"Waiting for Entities"

[Karyatis]

<p>Greetings,</p><p>I've just reinstalled the game. My 3 characters are camped in the same guildhall. I can log 2 into the game world, but the other is stuck at the "waiting for entities" loading for about 1 minute before returning to the character select screen.</p><p>Any suggestions how I can successfully log the character in? Is one of the files associated with the character corrupted and I should delete it? </p><p>Many thanks!</p>

[TSR-JoshuaM]

<p>Here's our standard cache, configuration, and character specific data clearing instructions.</p><p><p>You may want to make backups and then delete the following files and folders:</p><p>cache folder</p><p>eq2_recent.ini</p><p>eq2_default.ini</p><p>EverQuest2.exe</p><p>eq2.ini</p><p>As well as the character specific files, these will appear as such:</p><p>Servername_CharacterName_EQ2_uisettings.ini</p><p>Stationname_characters.ini</p><p>To do this, please follow these directions:</p><p>1. First look for your EverQuest II Extended directory. You can find the default directory in (for Windows XP): C:Program FilesSonyEverQuest II (for Windows Vista/7): C:UsersPublicSony Online EntertainmentInstalled GamesEverQuest II</p><p>2. Click on MY COMPUTER and then proceed into local disk C:</p><p>3. Navigate your way to the default directory, or your chosen installation directory.</p><p>4. Next look for any files explained above and delete them. </p><p>5. Afterwards, please start EverQuest II to have these files re-downloaded by the patcher.</p><p>If deleting these files does not resolve your issue, you can restore your backed up files and folders and retain your hotkeys, contact lists, and display settings.</p></p>

[Karyatis]

<p>Hi Joshua,</p><p>Thanks for responding so speedily.</p><p>I deleted the files as suggested - it allowed me to log in my stuck character but once only. I camped to desktop and logged back into the game but the character is stuck again at the "waiting for entities" part of the loading screen.</p><p>I decided to play with a low level character that I can log in with - however I get bumped to the character select screen every time I zone from zone to zone. </p><p>Are there other files I should delete and let the launchpad re-download?</p><p>Many thanks!</p>

[Karyatis]

<p>Just as an update:</p><p>Since I last played the games in mid-june this year (which ran perfectly) until reactivating my account several days ago, I am now using a new ISP and therefore have a new ADSL/ modem router by NETGEAR (DGN1000SP) - could there be something in the router settings causing the zoning/"waiting for entities" issues? </p>

[TSR-JoshuaM]

<p><cite>Karyatis@Antonia Bayle wrote:</cite></p><blockquote><p>Just as an update:</p><p>Since I last played the games in mid-june this year (which ran perfectly) until reactivating my account several days ago, I am now using a new ISP and therefore have a new ADSL/ modem router by NETGEAR (DGN1000SP) - could there be something in the router settings causing the zoning/"waiting for entities" issues? </p></blockquote><p>Yes and I have seen reported about the DGN1000SP before but nothing definitive.  Its a modem/router combo, correct?  </p>

[Karyatis]

<p>Hi Joshua,</p><p>Yes, it's a NETGEAR N150 Wireless ADSL2+ Router Modem DGN1000SP. Orange is my ISP provider here in the UK.</p><p>Regards</p>

[TSR-JoshuaM]

<p>Would you mind opening a support ticket?  Include your MSINFO file.  We will be running additional network tests as well.  Give me your incident number as soon as its open so i can pick it up personally.</p>

[Karyatis]

<p>Will do! Many thanks!</p>

[Karyatis]

<p>Hi Joshua , I have submitted a ticket <span style="color: #ffffff;"><span style="line-height: 16px;"> </span></span><span style="font-family: Arial, Helvetica, sans-serif; line-height: 15px;">110822-001049 and have included the MSINFO.txt with the relevent fields.</span></p><p>Many thanks!</p>

[TSR-JoshuaM]

<p>Sent you some information to get this started.  I'll lock this up but I'll add anything here that may help anyone else as it comes up.</p>