game crashes on clicking play after new patch [Archive]

rich-

08-25-2011, 12:48 PM

Hello. just got the new patch and on one of my computers every time i click play i get the error message<verify> G:liveeq2gameclientsrcclientapp.cpp(4010)No game assets found PLease lauch the game from the patcher. 00418a53 010375e4Now i find this a little odd as there is no G drive in the pc and never has been so why its tryign to look there i have no idea why its looking thereHave rebooted the pc and run a full file scan a few times but still getting the message.please help <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />

TSR-JoshuaM

08-25-2011, 01:00 PM

the G drive is server side. This error indicates that you are probably using the Streaming LaunchPad and starting the Everquest2.exe file directly instead of the LaunchPad to patch. Please make sure you are using our LaunchPad to patch first.

Akamaru

08-25-2011, 01:02 PM

I'm getting the same error. Everything was working fine until this update today.

rich-

08-25-2011, 01:04 PM

humm well as far as i can tell im still useing the same icon to start the game as i have been before the patch.click the icon comes with soe logo. then the please enter user name and passwordthen takes us to char select launchpad. then click play and then get that message

TSR-JoshuaM

08-25-2011, 01:04 PM

<cite>rich- wrote:</cite><blockquote>humm well as far as i can tell im still useing the same icon to start the game as i have been before the patch.click the icon comes with soe logo. then the please enter user name and passwordthen takes us to char select launchpad. then click play and then get that message</blockquote>Give it a few, we are still down so it may be triggering erroneous messages.

rich-

08-25-2011, 01:15 PM

ok will wait till servers are back upnow knowing that its server side the g drive makes more sence and nice in a way to see im not alonehope the servers comeign back up will fix it

ZUES

08-25-2011, 01:16 PM

Run as administrator!

TSR-JoshuaM

08-25-2011, 01:20 PM

Thanks Stabb, yep make sure you do that as our patch will replace the Everquest2.exe file.

lerwill

08-25-2011, 01:24 PM

Having a similar issue. At first after the patch It turned download button to play. I hit it, it then shut down launcher window. Now when I load the launcher, it looks normal except that the play button now states "Playing" and doesnt allow for any further interaction.

TSR-JoshuaM

08-25-2011, 01:26 PM

<cite>lerwill wrote:</cite><blockquote>Having a similar issue. At first after the patch It turned download button to play. I hit it, it then shut down launcher window. Now when I load the launcher, it looks normal except that the play button now states "Playing" and doesnt allow for any further interaction.</blockquote>Check your task manager (push CTRL+ALT+DEL and click Task Manager) and check the processes tab for any open Everquest2.exe processes and end them.

rich-

08-25-2011, 02:03 PM

ok servers back upsorry forgot to add it is alway run as an admin.same problem as beforetryed everything i can think of. ran as admin. full file scan etc etc and still get this message

chaoticicon

08-25-2011, 02:13 PM

hope its not the problem i was having in test where i could swtart real game but always crashed on test server i posted the problem hope it didnt transfer over

Cratoh

08-25-2011, 02:36 PM

What do yo uhave to run as an admin? How do you do that please?

JazzMaus

08-25-2011, 02:39 PM

<cite>TSR-JoshuaM wrote:</cite><blockquote>Please make sure you are using our LaunchPad to patch first.</blockquote>Forgive me, but how do I do this?Edit: yes, I'm running as Administrator.

rich-

08-25-2011, 02:41 PM

to run as admin you need to right click the short cut on desktop then click run as adminustrator then click yes when the pop up box comes up

CoLD MeTaL

08-25-2011, 03:29 PM

Same error here. Can't log in. Running as admin.Don't use streamer, not starting exe directly. Exact same text as OP.

rich-

08-25-2011, 03:42 PM

well slight update. after trying a few tricks mentioned in anouther thread or two. i gave up and just copyed my eq2 folder from the working pc to the other pclooked like there was a small download but dont know if that helped but it worked first time no problems at all ( well sitting at char select atm)so it looks like something got whacked in the update on that pc. I hope they find out what it isGood luck guys

TSR-JoshuaM

08-25-2011, 03:43 PM

<cite>rich- wrote:</cite><blockquote>well slight update. after trying a few tricks mentioned in anouther thread or two. i gave up and just copyed my eq2 folder from the working pc to the other pclooked like there was a small download but dont know if that helped but it worked first time no problems at all ( well sitting at char select atm)so it looks like something got whacked in the update on that pc. I hope they find out what it isGood luck guys</blockquote>thanks for the update, i'll take a look in to the logging and see what I can find.

Ajohns714

08-25-2011, 03:53 PM

Running as admin did seem to be a temporary fix for me.... but never had to run it that way before. Will we have to from here on out?

TSR-JoshuaM

08-25-2011, 03:56 PM

<cite>Ajohns714 wrote:</cite><blockquote>Running as admin did seem to be a temporary fix for me.... but never had to run it that way before. Will we have to from here on out?</blockquote>Any time we replace the entire file and previously set allowances are reset, yes. How often this will be, I couldn't say with any certainty.Perhaps you remember when initially running it clicking Allow on the User Account Control window that pops up for Windows Vista/7 systems. That set an exception which recognized a specific file. We placed the entirety of that file so the set exception doesn't recognize it anymore.

JazzMaus

08-25-2011, 04:17 PM

OK, I'm running as Administrator, & I tried using the Launchpad directly from my EQ2 folder. Same error: "no game assets detected."I'm very much not a computer techie, so I'm stuck.

Aza

08-25-2011, 04:27 PM

<cite>rich- wrote:</cite><blockquote>Hello. just got the new patch and on one of my computers every time i click play i get the error messageG:liveeq2gameclientsrcclientapp.cpp(4010)No game assets found PLease lauch the game from the patcher. 00418a53 010375e4Now i find this a little odd as there is no G drive in the pc and never has been so why its tryign to look there i have no idea why its looking thereHave rebooted the pc and run a full file scan a few times but still getting the message.please help <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /> </blockquote>Having the same problem...using updated patcher but I guess I shouldnt have expected Sony to make this easy...Btw Sony...I took half a day off work today so I could redo all my AA's, adornments, etc for all my toons...would REALLY appreciate a solution

TSR-JoshuaM

08-25-2011, 04:55 PM

<cite>Azami wrote:</cite><blockquote><cite>rich- wrote:</cite><blockquote>Hello. just got the new patch and on one of my computers every time i click play i get the error messageG:liveeq2gameclientsrcclientapp.cpp(4010)No game assets found PLease lauch the game from the patcher. 00418a53 010375e4Now i find this a little odd as there is no G drive in the pc and never has been so why its tryign to look there i have no idea why its looking thereHave rebooted the pc and run a full file scan a few times but still getting the message.please help <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /> </blockquote>Having the same problem...using updated patcher but I guess I shouldnt have expected Sony to make this easy...Btw Sony...I took half a day off work today so I could redo all my AA's, adornments, etc for all my toons...would REALLY appreciate a solution</blockquote>Make sure you are starting the LaunchPad as an admin by right-clicking the game icon and selecting Run as admin. Beyond that, if you are a Splitpaw player that server is still being updated at the moment.

Aza

08-25-2011, 05:15 PM

<cite>TSR-JoshuaM wrote:</cite><blockquote><cite>Azami wrote:</cite><blockquote><cite>rich- wrote:</cite><blockquote>Hello. just got the new patch and on one of my computers every time i click play i get the error messageG:liveeq2gameclientsrcclientapp.cpp(4010)No game assets found PLease lauch the game from the patcher. 00418a53 010375e4Now i find this a little odd as there is no G drive in the pc and never has been so why its tryign to look there i have no idea why its looking thereHave rebooted the pc and run a full file scan a few times but still getting the message.please help <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /> </blockquote>Having the same problem...using updated patcher but I guess I shouldnt have expected Sony to make this easy...Btw Sony...I took half a day off work today so I could redo all my AA's, adornments, etc for all my toons...would REALLY appreciate a solution</blockquote>Make sure you are starting the LaunchPad as an admin by right-clicking the game icon and selecting Run as admin. Beyond that, if you are a Splitpaw player that server is still being updated at the moment.</blockquote>Logged in as admin, Butcherblock server, still getting same error

Bearklaaw

08-25-2011, 05:18 PM

having the same problem here, changed admin and everything still no fix. launched from eq2maps worked!!!!!

TSR-JoshuaM

08-25-2011, 05:19 PM

<cite>Azami wrote:</cite><blockquote><cite>TSR-JoshuaM wrote:</cite><blockquote><cite>Azami wrote:</cite><blockquote><cite>rich- wrote:</cite><blockquote>Hello. just got the new patch and on one of my computers every time i click play i get the error messageG:liveeq2gameclientsrcclientapp.cpp(4010)No game assets found PLease lauch the game from the patcher. 00418a53 010375e4Now i find this a little odd as there is no G drive in the pc and never has been so why its tryign to look there i have no idea why its looking thereHave rebooted the pc and run a full file scan a few times but still getting the message.please help <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /> </blockquote>Having the same problem...using updated patcher but I guess I shouldnt have expected Sony to make this easy...Btw Sony...I took half a day off work today so I could redo all my AA's, adornments, etc for all my toons...would REALLY appreciate a solution</blockquote>Make sure you are starting the LaunchPad as an admin by right-clicking the game icon and selecting Run as admin. Beyond that, if you are a Splitpaw player that server is still being updated at the moment.</blockquote>Logged in as admin, Butcherblock server, still getting same error</blockquote>Are you using our latest LaunchPad for Everquest II? By logged in as admin, I assume you are on XP as well?If you are not using the latest LaunchPad for EQII, I've included a a link for it below and recommend the full download version, install a new copy, and re-using your existing EQII game folder.<a href="http://launch.soe.com/eq2" target="_blank">[EQII] LaunchPad</a>

JazzMaus

08-25-2011, 05:24 PM

<cite>TSR-JoshuaM wrote:</cite><blockquote>Are you using our latest LaunchPad for Everquest II? By logged in as admin, I assume you are on XP as well?If you are not using the latest LaunchPad for EQII, I've included a a link for it below and recommend the full download version, install a new copy, and re-using your existing EQII game folder.<a href="http://launch.soe.com/eq2" target="_blank">[EQII] LaunchPad</a></blockquote>So far as I can tell, I've done all these things, & I'm still getting the "no game assets detected" message.

Aza

08-25-2011, 05:26 PM

<cite>TSR-JoshuaM wrote:</cite><blockquote><cite>Azami wrote:</cite><blockquote><cite>TSR-JoshuaM wrote:</cite><blockquote><cite>Azami wrote:</cite><blockquote><cite>rich- wrote:</cite><blockquote>Hello. just got the new patch and on one of my computers every time i click play i get the error messageG:liveeq2gameclientsrcclientapp.cpp(4010)No game assets found PLease lauch the game from the patcher. 00418a53 010375e4Now i find this a little odd as there is no G drive in the pc and never has been so why its tryign to look there i have no idea why its looking thereHave rebooted the pc and run a full file scan a few times but still getting the message.please help <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /> </blockquote>Having the same problem...using updated patcher but I guess I shouldnt have expected Sony to make this easy...Btw Sony...I took half a day off work today so I could redo all my AA's, adornments, etc for all my toons...would REALLY appreciate a solution</blockquote>Make sure you are starting the LaunchPad as an admin by right-clicking the game icon and selecting Run as admin. Beyond that, if you are a Splitpaw player that server is still being updated at the moment.</blockquote>Logged in as admin, Butcherblock server, still getting same error</blockquote>Are you using our latest LaunchPad for Everquest II? By logged in as admin, I assume you are on XP as well?If you are not using the latest LaunchPad for EQII, I've included a a link for it below and recommend the full download version, install a new copy, and re-using your existing EQII game folder.<a href="http://launch.soe.com/eq2" target="_blank">[EQII] LaunchPad</a></blockquote>Okay.....Butcherblock server, reinstalled game a month ago so have current launcher, logged in as admin, Windows 7, checked firewall, getting irritated, ready to go to Rift

Laiina

08-25-2011, 05:30 PM

Getting same error, but after going away for a few minutes it came up, so it might be just that it is thinking in the background for 4-5 minutes? Apparently it does not show up in the task manager while doing so, but appears to be working.

TSR-JoshuaM

08-25-2011, 05:31 PM

Instead of telling me that you have a current LaunchPad, go ahead and log in and click options on the top left and tell me the version numbers.I also don't see any errors being logged by our server, so I gotta ask what you mean by checked your firewall. Do you have an exception already set? Remove it and re-add it and try it again, perhaps?

JazzMaus

08-25-2011, 05:32 PM

<cite>Laiina wrote:</cite><blockquote>Getting same error, but after going a way for a few minutes it came up, so it might be just that it is thinking in the background for 4-5 minutes?</blockquote>All I'm getting is the window that says "no game assets detected" & a lot of tech stuff, then an OK click button. I click the OK button, the window goes away & takes EQ2 with it.As I mentioned in a different thread, my EQ2X account works just fine ... but I can't log in to any Live server.

Imakilla

08-25-2011, 05:34 PM

<table cellspacing="1" cellpadding="4" width="100%"><tbody><tr><td >From:</td><td colspan="2" width="100%"><a class="nav" href="http://forums.station.sony.com/eq2/user/profile.m?user_id=545410">TSR-JoshuaM</a></td></tr><tr><td >To:</td><td colspan="2" width="100%"></td></tr><tr><td >Date:</td><td colspan="2" width="100%">08/25/2011 13:22:54</td></tr><tr><td >Subject:</td><td width="100%">Re:crash after patch</td></tr><tr><td colspan="3" valign="top">You may need to contact our support staff and open a ticket. Include your DXDIAG and MSINFO files, I have not seen these errors before personally.</td></tr></tbody></table>This was said at 1:33 pdt hmm funny how he has never heard of this issue concidering that this entire forum is full of people saying the same thing

TSR-JoshuaM

08-25-2011, 05:35 PM

<cite>JazzMaus wrote:</cite><blockquote><cite>Laiina wrote:</cite><blockquote>Getting same error, but after going a way for a few minutes it came up, so it might be just that it is thinking in the background for 4-5 minutes?</blockquote>All I'm getting is the window that says "no game assets detected" & a lot of tech stuff, then an OK click button. I click the OK button, the window goes away & takes EQ2 with it.As I mentioned in a different thread, my EQ2X account works just fine ... but I can't log in to any Live server.</blockquote>I see a different error for you now. SocketError:Host Not FoundI want you to double check a proxy setting for me. Click Start > Control Panel > Internet Options > Connections Tab > Click LAN Settings near the bottom > Make sure any box under the Proxy server section is unchecked.Then double check this setting as well.Click Start > Control Panel > Internet Options > Advanced Tab > Scroll through the settings to the security section > Uncheck the box that reads "Do not save encrypted pages to disk" > Click Apply/OK.

TSR-JoshuaM

08-25-2011, 05:38 PM

<cite>Imakilla wrote:</cite><blockquote><table cellspacing="1" cellpadding="4" width="100%"><tbody><tr><td>From:</td><td colspan="2" width="100%"><a class="nav" href="http://forums.station.sony.com/eq2/user/profile.m?user_id=545410">TSR-JoshuaM</a></td></tr><tr><td>To:</td><td colspan="2" width="100%"></td></tr><tr><td>Date:</td><td colspan="2" width="100%">08/25/2011 13:22:54</td></tr><tr><td>Subject:</td><td width="100%">Re:crash after patch</td></tr><tr><td colspan="3" valign="top">You may need to contact our support staff and open a ticket. Include your DXDIAG and MSINFO files, I have not seen these errors before personally.</td></tr></tbody></table>This was said at 1:33 pdt hmm funny how he has never heard of this issue concidering that this entire forum is full of people saying the same thing</blockquote><table style="border: 2px solid #6d8b93;" cellspacing="1" cellpadding="4" width="100%"><tbody><tr><td >From:</td><td colspan="2" width="100%"><a class="nav" href="http://forums.station.sony.com/eq2/user/profile.m?user_id=222038">Imakilla</a></td></tr><tr><td >To:</td><td colspan="2" width="100%"><a class="name" href="http://forums.station.sony.com/eq2/user/profile.m?user_id=545410">TSR-JoshuaM</a></td></tr><tr><td >Date:</td><td colspan="2" width="100%">08/25/2011 12:06:17</td></tr><tr><td >Subject:</td><td width="100%">crash after patch</td></tr><tr><td colspan="3" valign="top">having issue from launch pad as soon as it patches it gives me error Exeption Processing Message c0000013 Parameters 75b6bf9 4 75b6bf9 75b6bf9c and then three options cancle try again continue im running windows xp and have already tried running as admin</td></tr></tbody></table>I have not seen teh Exeption Processing Message error before, nor anyone else posting about it.

JazzMaus

08-25-2011, 05:38 PM

<cite>TSR-JoshuaM wrote:</cite><blockquote><cite>JazzMaus wrote:</cite><blockquote><cite>Laiina wrote:</cite><blockquote>Getting same error, but after going a way for a few minutes it came up, so it might be just that it is thinking in the background for 4-5 minutes?</blockquote>All I'm getting is the window that says "no game assets detected" & a lot of tech stuff, then an OK click button. I click the OK button, the window goes away & takes EQ2 with it.As I mentioned in a different thread, my EQ2X account works just fine ... but I can't log in to any Live server.</blockquote>I see a different error for you now. SocketError:Host Not FoundI want you to double check a proxy setting for me. Click Start > Control Panel > Internet Options > Connections Tab > Click LAN Settings near the bottom > Make sure any box under the Proxy server section is unchecked.Then double check this setting as well.Click Start > Control Panel > Internet Options > Advanced Tab > Scroll through the settings to the security section > Uncheck the box that reads "Do not save encrypted pages to disk" > Click Apply/OK.</blockquote>OK, I followed both of those instructions, & so far as I can tell, they're all fine -- no Proxy boxes are checked, & encrypted pages are not being saved to disk.Tried to fire up EQ2 from the new patcher I DL'd from your link ... same thing. "No game assets detected."

Rocko_Socko

08-25-2011, 05:43 PM

The same thing was happening to me. Although I never received an error message. I just hit play in the launchpad but the game would never start.I right clicked and hit run as administrator and that worked although I have never had to do that before. Just an fyi but you can go into the shortcut by right clicking it and going to properties. Under the compatibility tab, click on the box at the bottom "Run as administrator" and that prevents you from having to right click the shortcut every time you start the game.Socko Rocko

TSR-JoshuaM

08-25-2011, 05:45 PM

<cite>Rocko_Socko wrote:</cite><blockquote>The same thing was happening to me. Although I never received an error message. I just hit play in the launchpad but the game would never start.I right clicked and hit run as administrator and that worked although I have never had to do that before. Just an fyi but you can go into the shortcut by right clicking it and going to properties. Under the compatibility tab, click on the box at the bottom "Run as administrator" and that prevents you from having to right click the shortcut every time you start the game.Socko Rocko</blockquote>Thanks Rocko! Great advice.

NiamiDenMother

08-25-2011, 05:48 PM

Sadly, admin mode doesn't fix the issue for me, but I've had to do a file-swapping workaround on Test for a few weeks, and have just started using the same workaround for the live client as well. (I'm part of the "no error message, hit play and then ... nada" crowd <img src="/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" alt="SMILEY" />)

TSR-JoshuaM

08-25-2011, 05:51 PM

Getting more reports regarding the Streaming LaunchPad specifically throwing out a few different errors, or none at all. I'll post back if I get more information on it specifically. In the meantime, this is what needs to be ensured.Windows Vista/7 users: Right-click the game icon and click properties. Click the compatibility tab and select Run this program as an administrator near the bottom. Apply/OK. Make sure any previously set firewall or antivirus exceptions must be removed and re-added.

Rothgar

08-25-2011, 06:01 PM

Just an update that development is looking into the issue as well. Running as admin may be a workaround for some people, but we are working on a permanent fix that shouldn't require this.

TSR-JoshuaM

08-25-2011, 06:03 PM

Awesome! Thanks for the update Rothgar.

matrimcuathon

08-25-2011, 06:10 PM

I am crashing as well. The game gets all the way to "Adding character to game world" then crashes with the following error: Problem Event Name: APPCRASH Application Name: EverQuest2.exe Application Version: 1.0.0.1 Application Timestamp: 4e5543f0 Fault Module Name: nvd3dum.dll Fault Module Version: 8.17.12.7061 Fault Module Timestamp: 4d9e7b03 Exception Code: c0000005 Exception Offset: 00301c62 OS Version: 6.0.6002.2.2.0.768.3 Locale ID: 1033 Additional Information 1: fd00 Additional Information 2: ea6f5fe8924aaa756324d57f87834160 Additional Information 3: fd00 Additional Information 4: ea6f5fe8924aaa756324d57f87834160I have downloaded the Launcher 3.0.0.300, completely re-installed the game, run it as administrator and I still crash. I have also removed and re-added firewall exceptions (I have even tried it with the firewall off). I even double checked the settins in Internet Options and they are correct. I am at a loss as to what to do now. I don't know if it matters but I am on Unrest.

TSR-JoshuaM

08-25-2011, 06:24 PM

<cite>matrimcuathon wrote:</cite><blockquote>I am crashing as well. The game gets all the way to "Adding character to game world" then crashes with the following error: Problem Event Name: APPCRASH Application Name: EverQuest2.exe Application Version: 1.0.0.1 Application Timestamp: 4e5543f0 Fault Module Name: nvd3dum.dll Fault Module Version: 8.17.12.7061 Fault Module Timestamp: 4d9e7b03 Exception Code: c0000005 Exception Offset: 00301c62 OS Version: 6.0.6002.2.2.0.768.3 Locale ID: 1033 Additional Information 1: fd00 Additional Information 2: ea6f5fe8924aaa756324d57f87834160 Additional Information 3: fd00 Additional Information 4: ea6f5fe8924aaa756324d57f87834160I have downloaded the Launcher 3.0.0.300, completely re-installed the game, run it as administrator and I still crash. I have also removed and re-added firewall exceptions (I have even tried it with the firewall off). I even double checked the settins in Internet Options and they are correct. I am at a loss as to what to do now. I don't know if it matters but I am on Unrest.</blockquote>The error I line I copied below may be indicating an issue with your video card drivers. I recommend visiting Nvidia.com and downloading the latest drivers for your video card.

64639227113

08-25-2011, 06:25 PM

verifylog.txtbuild="SOEBuild=7964L" version="SOEVersionString=2011/8/24 11:21:06" build_type="USER OPTIMIZED" ls_address="none" zone="" loc=" 0.00 0.00 0.00" performance="3" verify="G:liveeq2gameClientsrcClientApp.cpp(4010): No game assets found. Please launch the game from the patcher. 00418a53 010375e4"Equally, with run as admin, without it. No firewall, no antivirus, no proxy. OS xp sp3.EverQuest2.exe - SOEBuild 7964L, SOEBuildCLID 167821, SOEVersionString 2011/8/24 11:21:06<img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" />

JazzMaus

08-25-2011, 06:27 PM

<cite>TSR-JoshuaM wrote:</cite><blockquote>Windows Vista/7 users: Right-click the game icon and click properties. Click the compatibility tab and select Run this program as an administrator near the bottom. Apply/OK. Make sure any previously set firewall or antivirus exceptions must be removed and re-added. </blockquote>Forgive me if this is a dumb questions, but ... what about XP users? I get a "Run As ..." option when I right click the icon, but I can't find any other way to ensure I'm running in admin.Launchpad version numbers ...Application: 446Shell: 3.0.0.300Plug-In: 153Running a "scan game assets" check from that screen now.

TSR-JoshuaM

08-25-2011, 06:27 PM

<cite>64639227113 wrote:</cite><blockquote>verifylog.txtbuild="SOEBuild=7964L" version="SOEVersionString=2011/8/24 11:21:06" build_type="USER OPTIMIZED" ls_address="none" zone="" loc=" 0.00 0.00 0.00" performance="3" verify="G:liveeq2gameClientsrcClientApp.cpp(4010): No game assets found. Please launch the game from the patcher. 00418a53 010375e4"Equally, with run as admin, without it. No firewall, no antivirus, no proxy. OS xp sp3.EverQuest2.exe - SOEBuild 7964L, SOEBuildCLID 167821, SOEVersionString 2011/8/24 11:21:06<img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" /></blockquote>What folder is your EQII installed to? Running through some theories here to fix this.

QuaiCon

08-25-2011, 06:29 PM

deleting all assetcache files solved the problem for me but leaves me with long redownload. strange thing is that the scan function in new streaming launcher seems to do absolutley nothing. even after deleting the asset cache files it did not start redownlaoding anything. when i click play game client launches now tho and starts downloading assets again.

TSR-JoshuaM

08-25-2011, 06:33 PM

<cite>Arianna@Splitpaw wrote:</cite><blockquote>deleting all assetcache files solved the problem for me but leaves me with long redownload. strange thing is that the scan function in new streaming launcher seems to do absolutley nothing. even after deleting the asset cache files it did not start redownlaoding anything. when i click play game client launches now tho and starts downloading assets again.</blockquote>If you are not too far in to the redownload, I do recommend the full download version instead which does not steam its assets. There did seem to be an issue with this update propagating to the streaming clients as well, which we do apologize for the inconvenience it caused.

JazzMaus

08-25-2011, 06:41 PM

<cite>TSR-JoshuaM wrote:</cite><blockquote>What folder is your EQII installed to? Running through some theories here to fix this.</blockquote>FWIW, mine is C:Program FilesSony Online EntertainmentInstalled GamesEverquest II.If it helps any, I have no assetscache file in that folder, but I do have one in my ...Everquest II Extended folder. I'm able to access that account & get into the Extended game & everything, as normal. I just can't access any of the Live servers on my Live account.

Diba

08-25-2011, 06:42 PM

I have the same problem here ( from Germany ). No game assets found. The driver are new and i had no Problems on Test and with the English Client. I really don`t want to download this streaming thing because i hate it and my connection is to weak. I can`t use this System! How can i get an other launcher for the non streaming client? I just need an launcher, your links are complete packages.

TSR-JoshuaM

08-25-2011, 06:43 PM

<cite>JazzMaus wrote:</cite><blockquote><cite>TSR-JoshuaM wrote:</cite><blockquote>What folder is your EQII installed to? Running through some theories here to fix this.</blockquote>FWIW, mine is C:Program FilesSony Online EntertainmentInstalled GamesEverquest II.If it helps any, I have no assetscache file in that folder, but I do have one in my ...Everquest II Extended folder. I'm able to access that account & get into the Extended game & everything, as normal. I just can't access any of the Live servers on my Live account.</blockquote>The asset_cache folder is specific to the streaming LaunchPad. Everything else uses the PAKS folder with individual asset files.Would you mind deleting the files (NOT folders) from the EQII folder, and reinstalling the full download version of our LaunchPad to reinstall? You can skip deleting the (server)_(charactername)_eq2_uisettings.xml files to preserve your UI settings.<a href="http://launch.soe.com/eq2" target="_blank">[EQII] LaunchPad</a>

64639227113

08-25-2011, 06:44 PM

<cite>TSR-JoshuaM wrote:</cite><blockquote><cite>64639227113 wrote:</cite><blockquote>verifylog.txtbuild="SOEBuild=7964L" version="SOEVersionString=2011/8/24 11:21:06" build_type="USER OPTIMIZED" ls_address="none" zone="" loc=" 0.00 0.00 0.00" performance="3" verify="G:liveeq2gameClientsrcClientApp.cpp(4010): No game assets found. Please launch the game from the patcher. 00418a53 010375e4"Equally, with run as admin, without it. No firewall, no antivirus, no proxy. OS xp sp3.EverQuest2.exe - SOEBuild 7964L, SOEBuildCLID 167821, SOEVersionString 2011/8/24 11:21:06<img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" /></blockquote>What folder is your EQII installed to? Running through some theories here to fix this.</blockquote>E:GamesEverQuest II RUEverQuest2.exe>.< Our techsupport already sleeps.

TSR-JoshuaM

08-25-2011, 06:45 PM

<cite>64639227113 wrote:</cite><blockquote><cite>TSR-JoshuaM wrote:</cite><blockquote><cite>64639227113 wrote:</cite><blockquote>verifylog.txtbuild="SOEBuild=7964L" version="SOEVersionString=2011/8/24 11:21:06" build_type="USER OPTIMIZED" ls_address="none" zone="" loc=" 0.00 0.00 0.00" performance="3" verify="G:liveeq2gameClientsrcClientApp.cpp(4010): No game assets found. Please launch the game from the patcher. 00418a53 010375e4"Equally, with run as admin, without it. No firewall, no antivirus, no proxy. OS xp sp3.EverQuest2.exe - SOEBuild 7964L, SOEBuildCLID 167821, SOEVersionString 2011/8/24 11:21:06<img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" /></blockquote>What folder is your EQII installed to? Running through some theories here to fix this.</blockquote>E:GamesEverQuest II RUEverQuest2.exe>.< Our techsupport already sleeps.</blockquote>Are you running the LaunchPad.exe or the Everquest2.exe directly?

64639227113

08-25-2011, 06:49 PM

Both LaunchPad.exe & Everquest2.exe directly - effect one, error(

JazzMaus

08-25-2011, 06:57 PM

<cite>TSR-JoshuaM wrote:</cite><blockquote><cite>JazzMaus wrote:</cite><blockquote><cite>TSR-JoshuaM wrote:</cite><blockquote>What folder is your EQII installed to? Running through some theories here to fix this.</blockquote>FWIW, mine is C:Program FilesSony Online EntertainmentInstalled GamesEverquest II.If it helps any, I have no assetscache file in that folder, but I do have one in my ...Everquest II Extended folder. I'm able to access that account & get into the Extended game & everything, as normal. I just can't access any of the Live servers on my Live account.</blockquote>The asset_cache folder is specific to the streaming LaunchPad. Everything else uses the PAKS folder with individual asset files.Would you mind deleting the files (NOT folders) from the EQII folder, and reinstalling the full download version of our LaunchPad to reinstall? You can skip deleting the (server)_(charactername)_eq2_uisettings.xml files to preserve your UI settings.<a href="http://launch.soe.com/eq2" target="_blank">[EQII] LaunchPad</a></blockquote>Deleted all the files except my UI setting, re-downloaded the Launchpad from that link .... same results, "no game assets detected."This has been consistent, whether I'm using the icon on my desk top, or the Station Launchpad or EQ2 client apps from the install folder itself.

Keltherin

08-25-2011, 08:07 PM

Rothgar

08-25-2011, 08:13 PM

We have a fix coming very soon for this problem that will not require you to use "Run as Administrator".When we publish the fix, there will be no downtime, you'll only need to run the patcher again and the fix will be applied to your machine.Sorry for the inconvenience this might have caused.

JazzMaus

08-25-2011, 08:54 PM

<cite>Rothgar wrote:</cite><blockquote>We have a fix coming very soon for this problem that will not require you to use "Run as Administrator".When we publish the fix, there will be no downtime, you'll only need to run the patcher again and the fix will be applied to your machine.Sorry for the inconvenience this might have caused.</blockquote>Thanx Rothgar, & to Joshua for all the assistance!

Biomortis

08-25-2011, 11:24 PM

I too had this exact error. Nothing mentioned in the prior suggestions helped. When I downloaded the new patcher to install the complete 12.6GB again, I decided to install the new patcher into my existing EQ2 directory. This updated the old launcher and downloaded about 110mb of material and now works properly.I would imagine all those having trouble are using an older version of the launcher that for some reason is not compatible.

JamionEscher

08-26-2011, 12:00 AM

<div>Posted this in the other thread as well.Deleted, Reinstalled, Deleted and ReDLed entire game, running as Admin.Running Win7 Ultimate (although that doesn't sound like it's the issue)Permafrost server although game doesn't get that far to actually launch.Here is what Windows is saying:Problem signature: Problem Event Name: APPCRASH Application Name: EverQuest2.exe Application Version: 1.0.0.1 Application Timestamp: 4e5543f0 Fault Module Name: assetdb.dll Fault Module Version: 1.1.0.0 Fault Module Timestamp: 4ddaaa54 Exception Code: c0000005 Exception Offset: 0000ccfa"C:UsersPublicSony Online EntertainmentInstalled GamesEverQuest II StreamingLaunchPad.exe"Streaming Client, crashes as soon as I hit play.Please fix.</div>

JamionEscher

08-26-2011, 12:05 AM

<cite>Rothgar wrote:</cite><blockquote>We have a fix coming very soon for this problem that will not require you to use "Run as Administrator".When we publish the fix, there will be no downtime, you'll only need to run the patcher again and the fix will be applied to your machine.Sorry for the inconvenience this might have caused.</blockquote>Oh no the Sony soon. Last time I heard that I was waiting for the Aino to come out (now called Xperia Play). Soon was 6 years.

Jesdyr

08-26-2011, 12:05 AM

<cite>Rothgar wrote:</cite><blockquote>We have a fix coming very soon for this problem that will not require you to use "Run as Administrator".When we publish the fix, there will be no downtime, you'll only need to run the patcher again and the fix will be applied to your machine.Sorry for the inconvenience this might have caused.</blockquote>seems like there is more than one problem because run as admin does nothing for me.

JamionEscher

08-26-2011, 12:41 AM

looks like some sort of update has fixed it, although I have to reloas every zone now... oh well. At least its back up and running.

trgyslr

08-26-2011, 01:06 AM

Glad I found this thread -- I've been having the same problem with Streaming (using MS XP) -- but I hope I understood Rothgar to say there will be a fix without necessitating a fresh download of the entire game. Doesn't seem reasonable to have to do that for a bug. Besides, there is a reason I installed Streaming in this particular computer... Thanks for staying in touch here, tho'.

trgyslr

08-26-2011, 01:16 AM

Here's what I get when I try to launch directly from the LaunchPad (I have no option for Admin in Run As...): .... FATAL ERROR EverQuest II has detected an unrecoverable error and must shutdown. G:liveeq2gameClientsrcClientApp.cpp (4010): No game assets found. Please launch the game from the patcher. 00418a53 010375e4 ....

Keianna

08-26-2011, 02:36 AM

^^You're not the only one.Some have said try installing the new patcher (didnt work for me), and some have said try deleting the accesscache (will try that in a few hours when I get home from work).

DerEraSesor

08-26-2011, 07:20 AM

Well, removing the files in the assets cache helps in the sense that you can log in. Means also downloading the whole game again.Atm, i am trying the strategy of removing file asset 1 and coped the others back into the folder. will see, what happens.

Keianna

08-26-2011, 07:25 AM

<cite>Telluria@Splitpaw wrote:</cite><blockquote>Well, removing the files in the assets cache helps in the sense that you can log in. Means also downloading the whole game again.Atm, i am trying the strategy of removing file asset 1 and coped the others back into the folder. will see, what happens.</blockquote>I had one file in the assetscache, but I never had a login issue.. I had a launching issue. I can log into stationlauncher/launchpad, but when trying to launch the game, I get the 'game assets could not be found' error

DerEraSesor

08-26-2011, 07:29 AM

with login, i meant, starting the game<img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />

Akamaru

08-26-2011, 09:21 AM

Is this fixed for anyone?I'm still having the same problem, Don't really want to have to re-download the whole game, or use the streaming launcher as I have to use 3G Wireless Internet and only get 7gb D/L a month

CoLD MeTaL

08-26-2011, 09:56 AM

<cite>Akamaru@Najena wrote:</cite><blockquote>Is this fixed for anyone?I'm still having the same problem, Don't really want to have to re-download the whole game, or use the streaming launcher as I have to use 3G Wireless Internet and only get 7gb D/L a month</blockquote>it is not fixed for me. 24 hours of downtime, and it is Friday, I am betting I won't be playing all weekend due to this.

Aza

08-26-2011, 10:09 AM

<cite>TSR-JoshuaM wrote:</cite><blockquote>Instead of telling me that you have a current LaunchPad, go ahead and log in and click options on the top left and tell me the version numbers.I also don't see any errors being logged by our server, so I gotta ask what you mean by checked your firewall. Do you have an exception already set? Remove it and re-add it and try it again, perhaps?</blockquote>Downloaded patcher from your link...still got the same error. Finally uninstalled the game and downloaded and reinstalled from your link. Everything works fine now but its a pretty drastic fix. Definately a problem on Sony's end and I hope I dont have to reinstall the game every time you have a major update.

JazzMaus

08-26-2011, 11:04 AM

<cite>Biomortis wrote:</cite><blockquote>I would imagine all those having trouble are using an older version of the launcher that for some reason is not compatible.</blockquote>I wish that were the case, but it's not: I've done exactly as you have, with exactly the same results as before. At this point, I'm figuring that it's going to take either SOE action, or me doing what Azami did (uninstall EQ2, re-install, & blow off an entire Friday of playing time) in order to fix the issue myself.Edit: D/L'd some kind of hot fix just now. No change -- same error, "no game assets detected." Clearly, still not fixed.

TSR-JoshuaM

08-26-2011, 11:08 AM

<cite>JazzMaus wrote:</cite><blockquote><cite>Biomortis wrote:</cite><blockquote>I would imagine all those having trouble are using an older version of the launcher that for some reason is not compatible.</blockquote>I wish that were the case, but it's not: I've done exactly as you have, with exactly the same results as before. At this point, I'm figuring that it's going to take either SOE action, or me doing what Azami did (uninstall EQ2, re-install, & blow off an entire Friday of playing time) in order to fix the issue myself.Edit: D/L'd some kind of hot fix just now. No change -- same error, "no game assets detected." Clearly, still not fixed.</blockquote>Open your patcher and click Info and tell me the version numbers.

JazzMaus

08-26-2011, 11:10 AM

<cite>TSR-JoshuaM wrote:</cite><blockquote>Open your patcher and click Info and tell me the version numbers. </blockquote>Application: 446Shell: 3.0.0.300Plug-In: 153This is the patcher I downloaded from your link last night.BTW, I really appreciate your efforts; I know this can't possibly be very enjoyable for you.

Akamaru

08-26-2011, 11:15 AM

VersionApplication: 446Shell: 3.0.0.300Plug-In: 153

TSR-JoshuaM

08-26-2011, 11:16 AM

<cite>JazzMaus wrote:</cite><blockquote><cite>TSR-JoshuaM wrote:</cite><blockquote>Open your patcher and click Info and tell me the version numbers. </blockquote>Application: 446Shell: 3.0.0.300Plug-In: 153This is the patcher I downloaded from your link last night.</blockquote>The server logging shows SocketError:Host Not FoundWe typically see this error when a Firewall, Antivirus, internet security, or proxy exists. Have you double checked all of this? I'm not saying its limited to just those, but 99% of the time one of this is affecting it. This is different than any errors anyone else is getting throughout the Splitpaw extended downtime yesterday so we must dig further. Open a support ticket, attach MSINFO and DXDIAG files, give me the incident number once complete and I will do a thorough review.

TSR-JoshuaM

08-26-2011, 11:17 AM

<cite>JazzMaus wrote:</cite><blockquote><cite>TSR-JoshuaM wrote:</cite><blockquote>Open your patcher and click Info and tell me the version numbers. </blockquote>BTW, I really appreciate your efforts; I know this can't possibly be very enjoyable for you.</blockquote>You'd be surprised. I am actually here because I want to be and love the EQII community. <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />

JazzMaus

08-26-2011, 11:25 AM

<cite>TSR-JoshuaM wrote:</cite><blockquote>We typically see this error when a Firewall, Antivirus, internet security, or proxy exists.</blockquote>I have the typical IE Firewall up, & Spybot S&D anti-virus. Neither of these has ever caused me any problem before. I don't know about proxy stuff, but I checked the proxy settings you mentioned, & all of those boxes were un-checked, as was that box you mentioned about saving encrypted files.If it helps any at all, I'm on Permafrost, not Splitpaw.I'll run the MSINFO & DXDIAG, but I'm not at all looking forward to dealing with the customer service system. Would uninstalling & re-installing help? I'd actually prefer to do that .........Almost forgot: I did try turning my Firewall off last night .... same results.

Leonardo

08-26-2011, 11:26 AM

I had the same exact issue.G:liveeq2gameclientsrcclientapp.cppthe stupid cannot find game asset blah blah blah. This is what I did. I went into:C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IIassetcachedeleted the last patch files: (sorted by date)asset1.vdb - asset7.vdb roughly at 1.99gb per a fileI was instantly able to access the game. The patch has corrupted files in it SOE.

TSR-JoshuaM

08-26-2011, 11:30 AM

<cite>JazzMaus wrote:</cite><blockquote><cite>TSR-JoshuaM wrote:</cite><blockquote>We typically see this error when a Firewall, Antivirus, internet security, or proxy exists.</blockquote>I have the typical IE Firewall up, & Spybot S&D anti-virus. Neither of these has ever caused me any problem before. I don't know about proxy stuff, but I checked the proxy settings you mentioned, & all of those boxes were un-checked, as was that box you mentioned about saving encrypted files.If it helps any at all, I'm on Permafrost, not Splitpaw.I'll run the MSINFO & DXDIAG, but I'm not at all looking forward to dealing with the customer service system. Would uninstalling & re-installing help? I'd actually prefer to do that .........</blockquote>You're dealing with the customer service system right now as it is... <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" />I would disable your firewall and spybot and anything else you might have security related. You may have been asked at some point to allow EQ2 through either form of protection, that exception might still be in place but it won't recognize the newly replaced EXE files.Once I get that incident number I'll review the system diagnostic information and I'm sure I'll be able to provide more recommendations then as well.

TSR-JoshuaM

08-26-2011, 11:31 AM

<cite>Leonardo@Antonia Bayle wrote:</cite><blockquote>I had the same exact issue.G:liveeq2gameclientsrcclientapp.cppthe stupid cannot find game asset blah blah blah. This is what I did. I went into:C:ProgramDataSony Online EntertainmentInstalled GamesEverQuest IIassetcachedeleted the last patch files: (sorted by date)asset1.vdb - asset7.vdb roughly at 1.99gb per a fileI was instantly able to access the game. The patch has corrupted files in it SOE.</blockquote>I'm hesitant to say that the patch has corrupted files in it as it isn't an across the board streaming issue. However, that doesn't mean it's not being looked in to. We're doing our best to prevent and repair all of the issues the update brought about as quickly and efficiently as possible.

JazzMaus

08-26-2011, 11:36 AM

<cite>TSR-JoshuaM wrote:</cite><blockquote>I would disable your firewall and spybot and anything else you might have security related.</blockquote>OK, I tried doing that again. Same results -- "no game assets detected."I'll try muddling my way through getting a ticket number & all that stuff. You may be part of the customer service system, but you're the part that's easy to deal with.

TSR-JoshuaM

08-26-2011, 11:38 AM

<cite>JazzMaus wrote:</cite><blockquote><cite>TSR-JoshuaM wrote:</cite><blockquote>I would disable your firewall and spybot and anything else you might have security related.</blockquote>OK, I tried doing that again. Same results -- "no game assets detected."I'll try muddling my way through getting a ticket number & all that stuff. You may be part of the customer service system, but you're the part that's easy to deal with.</blockquote>I appreciate that and I'll make sure it continues to be easy. Once the ticket is open just get me the incident number and I'll start digging, you won't need to deal with anything or anyone else <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />

JazzMaus

08-26-2011, 11:38 AM

<cite>Leonardo@Antonia Bayle wrote:</cite><blockquote>deleted the last patch files: (sorted by date)</blockquote>People like me, who for some reason don't have an assetscache folder at all, are not helped by this. So, it's not so easily a matter of those files being clearly corrupt.

TSR-JoshuaM

08-26-2011, 11:39 AM

The asset_cache folder is streaming LaunchPad specific.The PAKS folder is utilized for every other patch method.

JazzMaus

08-26-2011, 11:45 AM

<cite>TSR-JoshuaM wrote:</cite><blockquote><cite>JazzMaus wrote:</cite><blockquote><cite>TSR-JoshuaM wrote:</cite><blockquote>I would disable your firewall and spybot and anything else you might have security related.</blockquote>OK, I tried doing that again. Same results -- "no game assets detected."I'll try muddling my way through getting a ticket number & all that stuff. You may be part of the customer service system, but you're the part that's easy to deal with.</blockquote>I appreciate that and I'll make sure it continues to be easy. Once the ticket is open just get me the incident number and I'll start digging, you won't need to deal with anything or anyone else <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /></blockquote>Ticket reference #: #110826-000491

TSR-JoshuaM

08-26-2011, 11:47 AM

Could you reattach the MSINFO file? Use the export feature, under the file menu, from the MSINFO32 application itself.

JazzMaus

08-26-2011, 11:54 AM

<cite>TSR-JoshuaM wrote:</cite><blockquote>Could you reattach the MSINFO file? Use the export feature, under the file menu, from the MSINFO32 application itself.</blockquote>OS Name Microsoft Windows XP ProfessionalVersion 5.1.2600 Service Pack 3 Build 2600OS Manufacturer Microsoft CorporationSystem Name NVIDIA-534ACFE4System Manufacturer System manufacturerSystem Model System Product NameSystem Type X86-based PCProcessor x86 Family 6 Model 15 Stepping 13 GenuineIntel ~2200 MhzBIOS Version/Date Phoenix Technologies, LTD ASUS P5N-E SLI ACPI BIOS Revision 0703, 8/9/2007SMBIOS Version 2.4Windows Directory C:WINDOWSSystem Directory C:WINDOWSsystem32Boot Device DeviceHarddiskVolume1Locale United StatesHardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"User Name NVIDIA-534ACFE4AdministratorTime Zone Pacific Daylight TimeTotal Physical Memory 4,096.00 MBAvailable Physical Memory 2.74 GBTotal Virtual Memory 2.00 GBAvailable Virtual Memory 1.91 GBPage File Space 5.34 GBPage File C:pagefile.sys

TSR-JoshuaM

08-26-2011, 12:01 PM

No, please use the link in my signature and follow the instructions. I need the actual exported file from MSINFO32.exe

JazzMaus

08-26-2011, 12:24 PM

<cite>TSR-JoshuaM wrote:</cite><blockquote>No, please use the link in my signature and follow the instructions. I need the actual exported file from MSINFO32.exe</blockquote>OK, I *think* I got the *.nfo file uploaded this time ..... my apologies for the non-techie incompetence <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" />

trgyslr

08-26-2011, 01:12 PM

TSR-JoshuaM -- There appeared to be a patch download -- about half a meg -- after I logged in but I'm still getting the same results. The interface evaporates and I get the Fatal Error message (see above). Basically, no change. Meanwhile, I have done nothing to EQ2 files. I _did_ make sure the game was a listed exception in the MS firewall but that was never an issue before nor, as you've said, might it matter without correct file recognition (should that download, if it was a patch, have changed that?) I'm not futzing with files without specific directions. Not my forte at all. I use Streaming in this machine due to low connectivity. Re-installing the entire game in one download would take days. As some of us have said, it's not our bug so... etc. What do we do now?

trgyslr

08-26-2011, 01:16 PM

Oh, almost forgot: LaunchPad version 3.0.0.223

TSR-JoshuaM

08-26-2011, 01:17 PM

<cite>trgyslr wrote:</cite><blockquote>TSR-JoshuaM -- There appeared to be a patch download -- about half a meg -- after I logged in but I'm still getting the same results. The interface evaporates and I get the Fatal Error message (see above). Basically, no change. Meanwhile, I have done nothing to EQ2 files. I _did_ make sure the game was a listed exception in the MS firewall but that was never an issue before nor, as you've said, might it matter without correct file recognition (should that download, if it was a patch, have changed that?) I'm not futzing with files without specific directions. Not my forte at all. I use Streaming in this machine due to low connectivity. Re-installing the entire game in one download would take days. As some of us have said, it's not our bug so... etc. What do we do now?</blockquote>Have you tried these instructions yet?Let's go over the basic steps that have been most successful. First is to make sure you are using our latest launchpad which you got covered. In order to get the game running you may need to run it as an administrator going forward. To do so, follow these steps:- Right-click your shortcut for EverQuest II- Select Properties- Navigate to the Compatibility Tab- Check the box labeled "Run this program as an administrator"- Click 'OK' and re-launch the game

JazzMaus

08-26-2011, 01:28 PM

Josh, you replied to my CSR ticket & asked me to disable a whole bunch of stuff.I don't know how to disable any of it <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /> Do I need to actually go through "my computer", hunting down all those files one by one? Do I use Task Manager? Forgive me, but I'm clueless on this step .....

TSR-JoshuaM

08-26-2011, 01:33 PM

<cite>JazzMaus wrote:</cite><blockquote>Josh, you replied to my CSR ticket & asked me to disable a whole bunch of stuff.I don't know how to disable any of it <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" /> Do I need to actually go through "my computer", hunting down all those files one by one? Do I use Task Manager? Forgive me, but I'm clueless on this step .....</blockquote>Its the wireless network monitor application that probably came with your wireless network adapter, mainly. You would need to consult the manual for uninstallation steps.As for firewall, here's some basic steps.You will need to ensure that any firewalls, anti-virus, or security suite software such as Norton or McAfee, have been disabled. We'll start with Windows Firewall. You will need to click on Start > Control Panel > Windows Firewall > Turn Windows Firewall on or off > check OFF for each section.

trgyslr

08-26-2011, 01:43 PM

Unfortunately, there is no such option in the Compatibility tab. (I'd have tried this last night first thing if I could.) It only offers a choice of program compatibility modes, display settings options and an input settings. Likewise, simple right click Run As... off the shortcut or directly from the LaunchPad in the game folder offers no Admin option. (Btw, I just copied all the DIAG and MSINFO data as per the forum instructions, should you want it.)

TSR-JoshuaM

08-26-2011, 01:45 PM

<cite>trgyslr wrote:</cite><blockquote>Unfortunately, there is no such option in the Compatibility tab. (I'd have tried this last night first thing if I could.) It only offers a choice of program compatibility modes, display settings options and an input settings. Likewise, simple right click Run As... off the shortcut or directly from the LaunchPad in the game folder offers no Admin option. (Btw, I just copied all the DIAG and MSINFO data as per the forum instructions, should you want it.) </blockquote>I can't tell if you are using the latest or oldest version from the server logs, seeing some jumbled errors.Make sure you are using this launchpad, I recommend the full version and re-using your existing EQ2 game folder.Lastly, are you in Windows XP?<a href="http://launch.soe.com/eq2" target="_blank">[EQII] LaunchPad</a>

trgyslr

08-26-2011, 01:52 PM

Yep, it's an old XP machine, '02 Service Pack 3. The owner bought the rig for gaming and it still runs EQ2 quite well with limited lag or crash issues. Again, my connectivity makes a full download prohibitive. I started to do that for awhile last night but I did the math and found it would take several days to take the entire 12.4 gig at my current download rates. Is there no smaller chunk of software I can take to work around the game's bug?

ZUES

08-26-2011, 01:52 PM

Rothgar can you please attach a test server button to the new patcher?Also, there is still a problem. About a third of our guildies cannot log in. They followed my advice to run as admin, deleted cache's and more. Still no result. Are you guys close to that patcher 4.0 as described in another thread? Now would be a good time. : )

TSR-JoshuaM

08-26-2011, 01:56 PM

<cite>Stabb@Unrest_old wrote:</cite><blockquote>Rothgar can you please attach a test server button to the new patcher?Also, there is still a problem. About a third of our guildies cannot log in. They followed my advice to run as admin, deleted cache's and more. Still no result. Are you guys close to that patcher 4.0 as described in another thread? Now would be a good time. : )</blockquote>Rothgar, and the EQII development team, are not the LaunchPad developers. This is separate entities internally. However, I doubt any changes will be made to the functionality of the current LP3 seeing as LP4 is on it's way very soon. You can speak with the LaunchPad developers directly on the LP forums, linked below.<a href="http://forums.station.sony.com/station/forums/list.m?category_id=56">http://forums.station.sony.com/stat...?category_id=56</a>

JazzMaus

08-26-2011, 01:57 PM

<cite>TSR-JoshuaM wrote:</cite><blockquote><cite>JazzMaus wrote:</cite><blockquote>Josh, you replied to my CSR ticket & asked me to disable a whole bunch of stuff.I don't know how to disable any of it <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" /> Do I need to actually go through "my computer", hunting down all those files one by one? Do I use Task Manager? Forgive me, but I'm clueless on this step .....</blockquote>Its the wireless network monitor application that probably came with your wireless network adapter, mainly. </blockquote>OK, if that's the case, then the monitor application is now disabled, as are Firewall & Spybot.I'm not finding a way to disable the monitor application any further than it is, without actually uninstalling the adaptor, which would be sub-optimal.I hope this helps .... let me know if you need anything more.

Sokande

08-26-2011, 04:34 PM

I can log in just fine, my problem is i cannot see or view any of the new new craftable items that came with the expanison, even if i craft them myself. It tells me i may need to repatch, how do i go aboiut doing that, cause i do not see any Repatch or Redownload button on my launcher.

TSR-JoshuaM

08-26-2011, 04:37 PM

<cite>Sokande wrote:</cite><blockquote>I can log in just fine, my problem is i cannot see or view any of the new new craftable items that came with the expanison, even if i craft them myself. It tells me i may need to repatch, how do i go aboiut doing that, cause i do not see any Repatch or Redownload button on my launcher.</blockquote>There seems to be an ongoing issue with our Streaming launchPad failing to update all of the assets. If time allows, because this will take a good deal of it, you can move the asset1.vbd file in your Everquest IIAsset_cache folder to any other temporary folder and allow the streaming LaunchPad to redownload that file. It is approximately a 2GB download.

trgyslr

08-26-2011, 04:41 PM

<cite>TSR-JoshuaM wrote:</cite><blockquote><cite>Sokande wrote:</cite><blockquote>I can log in just fine, my problem is i cannot see or view any of the new new craftable items that came with the expanison, even if i craft them myself. It tells me i may need to repatch, how do i go aboiut doing that, cause i do not see any Repatch or Redownload button on my launcher.</blockquote>There seems to be an ongoing issue with our Streaming launchPad failing to update all of the assets. If time allows, because this will take a good deal of it, you can move the asset1.vbd file in your Everquest IIAsset_cache folder to any other temporary folder and allow the streaming LaunchPad to redownload that file. It is approximately a 2GB download. </blockquote>I'm intrigued and will try that. 2GB beats 12.4.

Sokande

08-26-2011, 05:40 PM

I tried and still none of the new stuff is viewable by me.

DigitalDarrell

08-26-2011, 06:23 PM

I haven't been able to run the game since the patch, same game assets crash error as everyone else is reporting. No problems logging in, only crashes as it tries to load assets.I am running on Windows 7 behind a primary firewall (nine computers in a domain in my home behind a genuine firewall, not local computer based). The firewall has all EQ ports allowed (running this way for five years). No issues until your highly suspect patch. Wife sitting next to me on a Vista computer can play fine so it is not a domain network problem. Not a firewall issue from the main firewall. Disabled all security on local computer. No help! I have tried running as administrator, in Windows XP comptibility mode, and still the same crash.A previous member reported that about 1/3 of his guild members cannot play the game. This is affecting a lot of people. With the recent hacking crap that went down, people are losing confidence in Sony. LOTRO, EVE, and Anarchy Online run fine. EQ1 runs fine. EQ2 crash, crash, crash... Please don't take the easy out and blame it on my computer. Sony's stinky patch did this!Tried using the Station Launcher and it wants to redownload 11.3 GB. This is ridiculous. Fix this issue, please!

CoLD MeTaL

08-26-2011, 06:28 PM

<cite>DigitalDarrell wrote:</cite><blockquote>...Tried using the Station Launcher and it wants to redownload 11.3 GB....</blockquote>This will fix it, and is all that currently will fix it. They broke it and won't fix it. So if you want to play do this.

JazzMaus

08-26-2011, 07:43 PM

Well, due to me being a dumb bunny when it comes to computers, I'm now re-installing EQ2 entirely. It will probably be past midnight before I get the full 12.6GB download finished, but hopefully I'll at least be able to log in again.Thanx much to TSR-JoshuaM, who has tried to help me & has probably been pulling his hair out over my "special" account.

DigitalDarrell

08-26-2011, 08:53 PM

Due to a complete lack of response from Sony, I have decided to download the entire client again and reinstall EQ2. Do you have any concept of how long it takes to download 12 gigabytes over a 1.5 MB DSL line? I am starting the download now so that by the time the weekend is over, I'll be able to play again. Thank you Sony!Please deduct this downtime from my monthly fee.

Autenil

08-26-2011, 08:58 PM

If you are NOT using the streaming client, try deleting the file assetslib.vpl in your install directory before running the Launchpad. This file is generated by the game client after hotfixes and updates.

trgyslr

08-26-2011, 09:10 PM

If we are using the Streaming client - ? We've been told a few [ideas for that but...

Autenil

08-26-2011, 09:33 PM

<cite>trgyslr wrote:</cite><blockquote>If we are using the Streaming client - ? We've been told a few [ideas for that but...</blockquote>If you're getting this error with the streaming client there are a few things you can try.First, You must be launching the game through the Launchpad. If you don't you will get this error. The streaming client relies upon information passed from the Launchpad in order to run properly.Second, if the game can't create or write to the assetcache folder, you will get this error. If you already have an assetcache folder you can try renaming it to assetcache.save and see if this allows the game to start up.

DigitalDarrell

08-26-2011, 09:53 PM

I removed the assetslib.vpl from the install directory. Ran the client (EQ2.exe) ... CRASH!With assetslib.vpl still out of the install directory and security for EVERYONE set to full control on the Assetcache folder, I ran the client ... CRASH!I put assetslib.vpl back into the install directory with EVERYONE still having full control of the Assetcache folder. Ran the client ... CRASH!I renamed the Assetcache folder to Assetcache.save and ran the client ... CRASH!I started Lanchpad again (instead of EQ2.exe) and resumed my huge download. Only 10.5 gigs to go on my 1.5 GB DSL line—ought to be done by Tuesday.

CoLD MeTaL

08-26-2011, 09:53 PM

<cite>Autenil wrote:</cite><blockquote>If you are NOT using the streaming client, try deleting the file assetslib.vpl in your install directory before running the Launchpad. This file is generated by the game client after hotfixes and updates.</blockquote>No joy, already did that, along with the assetcache folder, cache, everquest.exe, all the new paks, all ui, , all character files in the root, I found the assetdb.dll but Qin7 wouldn't let me delete it so i didn't 'dig and force' it in case that would seriously break something.Basically ran through and deleted any 'new' file from the patch and did a 'full scan' and nothing works.

Lorriana

08-26-2011, 10:47 PM

<cite>CoLD MeTaL wrote:</cite><blockquote><cite>Autenil wrote:</cite><blockquote>If you are NOT using the streaming client, try deleting the file assetslib.vpl in your install directory before running the Launchpad. This file is generated by the game client after hotfixes and updates.</blockquote>No joy, already did that, along with the assetcache folder, cache, everquest.exe, all the new paks, all ui, , all character files in the root, I found the assetdb.dll but Qin7 wouldn't let me delete it so i didn't 'dig and force' it in case that would seriously break something.Basically ran through and deleted any 'new' file from the patch and did a 'full scan' and nothing works.</blockquote> Mostly the same here. Didn't kill ui or character files. Still no love. Out of three PCs I've updated so far, two work. One is running the new launcher, two are running the original launcher. One of each work. I could try copying all the files from the working install to my machine. I really don't feel like using my time that way unless I absolutely have to. I'll most likely just steal the wife's laptop for the duration. I get better fps on it anyway. This is something that really needs fixed, and quicker than soon™. I'm an SOE fanboy. I stuck with SWG all the way until there was no one to play with deep in the NGE. I doubt I'll go anywhere. There are hordes of fence sitters though. It won't take much at all to push them the rest of the way over. I think there won't be many more to replace them when they go.

Britty

08-27-2011, 03:31 AM

<cite>DigitalDarrell wrote:</cite><blockquote>I haven't been able to run the game since the patch, same game assets crash error as everyone else is reporting. No problems logging in, only crashes as it tries to load assets.Tried using the Station Launcher and it wants to redownload 11.3 GB. This is ridiculous. Fix this issue, please!</blockquote>Agreed. This 'solution' is complete rubbish. I have all the EQ files on my machine. They are staring at me right now.This updated launcher wants me to download the whole 13.1 GB again. Seriously??SoE you are out of your mind. We want a proper fix for this. Not guesses in the dark like deleting assetslib.vpl or setting your rights to run as administrator. Not all of us are computer noobs.It's been days of this, for an update that honestly didn't have to be half done and rushed out like this. No one would have cared if this came 2 weeks later if it meant a smoothe update. SoE Online have only come off the back of server breach, it's in your best interest to get this sorted out ASAP.FIX THIS.

Akamaru

08-27-2011, 07:04 AM

LOL Yeah Tech support told me to Right click on the Launcher and run as administator.. Hello! I'm smart enough to send a support ticket, don't you think I would have tried that already?Might just cancel my account, don't really feel like doing a 12gb download on 3G Wireless Broadband at ~$10 per gb

64639227113

08-27-2011, 08:06 AM

I managed to find last file Eq "SOEBuild=7899L" version="SOEVersionString=2011/8/4" - after replacement of a new file "SOEBuild=7969L" version="SOEVersionString=2011/8/25" by it - the error ("verify="G:liveeq2gameClientsrcClientApp.cpp(4010): No game assets found. Please launch the game from the patcher. 00418a53 010375e4"") has disappeared. Game, of course, wasn't started, but old verify errors any more weren't.P.S.: I'm running the Everquest2.exe directly. Probably reason just in a new "SOEBuild=7969L" file.>.<

TigerLotus

08-27-2011, 08:09 AM

HM :/ strange that deleting those files did not work.Perhaps it is of help to check, which files have bin modifiedON and PAST Patchday (except config-files). If you delete that files,you should be deleting the files, that contain errors.For me that worked, because only asset.vdb and asset1.vdb seemedto be involved with streaming client. But it could be an issue that can causedifferent files to corrupt on different computers.People who have a running and an not working EQ2 installation, shouldcompare those installations. I believe that two identical installations shouldwork on each computer.I hope Sony finds some "automatic" fix, before Joshi collabses from all the stress <img src="/eq2/images/smilies/2786c5c8e1a8be796fb2f726cca5a0fe.gif" border="0" />We should vote him for the most trying and caring SOE-member <img src="/eq2/images/smilies/499fd50bc713bfcdf2ab5a23c00c2d62.gif" border="0" />

Akamaru

08-27-2011, 09:17 AM

Josh has been tirelessly looking into this for us.

DigitalDarrell

08-27-2011, 09:20 AM

Well, I downloaded the entire installation last night using the launcher. I am now able to run EQ2.However, all my interface settings have been obliterated. All my carefully prepared sizing and location of boxes, buttons, and everything else, has been reset. The interface is in the extremely ugly non-alternate appearance mode and I do not remember how to get it back to alternate. Time to research. Time to waste hours reconfiguring all my controls.Sony, this is simply awful customer service. To propagate a patch this corrupt and damaging shows a lack of care and respect for your subscribers. I can understand a bug that causes a minor problem and is then fixed with another patch, that's a normal part of software development. However, to release a patch that obliterates 1/3 of your user's ability to play the game, forces them to download and reinstall the game, and then destroys their carefully prepared game interface is worse than amateur.Whoever is responsible for testing your software patches pre-distribution should have to pay for this bad will. Clearly this person is no longer qualified. I would like to hear from whoever is responsible. An apology would go a long way toward making me feel better. Even nicer would be some free game time to replace the hours I am now going to spend resetting every freaking control in the game. On top of that, I've got to go back through my entire AA point system and reset that (due to the new tradeskill point system). It is becoming a form of work just playing your game. I play a game to relax, not work.If I hadn't been playing EQ for 11 years, I'd be gone in a flash! There are a lot more choice out there these days. Only loyalty to the EQ world keeps me here. Many others won't have that loyalty. You are damaging EQ!

Keianna

08-27-2011, 09:29 AM

<cite>DigitalDarrell wrote:</cite><blockquote>Well, I downloaded the entire installation last night using the launcher. I am now able to run EQ2.However, all my interface settings have been obliterated. All my carefully prepared sizing and location of boxes, buttons, and everything else, has been reset. The interface is in the extremely ugly alternate appearance mode and I do not remember how to get it back to non-alternate. Time to research. Time to waste hours reconfiguring all my controls.</blockquote>This is what I am fearing, as it took 8 hours to down load 1.8 of the 11.3gb patch....Using the streaming patcher, I can get in, but it feels like I am on a 28.8 modem. any other option is negated by the 'Game assets cannot be found'. I will be highly disturbed if I have to fully download this game again..

DigitalDarrell

08-27-2011, 11:53 AM

I have reports from three other EQ'rs that happened to camp in their guild halls last night. They cannot log in this morning. They are all getting the message, "There is currently no server for your character's zone." This is reported from different servers too.My wife is stuck in the guild hall on all of her characters in the Bazaar server, and my daughter and son-in-law are stuck in the guild hall on the Everfrost server. It is 10:50 a.m. New York time. I'm hoping that this is just an EQ daily down time. However, I am flying around on my griffawn in Sundered Frontier, so it doesn't seem like an EQ downtime, eh? Good thing I didn't camp in the guild hall last time I played. Otherwise, I wouldn't have had the pleasure of reconfiguring every freaking button in my EQ interface this morning. Hmmm, maybe I SHOULD have camped in the guild hall so I would have some time to cool down instead.I hate developer-induced software bugs. There better be some free game time coming from this foolishness!

TigerLotus

08-27-2011, 12:22 PM

And the moral:Dear developers, do not patch before weekend. It will cost your subscribers their playtime andbrings yourselves some overtime <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" />

DigitalDarrell

08-27-2011, 12:44 PM

<cite>DigitalDarrell wrote:</cite><blockquote>I have reports from three other EQ'rs that happened to camp in their guild halls last night. They cannot log in this morning. They are all getting the message, "There is currently no server for your character's zone." This is reported from different servers too.My wife is stuck in the guild hall on all of her characters in the Bazaar server, and my daughter and son-in-law are stuck in the guild hall on the Everfrost server. It is 10:50 a.m. New York time. I'm hoping that this is just an EQ daily down time. However, I am flying around on my griffawn in Sundered Frontier, so it doesn't seem like an EQ downtime, eh? Good thing I didn't camp in the guild hall last time I played. Otherwise, I wouldn't have had the pleasure of reconfiguring every freaking button in my EQ interface this morning. Hmmm, maybe I SHOULD have camped in the guild hall so I would have some time to cool down instead.I hate developer-induced software bugs. There better be some free game time coming from this foolishness!</blockquote>At, 11:45 a.m. New York time they STILL cannot log into the system. Whatever "server" supports the guild halls is dead. Please force my wife's characters out of the guild. They are trapped in limbo!

64639227113

08-27-2011, 12:52 PM

The decision is found, now I will write, all has earned!!))1. We have a folder with Eq2 with last updates.2. If you deleted something, moved, in the game or with launch pad - return all back as was when you had an error.3. Go to EverQuest IIpaks and sort file by date of change.4. Note files through the Shift+click mouse or CTRL+mouse, which have been changed in 2006 - 2007 years.5. Copy them in a separate folder just in case, and that has been allocated - remove. I have removed 377 files, 2.47 gb.6. Now, go to laucher, log in, scan and download new files. (1 hour for the speed 1008 kb/s)7. PLAY)))))))))>.<thx http://forums.akella-online.ru/showthread.php?t=37965&page=3upd.Such error has arisen at all those who plays client eq2 a beta, since 2006, that is a problem in old files.vpkAnd at whom eq2 new, it was put recently - most likely such decision won't help.

JazzMaus

08-27-2011, 02:15 PM

For those who have read the thread ....... so far, aside from the suggestion in the post from <a href="http://forums.station.sony.com/eq2/user/profile.m?user_id=285456">64639227113</a>, which I haven't tried ............ the only thing that worked for ME was to uninstall & re-install EQ2 completely. This took many, many hours to complete, & it largely wiped out my UI settings (tho, not completely ..... very strange, that) but it otherwise worked, & I'm back playing my Live account.Many thanx to TSR-JoshuaM, for trying to help <img src="/eq2/images/smilies/e8a506dc4ad763aca51bec4ca7dc8560.gif" border="0" /> <img src="/eq2/images/smilies/e8a506dc4ad763aca51bec4ca7dc8560.gif" border="0" />NO thanx whatsoever to SOE as an organization, for making this necessary in the first place <img src="/eq2/images/smilies/2e207fad049d4d292f60607f80f05768.gif" border="0" /> <img src="/eq2/images/smilies/2e207fad049d4d292f60607f80f05768.gif" border="0" /> <img src="/eq2/images/smilies/2e207fad049d4d292f60607f80f05768.gif" border="0" />NB: no guarantees this will work if you're experiencing the "no server found"/guild hall issue.

iamtouber4u

08-27-2011, 03:26 PM

all that is nice and dandy to try and due but i dont have a paks folder in my dir so i guss im going to eather have to redownload everything (joy to the world) or just wait for them to update the update wich i have done in the past i think i can give a day or two of rest from playing

lazlo1

08-27-2011, 04:15 PM

<cite>64639227113 wrote:</cite><blockquote>The decision is found, now I will write, all has earned!!))1. We have a folder with Eq2 with last updates.2. If you deleted something, moved, in the game or with launch pad - return all back as was when you had an error.3. Go to EverQuest IIpaks and sort file by date of change.4. Note files through the Shift+click mouse or CTRL+mouse, which have been changed in 2006 - 2007 years.5. Copy them in a separate folder just in case, and that has been allocated - remove. I have removed 377 files, 2.47 gb.6. Now, go to laucher, log in, scan and download new files. (1 hour for the speed 1008 kb/s)7. PLAY)))))))))>.<thx http://forums.akella-online.ru/showthread.php?t=37965&page=3upd.Such error has arisen at all those who plays client eq2 a beta, since 2006, that is a problem in old files.vpkAnd at whom eq2 new, it was put recently - most likely such decision won't help.</blockquote>+1 this worked for me. Thanks a bunch. FYI I tried all the other "fixes" with no luck and im good computers.

Lorriana

08-27-2011, 11:21 PM

<cite>Nazon@Oasis wrote:</cite><blockquote><cite>64639227113 wrote:</cite><blockquote>The decision is found, now I will write, all has earned!!))1. We have a folder with Eq2 with last updates.2. If you deleted something, moved, in the game or with launch pad - return all back as was when you had an error.3. Go to EverQuest IIpaks and sort file by date of change.4. Note files through the Shift+click mouse or CTRL+mouse, which have been changed in 2006 - 2007 years.5. Copy them in a separate folder just in case, and that has been allocated - remove. I have removed 377 files, 2.47 gb.6. Now, go to laucher, log in, scan and download new files. (1 hour for the speed 1008 kb/s)7. PLAY)))))))))>.<thx http://forums.akella-online.ru/showthread.php?t=37965&page=3upd.Such error has arisen at all those who plays client eq2 a beta, since 2006, that is a problem in old files.vpkAnd at whom eq2 new, it was put recently - most likely such decision won't help.</blockquote>+1 this worked for me. Thanks a bunch. FYI I tried all the other "fixes" with no luck and im good computers.</blockquote> Worked for me as well. Thanks tons to the poster of this info <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" />Edit: This only works for non-streaming installs, of course.

Britty

08-27-2011, 11:33 PM

<cite>64639227113 wrote:</cite><blockquote>The decision is found, now I will write, all has earned!!))1. We have a folder with Eq2 with last updates.2. If you deleted something, moved, in the game or with launch pad - return all back as was when you had an error.3. Go to EverQuest IIpaks and sort file by date of change.4. Note files through the Shift+click mouse or CTRL+mouse, which have been changed in 2006 - 2007 years.5. Copy them in a separate folder just in case, and that has been allocated - remove. I have removed 377 files, 2.47 gb.6. Now, go to laucher, log in, scan and download new files. (1 hour for the speed 1008 kb/s)7. PLAY)))))))))>.<thx http://forums.akella-online.ru/showthread.php?t=37965&page=3upd.Such error has arisen at all those who plays client eq2 a beta, since 2006, that is a problem in old files.vpkAnd at whom eq2 new, it was put recently - most likely such decision won't help.</blockquote>Thanks you! This actually worked. After nearly 3 days of rubbish SoE advice. And I didn't have to use the 'updated launcher' to do this or redownload 13GB worth of files!+1 to you!

Keianna

08-28-2011, 02:19 AM

Tried every possible option provided above, including downloading a fresh install, twice. (Tech Support's final solution during my call to them on Saturday)Deleted every single eq2 directory I had, and have tried installing this game on 3 different/separate drives, and I still get the same error.The Streaming client is the only thing that gets me ingame, and it runs like I am on dial up.I have essentially lost the ability to play this game.THanks much SOE.....

64639227113

08-28-2011, 06:38 AM

<cite>Keianna@Unrest_old wrote:</cite><blockquote>Tried every possible option provided above, including downloading a fresh install, twice. (Tech Support's final solution during my call to them on Saturday)Deleted every single eq2 directory I had, and have tried installing this game on 3 different/separate drives, and I still get the same error.The Streaming client is the only thing that gets me ingame, and it runs like I am on dial up.I have essentially lost the ability to play this game.THanks much SOE.....</blockquote>Probably will help somebody. Here the list of .vpk files which launch pad hasn't created after removal manually, that is they have turned out superfluous: <a rel="nofollow" href="https://docs.google.com/document/pub?id=1LmKOzzMZHhXwpORTCe58Dx6TshxROqRXpCCGLrpaRf Q" target="_blank">https://docs.google.com/document/pu...OqRXpCCGLrpaRfQ</a>>.<

Keianna

08-28-2011, 07:03 AM

Does this mean we need those files, we dont really need them, or we need to remove them?

64639227113

08-28-2011, 07:55 AM

<cite>Keianna@Unrest_old wrote:</cite><blockquote>Does this mean we need those files, we dont really need them, or we need to remove them?</blockquote>Most likely we don't need them, but it is better to make a copy of these files)Without them my eq2 client works, locations are loaded, guildhall and work at home, and errors in work of the client isn't found yet.>.<

iamtouber4u

08-28-2011, 05:15 PM

good news everyonego to your everquest 2assetcache dirand del asset.vdb filethen open your launchpad go to options then scan then exit options then launch the game and it works just take a few mion to redownload that file

64639227113

08-28-2011, 06:09 PM

Keianna

08-28-2011, 06:57 PM

<cite>iamtouber4u wrote:</cite><blockquote>good news everyonego to your everquest 2assetcache dirand del asset.vdb filethen open your launchpad go to options then scan then exit options then launch the game and it works just take a few mion to redownload that file</blockquote>Been there; done that.Been everywhere; done everything .... nothing has worked so farLast ditch effort (copy full directory from coworker who is able to log on and try that).

Autenil

08-28-2011, 08:48 PM

For people experiencing this problem (The ClientApp.cpp/4010 "No game assets found. Please lauch the game from the patcher."), please tell me exactly:<ol><li>Streaming client or Full client, EQ2X or EQ2Live?</li><li>Are you starting the game using the Launchpad, or starting the EXE directly (or through a shortcut)?</li><li>Which OS are you using? (Windows 7 64-bit, Vista 32-bit, XP, etc)</li><li>Are you running as an administrator?</li><li>Is UAC enabled? (on Win7 you can determine this by opening the Action Center (flag in the system tray on the right hand side of the task bar) and select 'Change User Account Control settings'. Don't change it, just tell me what it's set to).</li><li>What is the install directory of the client? This can be easily found if you're running the latest Launcher (not the original LaunchPad or Station Launcher) by logging in, pressing the Options button and pressing 'Open Game Folder.' May be:C:UsersPublicSony Online EntertainmentInstalled GamesEverQuest IIC:ProgramDataSony Online EntertainmentInstalled GamesEverQuest II(etc.)</li><li>If you're more tech-savvy, please tell me if Everyone/Full Control is granted to the following files: EverQuest2.exe, assetslib.vpl (full install only), and the assetcache directory (streaming client only). If not, does the current user have Full Control?</li></ol>If you don't know how to answer any of the questions, just say Don't Know.I apologize for the inconvenience about this. I've so far only been able to reproduce that error message under quite non-normal conditions; any additional information will help us track this down as quickly as possible.

DigitalDarrell

08-28-2011, 09:16 PM

Joshua,I am now successfully running EQ2 through the streaming client (Launchpad), after a 11.3 GB download.When I run EQ2.exe directly I get the "No game assets found" error. Here are the answers to your questions:1. Streaming client: Yes; Full client (EQ2.exe): No2. When I get the error I am running EQ2.exe as a shortcut, or directly from within the Everquest II folder.3. Running Windows 7 32-bit (6.1, Build 7600). No service packs.4. Running as administrator (even tested Windows XP Compatibility mode).5. UAC is disabled (set to Never Notify).6. Install directory: C:Program FilesSonyEverQuest II7. Everyone/Full control is set on all child objects in the Everquest II folder. I replaced the security properties under Advanced by copying the parent security, then expanding all to full control. I also added the Everyone user and set it to full control. All folders and objects in the Everquest II folder are set to Everyone/Full Control.I am a 25 year veteran of the computer industry with extensive enterprise-level networking experience and much programming experience in C/C++, VB, VB.NET, C#.NET. Although I was sarcastic in previous posts, I would like to help you solve this nasty problem. If you would like to contact me, please do so with instructions and I will assist you.My wife is successfully running the non-streaming client (EQ2.exe as non-administrator) on her Vista Ultimate computer, sitting next to me on the same network switch, behind the same network firewall (with all EQ2 ports opened).Additional notes:A. I set Everquest II and Everquest.exe as allowed programs in my local computer's Windows firewall for Domain, Home/Work (Private), and Public networks.B. I am running Microsoft Security Essentials version: 2.1.1116.0 as my virus scanner. I disabled "Real-time protection" as a test, with no change.C. There is no other security software running on my local computer.D. My wife's Vista Ultimate (32-bit) OS is running the same security software with the same firewall settings on her computer. She runs the non-streaming client as a non-administrator with no problems.E. I am running DirectX 11F. CPU is an AMD Athlon 64 X2 Dual core processor 4200+ (~2.2 GHz)G. Memory: 4096MB RAM (3.25 GB usable in 32-bit Windows 7)

Keianna

08-28-2011, 10:43 PM

<ol><li>Streaming client or Full client, EQ2X or EQ2Live? Streaming client works, full client does not</li><li>Are you starting the game using the Launchpad, or starting the EXE directly (or through a shortcut)? Attempted through Launchpad (old and new Version 3), through the eq2.exe, everquest2.exe, as well as Stationlauncher</li><li>Which OS are you using? (Windows 7 64-bit, Vista 32-bit, XP, etc) Win 7 64bit</li><li>Are you running as an administrator?Yes</li><li>Is UAC enabled? (on Win7 you can determine this by opening the Action Center (flag in the system tray on the right hand side of the task bar) and select 'Change User Account Control settings'. Don't change it, just tell me what it's set to).UAC Enabled </li><li>What is the install directory of the client? This can be easily found if you're running the latest Launcher (not the original LaunchPad or Station Launcher) by logging in, pressing the Options button and pressing 'Open Game Folder.' May be:C:UsersPublicSony Online EntertainmentInstalled GamesEverQuest IIC:ProgramDataSony Online EntertainmentInstalled GamesEverQuest II(etc.)F:Everquest2(had a few other directories, have since deleted since they werent working) </li><li>If you're more tech-savvy, please tell me if Everyone/Full Control is granted to the following files: EverQuest2.exe, assetslib.vpl (full install only), and the assetcache directory (streaming client only). If not, does the current user have Full Control?Full Control for said files.</li></ol>

CoLD MeTaL

08-29-2011, 12:04 AM

<cite>Autenil wrote:</cite><blockquote>For people experiencing this problem (The ClientApp.cpp/4010 "No game assets found. Please lauch the game from the patcher."), please tell me exactly:<ol><li>Streaming client or Full client, EQ2X or EQ2Live?</li><li>Are you starting the game using the Launchpad, or starting the EXE directly (or through a shortcut)?</li><li>Which OS are you using? (Windows 7 64-bit, Vista 32-bit, XP, etc)</li><li>Are you running as an administrator?</li><li>Is UAC enabled? (on Win7 you can determine this by opening the Action Center (flag in the system tray on the right hand side of the task bar) and select 'Change User Account Control settings'. Don't change it, just tell me what it's set to).</li><li>What is the install directory of the client? This can be easily found if you're running the latest Launcher (not the original LaunchPad or Station Launcher) by logging in, pressing the Options button and pressing 'Open Game Folder.' May be:C:UsersPublicSony Online EntertainmentInstalled GamesEverQuest IIC:ProgramDataSony Online EntertainmentInstalled GamesEverQuest II(etc.)</li><li>If you're more tech-savvy, please tell me if Everyone/Full Control is granted to the following files: EverQuest2.exe, assetslib.vpl (full install only), and the assetcache directory (streaming client only). If not, does the current user have Full Control?</li></ol>If you don't know how to answer any of the questions, just say Don't Know.I apologize for the inconvenience about this. I've so far only been able to reproduce that error message under quite non-normal conditions; any additional information will help us track this down as quickly as possible.</blockquote>1. Full Client (original), EQ2Live (Note that i changed to the launcher on the web site, and bit the bullet on the 12Gb download and both machines fixed) Dislike the new client a lot, but i can play now.2.always launchpad3,Win 7 32 bit and 64 bit4. yes, right click and run as admin always5. Never Notify6. C:Program FilesSonyEverquest ii7. Everquest2.exe and assetslib.vpl (System, Adminostrators, Users) Users does not have full control, only read/write. Changed it to full control had no efffect. That is why we run as admin, yes?8. Antivirus has entire folder excluded. other machines on internal network can run eq2 normally. Vista/XP ProI dislike the new patcher because I box, so resisted updating, but after the 12gb download, even though i pointed it at current install which it upgraded, the system does work now.

BruceFlea

08-29-2011, 01:07 AM

So this has worked for multiple users hopefully it helps anyone who wants to try.... 1) go to eq2players.com and download the full version of the game. 2) Install the full version of the game into a folder on your desktop(do not load the launcher after the basic install to the folder) should be roughly 10 ish files. the launchpad, uninstall and a few files. 3) copy and paste those files into your current Everquest II folder and run from the new launchpad. (replace everything that you get a pop up for) 4) Run a full file scan and it will download maybe 1.5 more gigs if you are coming from the old (disc based) launcher. Game ran perfect after that. Hope this helps, it was a shot in the dark for me and worked so i figured id shoot the info forward.

Autenil

08-29-2011, 06:31 AM

<cite>DigitalDarrell wrote:</cite><blockquote>When I run EQ2.exe directly I get the "No game assets found" error. Here are the answers to your questions:2. When I get the error I am running EQ2.exe as a shortcut, or directly from within the Everquest II folder.</blockquote>This is actually to be expected. The streaming client relies upon information being passed on the command line (specifically, the cl_resource_address line that is commented out in eq2_default.ini). Without that information passed on the command line, the client does not know how to contact the streaming system and will be unable to load assets, hence the error message.I'm currently going through the "pain" of downloading the full install in order to try and ascertain why that error is coming up for the full install. I'll also be working with our Compatibility Lab to see if we can get more information and form a solution.

Keianna

08-29-2011, 07:08 AM

OK... so the only thing that has worked for me over these last 4 days, is copying the full directory of my coworker (who was able to log in over the weekend).I patched the launcher, and it worked like a charm.. I am in.

Akamaru

08-29-2011, 11:07 AM

Streaming client or Full client, EQ2X or EQ2Live?Full Client, EQ2Live Are you starting the game using the Launchpad, or starting the EXE directly (or through a shortcut)?Using game through the Launchpad Which OS are you using? (Windows 7 64-bit, Vista 32-bit, XP, etc)Windows 7 64-bit Are you running as an administrator?Yes Is UAC enabled? (on Win7 you can determine this by opening the Action Center (flag in the system tray on the right hand side of the task bar) and select 'Change User Account Control settings'. Don't change it, just tell me what it's set to).No, it's turned off What is the install directory of the client? This can be easily found if you're running the latest Launcher (not the original LaunchPad or Station Launcher) by logging in, pressing the Options button and pressing 'Open Game Folder.' May be: C:EverQuest II If you're more tech-savvy, please tell me if Everyone/Full Control is granted to the following files: EverQuest2.exe, assetslib.vpl (full install only), and the assetcache directory (streaming client only). If not, does the current user have Full Control?Full Control

Mascouti

08-29-2011, 11:45 AM

Out of curiousity, is everyone that is having problems logged into test server recently? I noticed when I logged into test server it replaced my exe's in a completely different game directory. Had to recopy them from an older back up.

Autenil

08-29-2011, 01:20 PM

<cite>Keianna@Unrest_old wrote:</cite><blockquote>OK... so the only thing that has worked for me over these last 4 days, is copying the full directory of my coworker (who was able to log in over the weekend).I patched the launcher, and it worked like a charm.. I am in.</blockquote>Try renaming assetslib.vpl to something else and restart the game. Now that the game is running I want to make sure that it can rebuild this file or you'll be broken again the next time we hotfix/patch.If it works, I suspect the problem has to do with permissions or other inability to read either the PAKS directory or one or more VPK files within that directory.If it doesn't work, the problem would probably be with the assetslib.vpl itself.

JazzMaus

08-29-2011, 03:47 PM

<cite>Autenil wrote:</cite><blockquote>Try renaming assetslib.vpl</blockquote>This suggestion did nothing for me, because neither the file nor the folder were being created at all.I still don't fully understand TSR-JoshuaM's explanation of what those files do, but it doesn't matter, because in my case they simply didn't exist at all.

Autenil

08-29-2011, 04:13 PM

<cite>JazzMaus wrote:</cite><blockquote><cite>Autenil wrote:</cite><blockquote>Try renaming assetslib.vpl</blockquote>This suggestion did nothing for me, because neither the file nor the folder were being created at all.I still don't fully understand TSR-JoshuaM's explanation of what those files do, but it doesn't matter, because in my case they simply didn't exist at all.</blockquote>The file assetslib.vpl only exists with the full install. If you're running the streaming client, you have the assetcache files instead (which don't exist for the full install).

JazzMaus

08-29-2011, 04:26 PM

<cite>Autenil wrote:</cite><blockquote>The file assetslib.vpl only exists with the full install.</blockquote>AFAIK, I was & am running the full install ... I've never used the streaming client, to my knowledge. But no such files existed anywhere in my EQ2 directory. They did exist in my EQ2X directory, tho, & while I couldn't access my Live account, I had no trouble accessing my EQ2X account.If those files were in my EQ2 folder, I don't know where; I looked, but couldn't find them.

DigitalDarrell

08-29-2011, 08:11 PM

Please fix the full install. I do not want to run this streaming client!Is there any way to increase brightness? Other than increasing Ambient Light to Maximum under Options. Even at Max it is still too dark. This streaming client is too blasted dark. I process images on my computer and cannot afford to turn up the gamma on the entire computer just to play EQ2.

nashwan

08-29-2011, 10:53 PM

Still can't get in. I have/had EQ2 running on two different systems; same problem on both now.YES, I am running as Administrator.YES, I am running from Launchpad, not from the .exe directly.YES, I'm running from a full install, not streaming.YES, I tried deleting assetslib.vpl. That didn't help.I even tried some things recommended in this other thread:<a href="http://forums.station.sony.com/eq2/posts/list.m?start=15&topic_id=505632�">http://forums.station.sony.com/eq2/...505632�</a>