Game Freezes

[Apibai]

<p>I've been having trouble with the game freezing up on me. I have to ctrl alt del just to get it to shut down. I've tried uninstalling, reinstalling and updating my graphics card. I'm not sure what else to do.</p><p>I hope this is what I'm supposed to give you.</p><p>------------------System Information------------------Time of this report: 6/7/2011, 16:11:07       Machine name: YOUR-E980806709   Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.101209-1647)           Language: English (Regional Setting: English)System Manufacturer: System manufacturer       System Model: System Product Name               BIOS: BIOS Date: 04/09/09 14:32:37 Ver: 06.02          Processor: AMD Athlon(tm) 7850 Dual-Core Processor,  MMX,  3DNow (2 CPUs), ~2.8GHz             Memory: 2048MB RAM          Page File: 347MB used, 3591MB available        Windows Dir: C:WINDOWS    DirectX Version: DirectX 9.0c (4.09.0000.0904)DX Setup Parameters: Not found     DxDiag Version: 5.03.2600.5512 32bit Unicode------------DxDiag Notes------------  DirectX Files Tab: No problems found.      Display Tab 1: No problems found.        Sound Tab 1: No problems found.          Music Tab: No problems found.          Input Tab: No problems found.        Network Tab: No problems found.--------------------DirectX Debug Levels--------------------Direct3D:    0/4 (n/a)DirectDraw:  0/4 (retail)DirectInput: 0/5 (n/a)DirectMusic: 0/5 (n/a)DirectPlay:  0/9 (retail)DirectSound: 0/5 (retail)DirectShow:  0/6 (retail)---------------Display Devices---------------        Card name: NVIDIA GeForce 9400 GT     Manufacturer: NVIDIA        Chip type: GeForce 9400 GT         DAC type: Integrated RAMDAC       Device Key: EnumPCIVEN_10DE&DEV_0641&SUBSYS_00000000&REV_A1   Display Memory: 1024.0 MB     Current Mode: 1024 x 768 (32 bit) (85Hz)          Monitor: Plug and Play Monitor  Monitor Max Res: 1600,1200      Driver Name: nv4_disp.dll   Driver Version: 6.14.0012.7533 (English)      DDI Version: 9 (or higher)Driver Attributes: Final Retail Driver Date/Size: 5/25/2011 02:09:20, 4198272 bytes      WHQL Logo'd: Yes  WHQL Date Stamp: n/a              VDD: n/a         Mini VDD: nv4_mini.sys    Mini VDD Date: 5/25/2011 02:09:20, 12753664 bytesDevice Identifier: {D7B71E3E-4501-11CF-DD7E-0C2000C2CB35}        Vendor ID: 0x10DE        Device ID: 0x0641        SubSys ID: 0x00000000      Revision ID: 0x00A1      Revision ID: 0x00A1      Video Accel: ModeMPEG2_C ModeMPEG2_D  Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch          Registry: OK     DDraw Status: Enabled       D3D Status: Enabled       AGP Status: EnabledDDraw Test Result: Not run D3D7 Test Result: Not run D3D8 Test Result: Not run D3D9 Test Result: Not run-------------Sound Devices-------------            Description: HD Audio rear output Default Sound Playback: Yes Default Voice Playback: Yes            Hardware ID: HDAUDIOFUNC_01&VEN_1106&DEV_E721&SUBSYS_104382EA&REV_1001        Manufacturer ID: 1             Product ID: 100                   Type: WDM            Driver Name: viahduaa.sys         Driver Version: 6.00.0001.1590 (English)      Driver Attributes: Final Retail            WHQL Logo'd: Yes          Date and Size: 2/15/2009 22:25:52, 1057024 bytes            Other Files:         Driver Provider: VIA Technologies, Inc.         HW Accel Level: Full              Cap Flags: 0xB5B    Min/Max Sample Rate: 44100, 192000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0              HW Memory: 0       Voice Management: No EAX(tm) 2.0 Listen/Src: No, No   I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No               Registry: OK      Sound Test Result: Not run</p>

[TSR-JoshuaM]

<p>Could you describe the behavior a bit?</p><p>Does it happen right away or is it after a period of time has passed?  How consistent is it and can you reproduce it at will, and how?</p>

[Apibai]

<p>It always happens right away. If I've been in the game for more than about 15 minutes it wont freeze up at all. It generally happens as soon as I try to move but it also happens before I have a chance to try. I cant reproduce it at all, but it happens almost everytime I try to play.</p>

[Vailene]

<p>I think a lot of times important questions are "skipped" that could protentially provide a very fast resolution.  In your case, I'd like you to respond with the following:</p><p>1.) Are you using any third party UI's:  Fetish, Profit, Drums, etc... ?  If you don't know, odds are you are not.</p><p>2.) Are you using the Streaming or the Full Client for Everquest 2?</p><p>3.) What is your screen resolution set at and have you edited that in your options in Everquest 2 in any way?  If so, what is your computer resolution (also mention refresh rate GHz) and what is indicated that Everquest 2 is using now?</p><p>4.) Are you running Everquest 2 , "As an Administrator"?  Do you know how? If not, right click the Everquest 2 icon you use, and click on that option and see if perhaps the Launcher does an update you were missing.</p><p>5.) Have any windows updates occurred, any new programs installed or anything of that nature happened since you've been having these issues?</p><p>I can't think of anything else that would immediately be helpful...  Let me know...</p>

[TSR-JoshuaM]

<p><cite>Vailene@Oasis wrote:</cite></p><blockquote><p>I think a lot of times important questions are "skipped" that could protentially provide a very fast resolution.  In your case, I'd like you to respond with the following:</p><p>1.) Are you using any third party UI's:  Fetish, Profit, Drums, etc... ?  If you don't know, odds are you are not.</p><p>2.) Are you using the Streaming or the Full Client for Everquest 2?</p><p>3.) What is your screen resolution set at and have you edited that in your options in Everquest 2 in any way?  If so, what is your computer resolution (also mention refresh rate GHz) and what is indicated that Everquest 2 is using now?</p><p>4.) Are you running Everquest 2 , "As an Administrator"?  Do you know how? If not, right click the Everquest 2 icon you use, and click on that option and see if perhaps the Launcher does an update you were missing.</p><p>5.) Have any windows updates occurred, any new programs installed or anything of that nature happened since you've been having these issues?</p><p>I can't think of anything else that would immediately be helpful...  Let me know...</p></blockquote><p>I agree with your initial statement.</p><p>But I already have the answer for all 5 of those questions.  Server logging rules <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p><p>I ask things I cannot know.</p>

[Apibai]

<p>Oh good that you already know. Saves me plodding through trying to figure it all out lol. Any suggestions on what I can try?</p><p>1. No</p><p>2. I've tried both.</p><p>3. I'd have to figure out how to find it, but if you already know then that is awesome.</p><p>4. I use Windows XP</p><p>5. Not that I know of. I've only recently come back to EQII and have been having these problems since.</p>

[TSR-JoshuaM]

<p>Open a support ticket and give me the incident number so we can track this if it is an issue on our side.  Your connection attempts are generating errors I would like to review with you as well.</p><p>Some of these errors are system side and we do need a copy of your Windows Error Reporting which could potentially be several MB's large, much too large to paste here, to identify the culprit.  This is contained in your MSINFO file that I would like you to generate (check my sig!) and attach to the ticket.</p>

[Apibai]

<p>Ok, will do. It's <strong>#110614-001924</strong></p>