I'm getting hack notice at launcher every now and then

[Iphee]

<p>I'm using eq2 launchpad, the not streaming one. Sometimes it works good sometimes it shows me the hack message when sony got hacked and can't proceed. I usually run everquest2.exe and play. The problem comes when the game gets updated and must reboot and try again the launcher until it works. Haven't found anything on it, what can I do?</p><p>Thanks in advance</p>

[TSR-JoshuaM]

<p><cite>Iphee@Nagafen wrote:</cite></p><blockquote><p>I'm using eq2 launchpad, the not streaming one. Sometimes it works good sometimes it shows me the hack message when sony got hacked and can't proceed. I usually run everquest2.exe and play. The problem comes when the game gets updated and must reboot and try again the launcher until it works. Haven't found anything on it, what can I do?</p><p>Thanks in advance</p></blockquote><p>When certain services come down it will trigger an error event that might bring up that messaging.  It simply means our service was unavailable and it reverted to its contained message for that error event.</p><p>I'll report it to the LaunchPad team right away.  Depending on when you logged in during our maintenance or this mornings LaunchPad issue it may have not been able to reach our services and received the error event.</p>

[Iphee]

<p>I've received that one today again and I think nothig got updated or server down. Can it be something left? cache of launchpad or something like that?</p>

[TSR-JoshuaM]

<p><cite>Iphee@Nagafen wrote:</cite></p><blockquote><p>I've received that one today again and I think nothig got updated or server down. Can it be something left? cache of launchpad or something like that?</p></blockquote><p>It's a messaging in the client we haven't removed yet so I would like to start with what is triggering it.  This may be indicative of an issue with your connectivity, albeit intermittently.</p><p>Please open a support ticket and attach your DXDIAG/MSINFO then PM me the incident number.  I will respond with our standard network test and look over your configurations and error reporting.</p><p>In the meantime, I've included our standard instructions for clearing your game cache/configurations but I don't see a reason to think it may be related to them.</p><p>You may want to make backups and then delete the following files and folders:cache foldereq2_recent.inieq2_default.iniEverQuest2.exee q2.iniAs well as the character specific files, these will appear as such:Servername_CharacterName_EQ2_uisettings.iniSt ationname_characters.iniTo do this, please follow these directions:1. First look for your EverQuest II directory. You can find the default directory in (for Windows XP): C:Program FilesSonyEverQuest II (for Windows Vista/7): C:Program DataSony Online EntertainmentInstalled GamesEverQuest II2. Click on MY COMPUTER and then proceed into local disk C:3. Navigate your way to the default directory, or your chosen installation directory.4. Next look for any files explained above and delete them. 5. Afterwards, please start EverQuest II to have these files re-downloaded by the patcher.If deleting these files does not resolve your issue, you can restore your backed up files and folders and retain your hotkeys, contact lists, and display settings.</p>

[Iphee]

<p>Looks fine after I reinstalled the eq2 client.</p>

[TSR-JoshuaM]

<p>Glad to hear!</p>

[Shiruki]

<p><span style="font-family: book antiqua,palatino; color: #800000;">Hi</span></p><p><span style="font-family: book antiqua,palatino; color: #800000;">I had the very same issue : getting hack notice pretty often when using launchpad (This, before AND after unsintalling and reinstalling the whole game about 5 days ago) and I had reverted to using the everquest2.exe to launch the game. </span></p><p><span style="font-family: book antiqua,palatino; color: #800000;">The trouble is, after today's patch, I'm getting a message saying (of course, the game was just patched I get that much) my client version isn't the good one. And I keep getting the hack message when trying to use launchpad...basically I'm stuck  tryin to use it every now and then and  hoping/waiting for launchpad to be working again, which is very hazardous to say the least.</span></p><p><span style="font-family: book antiqua,palatino; color: #800000;">Please fix this issue, it's really a pain.</span></p>

[TSR-JoshuaM]

<p><cite>Shiruki wrote:</cite></p><blockquote><p><span style="font-family: book antiqua,palatino; color: #800000;">Hi</span></p><p><span style="font-family: book antiqua,palatino; color: #800000;">I had the very same issue : getting hack notice pretty often when using launchpad (This, before AND after unsintalling and reinstalling the whole game about 5 days ago) and I had reverted to using the everquest2.exe to launch the game. </span></p><p><span style="font-family: book antiqua,palatino; color: #800000;">The trouble is, after today's patch, I'm getting a message saying (of course, the game was just patched I get that much) my client version isn't the good one. And I keep getting the hack message when trying to use launchpad...basically I'm stuck  tryin to use it every now and then and  hoping/waiting for launchpad to be working again, which is very hazardous to say the least.</span></p><p><span style="font-family: book antiqua,palatino; color: #800000;">Please fix this issue, it's really a pain.</span></p></blockquote><p>If you are getting that messaging on any of our patchers chances are you have security software or a router configuration needed because the patcher cannot connect to our servers and is triggering a standard error.   You just have older files so that standard error is attached to the breach notice.</p><p>I would also clear out your browser cache/cookies.  You can do this by clicking Start > Control Panel > Internet Options > General Tab > Click delete under browsing history > Check Temporary Internet Files and Cookies (You can uncheck the rest) > and click delete again.</p><p>Once that is cleared out, make sure you are using our latest LaunchPad.  If your current EQII game folder has a PAKS folder, use the FULL option.  If it has an asset_cache folder, use the streaming option.</p><p><a href="http://launch.soe.com/eq2/" target="_blank">[EQII] LaunchPad</a></p>