Native Browser crashes with Zam. ( New ) and Update Notes !!

[Brorimed]

<p>Hi devs ..</p><p>I have two things. Firstly the internal browser in eq2. It is a known issue and after going through the optionals</p><p>described in some of the threads I ended up using the "turn off flash" solution. My issue with this is simply that</p><p>you have to fix this at a certain point. You are presenting Zam as a major information partner. They have access to</p><p>a live feed from the servers showing you broker status and other ingame database function but your own ingame</p><p>browser can not even show the site without crashing the client. It is frankly a bit embarrassing  and very annoying</p><p> as well. I would assume this would be an easy fix if you gave someone a day to update the browser but I don't know</p><p>so perhaps you could comment on this. It simply just makes you guys look bad ( Don't get me wrong I truely believe EQ2</p><p>is the undesputed best MMO out there at the moment but this silly bug is like a slap in the face ) .</p><p>My second part is minor in comparison and is more like a question than a demand ! <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /></p><p>Why has the Launcher  "update notes" section not been updated since April 19 ??</p><p>Yours</p>

[TSR-JoshuaM]

<p>There is no update notes section in our supported LaunchPads.  Update notes are posted to our forum game update section.</p><p>You are using our retail patcher that has since been updated/replaced.</p><p>As for the in-game browser, it has been reported and we're awaiting movement on that.  I am not part of the development team and I simply offer tech support here.  You might be better served asking the more general, business related, questions in General Discussion.</p><p><a href="http://launch.soe.com/eq2/" target="_blank">[EQII] LaunchPad</a></p>

[jabbu]

<p>Not to beat a dead house, but this has been an issue for months. Not days, Months. This is nuts. I have a related question: Aside from the "no flash" thing, is there a hostfile type..... file that I can set it to block Zam? Sometimes I get in a hurry, and click a Zam link by accident.</p>

[TSR-JoshuaM]

<p>We do apologize for the inconvenience this does undoubtedly cause.  I will update you as soon as I have more information but I do not at this time.</p>

[Troubor]

<p>I'm just bumping to state that I still have this issue as well.  Please don't see this as nagging, just an update.  It is mostly with Zam it seems.  This happened with both the newest versions of the streaming client, and the newest of the 'standard" launcher, which I am using now and have been for roughly a month or so.</p>

[Mezza]

<p><cite>Troubor wrote:</cite></p><blockquote><p>I'm just bumping to state that I still have this issue as well.  Please don't see this as nagging, just an update.  It is mostly with Zam it seems.  This happened with both the newest versions of the streaming client, and the newest of the 'standard" launcher, which I am using now and have been for roughly a month or so.</p></blockquote><p>Absolutely everyone has this fault which is why I find it all the more irritating that it isn't getting fixed.</p><p>I take my hat off to Joshua for trying to get this escalated but is it too much to ask for a relevant dev to explain what is required to sort it and when it will be done? The only reason I can think that this hasn't been done is the forecast is so long, they would rather keep quiet?</p><p>For a part of the ui to be outright broken for so long is a bit of a joke really. It isn't just that it doesn't work, it actually crashes the game. What must new players think?</p>

[deadcrickets2]

<p><cite>Monkeymezza@Runnyeye wrote:</cite></p><blockquote><p><cite>Troubor wrote:</cite></p><blockquote><p>I'm just bumping to state that I still have this issue as well.  Please don't see this as nagging, just an update.  It is mostly with Zam it seems.  This happened with both the newest versions of the streaming client, and the newest of the 'standard" launcher, which I am using now and have been for roughly a month or so.</p></blockquote><p>Absolutely everyone has this fault which is why I find it all the more irritating that it isn't getting fixed.</p><p>I take my hat off to Joshua for trying to get this escalated but is it too much to ask for a relevant dev to explain what is required to sort it and when it will be done? The only reason I can think that this hasn't been done is the forecast is so long, they would rather keep quiet?</p><p>For a part of the ui to be outright broken for so long is a bit of a joke really. It isn't just that it doesn't work, it actually crashes the game. What must new players think?</p></blockquote><p>It's more of an issue with it not being a high profile issue.  It's on the list but I bet it's way down on the list.  Simply not important to them in this age of multiple gigabyte RAM systems.</p>

[Jrral]

<p><cite>deadcrickets2 wrote:</cite></p><blockquote><p>It's more of an issue with it not being a high profile issue.  It's on the list but I bet it's way down on the list.  Simply not important to them in this age of multiple gigabyte RAM systems.</p></blockquote><p>What's truly annoying is that there's a fairly simple short-term patch. The true fix reqiures upgrading the version of Mozilla they use for the internal browser, and that's going to be a major bit of work given how much Mozilla's changed since the version they used. But since the problem's the incompatibility between the Mozilla version and the Launchpad-required version of Flash, and the in-game browser doesn't really need to support Flash at all for the purposes it's used for, short-term it's just a matter of changing the internal settings in Mozilla to skip checking the system plug-in paths and rebuilding the existing Mozilla version with that change. It may even be doable without a code change, I'll have to check the plugin.scan.plid.all setting's effect.</p><p>Edit: yes, flipping plugin.scan.plid.all to false disables finding of the Flash plugin (and all other system-installed plugins that don't have their own checks). That ought to be doable by a change to mozilla/greprefs/all.js without needing any code changes.</p>

[deadcrickets2]

<p><cite>Jrral@Unrest wrote:</cite></p><blockquote><p><cite>deadcrickets2 wrote:</cite></p><blockquote><p>It's more of an issue with it not being a high profile issue.  It's on the list but I bet it's way down on the list.  Simply not important to them in this age of multiple gigabyte RAM systems.</p></blockquote><p>What's truly annoying is that there's a fairly simple short-term patch. The true fix reqiures upgrading the version of Mozilla they use for the internal browser, and that's going to be a major bit of work given how much Mozilla's changed since the version they used. But since the problem's the incompatibility between the Mozilla version and the Launchpad-required version of Flash, and the in-game browser doesn't really need to support Flash at all for the purposes it's used for, short-term it's just a matter of changing the internal settings in Mozilla to skip checking the system plug-in paths and rebuilding the existing Mozilla version with that change. It may even be doable without a code change, I'll have to check the plugin.scan.plid.all setting's effect.</p><p>Edit: yes, flipping plugin.scan.plid.all to false disables finding of the Flash plugin (and all other system-installed plugins that don't have their own checks). That ought to be doable by a change to mozilla/greprefs/all.js without needing any code changes.</p></blockquote><p>The Mozilla Flash plugin is not the same as the IE Flash plugin that is used by the Launchpad.  When the in-game browser calls the plugin it's using the Mozilla one.  The problem, as I pointed out in the main thread, is that Flash is no longer compatible with such an old version of Mozilla.</p><p>There are three solutions here.  Either they can upgrade the version they have which thankfully being GPL doesn't require a license, disable Flash per the js method, or remove the in-game browser.</p><p>What reason still exists for the usage of it anymore?  I don't know about others but I keep a regular browser up at all times.</p>

[Jrral]

<p><cite>deadcrickets2 wrote:</cite></p><blockquote><p>The Mozilla Flash plugin is not the same as the IE Flash plugin that is used by the Launchpad.  When the in-game browser calls the plugin it's using the Mozilla one.  The problem, as I pointed out in the main thread, is that Flash is no longer compatible with such an old version of Mozilla.</p><p>There are three solutions here.  Either they can upgrade the version they have which thankfully being GPL doesn't require a license, disable Flash per the js method, or remove the in-game browser.</p><p>What reason still exists for the usage of it anymore?  I don't know about others but I keep a regular browser up at all times.</p></blockquote><p>Whichever method is used, the same system-installed version of Flash winds up being used by the browser. And since that's not compatible with the in-game browser, it locks up. And since it's just a matter of flipping one setting in a text config file to disable finding the system-installed Flash, it shouldn't take this long to at least get the short-term workaround in place.</p><p>As far as why the browser exists, that's because a) not everyone has a system with enough memory to run both the game and a browser at the same time without bogging down and b) many people run in full-screen mode and have stability and/or performance problems when windowing out and back in. In short, it's convenient for a lot of people to <em>not</em> need a regular browser open just to look up quest walkthroughs.</p>

[deadcrickets2]

<p><cite>Jrral@Unrest wrote:</cite></p><blockquote><p><cite>deadcrickets2 wrote:</cite></p><blockquote><p>The Mozilla Flash plugin is not the same as the IE Flash plugin that is used by the Launchpad.  When the in-game browser calls the plugin it's using the Mozilla one.  The problem, as I pointed out in the main thread, is that Flash is no longer compatible with such an old version of Mozilla.</p><p>There are three solutions here.  Either they can upgrade the version they have which thankfully being GPL doesn't require a license, disable Flash per the js method, or remove the in-game browser.</p><p>What reason still exists for the usage of it anymore?  I don't know about others but I keep a regular browser up at all times.</p></blockquote><p>Whichever method is used, the same system-installed version of Flash winds up being used by the browser. And since that's not compatible with the in-game browser, it locks up. And since it's just a matter of flipping one setting in a text config file to disable finding the system-installed Flash, it shouldn't take this long to at least get the short-term workaround in place.</p><p>As far as why the browser exists, that's because a) not everyone has a system with enough memory to run both the game and a browser at the same time without bogging down and b) many people run in full-screen mode and have stability and/or performance problems when windowing out and back in. In short, it's convenient for a lot of people to <em>not</em> need a regular browser open just to look up quest walkthroughs.</p></blockquote><p>The in-game browser uses more memory than similar browsers like Opera.  Strange but true.  And yes, I can understand how some are having stability issues.</p>

[Mezza]

<p>I am one of the unfortunate ones that has grown to rely on the in game browser. I hate not being in full screen and my bags and windows get thrown around the screen when I go windowed then back again. I also use it to display ACT so I hope they don't remove it!</p>

[TSR-JoshuaM]

<p>We do appreciate everyones feedback.  The issue itself has been reported and I will update if any information comes my way.  I'll be sure to create additional feedback with all of your recommendations and suggestions.  </p>

[Jrral]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>We do appreciate everyones feedback.  The issue itself has been reported and I will update if any information comes my way.  I'll be sure to create additional feedback with all of your recommendations and suggestions.  </p></blockquote><p>NB: a possible work-around is to go into the EQ2 installation folder, down into the mozilla folder there, and create a user.js file with this in it:</p><p>pref("security.enable_java", false);pref("plugin.scan.plid.all", false);pref("plugin.scan.4xPluginFolder", false);pref("plugin.scan.SunJRE", "20.0");pref("plugin.scan.Acrobat", "20.0");pref("plugin.scan.Quicktime", "20.0");pref("plugin.scan.WindowsMediaPlayer", "20.0");</p><p>Those settings should disbable most of the plugins in the in-game browser, which should stop the crashes caused by incompatibilities. You'll completely lose support for Flash, Java etc. in the in-game browser, but I doubt you're using it to go to sites like Pandora or YouTube where you need those.</p>

[TSR-JoshuaM]

<p>I've taken note of that just in case as well <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

[Jenadara]

<p><cite>Jrral@Unrest wrote:</cite></p><blockquote><p>NB: a possible work-around is to go into the EQ2 installation folder, down into the mozilla folder there, and create a user.js file with this in it:</p><p>pref("security.enable_java", false);pref("plugin.scan.plid.all", false);pref("plugin.scan.4xPluginFolder", false);pref("plugin.scan.SunJRE", "20.0");pref("plugin.scan.Acrobat", "20.0");pref("plugin.scan.Quicktime", "20.0");pref("plugin.scan.WindowsMediaPlayer", "20.0");</p><p>Those settings should disbable most of the plugins in the in-game browser, which should stop the crashes caused by incompatibilities. You'll completely lose support for Flash, Java etc. in the in-game browser, but I doubt you're using it to go to sites like Pandora or YouTube where you need those.</p></blockquote><p><span style="color: #cc99ff;">Can you explain more clearly how to create a user.js file for us less-computer-savvy folks...</span></p>

[Jrral]

<p><cite>Jenadara wrote:</cite></p><blockquote><p><span style="color: #cc99ff;">Can you explain more clearly how to create a user.js file for us less-computer-savvy folks...</span></p></blockquote><p>Go to the EQ2 game folder, and open the "mozilla" folder there. In the "mozilla" folder, right-click on the background, select New and then Text Document. It'll create a new document, just type "user.js" to set it's name. It'll probably ask if you really want to change it's type, tell it Yes or OK. Right-click on user.js and select Edit. Copy the set of "pref(...)" lines from my post into the clipboard, go back to user.js and paste them in. Save and close.</p>

[Jenadara]

<p><cite>Jrral@Unrest wrote:</cite></p><blockquote><p><cite>Jenadara wrote:</cite></p><blockquote><p><span style="color: #cc99ff;">Can you explain more clearly how to create a user.js file for us less-computer-savvy folks...</span></p></blockquote><p>Go to the EQ2 game folder, and open the "mozilla" folder there. In the "mozilla" folder, right-click on the background, select New and then Text Document. It'll create a new document, just type "user.js" to set it's name. It'll probably ask if you really want to change it's type, tell it Yes or OK. Right-click on user.js and select Edit. Copy the set of "pref(...)" lines from my post into the clipboard, go back to user.js and paste them in. Save and close.</p></blockquote><p><span style="color: #cc99ff;">Ok, I think my problem is I can't save it as a javascript document.  It doesn't ask me if I want to change it's type.  I've tried this using Notepad, and it saves it as a text file only and I have no option to save as javascript.  I tried going into the game anyway to see if the file I made worked, but I still had same issue.</span></p>

[Lempo]

<p>To save a notepad file with a different extension you must change the box below the filename to All Files *.*, then you may type any filename.ext</p>

[Jenadara]

<p><span style="color: #cc99ff;">Thanks all.  I can browse zam again. <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></span></p>

[retro_guy]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>We do appreciate everyones feedback.  The issue itself has been reported and I will update if any information comes my way.  I'll be sure to create additional feedback with all of your recommendations and suggestions.  </p></blockquote><p>So now it's been a year since this issue was being thrashed about.</p><p>Any movement on a fix????</p><p>Zam still crashes the browser.</p>

[Mezza]

<p>Much as I hate to be the pessimist. This will never be fixed. I refuse to believe it is a very difficult fix so can only assume they don't really care. For some people (like me) the browser fix is a big issue and yet they don't have any interest at all in sorting it.</p><p>I just take it as read that I now have to switch to windowed if I want to browse anything. The joy in realigning my windows afterwards (another UI problem) cannot be expressed in words...</p>

[TSR-JoshuaM]

<p>Sorry everyone we do understand that browsing any site of your choosing is an expectation with any browser.  I've reported the issue but the technical support department is not where the fix will be developed and pushed.  I'm gonna lock this up as this no longer requires technical support.</p>