Crash when taking screenshots since the last patch

[Coolit]

<p>I just wondered if anyone else was having issues when taking a screenshot since the last patch?</p><p>I have SM3.0 with MSAA enabled and an ati card running the latest drivers. When I hit the print screen key I get a crash then the following error:-</p><p> <img src="http://c00lits.webspace.virginmedia.com/EQ2/screenshoterror.jpg" width="523" height="235" /></p><p>Pretty sure its a bug as it was working fine pre-patch so reported it ingame also. </p>

[TSR-JoshuaM]

<p>I've tested and confirmed that this is indeed the case.  I will report it immediately.  This is not an issue on your system.  I will update you when I have more information regarding a fix for this.  To help us, and yourself, with issue tracking, I highly recommend opening a support ticket and referencing this issue and even this entire thread.  PM me the incident number when you have done so.</p>

[Coolit]

<p>I've opened a ticket and sent you the reference number <img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" /></p>

[Rothgar]

<p>We have this problem fixed.  It'll go out with the next hotfix.</p>

[Coolit]

<p>Great thanks <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

[TSR-JoshuaM]

<p>Great news, thanks Rothgar!!</p>

[Lasai]

<p>oh, thanks.. I reported this in the other performance forum.  Ill edit with a link in case other people go there</p><p>However.. I had no problems taking screenshots on 6/25.  Today, after the 6/29 patch I do.. same message as the OP.</p>

[Voel]

<p>Having this same exact issue as of today.  Methinks the hotfix didn't exactly fix it?</p>

[TSR-JoshuaM]

<p>I'll double check and verify.  </p>

[serenader]

<p>I can confirm this as well, at first it was just when msaa was enabled with 3.0 I had thought, so I turned it off, now it does on or off</p>

[TSR-JoshuaM]

<p>I've reproduced it and reporting it.  The fix for it may not have been included but I don't have that information in front of me.</p>

[Lasai]

<p>Thank you.  And thank you all for plugging away for so many years on little snarly issues like this.</p><p>Seems like you guys have been at this forever, responsive and willing to look at issues and try to get them fixed.</p><p>Also.. always communicating.</p><p>Huge Props.</p>

[TSR-JoshuaM]

<p>For me personally, I play the game probably just as much as anyone here (when not working!) and always want to give the same level of support I would expect as a customer when I ran in to issues before I started here.</p>

[Oink]

<p>I'm now getting crashes taking screenshots as well</p><p>SOEBuild 7798L</p><p>DirectX9RenderDevice.cpp (17746)</p><p>D3DERR_INVALIDCALL 00c7bade</p><p>No shader 3, no anti-aliasing enabled, nvidia drivers 270.61.</p>

[LokaJim]

I have the same issue using Windows 7 computers. All machines are using different kinds of ATI/AMD graphic cards. Seems on Vista this does not apply, as we are able to take screenshots there. Also there is a Geforce card doing the service. I remember having installed the latest Service Pack for Win 7 recently, but I am not sure, if it is related to this. Hope this info can be helfpul. Cheers, Jim

[serenader]

<p>Using win xp pro 64 so it cant be a win 7 issue, but using an 4870 ati card</p>

[Troubor]

<p><cite>serenader wrote:</cite></p><blockquote><p>Using win xp pro 64 so it cant be a win 7 issue, but using an 4870 ati card</p></blockquote><p>I don't know if ATI is the issue.  I have Win 7, but I'm using 2xNvidia cards in SLI (yes, I know SLI doesn't do much for this game, but I do play other things too.  <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />  ).</p>

[Voel]

<p>Running WinXP and Nvidia GeForce 9800GTX+ ...not that I blame either of these things because I never had this issue before.</p>

[TSR-JoshuaM]

<p>Just got back from Fan Faire, I will double check on where this issue is.  It was reported prior to 6/30 and we did have a developer, Rothgar, acknowledge the issue on this thread.</p>

[Oink]

<p>Still crashing for me after 7/12 update.</p>

[Louis_M]

<p>Everquest II has detected an unrecoverable error and mustshutdown    <verify>e:liveeq2frameworkcoredevicesdirectx9renderdevice. cpp(17746):    Directx error (d3derr_invalidcall)00c7c00e</p><p>been getting that error when trying to take a screenshot today mostly of my realy disfigured dark elf character so i could add it into a petetion to see why she looks wrong ie hair is misplaced when i wear i certin robe you can see things you shouldn't be able to see if you get my drift</p>

[Chalmo]

<p>As a tip to fellow denizens out there, this error only ever happens to me when playing in windowed mode.</p><p>If I jump into full screen, I can capture screen shots normally. Going back into windowed mode I will not crash when trying to subsequently take a screenshot, but will crash when zoning for the next time.</p><p>Windows screenshot will work regularly in windowed mode if you disable the key from EQ2. So if you're really desperate, as a temporary work-around you can take a screenie, alt-tab to another window and paste the picture there. I actually did this during raid yesterday for some detrimentals but obviously it was not pleasant nor efficient.</p><p>Disabling Windows screenshot capability with an external program (http://www.itknowledge24.com/PrtScrn.zip) will not prevent it from crashing. It occurs with Shaders 3.0 on and off.</p>

[Troubor]

<p>Posting to add that as of 8AM Pacific time, July 13th I still have this issue.  For me this happened in full screen or windowed mode.  I'm using Shader 1.0, I haven't even tried 3.0.</p><p>I am using the streaming client.  If there is a way to go to the "standard" launcher/client without a full reinstall I'd not mind doing that, both in general and to see if this issue exists using the standard client.</p>

[Thor]

<p><cite>Rothgar wrote:</cite></p><blockquote><p>We have this problem fixed.  It'll go out with the next hotfix.</p></blockquote><p>A hotfix was in last Tuesday and Wednesday and this problem still persist.</p>

[Voel]

<p><cite>Troubor wrote:</cite></p><blockquote><p>Posting to add that as of 8AM Pacific time, July 13th I still have this issue.  For me this happened in full screen or windowed mode.  I'm using Shader 1.0, I haven't even tried 3.0.</p><p>I am using the streaming client.  If there is a way to go to the "standard" launcher/client without a full reinstall I'd not mind doing that, both in general and to see if this issue exists using the standard client.</p></blockquote><p>I use the "standard" EQ2 launcher and still had the problem.  But I guess the patch today finally addressed it because I just took some captures in windowed and fullscreen mode and no problems.  O/</p>

[Troubor]

<p><cite>Voel@Unrest wrote:</cite></p><blockquote><p><cite>Troubor wrote:</cite></p><blockquote><p>Posting to add that as of 8AM Pacific time, July 13th I still have this issue.  For me this happened in full screen or windowed mode.  I'm using Shader 1.0, I haven't even tried 3.0.</p><p>I am using the streaming client.  If there is a way to go to the "standard" launcher/client without a full reinstall I'd not mind doing that, both in general and to see if this issue exists using the standard client.</p></blockquote><p>I use the "standard" EQ2 launcher and still had the problem.  But I guess the patch today finally addressed it because I just took some captures in windowed and fullscreen mode and no problems.  O/</p></blockquote><p>I'm going ahead and doing a full reinstall so I can swap to the standard launcher.  I decided that even if there is a way to swap the launcher without reinstalling everything else, maybe a fresh one will somehow help.</p><p>Anyway, when it's finally done and I have my characters set back up, I'll try a screenshot.  I'll do a second post with the results either way based on that.</p>

[Troubor]

<p>Rewording this so it (hopefully) reads a bit better and hopefully is a bit more clear.</p><p>I went ahead and did a reinstall, this time using the "standard" client, not the streaming one, since I've been wanting to switch to that anyway.</p><p>After fiddling with settings and so forth, I tried a screenshot.</p><p>The screenshot worked, but when I went to an alt I crashed the very second the alt came up.  The error is identical to the one the OP has, which is what I was getting when I do a screenshot.</p><p>After that crash, any time I went to a character, I'd have him barely come on, then crash.  Again I'd get the Op's error.</p><p>Otherwise, it wasn't even letting me play, my character would be up for less then a second then I'd crash.</p><p>I rebooted, still the same thing.</p><p>I finally started removing random files from the Everquest 2 folder, letting the launcher repatch itself.  After doing this a bit, everything went back to normal and I can play again.</p><p>Screenshots went back to being "bugged".  If I try to do one, I crash as described by the OP.  The game isn't otherwise corrupted though, I can log back on and play.</p><p>Anyway, it appears that as of very early morning July 14th this is still bugged.  Either I corrupt my files to where I have to delete things and make the game reinstall/repatch, or I get the "normal" screenshot bug as described by the OP of this thread.</p>

[TSR-JoshuaM]

<p>It's still crashing for me too and I have not abandoned this.  I'll post more info if and when it comes my way but I know a fix is already out for it, it's just a matter of getting in it to the patch.  That's an entire process I have nothing to do with unfortunately.</p>

[Oink]

<p>Still crashing after Jul 19th update.</p>

[TSR-JoshuaM]

<p>I'll reproduce and re-report.  THanks for the update.</p>

[Voel]

<p><cite>Oink@Blackburrow wrote:</cite></p><blockquote><p>Still crashing after Jul 19th update.</p></blockquote><p>Yep I spoke too soon.  I still get this error/crash.</p><p>*EDIT*</p><p>Strange.  When I switch to fullscreen mode and take a screenshot, it works.  Going back to windowed after that, it continues to work.  But if I just log into the game and stay in windowed mode, that's when it crashes.</p>

[Thalzokal]

<p><cite>Voel@Unrest wrote:</cite></p><blockquote><p><cite>Oink@Blackburrow wrote:</cite></p><blockquote><p>Still crashing after Jul 19th update.</p></blockquote><p>Yep I spoke too soon.  I still get this error/crash.</p><p>*EDIT*</p><p>Strange.  When I switch to fullscreen mode and take a screenshot, it works.  Going back to windowed after that, it continues to work.  But if I just log into the game and stay in windowed mode, that's when it crashes.</p></blockquote><p>Same thing. Full screen the screenshots work. Windowed = crash</p>

[GermInUSA]

<p><cite>Thalzokal@Antonia Bayle wrote:</cite></p><blockquote><p><cite>Voel@Unrest wrote:</cite></p><blockquote><p><cite>Oink@Blackburrow wrote:</cite></p><blockquote><p>Still crashing after Jul 19th update.</p></blockquote><p>Yep I spoke too soon.  I still get this error/crash.</p><p>*EDIT*</p><p>Strange.  When I switch to fullscreen mode and take a screenshot, it works.  Going back to windowed after that, it continues to work.  But if I just log into the game and stay in windowed mode, that's when it crashes.</p></blockquote><p>Same thing. Full screen the screenshots work. Windowed = crash</p></blockquote><p>Awesome, this clue is superhelpful! I will look into it! Thanks!</p>

[Peogia]

<p><cite>GermInUSA wrote:</cite></p><blockquote><p><cite>Thalzokal@Antonia Bayle wrote:</cite></p><blockquote><p><cite>Voel@Unrest wrote:</cite></p><blockquote><p><cite>Oink@Blackburrow wrote:</cite></p><blockquote><p>Still crashing after Jul 19th update.</p></blockquote><p>Yep I spoke too soon.  I still get this error/crash.</p><p>*EDIT*</p><p>Strange.  When I switch to fullscreen mode and take a screenshot, it works.  Going back to windowed after that, it continues to work.  But if I just log into the game and stay in windowed mode, that's when it crashes.</p></blockquote><p>Same thing. Full screen the screenshots work. Windowed = crash</p></blockquote><p>Awesome, this clue is superhelpful! I will look into it! Thanks!</p></blockquote><p>Just tested this alt-tabbing and taking screen shots in Full and in Windowed mode neither crashed</p>

[Peogia]

<p><cite>Peogia wrote:</cite></p><blockquote><p><cite>GermInUSA wrote:</cite></p><blockquote><p><cite>Thalzokal@Antonia Bayle wrote:</cite></p><blockquote><p><cite>Voel@Unrest wrote:</cite></p><blockquote><p><cite>Oink@Blackburrow wrote:</cite></p><blockquote><p>Still crashing after Jul 19th update.</p></blockquote><p>Yep I spoke too soon.  I still get this error/crash.</p><p>*EDIT*</p><p>Strange.  When I switch to fullscreen mode and take a screenshot, it works.  Going back to windowed after that, it continues to work.  But if I just log into the game and stay in windowed mode, that's when it crashes.</p></blockquote><p>Same thing. Full screen the screenshots work. Windowed = crash</p></blockquote><p>Awesome, this clue is superhelpful! I will look into it! Thanks!</p></blockquote><p>Just tested this alt-tabbing and taking screen shots in Full and in Windowed mode neither crashed</p></blockquote><p>Not sure if there related but after I zoned after the screen shots got a crash I have never seen before</p><p><img src="http://i800.photobucket.com/albums/yy289/Icexstorm69/EverquestIICrashes.png" width="1024" height="578" /></p>

[Maroger]

<p><cite>GermInUSA wrote:</cite></p><blockquote><p><cite>Thalzokal@Antonia Bayle wrote:</cite></p><blockquote><p><cite>Voel@Unrest wrote:</cite></p><blockquote><p><cite>Oink@Blackburrow wrote:</cite></p><blockquote><p>Still crashing after Jul 19th update.</p></blockquote><p>Yep I spoke too soon.  I still get this error/crash.</p><p>*EDIT*</p><p>Strange.  When I switch to fullscreen mode and take a screenshot, it works.  Going back to windowed after that, it continues to work.  But if I just log into the game and stay in windowed mode, that's when it crashes.</p></blockquote><p>Same thing. Full screen the screenshots work. Windowed = crash</p></blockquote><p>Awesome, this clue is superhelpful! I will look into it! Thanks!</p></blockquote><p>But if you log in a new character you cannot take a screeen shot while in full screen mode -- you will crash with the same error. You have logoff, run EQ2Settings go back to windowed mode - log on the character, go into options and changed to full screen mode and then take your Screen shots.</p><p>Screen shots will still crash in full screen mode when you log on a new character - You get the same error as you do in Windowed mode.</p>

[Chillaxin]

I don't know if this is relevant but it might be. I play in windowed mode, but I noticed in the dropdown box for full screen it said 1280x960 for the resolution. Without changing anything, in windowed mode I would crash when trying to take a screenshot. I logged back in, went to full screen mode, changed the resolution to 1280x1024 (which is my desktop resolution) Took a screenshot just fine, went to windowed mode, took a screenshot just fine. Logged out, came back in windowed mode, made sure it still said 1280x1024 in the dropbox (even though I wasn't in fullscreen.) I pushed take screenshot and it worked fine This could be unrelated but so far I haven't crashed since I matched the fullscreen resolution with my native desktop resolution.

[Peogia]

<p><cite>Chillaxin wrote:</cite></p><blockquote>I don't know if this is relevant but it might be. I play in windowed mode, but I noticed in the dropdown box for full screen it said 1280x960 for the resolution. Without changing anything, in windowed mode I would crash when trying to take a screenshot. I logged back in, went to full screen mode, changed the resolution to 1280x1024 (which is my desktop resolution) Took a screenshot just fine, went to windowed mode, took a screenshot just fine. Logged out, came back in windowed mode, made sure it still said 1280x1024 in the dropbox (even though I wasn't in fullscreen.) I pushed take screenshot and it worked fine This could be unrelated but so far I haven't crashed since I matched the fullscreen resolution with my native desktop resolution. </blockquote><p>Maybe thats why I have never received these crashes</p><p>Everytime I have installed Everquest II I Manually up date the eq2_recent file<img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" /> (If you want something done right you have got to do it your self) since it doesn't correctly detect or up date its self</p><p><p>Example</p><p>cl_screenwidth_windowed 1920</p><p>cl_screenheight_windowed 1080</p><p>default was like 1024x768 and it never changes from that and thats no good for me as that resolution is completely unsupported on my monitor</p><p>The MMORPG Perfect World has a similar issue (I deleted it before finishing fully trouble shooting it though next time they will have to make it user friendly)</p><p>also this is line for full screen encase its not set correctly either</p><p>Example</p><p><p>cl_screenwidth 1920</p><p>cl_screenheight 1080</p></p></p>

[Peogia]

<p><cite>Peogia wrote:</cite></p><blockquote><p><cite>Chillaxin wrote:</cite></p><blockquote>I don't know if this is relevant but it might be. I play in windowed mode, but I noticed in the dropdown box for full screen it said 1280x960 for the resolution. Without changing anything, in windowed mode I would crash when trying to take a screenshot. I logged back in, went to full screen mode, changed the resolution to 1280x1024 (which is my desktop resolution) Took a screenshot just fine, went to windowed mode, took a screenshot just fine. Logged out, came back in windowed mode, made sure it still said 1280x1024 in the dropbox (even though I wasn't in fullscreen.) I pushed take screenshot and it worked fine This could be unrelated but so far I haven't crashed since I matched the fullscreen resolution with my native desktop resolution. </blockquote><p>Maybe thats why I have never received these crashes</p><p>Everytime I have installed Everquest II I Manually up date the eq2_recent file<img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" /> (If you want something done right you have got to do it your self) since it doesn't correctly detect or up date its self</p><p>Example</p><p>cl_screenwidth_windowed 1920</p><p>cl_screenheight_windowed 1080</p><p>default was like 1024x768 and it never changes from that and thats no good for me as that resolution is completely unsupported on my monitor</p><p>The MMORPG Perfect World has a similar issue (I deleted it before finishing fully trouble shooting it though next time they will have to make it user friendly)</p><p>also this is line for full screen encase its not set correctly either</p><p>Example</p><p>cl_screenwidth 1920</p><p>cl_screenheight 1080</p></blockquote><p>I wonder if its driver related what driver version you using? I couldn't reproduce it on the Resolution you listed 1280x960 in windowed mode and full screen</p>

[Maroger]

<p><cite>Peogia wrote:</cite></p><blockquote><p><cite>Peogia wrote:</cite></p><blockquote><p><cite>Chillaxin wrote:</cite></p><blockquote>I don't know if this is relevant but it might be. I play in windowed mode, but I noticed in the dropdown box for full screen it said 1280x960 for the resolution. Without changing anything, in windowed mode I would crash when trying to take a screenshot. I logged back in, went to full screen mode, changed the resolution to 1280x1024 (which is my desktop resolution) Took a screenshot just fine, went to windowed mode, took a screenshot just fine. Logged out, came back in windowed mode, made sure it still said 1280x1024 in the dropbox (even though I wasn't in fullscreen.) I pushed take screenshot and it worked fine This could be unrelated but so far I haven't crashed since I matched the fullscreen resolution with my native desktop resolution. </blockquote><p>Maybe thats why I have never received these crashes</p><p>Everytime I have installed Everquest II I Manually up date the eq2_recent file<img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" /> (If you want something done right you have got to do it your self) since it doesn't correctly detect or up date its self</p><p>Example</p><p>cl_screenwidth_windowed 1920</p><p>cl_screenheight_windowed 1080</p><p>default was like 1024x768 and it never changes from that and thats no good for me as that resolution is completely unsupported on my monitor</p><p>The MMORPG Perfect World has a similar issue (I deleted it before finishing fully trouble shooting it though next time they will have to make it user friendly)</p><p>also this is line for full screen encase its not set correctly either</p><p>Example</p><p>cl_screenwidth 1920</p><p>cl_screenheight 1080</p></blockquote><p>I wonder if its driver related what driver version you using? I couldn't reproduce it on the Resolution you listed 1280x960 in windowed mode and full screen</p></blockquote><p>I have been runnin in 1920x1080 as that is wht my monitor support and that what I have to EQ2 display - and it has worked before as I have taken screen shots at that resolution.  I can't run my desktop at 1024x768 as a compromise I am running the desktop and eq2 at 1680x1050 and I crash for screen shots.</p><p>Does the game have to run at the same resolution as the desktop? Accorinding to eq2 settings it is valid resolution as is 1920 x 1680 == it has in the dropdown from which you select.</p>

[TSR-JoshuaM]

<p>No you do not have to use your desktop resolution even in Windowed mode.  I play at 1920x1080 in and of itself is supported.</p>

[Alletris]

<p>I'm not very computer savy, but I have never had trouble taking screen shots before and have played since the beginning.  But June 28 was the last time I could take a screen shot without crashing.  I get that error every time I try to take one now, in full screen or in windowed mode.  Sure wish they could fix it, I miss my screen shots.</p>

[TSR-JoshuaM]

<p>Is anyone still able to reproduce these crashes?</p>

[Alletris]

<p>tried another screen shot on 8/2. This is what it said</p><p>Fatal Error</p><p>EQ II has detected an unrecoverable error and must shut down.</p><p><verify> E:liveeq2frameworkcoredevicesDirect X9RenderDevice.cpp(17746)<img src="/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" alt="SMILEY" />irectX error (D3DERR_invalid CALL) 00c7c44e</p><p>as I say, I'm not very computer savy and did not know how to capture of this, so I wrote it down.  But, I still can not take a screen shot.</p>

[TSR-JoshuaM]

<p><cite>Tigress@Everfrost wrote:</cite></p><blockquote><p>tried another screen shot on 8/2. This is what it said</p><p>Fatal Error</p><p>EQ II has detected an unrecoverable error and must shut down.</p><p>E:liveeq2frameworkcoredevicesDirect X9RenderDevice.cpp(17746)<img src="/eq2/images/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" />irectX error (D3DERR_invalid CALL) 00c7c44e</p><p>as I say, I'm not very computer savy and did not know how to capture of this, so I wrote it down.  But, I still can not take a screen shot.</p></blockquote><p>Can you walk me through your method?  Literally speaking.  Do you log in Windowed or Full screen?  What resolution?  Shader 1 or 3?  Do you take any additional steps prior to taking that screenshot?  Covering all the basics again just to be sure as we have tested a fix together, GermInUSA and I.</p>

[Alletris]

<p>I logged in just to take a screen shot when I say your reply.  Didn't do anything but log in.  I use full screen, shader 1.  Logged in, took the screen shot and crashed.  I actually did not even move the character from the spot she logged in on.  She was standing in Qeynos harbor.</p><p>Edit for forgetting the resolution, I play at 1920 x 1080</p>

[TSR-JoshuaM]

<p><cite>Tigress@Everfrost wrote:</cite></p><blockquote><p>I logged in just to take a screen shot when I say your reply.  Didn't do anything but log in.  I use full screen, shader 1.  Logged in, took the screen shot and crashed.  I actually did not even move the character from the spot she logged in on.  She was standing in Qeynos harbor.</p><p>Edit for forgetting the resolution, I play at 1920 x 1080</p></blockquote><p>Oops 1 more question, which patch method again?</p>

[Alletris]

<p>Okay, now you're really going to know how dumb I am about computers.  I have a shortcut on my computer, I get the brownish square log in screen.  It had an info button on it and this is what it said.  Copyright 2009-2010</p><p>Version application 443</p><p>Shell:3.0.0. 223 Plug-in 153</p><p>Does this help or do I need something else? </p>

[TSR-JoshuaM]

<p><cite>Tigress@Everfrost wrote:</cite></p><blockquote><p>Okay, now you're really going to know how dumb I am about computers.  I have a shortcut on my computer, I get the brownish square log in screen.  It had an info button on it and this is what it said.  Copyright 2009-2010</p><p>Version application 443</p><p>Shell:3.0.0. 223 Plug-in 153</p><p>Does this help or do I need something else? </p></blockquote><p>No that's perfect, thank you.</p>

[Troubor]

<p>I just wanted to post that with today's patch (Aug. 9th) it does look like the issue is solved, as per patch notes.  I took four screenshots in a row on my main character, then hopped to an alt and no crashing.</p><p>Anyway, thanks for the time spent on this.  I'll be honest when I say this did take a while to get patched in, but I do understand that having the fix done and then getting said fix moved into the patch schedule are two different things as well.</p>

[TSR-JoshuaM]

<p>Could we get more confirmation on this?  Anyone who had the issue prior to the recent hotfix please test your screenshots again and let me know at your convenience.</p>

[Valentina]

Just tried to take a screenshot this morning, and still crashed, on a live server. (I've been trying to show a tearing issue with SC purchased gis on human soga female models, but it's difficult without being able to take a screencap.) I patch with the station launcher. Error message matches what others have reported. OS is Windows 7 64 bit.

[TSR-JoshuaM]

<p><cite>Valentina@Butcherblock wrote:</cite></p><blockquote>Just tried to take a screenshot this morning, and still crashed, on a live server. (I've been trying to show a tearing issue with SC purchased gis on human soga female models, but it's difficult without being able to take a screencap.) I patch with the station launcher. Error message matches what others have reported. OS is Windows 7 64 bit.</blockquote><p>Try out latest LaunchPad and let me know if you continue to crash.  You can try the streaming version if you want to quickly test it and be back out.  However, I do recommend the full download version and installing it over your existing EQII game folder. </p><p><a href="http://launch.soe.com/eq2/" target="_blank">[EQII] LaunchPad</a></p>

[Valentina]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><cite>Valentina@Butcherblock wrote:</cite></p><blockquote>Just tried to take a screenshot this morning, and still crashed, on a live server. (I've been trying to show a tearing issue with SC purchased gis on human soga female models, but it's difficult without being able to take a screencap.) I patch with the station launcher. Error message matches what others have reported. OS is Windows 7 64 bit.</blockquote><p>Try out latest LaunchPad and let me know if you continue to crash.  You can try the streaming version if you want to quickly test it and be back out.  However, I do recommend the full download version and installing it over your existing EQII game folder. </p><p><a href="http://launch.soe.com/eq2/" target="_blank">[EQII] LaunchPad</a></p></blockquote><p>Uhm, guess I won't be taking screenshots though... I don't like the streaming client and have no intention of redownloading 12+ GB. <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></p><p>Thanks for your help though.</p>

[TSR-JoshuaM]

<p><cite>Valentina@Butcherblock wrote:</cite></p><blockquote><p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><cite>Valentina@Butcherblock wrote:</cite></p><blockquote>Just tried to take a screenshot this morning, and still crashed, on a live server. (I've been trying to show a tearing issue with SC purchased gis on human soga female models, but it's difficult without being able to take a screencap.) I patch with the station launcher. Error message matches what others have reported. OS is Windows 7 64 bit.</blockquote><p>Try out latest LaunchPad and let me know if you continue to crash.  You can try the streaming version if you want to quickly test it and be back out.  However, I do recommend the full download version and installing it over your existing EQII game folder. </p><p><a href="http://launch.soe.com/eq2/" target="_blank">[EQII] LaunchPad</a></p></blockquote><p>Uhm, guess I won't be taking screenshots though... I don't like the streaming client and have no intention of redownloading 12+ GB. <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" /></p><p>Thanks for your help though.</p></blockquote><p>That's your choice but there is no re-downloading at all in either option I suggested.  Streaming LaunchPad lets you log in right away while it downloads.  So log in and test it and log out and stop it.</p><p>The full download version also won't require redownloading since you use a compatible patcher now, station launcher.  You can simply install the full download version over your existing EQII game folder and no redownloading will be necessary.</p><p>It's as simple as asking me as opposed to just turning down my suggestions.</p>

[Valentina]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><cite>Valentina@Butcherblock wrote:</cite></p><blockquote><p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><cite>Valentina@Butcherblock wrote:</cite></p><blockquote>Just tried to take a screenshot this morning, and still crashed, on a live server. (I've been trying to show a tearing issue with SC purchased gis on human soga female models, but it's difficult without being able to take a screencap.) I patch with the station launcher. Error message matches what others have reported. OS is Windows 7 64 bit.</blockquote><p>Try out latest LaunchPad and let me know if you continue to crash.  You can try the streaming version if you want to quickly test it and be back out.  However, I do recommend the full download version and installing it over your existing EQII game folder. </p><p><a href="http://launch.soe.com/eq2/" target="_blank">[EQII] LaunchPad</a></p></blockquote><p>Uhm, guess I won't be taking screenshots though... I don't like the streaming client and have no intention of redownloading 12+ GB. <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" /></p><p>Thanks for your help though.</p></blockquote><p>That's your choice but there is no re-downloading at all in either option I suggested.  Streaming LaunchPad lets you log in right away while it downloads.  So log in and test it and log out and stop it.</p><p>The full download version also won't require redownloading since you use a compatible patcher now, station launcher.  You can simply install the full download version over your existing EQII game folder and no redownloading will be necessary.</p><p>It's as simple as asking me as opposed to just turning down my suggestions.</p></blockquote><p>When I tried option B on my other computer, it opted to re-download the game, regardless of my already having it downloaded and installed with the station launcher, as it did not seem to like where it had previously been installed.  Maybe that's been fixed since.  I'm also a bit confused as to why the screenshot functionality would be fixed by one patcher, but not the other, despite my getting every other code fix to date with that other patcher.  Regardless, thanks for the suggestion.</p>

[TSR-JoshuaM]

<p>You can always move your station launcher folder if there is some type of system issue or permissions problem that also needs to be addressed.  ProgramData and Program Files folders have permission issues with Vista/7 requiring you to run as admin each time and may often not work at all even elevated (depending on several factors regarding when you upgraded or freshly installed Windows Vista/7).</p><p>As long as you direct the installer to your current EQII folder, not your Station Launcher folder, it will not redownload the files in the PAKS folder (these are the main game files) as it scans to see if it is already there or not.  The only downloading that will occur are any updates not already received. </p>

[Kaalenarc]

<p>I found that simply renaming my screenshot folder to something else and making a new empty one fixed this.</p>

[TSR-JoshuaM]

<p>Thanks for the tip!</p>

[Berga]

<p>I am still crashing on printscreen and I've tried all the suggestions. Anyone have any new ideas about this issue? Thanks.</p>

[Pijotre]

<p><cite>Berga@Crushbone wrote:</cite></p><blockquote><p>I am still crashing on printscreen and I've tried all the suggestions. Anyone have any new ideas about this issue? Thanks.</p></blockquote><p>Same here since the issues started in July of last year this has not been fixed for me, I've tried both versions of the new launchpad (each freshly downloaded), have updated my gfx card drivers and checked that the screenshot folder can be written too (alos recreated it a couple of times manually), but again it still crashing since July</p>

[TSR-MattG]

<p><cite>Pijotre@Lucan DLere wrote:</cite></p><blockquote><p><cite>Berga@Crushbone wrote:</cite></p><blockquote><p>I am still crashing on printscreen and I've tried all the suggestions. Anyone have any new ideas about this issue? Thanks.</p></blockquote><p>Same here since the issues started in July of last year this has not been fixed for me, I've tried both versions of the new launchpad (each freshly downloaded), have updated my gfx card drivers and checked that the screenshot folder can be written too (alos recreated it a couple of times manually), but again it still crashing since July</p></blockquote><p>Our of curiousity - how much ram do you have? I almost wonder if you're running out of memory when you take the screenshot. Have you tried doing this on lower graphics settings to test?</p>

[Berga]

<p>I am also having the same issue with crashing when I try to print screen. My error states the G drive and I only had C and D. My windows 7 patches are up to date and this is a new machine. Same crash was happening on my old rig. Any new suggestions? Thanks.</p>