Crash upon Screenshot

[Mazra]

<p>I'm getting a similar crash to desktop and error message to the one  found in <a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=502377" target="_blank">this post</a>, though mine is slightly different:</p><p><img src="http://i1237.photobucket.com/albums/ff462/cravenm30/error.jpg" width="504" height="232" /></p><p>I am currently using Win7x64 and the Streaming Client Version: App: 443  Shell:  3.0.0.223  Plug-in: 153</p><p>Since installing the full version of worked in the linked case, I tried repairing my install with a new download of the Streaming Client to no avail.  I then tried to do a reinstall of the streaming client, again with no luck.  The thing that really strikes me, OUCH!, is that in both our cases, the error is looking for files on the E: drive.  I don't know about the other individual, but I have no EQ files located on my E: drive.  It would seem to me that today's patch included someone's personalized EQ install settings and implanted them into our own installs.  While I could probably fix this by doing a full install of the game using the other launcher, I would rather not.</p>

[Lempo]

<p>Yep, happened to me after todays patch as well.</p><p>Looks like someone violated one of the programmers 10 commandments and hard coded a path... Might be able to slip in a fix for this in the AM patch but probably not.</p>

[TSR-JoshuaM]

<p>The issue has already been identified and Rothgar has said a fix is on it's way.  It just missed the last hotfix but it's coming.</p>

[Dakahn]

<p>Still waiting for a fix...  <img src="/eq2/images/smilies/2786c5c8e1a8be796fb2f726cca5a0fe.gif" border="0" /></p>

[Troubor]

<p>Kind of bumping this since I have this issue as well.  I am also on the streaming client as an aside.</p><p>I did see some speculation in another thread that it was due to ATI/Radeon cards, but I'm using Nvidia GTX 580's in SLI so that can't be it.  (Yes I know SLI doesn't do much for this game, but I do play other games too.  <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />  ).</p>

[Sslikmage]

Same here - also in a new full installation of the non-streaming version. Tiff or JPEG doesn't matter, apparently it crashes before writing anything to disk.

[Senya]

<p>I'm getting this error, too.  Was this fix mentioned put in yet since this thread is a couple weeks old?  I've not taken any screenshots since mid-June probably, but was going to earlier tonight and noticed this was happening.  My husband is also having the same problem.  Different machines, different video cards (same brand, but different models), he uses Launcher 3 (not the streaming) and I have both Launcher 3 and Station Launcher. </p>

[Peogia]

<p><cite>Mazra@Everfrost wrote:</cite></p><blockquote><p>I'm getting a similar crash to desktop and error message to the one  found in <a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=502377" target="_blank">this post</a>, though mine is slightly different:</p><p><img src="http://i1237.photobucket.com/albums/ff462/cravenm30/error.jpg" width="504" height="232" /></p><p>I am currently using Win7x64 and the Streaming Client Version: App: 443  Shell:  3.0.0.223  Plug-in: 153</p><p>Since installing the full version of worked in the linked case, I tried repairing my install with a new download of the Streaming Client to no avail.  I then tried to do a reinstall of the streaming client, again with no luck.  The thing that really strikes me, OUCH!, is that in both our cases, the error is looking for files on the E: drive.  I don't know about the other individual, but I have no EQ files located on my E: drive.  It would seem to me that today's patch included someone's personalized EQ install settings and implanted them into our own installs.  While I could probably fix this by doing a full install of the game using the other launcher, I would rather not.</p></blockquote><p>Have you tried different video card drivers? I don't get these crashes with</p><p>260.89_desktop_win7_winvista_64bit_english_whql</p>

[TSR-JoshuaM]

<p>It's a Shader 3 crash, Peogia you do not use Shader 3, remember? <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" /></p>

[TSR-JoshuaM]

<p>Is anyone receiving this crash on Shader 1?  We are aware of the screenshot issue with Shader 3 and Rothgar has acknowledged the issue and says a fix is prepared.  Just a matter of when we can get it pushed out in a hotfix.</p>

[Dakahn]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>It's a Shader 3 crash, Peogia you do not use Shader 3, remember? <img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" /></p></blockquote><p>I'm not using shader 3.0 and I get the same crash.</p>

[TSR-JoshuaM]

<p><cite>Dakahn wrote:</cite></p><blockquote><p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>It's a Shader 3 crash, Peogia you do not use Shader 3, remember? <img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" /></p></blockquote><p>I'm not using shader 3.0 and I get the same crash.</p></blockquote><p>Can you open a ticket and attach your DXDIAG/MSINFO file and EQ2_recent.ini?  Haven't seen this on Shader 1 yet, Rothgar might not be aware if that's the case or you might be having a separate problem than what I was referring to.</p>

[Peogia]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>It's a Shader 3 crash, Peogia you do not use Shader 3, remember? <img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" /></p></blockquote><p>My friends don't use Shader 3 and crash from it and from his pic here in this is thread this is what I found</p><p><p>D3DERR</p><p>The following is a list of the values that can be returned by Direct3D methods. See the individual method descriptions for lists of the values that each can return.</p><p><a href="http://msdn.microsoft.com/en-us/library/bb172554(VS.85" target="_blank" rel="nofollow">http://msdn.microsoft.com/en-us/lib.../bb172554(VS.85</a>).aspx</p><p>D3DERR_INVALIDCALL The method call is invalid. For example, a method's parameter may not be a valid pointer.</p><p>More graphic's engine issues? or incompatibilities maybe</p></p>

[Peogia]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>It's a Shader 3 crash, Peogia you do not use Shader 3, remember? <img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" /></p></blockquote><p>I made this just for you Shader 3 in game screen shot and no crash<img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" /></p><p><img src="http://i800.photobucket.com/albums/yy289/Icexstorm69/Shader3ingamescreenshot.jpg" width="1023" height="531" /></p>

[Peogia]

<p><cite>Peogia wrote:</cite></p><blockquote><p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>It's a Shader 3 crash, Peogia you do not use Shader 3, remember? <img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" /></p></blockquote><p>I made this just for you Shader 3 in game screen shot and no crash<img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" /></p><p><img src="http://i800.photobucket.com/albums/yy289/Icexstorm69/Shader3ingamescreenshot.jpg" width="1023" height="531" /></p></blockquote><p>Sucks forum wont let me edit posts</p><p>here is shader 1 pic and first pic is shader 3 no crashes I do kinda think these crashes may be bypass able by a different driver version possible</p><p><img src="http://i800.photobucket.com/albums/yy289/Icexstorm69/Shader1ingamescreenshot.jpg" width="1023" height="531" /></p>

[Kathy82]

<p><cite>Dakahn wrote:</cite></p><blockquote><p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>It's a Shader 3 crash, Peogia you do not use Shader 3, remember? <img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" /></p></blockquote><p>I'm not using shader 3.0 and I get the same crash.</p></blockquote><p>Same here. Not using shader 3.0 and getting the exact same crash.</p>

[TSR-JoshuaM]

<p>Having this all reported, can't reproduce the Shader 1 crashing though.  Can you folks open support tickets with DXDIAG/MSINFO files for tracking?</p>

[serenader]

<p><a rel="nofollow" href="http://dl.dropbox.com/u/8815884/EQ2/DxDiag64bit.txt" target="_blank"></a></p>

[Peogia]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>Having this all reported, can't reproduce the Shader 1 crashing though.  Can you folks open support tickets with DXDIAG/MSINFO files for tracking?</p></blockquote><p>Were you abled to reproduce the crashes with the driver I use?</p>

[Maroger]

<p>Screenshot crash is fixed on Test.</p>

[TSR-JoshuaM]

<p>We have another discussion on this going on in the gen tech forum.  Our developer GermInUSA has been doing a great deal of work resolving these issues for us.  We do hope to have a fix pushed out as soon as possible.</p><p>Other thread on this topic:</p><p><a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=502397">http://forums.station.sony.com/eq2/...topic_id=502397</a></p>

[Kaalenarc]

<p>This may sound silly but for me and one other guildie, simply renaming the existing screenshot folder to something else and creating a new one fixed this.</p>

[TSR-JoshuaM]

<p>While the tip is appreciated, very much, please do not repost the same msg to multiple threads.  </p>