Account managment down ?

[KITSUNE_KeA]

<p>I tried, via Station launcher and via Sation.com, to update my account data.</p><p>Neither Launcher nor Station website were able to grant me access to my account data.</p><p>All i had was the classical :</p><p></p><h1>HTTP Status 500 -</h1> <hr size="1" /><p><strong>type</strong> Status report</p> <p><strong>message</strong></p> <p><strong>description</strong> <span style="text-decoration: underline;">The server encountered an internal error () that prevented it from fulfilling this request.</span></p> <hr size="1" /><h3>Apache Tomcat/5.5.33</h3><p></p><p>I would like being able to change my credit card and pay my Station account before my last payment comes to its end.</p><p>Thanks in advance.</p>

[Wingrider01]

<p>just used it a few minutes ago to upgrade the account to all access, using IE8, and the My Account hyperlink in the upper right corner of the forum</p>

[Peogia]

<p><cite>Wingrider01 wrote:</cite></p><blockquote><p>just used it a few minutes ago to upgrade the account to all access, using IE8, and the My Account hyperlink in the upper right corner of the forum</p></blockquote><p>Far to pricey I'm waiting for the star wars mmorpg if thats any good I might get the all access but until then there really is no reason to increase monthly fees</p>

[Wingrider01]

<p><cite>Peogia wrote:</cite></p><blockquote><p><cite>Wingrider01 wrote:</cite></p><blockquote><p>just used it a few minutes ago to upgrade the account to all access, using IE8, and the My Account hyperlink in the upper right corner of the forum</p></blockquote><p>Far to pricey I'm waiting for the star wars mmorpg if thats any good I might get the all access but until then there really is no reason to increase monthly fees</p></blockquote><p>not going to argue with you, but 5 bucks for the additional games is cheap. I still play Vanguard and POTB.</p><p>Might want to do some investigation - the StarWars SOE game is shutting down on 12/15/2011</p>

[Peogia]

<p><cite>Wingrider01 wrote:</cite></p><blockquote><p><cite>Peogia wrote:</cite></p><blockquote><p><cite>Wingrider01 wrote:</cite></p><blockquote><p>just used it a few minutes ago to upgrade the account to all access, using IE8, and the My Account hyperlink in the upper right corner of the forum</p></blockquote><p>Far to pricey I'm waiting for the star wars mmorpg if thats any good I might get the all access but until then there really is no reason to increase monthly fees</p></blockquote><p>not going to argue with you, but 5 bucks for the additional games is cheap. I still play Vanguard and POTB.</p><p>Might want to do some investigation - the StarWars SOE game is shutting down on 12/15/2011</p></blockquote><p>I thought that was just the old 1</p><p><a href="http://www.piratesonline.com" target="_blank" rel="nofollow">http://www.piratesonline.com</a></p><p>is a much better game then POTB</p>

[Tigress]

<p>i can log into "my account" but when i click on "subscription" (new title "game pass info"), i get this msg & have been getting the same message for several days: </p><h1>ERROR!</h1> <div><div><div><p>We have encountered a system error while processing your request.</p> <p>Please try again later.</p> <p>We apologize for the inconvenience.</p> <p>If you continue to encounter this error, please contact Customer Service at <a rel="nofollow" href="http://support.station.sony.com" target="_blank">http://support.station.sony.com</a></p><p>_____________________________</p><p><em>p.s.  i always use firefox and used IE after reading this thread.  same result.</em></p></div></div></div>

[Kryzia]

<p><cite>Tigress wrote:</cite></p><blockquote><p>i can log into "my account" but when i click on "subscription" (new title "game pass info"), i get this msg & have been getting the same message for several days: </p><h1>ERROR!</h1> <div><div><div><p>We have encountered a system error while processing your request.</p> <p>Please try again later.</p> <p>We apologize for the inconvenience.</p> <p>If you continue to encounter this error, please contact Customer Service at <a rel="nofollow" href="http://support.station.sony.com" target="_blank">http://support.station.sony.com</a></p><p>_____________________________</p><p><em>p.s.  i always use firefox and used IE after reading this thread.  same result.</em></p></div></div></div></blockquote><p>I have the same problem.</p>

[TSR-JoshuaM]

<p>Please open support tickets if your Subscription Info page is not functioning.  We do have a fix for it.</p><p>If you need immediate account support such as billing or cancellation assistance, I would highly recommend calling us directly.</p>

[Tigress]

<p><strong>send in a ticket.  really?  </strong>110701-001873</p><p style="padding-left: 30px;"><em>hi. i have been trying to access my account management for over a week so i can look at my sub options and figure out what i want to do before it expires. i receive the following error. pls help.ERROR!We have encountered a system error while processing your request.Please try again later.We apologize for the inconvenience.If you continue to encounter this error, please contact Customer Service at <a href="http://support.station.sony.com/" target="_blank">http://support.station.sony.com</a></em></p><p style="padding-left: 30px;"> </p><p><strong>here's the reply (GM name removed)</strong></p><p style="padding-left: 30px;"><em>I am sorry to hear that you are having this problem viewing your subscription information. There isn't really much that in game customer support can do to help you out with this issue but I can walk you through a possible way to do it. First you will need to go to <a href="http://www.soe.com/" target="_blank">http://www.soe.com/</a> and log in using the appropriate information. Next you will need go click on Game Pass Info and you should be able to see your subscription information that way. If this does not help you out please feel free to respond to this petition so that we can forward you over to our Tech team. I hope that I was able to shed some light on your issue and if you need anything else feel free to let us know.</em></p><p><strong>perhaps you should let your CSRs know that there is problem & a fix!  </strong></p><p>obviously instead of sending me a canned message, he should have forwarded my ticket to a tech.  perhaps he didn't read what i wrote or maybe bc he wasnt aware, he just sent me a canned message.  i don't understand how the error that i included did not demonstrate that i was not being a idiot on figuring out how to access my account.  all the ticket ended up being was a time waster.  i need to get into my account management..... </p><p>as an FYI, i chose the best possible option for category and that was community standards bc there was not an option to pick anything else close to "my account".  i replied and directed him to this thread.<strong>  </strong></p><p>hopefully he or the next person who picks it up will send my ticket along to where it needs to go so my account will get fixed.  in the event that does not happen, here is the ticket number:  110701-001873</p>

[Wingrider01]

<p><cite>Tigress wrote:</cite></p><blockquote><p><strong>send in a ticket.  really?  </strong>110701-001873</p><p style="padding-left: 30px;"><em>hi. i have been trying to access my account management for over a week so i can look at my sub options and figure out what i want to do before it expires. i receive the following error. pls help.ERROR!We have encountered a system error while processing your request.Please try again later.We apologize for the inconvenience.If you continue to encounter this error, please contact Customer Service at <a href="http://support.station.sony.com/" target="_blank">http://support.station.sony.com</a></em></p><p style="padding-left: 30px;"> </p><p><strong>here's the reply (GM name removed)</strong></p><p style="padding-left: 30px;"><em>I am sorry to hear that you are having this problem viewing your subscription information. There isn't really much that in game customer support can do to help you out with this issue but I can walk you through a possible way to do it. First you will need to go to <a href="http://www.soe.com/" target="_blank">http://www.soe.com/</a> and log in using the appropriate information. Next you will need go click on Game Pass Info and you should be able to see your subscription information that way. If this does not help you out please feel free to respond to this petition so that we can forward you over to our Tech team. I hope that I was able to shed some light on your issue and if you need anything else feel free to let us know.</em></p><p><strong>perhaps you should let your CSRs know that there is problem & a fix!  </strong></p><p>obviously instead of sending me a canned message, he should have forwarded my ticket to a tech.  perhaps he didn't read what i wrote or maybe bc he wasnt aware, he just sent me a canned message.  i don't understand how the error that i included did not demonstrate that i was not being a idiot on figuring out how to access my account.  all the ticket ended up being was a time waster.  i need to get into my account management..... </p><p>as an FYI, i chose the best possible option for category and that was community standards bc there was not an option to pick anything else close to "my account".  i replied and directed him to this thread.<strong>  </strong></p><p>hopefully he or the next person who picks it up will send my ticket along to where it needs to go so my account will get fixed.  in the event that does not happen, here is the ticket number:  110701-001873</p></blockquote><p>Sounds like you used /petition in game. Upper right corner of the forum, search the knowledge base, select Open a Support ticket, under category drop down select Account / Billing. Have used this method to open a ticket for the accounts, othe option there is Online chat support tab</p>

[TSR-JoshuaM]

<p><cite>Tigress wrote:</cite></p><blockquote><p><strong>send in a ticket.  really?  </strong>110701-001873</p><p style="padding-left: 30px;"><em>hi. i have been trying to access my account management for over a week so i can look at my sub options and figure out what i want to do before it expires. i receive the following error. pls help.ERROR!We have encountered a system error while processing your request.Please try again later.We apologize for the inconvenience.If you continue to encounter this error, please contact Customer Service at <a href="http://support.station.sony.com/" target="_blank">http://support.station.sony.com</a></em></p><p style="padding-left: 30px;"> </p><p><strong>here's the reply (GM name removed)</strong></p><p style="padding-left: 30px;"><em>I am sorry to hear that you are having this problem viewing your subscription information. There isn't really much that in game customer support can do to help you out with this issue but I can walk you through a possible way to do it. First you will need to go to <a href="http://www.soe.com/" target="_blank">http://www.soe.com/</a> and log in using the appropriate information. Next you will need go click on Game Pass Info and you should be able to see your subscription information that way. If this does not help you out please feel free to respond to this petition so that we can forward you over to our Tech team. I hope that I was able to shed some light on your issue and if you need anything else feel free to let us know.</em></p><p><strong>perhaps you should let your CSRs know that there is problem & a fix!  </strong></p><p>obviously instead of sending me a canned message, he should have forwarded my ticket to a tech.  perhaps he didn't read what i wrote or maybe bc he wasnt aware, he just sent me a canned message.  i don't understand how the error that i included did not demonstrate that i was not being a idiot on figuring out how to access my account.  all the ticket ended up being was a time waster.  i need to get into my account management..... </p><p>as an FYI, i chose the best possible option for category and that was community standards bc there was not an option to pick anything else close to "my account".  i replied and directed him to this thread.<strong>  </strong></p><p>hopefully he or the next person who picks it up will send my ticket along to where it needs to go so my account will get fixed.  in the event that does not happen, here is the ticket number:  110701-001873</p></blockquote><p>Support tickets and petitions are very different.</p><p>So to answer your question, "really?", Yes <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /> </p><p>I mean, the GM says it himself, <span style="color: #444444; font-family: verdana, arial, helvetica, sans-serif; font-size: 11px;"><em>If this does not help you out please feel free to respond to this petition so that we can forward you over to our Tech team.</em></span></p><p>GM's do not do Account billing or technical support nor will they always know every account billing issue.  I assure you, if you open a Support ticket, our representatives can and will help you.</p>

[Kryzia]

<p>Tigresss, <span >open a Support ticket like </span><span >Wingrider01 and </span><span >TSR-JoshuaM say.</span></p><p>I did and next day it was fixed.</p>

[Tigress]

<p>still waiting for help with my ticket, 3 days later....</p>

[Tigress]

<p><cite>Wingrider01 wrote:</cite></p><blockquote><p>Sounds like you used /petition in game. Upper right corner of the forum, search the knowledge base, select Open a Support ticket, under category drop down select Account / Billing. Have used this method to open a ticket for the accounts, othe option there is Online chat support tab</p></blockquote><p>yes that is what i did bc the acct/billing one thing never works.  (it wont let me log in that way ever since the shutdown.  it always says incorrect user name/pw.  i'm using the new pw.)  the guy should have forwarded it to the tech dept.  he did not and now its lost forever <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" /></p><p>i even put the ticket number in here, believing that joshuam might pull it up but he did not <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" /></p><p><span style="text-decoration: underline;">FROM ABOVE:</span></p><p><em><span><strong>send in a ticket.  really?  </strong>110701-001873</span></em></p><p><em><span>hopefully he or the next person who picks it up will send my ticket along to where it needs to go so my account will get fixed.  in the event that does not happen, here is the ticket number:  110701-001873</span></em></p>

[Wingrider01]

<p><cite>Tigress wrote:</cite></p><blockquote><p><cite>Wingrider01 wrote:</cite></p><blockquote><p>Sounds like you used /petition in game. Upper right corner of the forum, search the knowledge base, select Open a Support ticket, under category drop down select Account / Billing. Have used this method to open a ticket for the accounts, othe option there is Online chat support tab</p></blockquote><p>yes that is what i did bc the acct/billing one thing never works.  (it wont let me log in that way ever since the shutdown.  it always says incorrect user name/pw.  i'm using the new pw.)  the guy should have forwarded it to the tech dept.  he did not and now its lost forever <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" /></p><p>i even put the ticket number in here, believing that joshuam might pull it up but he did not <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" /></p><p><span style="text-decoration: underline;">FROM ABOVE:</span></p><p><em><span><strong>send in a ticket.  really?  </strong>110701-001873</span></em></p><p><em><span>hopefully he or the next person who picks it up will send my ticket along to where it needs to go so my account will get fixed.  in the event that does not happen, here is the ticket number:  110701-001873</span></em></p></blockquote><p>live chat is available also</p>