Launcher

[Aulstar]

<p>I was able to play eq2 perfectly fine on both of my computers last night.  Today after loggging in, the launcher gets stuck on "SCANNING" - Preparing</p><p>I tried repairing, uninstalling and reinstalling launcher, updated adobe plugin, checked station launcher version, ran windows update still no luck on either computer.</p><p>Are the servers down, or did an update occur that needs me to do something else?</p>

[TSR-JoshuaM]

<p>No changes on our end overnight as far as I know.  Try our standard cache/configuration clearing instructions.</p><p><p>You may want to make backups and then delete the following files and folders:</p><p>cache folder</p><p>eq2_recent.ini</p><p>eq2_default.ini</p><p>EverQuest2.exe</p><p>eq2.ini</p><p>As well as the character specific files, these will appear as such:</p><p>Servername_CharacterName_EQ2_uisettings.ini</p><p>Stationname_characters.ini</p><p>To do this, please follow these directions:</p><p>1. First look for your EverQuest II Extended directory. You can find the default directory in (for Windows XP): C:Program FilesSonyEverQuest II (for Windows Vista/7): C:UsersPublicSony Online EntertainmentInstalled GamesEverQuest II</p><p>2. Click on MY COMPUTER and then proceed into local disk C:</p><p>3. Navigate your way to the default directory, or your chosen installation directory.</p><p>4. Next look for any files explained above and delete them. </p><p>5. Afterwards, please start EverQuest II to have these files re-downloaded by the patcher.</p><p>If deleting these files does not resolve your issue, you can restore your backed up files and folders and retain your hotkeys, contact lists, and display settings.</p></p>

[Cincyspider]

<p>I am also having this same problem.   I went thru and deleted all the files listed, and it still won't work.   The launcher is "stuck" on Scanning but doesn't seem to be scanning anything at all.    I went into the preferences and clicked for a full scan run, and it still does nothing.</p><p>I am running XP</p><p>Help please.....</p>

[Aulstar]

<p>tried deleting files, gets stuck on loading remote manifest now.  I can log into the game if i launch the eq2 exe directly</p>

[AnjelikaR]

<p>I am having this same issue.  Cannot log into the game through launcher.  Stuck at Scanning.</p>

[TSR-JoshuaM]

<p>Are you all using our latest LaunchPad?  If you are using an older patch method, I recommend downloading the Full version linked below and re-using your existing EQII folder.  We also have a streaming LaunchPad available as well.</p><p><a href="http://launch.soe.com/eq2/" target="_blank">[EQII] LaunchPad</a> </p>

[Mystfit]

<p>I was getting help for a character creation I was having and in the process, got a new launcher from the above links mentioned above. It was kinda handy, though a bit more awkward when wanting to change accounts...but today when getting ready to play eq2, I noticed the icon shortcut was different, I clicked on it and this came up:</p><p><img src="http://www.jklm.net/atn/launch1.jpg" /></p><p>What, may I ask is that and what do I do with it and what happened to the launcher I was using just this weekend?</p>

[TSR-JoshuaM]

<p><cite>Mystfit wrote:</cite></p><blockquote><p>I was getting help for a character creation I was having and in the process, got a new launcher from the above links mentioned above. It was kinda handy, though a bit more awkward when wanting to change accounts...but today when getting ready to play eq2, I noticed the icon shortcut was different, I cliked on it and this came up:</p><p>*removed*</p><p>What, may I ask is that and what do I do with it and what happened to the launcher I was using just this weekend?</p></blockquote><p>Nothing happened to the LaunchPad recently.  That's a much, much, older Launchpad however.  You might just have the shortcuts mixed up.  Double check that it's pointing to your latest EQII installation.</p>

[Mystfit]

<p>I did notttthhhiinnnng <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" /> since the help I got last week for the character creation problem I was having. I just all of a sudden noticed the icon had changed and it suddenly was loading the wrong thing. This is the shortcut that thing is using...:</p><p>"C:Program FilesSonyEverQuest IILaunchPad.exe"</p><p>The directory is correct, is the .exe right?</p>

[TSR-JoshuaM]

<p><cite>Mystfit wrote:</cite></p><blockquote><p>I did notttthhhiinnnng <img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" /> since the help I got last week for the character creation problem I was having. I just all of a sudden noticed the icon had changed and it suddenly was loading the wrong thing. This is the shortcut that thing is using...:</p><p>"C:Program FilesSonyEverQuest IILaunchPad.exe"</p><p>The directory is correct, is the .exe right?</p></blockquote><p>Its "right" in name, but that's clearly the older patcher based on the install path.</p><p>If it was a recent installation, you can cehck C:UsersPublicSony Online EntertainmentInstalled GamesEverquest II, or Program FilesSony Online EntertainmentInstalled GamesEverquest II</p>

[Mystfit]

<p>There are on launchers at either of those locations. THe only other launcher I can find on my system is this one:</p><p><img src="http://jklm.net/atn/launcher2.jpg" /></p><p>This one works, but isn't the new one that I got after the work we did last week. That one WAS where this one was now.....though why it's now so old is beyond me since I haven't changed anything since last week.</p>

[Mystfit]

<p>PS I went ahead and installed the new launcher again and got this (and my icon switched back to the right one, but it's kinda creeping me out a bit as I sure didn't switch  my shortcuts or change launchers....if it does it again, I'm calling Ghostbusters</p><p><img src="http://jklm.net/atn/launcher5.jpg" /></p>

[TSR-JoshuaM]

<p>That's very, very, odd.  You could always backup your PAKS and UI folders/files and delete the rest altogether.  Reinstall the LP3 then move the PAKS and UI folders back.  Would prevent a reoccurrence from the Ghost of LaunchPad Past!</p>

[Cincyspider]

<p>I used the link you gave and it created EQ in another folder under the sony online sub....now my profitui won't work!   Can I just copy everything back to the Sony subdir??</p>

[TSR-JoshuaM]

<p><cite>Cincyspider wrote:</cite></p><blockquote><p>I used the link you gave and it created EQ in another folder under the sony online sub....now my profitui won't work!   Can I just copy everything back to the Sony subdir??</p></blockquote><p>Absolutely, or you can move the UI folder from the old install to the new <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /></p><p>Don't forget the UI files in the old main game folder too, they are titled <server>_<charactername>_eq2_uisettings.xml</p>

[Cincyspider]

<p>Ok....I'm using the new launcher that was somehow never downloaded before and I had no idea even existed...though I have purchased multiple copies of every expansion to date for 3 accounts.   Why am i just now "finding" this??</p><p>Also.....how do you open a second account on the same PC with this launcher?   I've loaded the game on account X, then reloaded the patcher, gone into "account" and logged out...then logged in to account Y.   However, the launcher still shows me as "playing" and there is no obvious way to actually open and use the account Y.....though account Y is shown on the bottom right of the launcher.</p><p>What am i missing?</p>

[TSR-JoshuaM]

<p><cite>Cincyspider wrote:</cite></p><blockquote><p>Ok....I'm using the new launcher that was somehow never downloaded before and I had no idea even existed...though I have purchased multiple copies of every expansion to date for 3 accounts.   Why am i just now "finding" this??</p><p>Also.....how do you open a second account on the same PC with this launcher?   I've loaded the game on account X, then reloaded the patcher, gone into "account" and logged out...then logged in to account Y.   However, the launcher still shows me as "playing" and there is no obvious way to actually open and use the account Y.....though account Y is shown on the bottom right of the launcher.</p><p>What am i missing?</p></blockquote><p>You should be able to run the Everquest2.exe file directly for the 2nd instance, after the 1st is fully loaded.  Let me know if this isn't working anymore, they've made a few changes to the LP3 lately.</p><p>As for why you just found this LaunchPad, it's not being forced out yet.  If LP1, or LP2, works for you then we don't force you to make the transition unless you have an issue we either do not support or cannot resolve directly (perhaps a dev issue we are waiting on for instance).</p><p>There will come a day when our latest LaunchPad (maybe not LP3) will be what you get linked to from any download page for our games but that has not arrived yet.</p>

[Lucine]

<p>I keep getting cannot connect to login server error.. Please help.. I dont know much about computer stuff and I think its a bit rediculous we have to go into our files and fix things to run a game we pay to play.. This is really getting frustrating.. all the issues lately. <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></p>

[TSR-JoshuaM]

<p><cite>Artemesia@Antonia Bayle wrote:</cite></p><blockquote><p>I keep getting cannot connect to login server error.. Please help.. I dont know much about computer stuff and I think its a bit rediculous we have to go into our files and fix things to run a game we pay to play.. This is really getting frustrating.. all the issues lately. <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" /></p></blockquote><p>Servers down for patch right now <img src="/eq2/images/smilies/69934afc394145350659cd7add244ca9.gif" border="0" />  ETA another hour and a half.</p><p>Furthermore, most people never have to edit anything to play.  This is called troubleshooting an issue you are having.  But you'll probably want to wait til the servers are actually up! <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

[Lucine]

<p>Thank you for the notice.. i had checked several reliable sites for notice of a patch but there was none.. which usually suggests its my computer screwing up.. reinstalled the launcher nonetheless..lol</p>

[TSR-JoshuaM]

<p><cite>Artemesia@Antonia Bayle wrote:</cite></p><blockquote><p>Thank you for the notice.. i had checked several reliable sites for notice of a patch but there was none.. which usually suggests its my computer screwing up.. reinstalled the launcher nonetheless..lol</p></blockquote><p>While we may occassionally skip a Tuesday, it is our regularly scheduled patch day.  Every Tuesday, 7AM PDT.</p>