Crashing on launch with Renderer error [Archive]

camynyraen

06-25-2011, 02:55 PM

After last nights update I cant launch the game without it crashing...Windows XP 32 bit.ATI Radeon HD 5570 Driver Version 8.861.0.0 (5/24/11)DirectX 9.0c (4.09.0000.0904)EQ2 is installed on my c:sonyeverquest2, the error is complaining I dont have files on my e: drive...<img src="http://img.photobucket.com/albums/v623/Yraen/eq2error.jpg" width="840" height="525" />

TSR-JoshuaM

06-25-2011, 03:49 PM

Which patcher are you using (the patcher included on the discs, the multi-game Station Launcher, or the full or streaming LaunchPad/LP3) and are you accessing the game via that patcher or another method?In case it is a more technical issue, please post your DXDIAG information. Top 3 sections only, system/display/sound devices. Instructions in my signature.

camynyraen

06-25-2011, 04:19 PM

Im running the game through a desktop shortcut.Target "C:Program FilesSonyEverQuest IIEQ2.exe"LaunchPad version v1.75 - I dont really know which version that is, I suspect its from disc.------------------System Information------------------Time of this report: 6/25/2011, 12:16:10 Machine name: Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.101209-1647) Language: English (Regional Setting: English)System Manufacturer: System manufacturer System Model: System Product Name BIOS: BIOS Date: 04/27/09 14:59:08 Ver: 08.00.14 Processor: Intel(R) Core(TM)2 Quad CPU Q8400 @ 2.66GHz (4 CPUs) Memory: 3326MB RAM Page File: 1113MB used, 4096MB available Windows Dir: C:WINDOWS DirectX Version: DirectX 9.0c (4.09.0000.0904)DX Setup Parameters: Not found DxDiag Version: 5.03.2600.5512 32bit Unicode------------DxDiag Notes------------ DirectX Files Tab: No problems found. Display Tab 1: No problems found. Sound Tab 1: No problems found. Music Tab: No problems found. Input Tab: No problems found. Network Tab: No problems found.--------------------DirectX Debug Levels--------------------Direct3D: 0/4 (n/a)DirectDraw: 0/4 (retail)DirectInput: 0/5 (n/a)DirectMusic: 0/5 (n/a)DirectPlay: 0/9 (retail)DirectSound: 0/5 (retail)DirectShow: 0/6 (retail)---------------Display Devices--------------- Card name: ATI Radeon HD 5570 Manufacturer: ATI Technologies Inc. Chip type: ATI Radeon Graphics Processor (0x68D9) DAC type: Internal DAC(400MHz) Device Key: EnumPCIVEN_1002&DEV_68D9&SUBSYS_30501682&REV_00 Display Memory: 1024.0 MB Current Mode: 1680 x 1050 (32 bit) (60Hz) Monitor: LG W2234 Monitor Max Res: 1680,1050 Driver Name: ati2dvag.dll Driver Version: 6.14.0010.7200 (English) DDI Version: 9 (or higher)Driver Attributes: Final Retail Driver Date/Size: 5/24/2011 19:55:58, 302592 bytes WHQL Logo'd: n/a WHQL Date Stamp: n/a VDD: n/a Mini VDD: ati2mtag.sys Mini VDD Date: 5/24/2011 21:21:44, 6554624 bytesDevice Identifier: {D7B71EE2-2B99-11CF-1269-5A10A1C2CB35} Vendor ID: 0x1002 Device ID: 0x68D9 SubSys ID: 0x30501682 Revision ID: 0x0000 Revision ID: 0x0000 Video Accel: ModeMPEG2_C ModeMPEG2_D Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch Registry: OK DDraw Status: Enabled D3D Status: Enabled AGP Status: EnabledDDraw Test Result: Not run D3D7 Test Result: Not run D3D8 Test Result: Not run D3D9 Test Result: Not run-------------Sound Devices------------- Description: Realtek HD Audio output Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: HDAUDIOFUNC_01&VEN_10EC&DEV_0888&SUBSYS_104382FE&REV_1001 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: RtkHDAud.sys Driver Version: 5.10.0000.5628 (English) Driver Attributes: Final Retail WHQL Logo'd: n/a Date and Size: 5/20/2008 02:53:00, 4800000 bytes Other Files: Driver Provider: Realtek Semiconductor Corp. HW Accel Level: Full Cap Flags: 0x0 Min/Max Sample Rate: 0, 0Static/Strm HW Mix Bufs: 0, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: Yes, Yes I3DL2(tm) Listen/Src: Yes, YesSensaura(tm) ZoomFX(tm): No Registry: OK Sound Test Result: Not run---------------------Sound Capture Devices--------------------- Description: Realtek HD Audio Input Default Sound Capture: Yes Default Voice Capture: Yes Driver Name: RtkHDAud.sys Driver Version: 5.10.0000.5628 (English) Driver Attributes: Final Retail Date and Size: 5/20/2008 02:53:00, 4800000 bytes Cap Flags: 0x0 Format Flags: 0x0

TSR-JoshuaM

06-25-2011, 05:53 PM

Yes that is a much older version of our LaunchPad. Let's get you up to date first then we can tackle any issues that arise. I recommend downloading the Full version linked below (there is a streaming version also available there) and selecting Install a New copy but selecting your existing EQII folder at C:Program FilesSonyEverQuest II - This should avoid a majority of the game having to be re-downloaded but just the update that may not have finished and some file conversions.<a href="http://launch.soe.com/eq2/" target="_blank">[EQII] LaunchPad</a>

camynyraen

06-28-2011, 10:14 PM

Sorry for the delay...Updating to a new patcher worked for me. Thanks for the help.

TSR-JoshuaM

06-30-2011, 05:45 PM

You're welcome.