Petitions Broken?

[Miapa]

<p>Two of us have tried to submit a petition in-game and once we click continue, it just says submitting and hangs there until the window is closed...</p>

[Filly67]

<p>You will most likely have better luck going through this site then via the game.  Usually works for me.</p>

[Morrias]

<p>Yeah I had to petition to get my account flagged to transfer a toon and it wouldn't go through in-game, I ended up just petition through firefox, heh.</p><p>Honestly the in-game browser hardly even works at all anymore, I think it needs some love..</p>

[Senya]

<p>That's been happening to me for months.  To petition I have to come to the forums, click my account, login, go to the in-game support option and petition from there.  I've mentioned it on the support forums but no one has ever said why it doesn't work. </p>

[Katz]

<p>I think its something to do with the flash or something not working (old version needed versus new versions installed). </p>

[deadcrickets2]

<p><cite>Senya wrote:</cite></p><blockquote><p>That's been happening to me for months.  To petition I have to come to the forums, click my account, login, go to the in-game support option and petition from there.  I've mentioned it on the support forums but no one has ever said why it doesn't work. </p></blockquote><p>Been working for me but I recently switched away from the buggy streaming client to the full client for both sides.</p>

[Senya]

<p><cite>deadcrickets2 wrote:</cite></p><blockquote><p><cite>Senya wrote:</cite></p><blockquote><p>That's been happening to me for months.  To petition I have to come to the forums, click my account, login, go to the in-game support option and petition from there.  I've mentioned it on the support forums but no one has ever said why it doesn't work. </p></blockquote><p>Been working for me but I recently switched away from the buggy streaming client to the full client for both sides.</p></blockquote><p>I've never used the streaming client.</p>

[deadcrickets2]

<p><cite>Senya wrote:</cite></p><blockquote><p><cite>deadcrickets2 wrote:</cite></p><blockquote><p><cite>Senya wrote:</cite></p><blockquote><p>That's been happening to me for months.  To petition I have to come to the forums, click my account, login, go to the in-game support option and petition from there.  I've mentioned it on the support forums but no one has ever said why it doesn't work. </p></blockquote><p>Been working for me but I recently switched away from the buggy streaming client to the full client for both sides.</p></blockquote><p>I've never used the streaming client.</p></blockquote><p>It's not Flash as someone else pointed out.  The help site uses no Flash at all.   Could it be corrupt files in your and the other poster's installation?  Possibly.  It could possibly be related to something else.  A TSR would be better able to make that determination.</p>

[TSR-JoshuaM]

<p>The in-game petition system works for most people, myself included.  I would suspect a more browser-related issue.  You can try the basic temp internet file/cookie clearing steps.</p><p>Click Start > Control Panel > Internet Options > General Tab > Click delete under browsing history > Check Temporary Internet Files / Cookies (You can uncheck the rest) > Click Delete again and Apply/OK.</p>

[Miapa]

<p>I'd like to test this out but I don't have a petition to submit... I don't want to waste a GM's time.  Is there a way I can submit a petition then cancel/delete it?</p>

[TSR-JoshuaM]

<p><cite>Xivian@Permafrost wrote:</cite></p><blockquote><p>I'd like to test this out but I don't have a petition to submit... I don't want to waste a GM's time.  Is there a way I can submit a petition then cancel/delete it?</p></blockquote><p>You can set it to solved yourself.</p>

[Miapa]

<p>I didn't realize that the in-game browser uses the system cookies with Internet Explorer.  I tried clearing them as well as everything else in the cache.  It still doesn't work.</p><p>I deleted and repatched the Mozilla folder in the Everquest2 folder.  Still doesn't work.</p><p>I am using Windows 7, 64-bit edition.  Internet Explorer 8.0 64-bit.</p><p>Perhaps it is a security settings.</p>

[TSR-JoshuaM]

<p><cite>Xivian@Permafrost wrote:</cite></p><blockquote><p>I didn't realize that the in-game browser uses the system cookies with Internet Explorer.  I tried clearing them as well as everything else in the cache.  It still doesn't work.</p><p>I deleted and repatched the Mozilla folder in the Everquest2 folder.  Still doesn't work.</p><p>I am using Windows 7, 64-bit edition.  Internet Explorer 8.0 64-bit.</p><p>Perhaps it is a security settings.</p></blockquote><p>Give it a try with IE 32bit and let me know, just ruling out the basics.</p>

[Miapa]

<p>What I meant was that the 64-bit version of IE is installed (I don't use IE, I use Google Chrome).  I completely uninstalled IE from my system.  It still doesn't work in the in-game EQ2 Browser.</p>

[TSR-JoshuaM]

<p><cite>Xivian@Permafrost wrote:</cite></p><blockquote><p>What I meant was that the 64-bit version of IE is installed (I don't use IE, I use Google Chrome).  I completely uninstalled IE from my system.  It still doesn't work in the in-game EQ2 Browser.</p></blockquote><p>I'll do a few test petitions myself and see if I can reproduce the issue.</p>

[deadcrickets2]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><cite>Xivian@Permafrost wrote:</cite></p><blockquote><p>What I meant was that the 64-bit version of IE is installed (I don't use IE, I use Google Chrome).  I completely uninstalled IE from my system.  It still doesn't work in the in-game EQ2 Browser.</p></blockquote><p>I'll do a few test petitions myself and see if I can reproduce the issue.</p></blockquote><p>IE will not affect the in-game browser.  In-game browser is based on Mozilla Firefox 1.x and not Internet Explorer.</p>

[Miapa]

<p>Oh, I also wanted to make a note that I am using the Station Launcher version of EQ2, not the streaming client.</p>

[TSR-JoshuaM]

<p><cite>deadcrickets2 wrote:</cite></p><blockquote><p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><cite>Xivian@Permafrost wrote:</cite></p><blockquote><p>What I meant was that the 64-bit version of IE is installed (I don't use IE, I use Google Chrome).  I completely uninstalled IE from my system.  It still doesn't work in the in-game EQ2 Browser.</p></blockquote><p>I'll do a few test petitions myself and see if I can reproduce the issue.</p></blockquote><p>IE will not affect the in-game browser.  In-game browser is based on Mozilla Firefox 1.x and not Internet Explorer.</p></blockquote><p>You're right and I am well aware of that but I did make a mistake.  My previous suggestion of 'try it' doesn't apply to this issue and I may have got my wires crossed a bit!   While it is based on Firefox I couldn't see the cookies updating in the typical place Firefox stores them so I suggested clearing the default browser temp files and cookies.  Not sure how I got lost from there!</p>

[deadcrickets2]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><cite>deadcrickets2 wrote:</cite></p><blockquote><p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><cite>Xivian@Permafrost wrote:</cite></p><blockquote><p>What I meant was that the 64-bit version of IE is installed (I don't use IE, I use Google Chrome).  I completely uninstalled IE from my system.  It still doesn't work in the in-game EQ2 Browser.</p></blockquote><p>I'll do a few test petitions myself and see if I can reproduce the issue.</p></blockquote><p>IE will not affect the in-game browser.  In-game browser is based on Mozilla Firefox 1.x and not Internet Explorer.</p></blockquote><p>You're right and I am well aware of that but I did make a mistake.  My previous suggestion of 'try it' doesn't apply to this issue and I may have got my wires crossed a bit!   While it is based on Firefox I couldn't see the cookies updating in the typical place Firefox stores them so I suggested clearing the default browser temp files and cookies.  Not sure how I got lost from there!</p></blockquote><p>In-game browser doesn't store cookies by default.  They disappear at end of session.  If you notice they are using the old version of the launcher.  Could be a file didn't get updated correctly.</p>

[Miapa]

<p>I installed the new EQII Launchpad and deleted the Mozilla folder.</p><p>I had to patch a couple of timesto get all of the Mozilla files, unfortunately; the first patch only downloaded one file then said it was up-to-date.  I re-scanned (and deleted the logincache) EQ2 with the Launchpad and it downloaded more files.</p><p>Now, I was getting an error when loading the Web Browser.  It kept saying that MSVCP71.dll was missing; the browser would do the same thing as before, petition wouldn't work, but that error would pop-up.  I took the .dll file from the LegendsOfNorrath folder and put it in my main EQ2 directory and the error went away and petitions are working.</p><p>I'd have to look into it more, but it's either:</p><p><ol><li>The Station Launcher is missing or is out-of-date for some of the Mozilla files</li><li>MSVCP71.dll was missing in both cases and may've been the cause of the issue.</li></ol><div>Anyway, this issue is now resolved.</div></p>

[TSR-JoshuaM]

<p><cite>Xivian@Permafrost wrote:</cite></p><blockquote><p>I installed the new EQII Launchpad and deleted the Mozilla folder.</p><p>I had to patch a couple of timesto get all of the Mozilla files, unfortunately; the first patch only downloaded one file then said it was up-to-date.  I re-scanned (and deleted the logincache) EQ2 with the Launchpad and it downloaded more files.</p><p>Now, I was getting an error when loading the Web Browser.  It kept saying that MSVCP71.dll was missing; the browser would do the same thing as before, petition wouldn't work, but that error would pop-up.  I took the .dll file from the LegendsOfNorrath folder and put it in my main EQ2 directory and the error went away and petitions are working.</p><p>I'd have to look into it more, but it's either:</p><ol><li>The Station Launcher is missing or is out-of-date for some of the Mozilla files</li><li>MSVCP71.dll was missing in both cases and may've been the cause of the issue.</li></ol><div>Anyway, this issue is now resolved.</div></blockquote><p>The workaround with the LON file is the best way to resolve it.  This control library is not included with Windows Vista/7 machines and we have not updated the main game files to include it but hopefully will soon!</p>

[deadcrickets2]

<p><cite>Xivian@Permafrost wrote:</cite></p><blockquote><p>I installed the new EQII Launchpad and deleted the Mozilla folder.</p><p>I had to patch a couple of timesto get all of the Mozilla files, unfortunately; the first patch only downloaded one file then said it was up-to-date.  I re-scanned (and deleted the logincache) EQ2 with the Launchpad and it downloaded more files.</p><p>Now, I was getting an error when loading the Web Browser.  It kept saying that MSVCP71.dll was missing; the browser would do the same thing as before, petition wouldn't work, but that error would pop-up.  I took the .dll file from the LegendsOfNorrath folder and put it in my main EQ2 directory and the error went away and petitions are working.</p><p>I'd have to look into it more, but it's either:</p><ol><li>The Station Launcher is missing or is out-of-date for some of the Mozilla files</li><li>MSVCP71.dll was missing in both cases and may've been the cause of the issue.</li></ol><div>Anyway, this issue is now resolved.</div></blockquote><p>Streaming Launcher always has issues.  I use the full one.  And yes, there is a major failure with the program not confirming all files necessary are there.</p>