HELP >>> Fatal error after patching. [Archive]

View Full Version : HELP >>> Fatal error after patching.

Encantador

08-25-2011, 03:50 PM

After running an old fanshioned complete download I cannot launch EQ2. It crashes and tells me ..Everquest II has detected an unrecoverable error and must shutdown.G:liveeq2gameClientsrcClientApp.cpp(4010): Np game assets found. Please launch from the patcher.00418a53 010375e4--- I have tried doing a full scan. Also clearing the Run as Administrator flag and resetting it. I press Play, it brings up 2 windows (one saying processing login and the other the mini-patch window) and then it crashes ... What else can I try ?

TSR-JoshuaM

08-25-2011, 03:51 PM

Which server do you play on and are you using our latest LaunchPad for Everquest II? If not, I recommend the full download version and to install a new copy over your existing EQII game folder.<a href="http://launch.soe.com/eq2" target="_blank">[EQII] LaunchPad</a>

Encantador

08-25-2011, 03:53 PM

I play on Guk but it never gets that far. I think I am using the launchpad I have used since I started playing 6(??!!) years ago. I don't remember ever changing it.

TSR-JoshuaM

08-25-2011, 03:53 PM

<cite>Encantador wrote:</cite><blockquote>I play on Guk but it never gets that far. I think I am using the launchpad I have used since I started playing 6(??!!) years ago. I don't remember ever changing it.</blockquote>Please download the one I linked above and make the transition to our latest <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />

Aza

08-25-2011, 04:50 PM

<cite>Encantador wrote:</cite><blockquote>After running an old fanshioned complete download I cannot launch EQ2. It crashes and tells me ..Everquest II has detected an unrecoverable error and must shutdown.G:liveeq2gameClientsrcClientApp.cpp(4010): Np game assets found. Please launch from the patcher.00418a53 010375e4--- I have tried doing a full scan. Also clearing the Run as Administrator flag and resetting it. I press Play, it brings up 2 windows (one saying processing login and the other the mini-patch window) and then it crashes ... What else can I try ?</blockquote>Getting same error...reinstalled game a month ago so patcher is current. Tried using launcher from game files and didnt work either (and logged in as admin)

JazzMaus

08-25-2011, 05:35 PM

<cite>Azami wrote:</cite><blockquote>Getting same error...reinstalled game a month ago so patcher is current.</blockquote>FWIW, I re-installed EQ2 only about 2 weeks ago, yet Joshua told me I was using the old launchpad, & recommended I DL the new one from his link.That hasn't helped any, but still, you might try it ... maybe it will work for you.

TSR-JoshuaM

08-25-2011, 05:38 PM

<cite>JazzMaus wrote:</cite><blockquote><cite>Azami wrote:</cite><blockquote>Getting same error...reinstalled game a month ago so patcher is current.</blockquote>FWIW, I re-installed EQ2 only about 2 weeks ago, yet Joshua told me I was using the old launchpad, & recommended I DL the new one from his link.That hasn't helped any, but still, you might try it ... maybe it will work for you.</blockquote>I posted some new info for you specifically in another thread. Saw some new errors reported from your connection.

Choombatta

08-25-2011, 05:39 PM

I have tried the new installer, the new flash, reloaded the game from scratch, and nothing works. I also play on Butcherblock.No matter what method I use, I either get the fatal error that no game disk is found ( I have a digital download ) or I hit PLAY and it just kicks to desktop.I have tried every method posted today, and not one of them works for me.

TSR-JoshuaM

08-25-2011, 05:46 PM

<cite>Choombatta wrote:</cite><blockquote>I have tried the new installer, the new flash, reloaded the game from scratch, and nothing works. I also play on Butcherblock.No matter what method I use, I either get the fatal error that no game disk is found ( I have a digital download ) or I hit PLAY and it just kicks to desktop.I have tried every method posted today, and not one of them works for me.</blockquote>Right click the game icon you use to launch the game and select Run as Admin. This has been successful with everyone with the no disk found error so far.

Keianna

08-25-2011, 07:49 PM

Yep, I am getting the exact same thing, regardless of Stationlauncher, old Launchpad or newly downloaded today Launchpad..... Ready to kick my computer in (and its not even her fault)....

TSR-JoshuaM

08-25-2011, 07:52 PM

<cite>Keianna@Unrest_old wrote:</cite><blockquote>Yep, I am getting the exact same thing, regardless of Stationlauncher, old Launchpad or newly downloaded today Launchpad..... Ready to kick my computer in (and its not even her fault)....</blockquote>Open a support ticket, my shift is nearly done for the day I won't be able to continue to troubleshoot. Theres something about your, and a few others, issue that is different than what we've been dealing today and we need to dig in and find out. Include your DXDIAG/MSINFO files in the ticket.

Aza

08-26-2011, 10:15 AM

<cite>Choombatta wrote:</cite><blockquote>I have tried the new installer, the new flash, reloaded the game from scratch, and nothing works. I also play on Butcherblock.No matter what method I use, I either get the fatal error that no game disk is found ( I have a digital download ) or I hit PLAY and it just kicks to desktop.I have tried every method posted today, and not one of them works for me.</blockquote>Okay boys and girls...SOLUTION...just downloading the installer doesnt work so I uninstalled EQ2 and downloaded and reinstalled form the posted link....everything works fine now. Drastic fix but tried everything else first and at least I can log into the game now.

TigerLotus

08-26-2011, 10:53 AM

I have the same issues:<ul><li>run as admin does notfix this</li><li>delet temp folders does not</li><li>scan installation does not either</li><li>reinstalling is not a appropriate option</li></ul>Playing on Antonia Bayle and Valor.PS: There should not be a path G:liveeq2gameClientsrcClientApp.cppon my computer, looks like you guys forgot to exchange some static path.

TSR-JoshuaM

08-26-2011, 10:58 AM

<cite>TigerLotus wrote:</cite><blockquote>I have the same issues:<ul><li>run as admin does notfix this</li><li>delet temp folders does not</li><li>scan installation does not either</li><li>reinstalling is not a appropriate option</li></ul>Playing on Antonia Bayle and Valor.PS: There should not be a path G:liveeq2gameClientsrcClientApp.cppon my computer, looks like you guys forgot to exchange some static path.</blockquote>Which patcher are you using? Open the patcher and hit INFO or OPtions to get the version information.Also, the G drive is server side, nothing needs to be modified there.

TigerLotus

08-26-2011, 11:12 AM

I am using the streaming client Version 446 3.0.0.223 153.Of course I am not starting EverQuest2.exe directly <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" />More:<ul><li>It seems like the launcher does not scan the assets correctly.</li><li>Launcher crashes often, after 308kb patching after switching from EU to US (and the other way)The exe is not runing in Task after crash.</li><li>approx. every second time I click on play nothing happens at all (no exe in tasks)</li><li>all the other times I get the...G:liveeq2gameClientsrcClientApp.cpp(4010)Error that has been mentioned</li></ul>One more interesting thing:The game was running fine yesterday evening on US-Antonia Bayle (22.00 CET).EU-Servers were still on patching.Today after patching some KB (10.00 CET) the Application has the error.It seems something was patched/happend during that time, that causes the error.

TSR-JoshuaM

08-26-2011, 11:18 AM

<cite>TigerLotus wrote:</cite><blockquote>I am using the streaming client Version 446 3.0.0.223 153.Of course I am not starting EverQuest2.exe directly <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" />More:<ul><li>It seems like the launcher does not scan the assets correctly.</li><li>Launcher crashes often, after 308kb patching after switching from EU to US (and the other way)The exe is not runing in Task after crash.</li><li>approx. every second time I click on play nothing happens at all (no exe in tasks)</li><li>all the other times I get the...G:liveeq2gameClientsrcClientApp.cpp(4010)Error that has been mentioned</li></ul>One more interesting thing:The game was running fine yesterday evening on US-Antonia Bayle (22.00 CET).Today after patching some KB (10.00 CET) the Application has the error.It seems something was patched/happend during that time, that causes the error.</blockquote>As of your post, servers have been down for 12 minutes, once they return we'll tackle any continued errors you are receiving.

Keianna

08-26-2011, 12:08 PM

even with current update (114kb), as of 0828am, still have the 'game assets cannot be found' error.was at least hoping I could launch, even if servers were down.there is a file; launchpad.txt:[Settings]webapp=http://launchpad.patch.station.sony.com/lp3/index.htmldigestURL=http://manifest.patch.station.sony.com/patch/manifest/launchpad/launchpad-all/lp3-eq2-full.soeskin=LaunchPad.pngappSize=664,630appOffset =52,30appSkin=eq2appName=EverQuest IIappIcon=EQII.icocurtainColor=#000000game=eq2-full

TigerLotus

08-26-2011, 01:41 PM

Is there still some patching in progress?Are there new informations to the patcher-issue?The error is still the same for me, I am waiting ~9 hours now.PS: It would be nice to "unite" all patcher-problem threads, there are 3-4 of them.

TSR-JoshuaM

08-26-2011, 01:45 PM

<cite>TigerLotus wrote:</cite><blockquote>Is there still some patching in progress?Are there new informations to the patcher-issue?The error is still the same for me, I am waiting ~9 hours now.PS: It would be nice to "unite" all patcher-problem threads, there are 3-4 of them.</blockquote>If I could consolidate the threads I would, but I can only lock/unlock <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" />Have you already re-applied Run as Admin permission?

TigerLotus

08-26-2011, 02:03 PM

Of course I have, I am professional <img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" />BTW I have some interesting news for you, and all, who have the 4010 Error <img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" /><ul><li>Checking my ../EQ2/assetcache/ folder I found 7 files:<ul><li>asset1.vdb</li><li>asset2.vdb</li><li>asset3.vdb</li><li>asset4.vdb</li><li>asset5.vdb</li><li>asset6.vdb</li><li>asset7.vdb</li></ul></li><li>I already told you, that yesterday evening EQ2 was running fine. The only file that wasaltered since yesterday was:<ul><li>asset1.vdb</li></ul></li><li>So I DELETED asset1.vdb and startet the launcher and the game - IT WORKED</li><li>now I took a look at ../EQ2/assetcache/ folder again - there are 8 files now:<ul><li>asset1.vdb</li><li>asset2.vdb</li><li>asset3.vdb</li><li>asset4.vdb</li><li>asset5.vdb</li><li>asset6.vdb</li><li>asset7.vdb</li><li>asset.vdb</li></ul></li><li>asset.vdb was NOT THERE before, could it be, that the assets could not be found becausethe launchpad somehow deleted this file while patching?I remember, that the launcher CRASHED on updating and other players mentioned that, too.It is possible that the file vanished due to the launcher crashing while writing this file.</li><li>The launcher seems not to be able to recreate asset.vdb until asset1.vdb is deleted.</li><li>I can't say if asset.vdb is the reason, or an error in asset1.vdb but the best solution yet is:DELETE asset1.vdb (~2GB) or maybe get a asset.vdb (~1,2mb)</li><li>I think asset.vdb is a index for all asset files and the reason for the crash is, that it is actually missing</li></ul>

TSR-JoshuaM

08-26-2011, 02:54 PM

<cite>TigerLotus wrote:</cite><blockquote>Of course I have, I am professional <img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" />BTW I have some interesting news for you, and all, who have the 4010 Error <img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" /><ul><li>Checking my ../EQ2/assetcache/ folder I found 7 files:<ul><li>asset1.vdb</li><li>asset2.vdb</li><li>asset3.vdb</li><li>asset4.vdb</li><li>asset5.vdb</li><li>asset6.vdb</li><li>asset7.vdb</li></ul></li><li>I already told you, that yesterday evening EQ2 was running fine. The only file that wasaltered since yesterday was:<ul><li>asset1.vdb</li></ul></li><li>So I DELETED asset1.vdb and startet the launcher and the game - IT WORKED</li><li>now I took a look at ../EQ2/assetcache/ folder again - there are 8 files now:<ul><li>asset1.vdb</li><li>asset2.vdb</li><li>asset3.vdb</li><li>asset4.vdb</li><li>asset5.vdb</li><li>asset6.vdb</li><li>asset7.vdb</li><li>asset.vdb</li></ul></li><li>asset.vdb was NOT THERE before, could it be, that the assets could not be found becausethe launchpad somehow deleted this file while patching?I remember, that the launcher CRASHED on updating and other players mentioned that, too.It is possible that the file vanished due to the launcher crashing while writing this file.</li><li>The launcher seems not to be able to recreate asset.vdb until asset1.vdb is deleted.</li><li>I can't say if asset.vdb is the reason, or an error in asset1.vdb but the best solution yet is:DELETE asset1.vdb (~2GB) or maybe get a asset.vdb (~1,2mb)</li><li>I think asset.vdb is a index for all asset files and the reason for the crash is, that it is actually missing</li></ul></blockquote>Thanks for that breakdown. I'll go through it myself and get the information passed along to the LaunchPad developers.