Everquest2.exe crashes following GU61 update

[fleeble]

<p>I run my game as administrator. I have an install from the new and old streaming client, and one which I just downloaded from the new full download. All installs follow the same pattern, which I can watch in my task manager (Windows 7, Nvidia, Mcafee box), which is the Launchpad.exe loads and I can enter my login details. I get to the place where I can click play. I do so, and I see the launcher window disappear as usual, and I see everquest2.exe appear in my task list. A few seconds later it disappears and the game never loads. This is true for all of the installations I talked about above. I have removed/redone all of the firewall exceptions in Mcafee. In addition, starting everquest2.exe manually gives me the same G:live error that others are reporting.</p>

[Alokut1]

<p>The same thing is happening with me when I try to log in.  <span >I see everquest2.exe appear in my task list. A few seconds later it disappears and the game never loads.</span></p><p>Please help</p>

[TSR-JoshuaM]

<p>If you had previously set the run as admin permissions for the LaunchPad prior to our update, make sure to reset it (uncheck, apply, recheck), and any exceptions made in security software have been removed and re-added.  </p>

[Fore]

<p>I had the same issue on 3 different computers (no problems on the 4th computer...dont know why).</p><p>One of the 3 is running Windows 7, ran as admin and worked although there was a very long delay</p><p>The other two computers are running XP, what is the fix for XP?</p>

[TSR-JoshuaM]

<p><cite>Forenz wrote:</cite></p><blockquote><p>I had the same issue on 3 different computers (no problems on the 4th computer...dont know why).</p><p>One of the 3 is running Windows 7, ran as admin and worked although there was a very long delay</p><p>The other two computers are running XP, what is the fix for XP?</p></blockquote><p>Any firewall software on the XP machine?  Might need to reset any exceptions set prior to the update.</p>

[Fore]

None that I know of. I have been playing the game for while now and have gone through several updates and never had a problem.

[Kaolo]

Same is happening with me, never happened before. Just updated and continues to crash.

[TSR-JoshuaM]

<p>Which server do you play on? Also, are you using our latest LaunchPad? I've linked it for you below.</p><p><a href="http://launch.soe.com/eq2" target="_blank">[EQII] LaunchPad</a></p>

[Melrakki]

<p><span >assetdb.dll ?  was that one fixed properly ?</span></p>

[Kir]

I too have this issue, however I am able to work around it by enabling 'Run as Administrator', rather than disable it. I'm using 7 x64.

[Kaolo]

<p>Same problem here too, same asset. Running the game as admin stalls when I hit play. Running it normally crashes.</p><p> Problem Event Name:    APPCRASH  Application Name:    EverQuest2.exe  Application Version:    1.0.0.1  Application Timestamp:    4e5543f0  Fault Module Name:    assetdb.dll  Fault Module Version:    1.1.0.0  Fault Module Timestamp:    4ddaaa54</p><p>ps: how do I use new launch pad without creating an entire new folder for the game?</p>

[TSR-JoshuaM]

<p>Yes, please make sure you are running it as an admin by right-clicking the game icon and selecting Run as Admin.</p>

[JazzMaus]

<p>I've un-checked & re-checked Run As Administrator on my icons .... same result .... "no game assets detected.</p>

[iarrobino]

<p>I get the following error after GU61:</p><p>Exception Processing Message c0000013 Parameters 75b6bf7c 75b6bf7c 75b6bf7c</p><p>looking further...</p><p>AppName: everquest2.exe     AppVer: 1.0.0.1     ModName: everquest2.exeModVer: 1.0.0.1     Offset: 006afb6c</p><p>[EDIT: 9PM EST - I am reinstalling using the full installer to see if it works then. <em>Going to take all night to load.</em>]</p><p>[EDIT: 8/26 7AM EST - installed full launcher for EQ2 instead of the 2X version - that just pops me in char creation screen and doesn't let me pick server. This morning I loaded the full 2x launcher on top of my 2x install, I was expecting to see it load a lot of files but it went straight to launching the game and promptly died with the error "G:liveeq2gameClientsrcClientApp.cpp(4010): No game assets found.  Please launch the game from the patcher. 00418a53 010375e4". I was loading from patcher.]</p>

[TSR-JoshuaM]

<p><cite>JazzMaus wrote:</cite></p><blockquote><p>I've un-checked & re-checked Run As Administrator on my icons .... same result .... "no game assets detected.</p></blockquote><p>Looks like you are using our older LaunchPad.  Please update to our latest available below.  I recommend the full download version, install a new copy, and use your existing EQII game folder for installation.</p><p><a href="http://launch.soe.com/eq2" target="_blank">[EQII] LaunchPad</a></p>

[Fore]

What about for XP ... there is no run as admin...my account is setup with admin rights.

[JazzMaus]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><cite>JazzMaus wrote:</cite></p><blockquote><p>I've un-checked & re-checked Run As Administrator on my icons .... same result .... "no game assets detected.</p></blockquote><p>Looks like you are using our older LaunchPad.  Please update to our latest available below.  I recommend the full download version, install a new copy, and use your existing EQII game folder for installation.</p><p><a href="http://launch.soe.com/eq2" target="_blank">[EQII] LaunchPad</a></p></blockquote><p>Sheesh ... I just D/L'd the launcher two weeks ago, & used it just yesterday without problem. But, thanx anyway.</p><p>Edit: D/L'd the new patcher from your link. Same error message, even after ensuring I'm running admin.</p><p>Edit 2: FWIW, my EQ2X account on the Freeport server works just fine.</p>

[Keianna]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><cite>JazzMaus wrote:</cite></p><blockquote><p>I've un-checked & re-checked Run As Administrator on my icons .... same result .... "no game assets detected.</p></blockquote><p>Looks like you are using our older LaunchPad.  Please update to our latest available below.  I recommend the full download version, install a new copy, and use your existing EQII game folder for installation.</p><p><a href="http://launch.soe.com/eq2" target="_blank">[EQII] LaunchPad</a></p></blockquote><p>Old Launcher, New Launcher (downloaded above link this morning), and StationLauncher all come back with:Game assets could not be found...</p><p>About to delete the drive.</p>

[TSR-JoshuaM]

<p><cite>Keianna@Unrest_old wrote:</cite></p><blockquote><p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><cite>JazzMaus wrote:</cite></p><blockquote><p>I've un-checked & re-checked Run As Administrator on my icons .... same result .... "no game assets detected.</p></blockquote><p>Looks like you are using our older LaunchPad.  Please update to our latest available below.  I recommend the full download version, install a new copy, and use your existing EQII game folder for installation.</p><p><a href="http://launch.soe.com/eq2" target="_blank">[EQII] LaunchPad</a></p></blockquote><p>Old Launcher, New Launcher (downloaded above link this morning), and StationLauncher all come back with:Game assets could not be found...</p><p>About to delete the drive.</p></blockquote><p>Where do you have the game installed to?  Whats the full path?</p>

[Keianna]

<p>F:Everquest 2</p><p>But the error comes back saying something like G:live.........etc</p><p>Yet, all my icons face towards F:</p>

[erick815]

<p>I am having the same issue now as well.</p><p>I run Windows 7 I checked the run as admin option and was able to login and play then the client crashed now when i press play I get the crash for everquest2.exe</p><p>If i try to straight run everquest2.exe I het a verify g:live error</p><p>I also tried setting everquest2 to run as admin this did not help.</p>

[Vancalar]

<p>In my case it helped to remove ( i mean back up <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /> )whole "assets" catalog content.</p><p>Game now runs well but of course i had to redownload initial 500 MB and lost allready predownloaded files.</p><p>Now installing full version...</p><p>Hope it helps.</p><p>Regards</p>

[Craz2000]

<p>Both my machines are crashing all of a sudden. Both are running windows XP.</p><p>one crashes the second i enter the came and its not running the streaming client with 17GB taking up the on the HDD, the other crashes the second Everquest2.exe runs with and without the launcher launching it, this has the streaming client with 7GB taken.</p><p>both machines were then set to the most basic settings using the settings program in the EQ2 directory, no change. both are installed in the default directory at "C:Program FilesSony Online EntertainmentInstalled GamesEverQuest II Extended"</p><p>account is Freeport server.</p><p>non streaming computer is an Imac running xp PRO sp2 on bootcamp</p><p>streaming computer is a home built PC running windows xp PRO SP3, both have ran EQ2 for years without a problem.</p>

[Lorriana]

<p>  Another one having this issue.  It crashes after pressing play, as in all cases.  Same error.  I get the Everquest 2 logo with the green bar.  It barely starts before the error stops it.  Same error if I run launcher or it I start direct from everquest2.exe.  Things I have tried:</p><p>Setting/resetting admin on launcher and everquest2.exe</p><p>Moving and reinstalling everquest2.exe</p><p>Setting and resetting all firewall settings for anything EQ2 related</p><p>Yelling</p><p>Hoping</p><p>Complaining to my sister who happened to be visiting</p><p>Can't tell that anything made any difference.  The yelling seemed to have the most effect on my sanity.  The hoping, the least.  One thing that may be useful.  Might be nothing.  My internet is really kind of crap today, and the update actually went wonky at one point.  The error where the timer keeps gaining time.  Was up to a month or so more download time.  I stopped it and restarted.  It went fine after that, except for the nasty error stops.  Just wondering if I have some corrupted data somewhere?  But where to find it, if that is the case></p>

[Craz2000]

<p>deleted assetcache on both comps, and yes im guessing now they both are streaming cliemts. Imac still crashes but the other runs now</p><p>installed a new client and it still crashes the second i enter the world</p>

[JamionEscher]

<p>Hey finally found a thread for this issue.</p><p>Deleted, Reinstalled, Deleted and ReDLed entire game, running as Admin.</p><p>Running Win7 Ultimate (although that doesn't sound like it's the issue)</p><p>Permafrost server although game doesn't get that far to actually launch.</p><p>Here is what Windows is saying:</p><p>Problem signature:</p><p>  Problem Event Name:<span style="white-space: pre;"> </span>APPCRASH</p><p>  Application Name:<span style="white-space: pre;"> </span>EverQuest2.exe</p><p>  Application Version:<span style="white-space: pre;"> </span>1.0.0.1</p><p>  Application Timestamp:<span style="white-space: pre;"> </span>4e5543f0</p><p>  Fault Module Name:<span style="white-space: pre;"> </span>assetdb.dll</p><p>  Fault Module Version:<span style="white-space: pre;"> </span>1.1.0.0</p><p>  Fault Module Timestamp:<span style="white-space: pre;"> </span>4ddaaa54</p><p>  Exception Code:<span style="white-space: pre;"> </span>c0000005</p><p>  Exception Offset:<span style="white-space: pre;"> </span>0000ccfa</p><p>"C:UsersPublicSony Online EntertainmentInstalled GamesEverQuest II StreamingLaunchPad.exe"</p><p>Streaming Client, crashes as soon as I hit play.</p><p>Please fix.</p>

[princesskiwi]

<p>I too am crashing when I click play. I'm using the streaming client (I tried re-downloading it after the update, as I usually have to after every update.) I click play, the launchpad disappears, and I get a message "EQ Client Application has encountered a problem and needs to close..." etc. I have also tried clearing my cache with no success.</p>

[Craz2000]

<p><cite>Geena@Nagafen wrote:</cite></p><blockquote><p>I too am crashing when I click play. I'm using the streaming client (I tried re-downloading it after the update, as I usually have to after every update.) I click play, the launchpad disappears, and I get a message "EQ Client Application has encountered a problem and needs to close..." etc. I have also tried clearing my cache with no success.</p></blockquote><p>one of my computers were having the same problem. deleted the assetcache and worked fine right after</p>

[Seiffil]

<p>I'm running the full version launchpad.  I have already downloaded the new version of the launchpad.  I use Windows XP, and have checked my firewalls.</p><p>It gives a message of Fatal error, <verify> G:LiveEQ2gameClientsrcclientapp.cpp (4010):  No game assets found. Please launch game from the patcher 00418a53 010375e4.</p><p>I tried deleting the assetcache as some people have and it didn't resolve the issue.</p>

[TSR-JoshuaM]

<p><cite>Seiffil@Permafrost wrote:</cite></p><blockquote><p>I'm running the full version launchpad.  I have already downloaded the new version of the launchpad.  I use Windows XP, and have checked my firewalls.</p><p>It gives a message of Fatal error, G:LiveEQ2gameClientsrcclientapp.cpp (4010):  No game assets found. Please launch game from the patcher 00418a53 010375e4.</p><p>I tried deleting the assetcache as some people have and it didn't resolve the issue.</p></blockquote><p>Soon as the servers come back up, we'll troubleshoot this together.  You can also contact our support staff directly at any time.</p>