Out of memory [Archive] - EQ2 Forum Archive @ EQ2Wire

Mixxit

06-25-2011, 08:37 PM

Regular out of memory crashes since the last patch about 4-5 in the last 6 hours - seems to be when bouncing around zones - Memory leak?

TSR-JoshuaM

06-25-2011, 08:41 PM

Let's find out why this is happening to you.Would you please post your DXDIAG information? Top 3 sections, system/display/sound devices. You could also open a support ticket to attach your MSINFO file as it contains your windows error reporting and more information about the system itself.

Uwkete-of-Crushbone

11-11-2011, 06:38 PM

<cite>TSR-JoshuaM wrote:</cite>Re: memory crashes for a user:<blockquote>Let's find out why this is happening to you.Would you please post your DXDIAG information? Top 3 sections, system/display/sound devices. You could also open a support ticket to attach your MSINFO file as it contains your windows error reporting and more information about the system itself.</blockquote>I haven't had crashes due to memory issues (that I know of), but I frequently run into Virtual Memory warnings with my Windows XP. How does one obtain/post the DXDIAG info, and is a support ticket the same as a /petition, or a different beast entirely (and what the heck is MSINFO)?I also try to run at a Custom Display under Options (Balanced->High Performance, with mirrors able to work; recently has given me lighting highlights I hadn't had before [still no shadows; I don't turn them on if I want to move at all]), but if I want to see any detail or reflecting mirrors at all in my home(s) or elsewhere, I usually have to be content with single digit FPS, especially in the cities (I've gotten into the habit of dismounting my 130% land mounts in the cities, and I've never turned on any of the Flora options. All my pastures look shaved <G>). Is this a low Virtual Memory issue? Can I improve it somehow?Not sure if this is related, but on Test, whenever I try to Call Home or go there from my Guild Hall amenity, it boots me out to the Character Select window; if I try to get back in "too soon," it complains that I already have a character in the world and I should wait.Uwkete

TSR-JoshuaM

11-11-2011, 07:08 PM

My signature has all the details needed for the DXDIAG/MSINFO files.For the Virtual Memory errors, you may want to start by double checking the size of your pagefile. The following Microsoft Knowledge Base article should help walk you through that process.<a href="http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/sysdm_advancd_perform_change_vmpagefile.mspx?mfr=t rue" target="_blank">[Windows XP - Virtual Memory/Paging File]</a>

Uwkete-of-Crushbone

11-11-2011, 08:13 PM

<cite>TSR-JoshuaM wrote:</cite><blockquote>My signature has all the details needed for the DXDIAG/MSINFO files.For the Virtual Memory errors, you may want to start by double checking the size of your pagefile. The following Microsoft Knowledge Base article should help walk you through that process.<a href="http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/sysdm_advancd_perform_change_vmpagefile.mspx?mfr=t rue" target="_blank">[Windows XP - Virtual Memory/Paging File]</a></blockquote>Thanks for the Windows link! I checked it out, but it's a bit advanced for me; fortunately, I have in-home translators. ;->And I did open a ticket and fired off the tech files; thanks for that link as well!Uwkete

TSR-JoshuaM

11-12-2011, 08:19 PM

Any luck with the virtual memory errors?

4evrnyt

11-21-2011, 02:06 PM

Having the same problem for awhile now as well. I get the out of memory critical error. Happens most frequently when zoning into the Guild Hall but not exclusively. Tends to also happen when I do multiple zoning at in a row.DxDiag:------------------System Information------------------Time of this report: 11/21/2011, 09:01:41 Machine name: BRET-PC Operating System: Windows 7 Professional 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506) Language: English (Regional Setting: English)System Manufacturer: System manufacturer System Model: AWRDACPI BIOS: Phoenix - AwardBIOS v6.00PG Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 4600+ (2 CPUs), ~2.4GHz Memory: 3072MB RAMAvailable OS Memory: 3072MB RAM Page File: 1154MB used, 5915MB available Windows Dir: C:Windows DirectX Version: DirectX 11DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7601.17514 32bit Unicode------------DxDiag Notes------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Input Tab: No problems found.--------------------DirectX Debug Levels--------------------Direct3D: 0/4 (retail)DirectDraw: 0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay: 0/9 (retail)DirectSound: 0/5 (retail)DirectShow: 0/6 (retail)---------------Display Devices--------------- Card name: AMD Radeon HD 6800 Series Manufacturer: Advanced Micro Devices, Inc. Chip type: ATI display adapter (0x673<img src="/eq2/images/smilies/b2eb59423fbf5fa39342041237025880.gif" border="0" /> DAC type: Internal DAC(400MHz) Device Key: EnumPCIVEN_1002&DEV_6738&SUBSYS_00D01002&REV_00 Display Memory: 2293 MB Dedicated Memory: 1013 MB Shared Memory: 1279 MB Current Mode: 1920 x 1080 (32 bit) (60Hz) Monitor Name: Acer X233H Monitor Model: Acer X233H Monitor Id: ACR0093 Native Mode: 1920 x 1080(p) (60.000Hz) Output Type: DVI Driver Name: aticfx32.dll,aticfx32.dll,aticfx32.dll,atiumdag.dl l,atidxx32.dll,atiumdva.capDriver File Version: 8.17.0010.1099 (English) Driver Version: 8.902.0.0 DDI Version: 11 Driver Model: WDDM 1.1 Driver Attributes: Final Retail Driver Date/Size: 10/12/2011 12:14:26, 736768 bytes WHQL Logo'd: n/a WHQL Date Stamp: n/a Device Identifier: {D7B71EE2-2478-11CF-F977-DA20BEC2C535} Vendor ID: 0x1002 Device ID: 0x6738 SubSys ID: 0x00D01002 Revision ID: 0x0000 Driver Strong Name: oem7.inf:ATI.Mfg.NTx86.6.1:ati2mtag_NI:8.902.0.0:p civen_1002&dev_6738 Rank Of Driver: 00E62001 Video Accel: ModeMPEG2_A ModeMPEG2_C Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= D3D9 Overlay: Not Supported DXVA-HD: Not Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled-------------Sound Devices------------- Description: Speakers (Creative SB X-Fi) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: PCIVEN_1102&DEV_0005&SUBSYS_00211102&REV_00 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: ctaud2k.sys Driver Version: 6.00.0001.1375 (English) Driver Attributes: Final Retail WHQL Logo'd: n/a Date and Size: 5/20/2011 15:38:30, 528344 bytes Other Files: Driver Provider: Creative HW Accel Level: Basic Cap Flags: 0x0 Min/Max Sample Rate: 0, 0Static/Strm HW Mix Bufs: 0, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No Description: SPDIF Out (Creative SB X-Fi) Default Sound Playback: No Default Voice Playback: No Hardware ID: PCIVEN_1102&DEV_0005&SUBSYS_00211102&REV_00 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: ctaud2k.sys Driver Version: 6.00.0001.1375 (English) Driver Attributes: Final Retail WHQL Logo'd: n/a Date and Size: 5/20/2011 15:38:30, 528344 bytes Other Files: Driver Provider: Creative HW Accel Level: Basic Cap Flags: 0x0 Min/Max Sample Rate: 0, 0Static/Strm HW Mix Bufs: 0, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No---------------------Sound Capture Devices--------------------- Description: Microphone (Creative SB X-Fi) Default Sound Capture: Yes Default Voice Capture: Yes Driver Name: ctaud2k.sys Driver Version: 6.00.0001.1375 (English) Driver Attributes: Final Retail Date and Size: 5/20/2011 15:38:30, 528344 bytes Cap Flags: 0x0 Format Flags: 0x0 Description: "What U Hear" (Creative SB X-Fi) Default Sound Capture: No Default Voice Capture: No Driver Name: ctaud2k.sys Driver Version: 6.00.0001.1375 (English) Driver Attributes: Final Retail Date and Size: 5/20/2011 15:38:30, 528344 bytes Cap Flags: 0x0 Format Flags: 0x0 Description: Auxiliary (Creative SB X-Fi) Default Sound Capture: No Default Voice Capture: No Driver Name: ctaud2k.sys Driver Version: 6.00.0001.1375 (English) Driver Attributes: Final Retail Date and Size: 5/20/2011 15:38:30, 528344 bytes Cap Flags: 0x0 Format Flags: 0x0 Description: Digital-In (Creative SB X-Fi) Default Sound Capture: No Default Voice Capture: No Driver Name: ctaud2k.sys Driver Version: 6.00.0001.1375 (English) Driver Attributes: Final Retail Date and Size: 5/20/2011 15:38:30, 528344 bytes Cap Flags: 0x0 Format Flags: 0x0 Description: Line-In (Creative SB X-Fi) Default Sound Capture: No Default Voice Capture: No Driver Name: ctaud2k.sys Driver Version: 6.00.0001.1375 (English) Driver Attributes: Final Retail Date and Size: 5/20/2011 15:38:30, 528344 bytes Cap Flags: 0x0 Format Flags: 0x0

4evrnyt

11-21-2011, 02:14 PM

How should I post the msinfo32 file it's 2MB and I dont see an attach files option?

TSR-JoshuaM

11-21-2011, 04:31 PM

You do not need to post your MSINFO file.As for your out of memory issues, you may want to look over what else you have running in the background besides EQII and/or lower your graphical settings.By default, a single application cannot use more then 2GB of memory. You have ample memory to handle a full load so the next step is identifying what else is consuming memory that EQII can't request up to it's alotted 2GB address space. Anything big and bulky running in the background may be consuming memory you would want available for EQII instead.

4evrnyt

11-22-2011, 11:27 PM

Earlier today I removed or disabled all non essential services, tasks and programs. When I launch the resource monitor says I have nearly 2.6GB of available memory. When I zoned from my GH to my home it crashed with the critical out of memory error tonight. It always does it while the hard drive sounds like its under a heavy load/read.

TSR-JoshuaM

11-22-2011, 11:59 PM

<cite>4evrnyt wrote:</cite><blockquote>Earlier today I removed or disabled all non essential services, tasks and programs. When I launch the resource monitor says I have nearly 2.6GB of available memory. When I zoned from my GH to my home it crashed with the critical out of memory error tonight. It always does it while the hard drive sounds like its under a heavy load/read.</blockquote>Under the resource monitor, does it say 2.6GB Available or specifically "Free"? The bar under the readout of each process should show an amount of memory on 'standby' and how much memory is actually free, as in unaddressed.You may need to open a support ticket so we can get a few other diagnostic files, like your MSINFO, attached to it (its much too large to post here).

4evrnyt

11-23-2011, 02:48 AM

So I checked it again and it says:2351 available, 1126 standby 1225 free. I can't seem to get back to the 2571 It was at when I first disabled everything.*edit* I disabled super fetch and it became 2030 free 331 standby with 2361 available. I thought this was having a positive effect as I was able to play most of the day without any problems but then just a bit ago as I was zoning from the GH to my home, which is one of the most common times for this crash, it crashed. Critical error, out of memory.