Antonia Bayle wrote:</cite></p><blockquote><p>Well they just happen when I log or change zones mostly....</p><p>Then sometimes when I'm fighting it will just kick me off the game and close the program.</p><p>Then sometimes (recently this only happend once) I get the window of Microsoft Error and the game doesn't crash or anything just the error shows up.</p><p>Its really life threatening when im trying to raid though, then it kicks me out.</p></blockquote><p>So EQII just closes, and you only actually received an error once, right?</p>

[Talathion]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><cite>Talathion@Antonia Bayle wrote:</cite></p><blockquote><p>Well they just happen when I log or change zones mostly....</p><p>Then sometimes when I'm fighting it will just kick me off the game and close the program.</p><p>Then sometimes (recently this only happend once) I get the window of Microsoft Error and the game doesn't crash or anything just the error shows up.</p><p>Its really life threatening when im trying to raid though, then it kicks me out.</p></blockquote><p>So EQII just closes, and you only actually received an error once, right?</p></blockquote><p>Its a 80% Chance to recieve an error, I also got one BSOD once saying something about Microsoft-Tables.  But I had alot of stuff running when that one happend, and Avast was updating whilst I was playing the game.</p>

[TSR-JoshuaM]

<p><cite>Talathion@Antonia Bayle wrote:</cite></p><blockquote><p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><cite>Talathion@Antonia Bayle wrote:</cite></p><blockquote><p>Well they just happen when I log or change zones mostly....</p><p>Then sometimes when I'm fighting it will just kick me off the game and close the program.</p><p>Then sometimes (recently this only happend once) I get the window of Microsoft Error and the game doesn't crash or anything just the error shows up.</p><p>Its really life threatening when im trying to raid though, then it kicks me out.</p></blockquote><p>So EQII just closes, and you only actually received an error once, right?</p></blockquote><p>Its a 80% Chance to recieve an error, I also got one BSOD once saying something about Microsoft-Tables.  But I had alot of stuff running when that one happend, and Avast was updating whilst I was playing the game.</p></blockquote><p>If you do have security software, like antivirus antispyware or internet security, I do recommend disabling them altogether or making sure you absolutely have properly configured an exception for the EQII game files and folder.</p>

[Talathion]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><cite>Talathion@Antonia Bayle wrote:</cite></p><blockquote><p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><cite>Talathion@Antonia Bayle wrote:</cite></p><blockquote><p>Well they just happen when I log or change zones mostly....</p><p>Then sometimes when I'm fighting it will just kick me off the game and close the program.</p><p>Then sometimes (recently this only happend once) I get the window of Microsoft Error and the game doesn't crash or anything just the error shows up.</p><p>Its really life threatening when im trying to raid though, then it kicks me out.</p></blockquote><p>So EQII just closes, and you only actually received an error once, right?</p></blockquote><p>Its a 80% Chance to recieve an error, I also got one BSOD once saying something about Microsoft-Tables.  But I had alot of stuff running when that one happend, and Avast was updating whilst I was playing the game.</p></blockquote><p>If you do have security software, like antivirus antispyware or internet security, I do recommend disabling them altogether or making sure you absolutely have properly configured an exception for the EQII game files and folder.</p></blockquote><p>how do I do that?</p>

[TSR-JoshuaM]

<p><cite>Talathion@Antonia Bayle wrote:</cite></p><blockquote><p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><cite>Talathion@Antonia Bayle wrote:</cite></p><blockquote><p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><cite>Talathion@Antonia Bayle wrote:</cite></p><blockquote><p>Well they just happen when I log or change zones mostly....</p><p>Then sometimes when I'm fighting it will just kick me off the game and close the program.</p><p>Then sometimes (recently this only happend once) I get the window of Microsoft Error and the game doesn't crash or anything just the error shows up.</p><p>Its really life threatening when im trying to raid though, then it kicks me out.</p></blockquote><p>So EQII just closes, and you only actually received an error once, right?</p></blockquote><p>Its a 80% Chance to recieve an error, I also got one BSOD once saying something about Microsoft-Tables.  But I had alot of stuff running when that one happend, and Avast was updating whilst I was playing the game.</p></blockquote><p>If you do have security software, like antivirus antispyware or internet security, I do recommend disabling them altogether or making sure you absolutely have properly configured an exception for the EQII game files and folder.</p></blockquote><p>how do I do that?</p></blockquote><p>You'll need to dig through the options.  It's not something SOE officially supports and I'd only be able to walk you through applications I've personally used before.</p>

[Talathion]

<p> not letting me log in.. lol</p><p>It willprobably make me repatch too... yep 414 MB.</p><p>I repatched and logged in.</p>

[Talathion]

<p>He said station launcher was the issue.. so I tried streaming and now I get "Error: Corrupted Block". What does this mean?</p>

[Talathion]

<p>Its really fun seeing the crash window all day :/</p>

[TSR-JoshuaM]

<p><span style="color: #cae0e6; font-family: verdana, arial, helvetica, sans-serif; background-color: #07161e;">Error: Corrupted Block</span></p><p>Is that coming from the LaunchPad or is it a Windows error message?  Sounds like a corrupt/damaged hard drive error message.</p>

[Talathion]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><span style="color: #cae0e6; font-family: verdana, arial, helvetica, sans-serif; background-color: #07161e;">Error: Corrupted Block</span></p><p>Is that coming from the LaunchPad or is it a Windows error message?  Sounds like a corrupt/damaged hard drive error message.</p></blockquote><p>Yeah, except this is a new harddrive.</p>

[Talathion]

<p>Everytime it crashed me it wont let me in until I run a full scan (which takes awile), then it makes me download 500 GB-1 MB of data, which takes awile.</p><p>Then I can play for a bit, then it crashed me again and again.. loop loop</p>

[TSR-JoshuaM]

<p><cite>Talathion@Antonia Bayle wrote:</cite></p><blockquote><p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><span style="color: #cae0e6; font-family: verdana, arial, helvetica, sans-serif; background-color: #07161e;">Error: Corrupted Block</span></p><p>Is that coming from the LaunchPad or is it a Windows error message?  Sounds like a corrupt/damaged hard drive error message.</p></blockquote><p>Yeah, except this is a new harddrive.</p></blockquote><p>New harddrive doesn't mean fully functional, and the only "block" i can think of is a term used in regards to hard drives. </p><p>So how about the first question?  LaunchPad error or Windows error message?</p>

[TSR-JoshuaM]

<p><cite>Talathion@Antonia Bayle wrote:</cite></p><blockquote><p>Everytime it crashed me it wont let me in until I run a full scan (which takes awile), then it makes me download 500 GB-1 MB of data, which takes awile.</p><p>Then I can play for a bit, then it crashed me again and again.. loop loop</p></blockquote><p>So, corrupt block, having to full scan that results in identified incomplete or damaged files prompting re-downloads... I think you're looking at a damaged hard drive and it's on the way out.</p><p>I'd run a chkdsk on the hard drive right away.</p>

[Talathion]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><cite>Talathion@Antonia Bayle wrote:</cite></p><blockquote><p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><span style="color: #cae0e6; font-family: verdana, arial, helvetica, sans-serif; background-color: #07161e;">Error: Corrupted Block</span></p><p>Is that coming from the LaunchPad or is it a Windows error message?  Sounds like a corrupt/damaged hard drive error message.</p></blockquote><p>Yeah, except this is a new harddrive.</p></blockquote><p>New harddrive doesn't mean fully functional, and the only "block" i can think of is a term used in regards to hard drives. </p><p>So how about the first question?  LaunchPad error or Windows error message?</p></blockquote><p>I don't know if it does this with other games, only Sony Online Entertainment Games.</p>

[TSR-JoshuaM]

<p><cite>Talathion@Antonia Bayle wrote:</cite></p><blockquote><p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><cite>Talathion@Antonia Bayle wrote:</cite></p><blockquote><p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><span style="color: #cae0e6; font-family: verdana, arial, helvetica, sans-serif; background-color: #07161e;">Error: Corrupted Block</span></p><p>Is that coming from the LaunchPad or is it a Windows error message?  Sounds like a corrupt/damaged hard drive error message.</p></blockquote><p>Yeah, except this is a new harddrive.</p></blockquote><p>New harddrive doesn't mean fully functional, and the only "block" i can think of is a term used in regards to hard drives. </p><p>So how about the first question?  LaunchPad error or Windows error message?</p></blockquote><p>I don't know if it does this with other games, only Sony Online Entertainment Games.</p></blockquote><p>Can you take a screenshot of the error message and post it?</p>

[Talathion]

<p>ugh didn't get an error this time, but it basicly freezed up and repeated the same sound over/over.</p>

[TSR-JoshuaM]

<p>Howd the chkdsk go?</p>

[Talathion]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>Howd the chkdsk go?</p></blockquote><p>What does that mean?</p>

[TSR-JoshuaM]

<p>You may want to consult your hard drive manual or documentation that came with your PC.  You will need to run some hard drive diagnostic utilities.</p>

[Talathion]

<p><img src="http://img269.imageshack.us/img269/4808/15730374.png" width="366" height="452" /></p><p>This was checked, could this of been the problem?</p>

[TSR-JoshuaM]

<p>No.  Do you have service available for your PC? A warranty?</p>

[Talathion]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>No.  Do you have service available for your PC? A warranty?</p></blockquote><p>I dunno ... its way past its warranty.</p>

[TSR-JoshuaM]

<p><cite>Talathion@Antonia Bayle wrote:</cite></p><blockquote><p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>No.  Do you have service available for your PC? A warranty?</p></blockquote><p>I dunno ... its way past its warranty.</p></blockquote><p>Well you said the hard drive is new, right?  That should still have it's own warranty.  Contact the manufacturer for support.  It does appear to be a hard drive failure.</p>

[Talathion]

<p><img src="http://img849.imageshack.us/img849/9549/76368578.png" width="424" height="272" /></p><p>This image is burned into my eyes.</p>

[TSR-JoshuaM]

<p>Have you looked in to running that chkdsk yet or consulted the manufacturer on any brand specific diagnostic utilities?</p>