Client Application Error

[Skarin85]

<p>I click start and the screen goes black, I get the EQ mouse, then it's pops up with a Client Applicaton something or other error. What the frack mates?</p>

[TSR-JoshuaM]

<p>Please post your DXDIAG information, top 3 sections only, and ensure that you meet our minimum system requirements as well.</p>

[Skarin85]

<p>System Information------------------Time of this report: 8/14/2011, 23:47:39       Machine name: TIM   Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.101209-1647)           Language: English (Regional Setting: English)System Manufacturer: TOSHIBA       System Model: Satellite A45               BIOS: v1.50            Processor: Mobile Intel(R) Pentium(R) 4     CPU 2.80GHz             Memory: 494MB RAM          Page File: 498MB used, 657MB available        Windows Dir: C:WINDOWS    DirectX Version: DirectX 9.0c (4.09.0000.0904)DX Setup Parameters: Not found     DxDiag Version: 5.03.2600.5512 32bit Unicode------------DxDiag Notes------------  DirectX Files Tab: No problems found.      Display Tab 1: No problems found.        Sound Tab 1: No problems found.          Music Tab: No problems found.          Input Tab: No problems found.        Network Tab: No problems found.--------------------DirectX Debug Levels--------------------Direct3D:    0/4 (n/a)DirectDraw:  0/4 (retail)DirectInput: 0/5 (n/a)DirectMusic: 0/5 (n/a)DirectPlay:  0/9 (retail)DirectSound: 0/5 (retail)DirectShow:  0/6 (retail)</p>

[TSR-JoshuaM]

<p>You may not have enough system memory to run our game without turning everything to its absolute minimum graphical setting.  However, you did miss the display and sound device sections from the DXDIAG, they are right below where you stopped.  I can see if those need updates as well once you include it.</p>

[Skarin85]

<p>---------------Display Devices---------------        Card name: Intel(R) 82852/82855 GM/GME Graphics Controller     Manufacturer: Intel Corporation        Chip type: Intel(R) 82852/82855 Graphics Controller         DAC type: Internal       Device Key: EnumPCIVEN_8086&DEV_3582&SUBSYS_00021179&REV_02   Display Memory: 64.0 MB     Current Mode: 1024 x 768 (32 bit) (60Hz)          Monitor: Toshiba Internal 1024x768 Panel  Monitor Max Res: 1024,768      Driver Name: ialmrnt5.dll   Driver Version: 6.13.0010.3514 (English)      DDI Version: 8Driver Attributes: Final Retail Driver Date/Size: 4/23/2003 13:15:12, 33792 bytes      WHQL Logo'd: Yes  WHQL Date Stamp: n/a              VDD: n/a         Mini VDD: ialmnt5.sys    Mini VDD Date: 4/23/2003 13:10:06, 90907 bytesDevice Identifier: {D7B78E66-76C2-11CF-737F-0820A0C2CB35}        Vendor ID: 0x8086        Device ID: 0x3582        SubSys ID: 0x00021179      Revision ID: 0x0002      Revision ID: 0x0002      Video Accel: ModeMPEG2_A ModeMPEG2_B ModeMPEG2_C ModeMPEG2_D  Deinterlace Caps: {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,0x31434d49) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,0x32434d49) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,0x33434d49) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,0x34434d49) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,0x30343353) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,0x32343353) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch          Registry: OK     DDraw Status: Enabled       D3D Status: Enabled       AGP Status: EnabledDDraw Test Result: Not run D3D7 Test Result: Not run D3D8 Test Result: Not run D3D9 Test Result: Not run-------------Sound Devices-------------            Description: SoundMAX Digital Audio Default Sound Playback: Yes Default Voice Playback: Yes            Hardware ID: PCIVEN_8086&DEV_24C5&SUBSYS_02411179&REV_03        Manufacturer ID: 1             Product ID: 100                   Type: WDM            Driver Name: smwdm.sys         Driver Version: 5.12.0001.3670 (English)      Driver Attributes: Final Retail            WHQL Logo'd: Yes          Date and Size: 7/10/2003 17:05:46, 578752 bytes            Other Files:         Driver Provider: Analog Devices         HW Accel Level: Full              Cap Flags: 0xB5B    Min/Max Sample Rate: 8000, 48000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0              HW Memory: 0       Voice Management: No EAX(tm) 2.0 Listen/Src: No, No   I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No               Registry: OK      Sound Test Result: Not run</p>

[TSR-JoshuaM]

<p>Your PC is right at the bare minimum that we require in most aspects.  What you'll need to do is visit your PC or motherboard manufacturer's website to obtain all of the latest drivers for each built in device, such as the video card.  The current drivers your onboard video device is using is dated 2003.  There should be much more recent updates for it.</p>

[Skarin85]

<p>It's a Toshiba Satellite A45-S250. I went to the website and found some updates, but nothing that's changed the display drivers. I'm just going to assume it doesn't work.</p>

[TSR-JoshuaM]

<p>Intel has drivers for it directly.  I've linked the specific drivers you can use below.</p><p><a href="http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=10099&ProdId=922&lang=eng&OSVersion=Windows%20XP%20Professional*&DownloadType=Drivers" target="_blank">[Intel Download Center]</a></p>

[Skarin85]

<p>So I tried the link and it wouldn't install. It said it was unable to. So I found the auto detect area and it basically said the same thing.</p><table cellspacing="0" cellpadding="0"><tbody><tr><td >Product Detected</td> <td><a href="http://www.intel.com/support/graphics/intel852gm" target="_blank"> Intel® 852GM/855GM</a></td></tr> <tr><td >Current Driver Installed</td> <td>6.13.10.3514</td></tr> <tr><td colspan="2"><p>A customized computer manufacturer driver is installed on your computer. The Intel Driver Update Utility is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your <a href="http://www.intel.com/support/oems.htm" target="_blank">computer manufacturer</a> for the latest driver for your computer.</p></td></tr></tbody></table>

[TSR-JoshuaM]

<p>You might need to contact your manufacturer or intel directly for further assistance, that about exhausts my copy and paste prowess <img src="/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" />  There's only so much support for things outside of the game and its client that I can offer <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" /></p>

[Skarin85]

<p>So I called Toshiba and had them walk me through an update for the diver, but it still doesn't work. Thanks anyway man.</p>

[TSR-JoshuaM]

<p>I do apologize we weren't able to come up with a workaround for you <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></p>