Way of bans on Russian server

[Sindy]

<p><div><p>Hello from the Harla Dar Russian PvP. </p><p>Today most of the active pvp players 90 lvl (50~%) were banned for "using exploit`.  Since the  release of LU60 we had an option to purchase BG's tokens for gold. A lot of players have done it. Next day (i.m. today) they r banned.</p><p>Can u explain: r those bans legitimate?  Akella didnt warn us that purchasing of BG's tokens is unlegal in EQ2. A lot of us were thinking that this option was compensation for troubles of station.soe.com. Should players pay for mistakes players didnt do? </p></div></p>

[MuadDib]

<p>Agreed with that.</p><p>Also rly strange banning policy: "half of the".</p><p>Deleting PVP stuff not from BG funny also.</p><p>And btw testcopy did not work for russian servers, so we just cant even imagine how looks test merchants.</p>

[TehSpike]

Russian players got bans for purchasing BG's tokens but players from us servers just got a wipe of tokens. We know that EQ2 has a support but in Soviet Russia support has EQ2.

[Houlend]

<p>Same questions</p>

[Deus]

Akella didnt qarn us about BG's tokens that this isnt unlegal and insted of take off these tokens, like it was made on Nagafen server, Akella has solved banned Russian users. Is it right?

[M61sh]

<p>Same questions</p><p><input type="hidden" value="D8D957E5988E42869EFABAC08FA4F133" /><input type="hidden" value="D8D957E5988E42869EFABAC08FA4F133" /><input type="hidden" value="D8D957E5988E42869EFABAC08FA4F133" /></p>

[zergius1981]

<p>Same questions</p>

[Oggy]

<p><span style="font-family: verdana, arial, helvetica, sans-serif; color: #cae0e6;"><span style="-webkit-border-horizontal-spacing: 1px; -webkit-border-vertical-spacing: 1px;">Same questions</span></span></p>

[Ga]

<p>We have been banned for nothing...</p>

[from_russia_with_love]

<p><span style="color: #ffff00;">Same questions</span></p>

[AL9]

<p>Good decision, we are waiting for summer, beach, girls <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" />Thanks SOE and Akella, was pleased to cooperate.</p><p>Epic fail 1: The server did not work for almost a monthEpic fail 2: error tokens and mass bans</p><p>And the lack of any advertising in Russia and lack of new players.You do not need subscribers?</p>

<p>Same questions</p><p><input type="hidden" value="D8D957E5988E42869EFABAC08FA4F133" /><input type="hidden" value="D8D957E5988E42869EFABAC08FA4F133" /><input type="hidden" value="D8D957E5988E42869EFABAC08FA4F133" /></p>

[Laks]

<p>Same questions</p>

[IWANTYOUde]

<p>Я Ваш дом труба шатал every day</p>

[Bard19]

<p><span style="color: #cae0e6; font-family: verdana, arial, helvetica, sans-serif; -webkit-border-horizontal-spacing: 1px; -webkit-border-vertical-spacing: 1px;">Same questions</span></p>

[lis1103]

same questions

[Dafos]

Same questions

[lis1103]

same questions

[Plaeyr14]

Same questions

[Deus]

<p><cite>IWANTYOUdeer wrote:</cite></p><blockquote><p>Я Ваш дом труба шатал every day</p></blockquote><p><img src="/eq2/images/smilies/e8a506dc4ad763aca51bec4ca7dc8560.gif" border="0" /> we all do it i think<img src="/eq2/images/smilies/ed515dbff23a0ee3241dcc0a601c9ed6.gif" border="0" /></p>

[Flo]

<p><span ><span style="color: #cae0e6;">Same questions</span></span></p>

[Grodval]

<p><span style="font-family: verdana, arial, helvetica, sans-serif; -webkit-border-horizontal-spacing: 1px; -webkit-border-vertical-spacing: 1px; font-size: medium;"><span style="font-size: 12px; color: #cae0e6;"><p style="font-family: verdana, arial, helvetica, sans-serif;">Same questions</p><div></div></span></span></p>

[Hashim]

<p><span ><span style="color: #d2c5a9;">Same questions</span></span></p><p>+1</p>

[Brul]

<p><span >Agreed with that.</span></p><p><span ><span style="background-color: #ffffff;" >Please understand the competence Akella and unlock accounts.</span></span></p>

[irena11]

same question

[Hashim]

<p><span ><span >account</span> <span >banned</span> <span >without warning</span> <span >or</span> <span >any information</span><span >,</span> <span >for</span> <span >the purchase of</span> <span >tokens</span><span >,</span> <span >which are</span> <span >sold</span> <span >freely</span><span >.</span></span></p>

[koshka]

<p>Why Russian so special and could be banned for nothing?</p>

[AL9]

<p>Why were banned only Russian players?In my opinion, this is racial hatred.</p>

[Avenger2]

<p>Same questions</p>

[khancru]

<p><cite>Sindy wrote:</cite></p><blockquote><div><p>Hello from the Harla Dar Russian PvP. </p><p>Today most of the active pvp players 90 lvl (50~%) were banned for "using exploit`.  Since the  release of LU60 we had an option to purchase BG's tokens for gold. A lot of players have done it. Next day (i.m. today) they r banned.</p><p>Can u explain: r those bans legitimate?  Akella didnt warn us that purchasing of BG's tokens is unlegal in EQ2. A lot of us were thinking that this option was compensation for troubles of station.soe.com. Should players pay for mistakes players didnt do? </p></div></blockquote><p>Same questions</p>

[Plaeyr14]

Why you ignore a theme?

[Gilamarth]

<p>Ban or Strip should be the same throughout the player base, not one server get's this and another get's that.  OF course there will always be a certain amount of case by case, but it should never be server by server.</p><p>AKA - Unless ya plan on /banning the naggy/vox players for doing the same, then unban our friends overseas and jsut strip the tokens as was done in the US.</p><p>-Gil</p>

[Gugr]

<p><span style="font-size: x-small;"><span style="font-family: comic sans ms,sans-serif;">I have bought BG's tokens by internal game money (gold) from new pvp-seller. When I was going to sell it back, I surprizingly found that the seller isn`t going to take them and to give back my money. <span>All the sellers was on Harla Dar server, but none of tokens were spent for pvp-equipent purchase. All tokens at the pers in section "currency".</span></span></span></p><p><span style="font-family: comic sans ms,sans-serif; font-size: x-small;">Can you please let me know the reason of my account being banned for "exploit" using? Does the "exploit" means that I "lose my money"? How can I receive compensation for my downtime?</span></p><p><span style="font-family: comic sans ms,sans-serif; font-size: x-small;">P.S. There was no info from administration of the game that the tokens purchase is the game ban.</span></p>

[Enel]

<p> <strong><span style="font-size: 16pt; font-family: " >same questions</span></strong></p><p><span ><span >But</span> <span >it is not clear</span> <span >...</span> <span >On what grounds</span> <span >were</span> <span >banned</span><span >,</span> <span >Russia</span> <span >that</span> <span >extreme</span><span >?</span> <span >it</span> <span >actually</span> <span >resembles</span> <span >a kind of</span> <span >racial</span> <span >hatred</span><span >!</span> <span >It's</span> <span >not</span> <span >our fault</span> <span >that your</span> <span >program</span> <span >has malfunctioned</span><span >,</span> <span >and</span> <span >thus</span> <span >a medal</span> <span >sold</span> <span >...</span></span></p>

[IWANTYOUde]

<p>Кароче, с пасанами согласен, надо срочняк что то решать, для ускорения решения данной проблемы наши танки выдвинулись к границе ЕС.</p>

[OzNeK]

<p>Good job Akella good job Soe you made one more step to kill our game.</p>

[Enel]

<p><cite>OzNeK wrote:</cite></p><blockquote><p>Good job Akella good job Soe you made one more step to kill our game.</p></blockquote><p><span ><span >yes</span> <span >rightly said</span><span >,</span> <span >the very</span> <span >same</span> <span >SoE</span> <span >kill</span> <span >your</span> <span >project</span> <span >...</span> <span >Well done</span> <span >leaders</span> <span >....</span> <span >You</span><span >'re doing</span> <span >it yourself</span> <span >is</span> <span >that</span> <span >the players</span> <span >had left</span> <span >your</span> <span >project</span> <span >...</span></span></p>

[Nit]

Same questions

[ggflamy]

<p>+1</p>

[zergius1981]

<p><span >Same questions</span></p>

[Chook]

<p><span style="color: #ffffff; font-family: verdana, geneva, lucida, 'lucida grande', arial, helvetica, sans-serif; font-size: 13px; -webkit-border-horizontal-spacing: 1px; -webkit-border-vertical-spacing: 1px;">We were  been banned for nothing, hope soe will wake-up soon </span></p>

[ggflamy]

<p><cite>Gugr wrote:</cite></p><blockquote><p><span style="font-size: x-small;"><span style="font-family: comic sans ms,sans-serif;">I have bought BG's tokens by internal game money (gold) from new pvp-seller. When I was going to sell it back, I surprizingly found that the seller isn`t going to take them and to give back my money. <span>All the sellers was on Harla Dar server, but none of tokens were spent for pvp-equipent purchase. All tokens at the pers in section "currency".</span></span></span></p><p><span style="font-size: x-small; font-family: comic sans ms,sans-serif;">Can you please let me know the reason of my account being banned for "exploit" using? Does the "exploit" means that I "lose my money"? How can I receive compensation for my downtime?</span></p><p><span style="font-size: x-small; font-family: comic sans ms,sans-serif;">P.S. There was no info from administration of the game that the tokens purchase is the game ban.</span></p></blockquote><p>Kol4ak F_T_W!</p>

[OzNeK]

<p>Oh, are we said already that some players was banned forever? -_-</p>

[TSR-JoshuaM]

<p>Any technical support issues?  You will need to contact your regional Support Staff directly for assistance here.  </p>

[AL9]

<p><span ><span >In fact,</span> <span >regional technical support</span> <span >does not</span> <span >work</span> <span >for a long time</span><span >.</span><span >Some</span> <span >players</span> <span >received</span> <span >letters</span> <span >stating</span> <span >that</span> <span >10 days</span> <span >will be</span> <span >decided</span><span >.</span> <span >And</span> <span >while</span> <span >they are</span> <span >banned</span><span >.</span> <span >Some</span> <span >players</span> <span >are banned</span> <span >permanently</span><span >.</span></span></p>

[TSR-JoshuaM]

<p>I just don't have a way to address your bans, I offer technical support.  I am not a GM nor do GM's answer concerns from our forums.  You can file a petition from any Station Account like the one you are posting from now.</p>

[Chook]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>Any technical support issues?  You will need to contact your regional Support Staff directly for assistance here.  </p></blockquote><p><span style="font-family: arial, sans-serif; font-size: 16px;"><span >Hello</span><span >.</span><span >Account</span> ***** <span >in</span> <span >EverQuest II</span> <span >in Russian</span> <span >has been</span> <span >blocked</span> <span >in accordance</span> <span >with</span><span >paragraph</span> <span >6.4</span> <span >License</span> <span >Agreement</span> <span >playing</span> <span >time</span> <span >from 3</span> <span >to</span> <span >10 days</span> <span >for</span> <span >using</span> <span >the exploit</span><span >to</span> <span >obtain</span> <span >a competitive advantage</span><span >.</span> <span >In</span> <span >this period</span> <span >would</span> <span >have completed the investigation</span> <span >and</span> <span >disciplinary</span> <span >decision</span> <span >(on</span> <span >removal of</span> <span >game currency</span> <span >and items of</span><span >equipment</span> <span >to</span> <span >a permanent</span> <span >lock</span> <span >the account)</span><span >.</span> <span style="text-decoration: underline;"><strong><span >Please do</span> <span >not</span> <span >contact the</span> <span >support</span> <span >on</span> <span >the lock</span> <span >until</span> <span >the completion</span> <span >of the</span> <span >investigation</span> <span >(10</span> <span >days</span> <span >from today</span><span >)</span><span >.</span></strong></span></span></p><p>^ This is <span style="font-family: arial, sans-serif;">warning</span> email about ban. Should we just waiting for 10 days, cause of nothing? I mean, why do we have been banned when in the same situations our friends from another PvP just got wipe <span style="font-family: arial, sans-serif; font-size: 24px;">purchased</span> tokens? Can you explain it? Why we have no warn about not using this exploit? Is this normal, that some ppl got ban forever?</p>

[Chook]

<p>Well, i guess we got the answer. Thanks Joshua, ill make some ticket in station support. </p>

[TSR-JoshuaM]

<p>I do apologize I wish there was more I can do you're just asking in the wrong forum.</p>

[Plaeyr14]

But why players with England server does not get banned for buying tokens?But Russian players was banned !

[TSR-JoshuaM]

<p><cite>Plaeyr1488 wrote:</cite></p><blockquote>But why players with England server does not get banned for buying tokens?But Russian players was banned !</blockquote><p>Again, I am not a GM nor do I have access to that type of information.  I am really sorry but I cannot address why you were banned here.  Please contact support directly.</p>

[Plaeyr14]

Can you give a link for communication with support?

[Ga]

<p>Thank you! But who can help us?</p>

[TSR-JoshuaM]

<p><cite>Plaeyr1488 wrote:</cite></p><blockquote>Can you give a link for communication with support?</blockquote><p>The best I can do is <a href="http://eq2.akella-online.ru/">http://eq2.akella-online.ru/</a></p><p>In-game support, billing, and all that is involved is handled by Akella alone.</p>

[Plaeyr14]

Akella support does't answer on our questions . They have nothing to do .

[MuadDib]

<p>Joshua, thx for answer.</p><p>But maybe u can trow this theme in a correct forum, maybe " <span ><a class="forumlink" href="../forums/show.m?forum_id=2586">General Gameplay Discussion</a></span>"? Or ask for attention any one from GMs?</p><p>We have no interest to contact with akella or post on forum with pretty nice bad moderation and GMS that even did not know what "<span ><span >apologies</span></span>" means. (Only some sarcasm as an answer)</p><p>There was alrdy server-wide ban incidents on Harla Dar and our GMs did not respond to players, so no hope for coversation. Last times some of players just leave. This time banned much more players.</p><p>So obly hope is coversation with SOE directly.</p>

[MuadDib]

<p>Btw Joshua, we have no ingame support.</p><p>Live chat says "Nobody home"</p><p>Forum registration closed</p><p>So only petitions, but ban letters says: "nah, did not even try to contact us in 10 days or maybe ever"</p>

[Chook]

<p>Ill just leave ticket with same questiong in soe support, only w8 remain. </p>

[Yankegoho]

<p>Same questions</p><p>адынадынадын янки убирайтесь домой!!!!!</p>

[TSR-JoshuaM]

<p><cite>Plaeyr1488 wrote:</cite></p><blockquote>Akella support does't answer on our questions . They have nothing to do .</blockquote><p>I am sorry for your experience with Akella.</p>

[Fizzlecog]

<p><cite>Sindy wrote:</cite></p><blockquote><div><p>Hello from the Harla Dar Russian PvP. </p><p>Today most of the active pvp players 90 lvl (50~%) were banned for "using exploit`.  Since the  release of LU60 we had an option to purchase BG's tokens for gold. A lot of players have done it. Next day (i.m. today) they r banned.</p><p>Can u explain: r those bans legitimate?  Akella didnt warn us that purchasing of BG's tokens is unlegal in EQ2. A lot of us were thinking that this option was compensation for troubles of station.soe.com. Should players pay for mistakes players didnt do? </p></div></blockquote><p>people got banned? i just got my tokens taken away and my plat given back</p>

[TwoLa]

<p><span style="font-family: arial, sans-serif; font-size: small;"><span style="font-size: 16px;"><span >Huge</span> <span >request</span> <span >to influence</span> <span >the situation</span> <span >on</span> <span >Ru</span> <span >servers</span> <span >and</span> <span >unlock the</span> <span >players</span> <span >who</span> <span >got </span><span >the lock</span><span >.</span> <span >Since</span> <span >nobody in the</span> <span >world</span> <span >was</span> <span >locked</span><span >,</span> <span >and</span> <span >bought</span> <span >medals</span> <span >were</span> <span >simply </span><span >removed</span><span >.</span> <span >Players</span> <span >and</span> <span >so</span> <span >few</span><span >,</span> <span >and</span> <span >massive</span> <span >locks</span> <span >completely</span> <span >kill</span> <span >the game</span> <span >on</span> <span >Russian </span><span >servers</span><span >.</span></span></span></p>

[Chook]

<p><cite>Fizzlecog@Splitpaw wrote:</cite></p><blockquote><p><cite>Sindy wrote:</cite></p><blockquote><div><p>Hello from the Harla Dar Russian PvP. </p><p>Today most of the active pvp players 90 lvl (50~%) were banned for "using exploit`.  Since the  release of LU60 we had an option to purchase BG's tokens for gold. A lot of players have done it. Next day (i.m. today) they r banned.</p><p>Can u explain: r those bans legitimate?  Akella didnt warn us that purchasing of BG's tokens is unlegal in EQ2. A lot of us were thinking that this option was compensation for troubles of station.soe.com. Should players pay for mistakes players didnt do? </p></div></blockquote><p>people got banned? i just got my tokens taken away and my plat given back</p></blockquote><p>Yep. Most part of a server was banned</p>

[Mezoc]

<p>Same questions</p>

[Plaeyr14]

TSR-JoshuaM , Can you say, SOE will affect on akella ?

[kbear]

<p>Tech does computer issues and connections with the game .  If you need other help log on your account and put in a petition.  The only help this forum is for is if you can't connect to game, you crash, you can't load game..that sort of thing.</p><p>They can't tell you about bans or what can be done except to tell you to go to file a petition .</p>

[Russel79]

<p>It simply delirium</p>

[Enel]

<p></p><p ><span >Yes it is complete nonsense . . . I think the whole server <strong>PvP</strong> advantage of this situation with medals . . . And that . . . ? you close down the entire server? where the logic . . . <img src="/smilies/0a4d7238daa496a758252d0a2b1a1384.gif" border="0" alt="SMILEY" /> <strong>EverQuest II Ru</strong> lives through <strong>PvP server</strong> and you're here so just want to get rid of it? I said and I repeat, you want to destroy your own game project on Russian servers? Whose fault is that it is "pryamorukie staff <strong>Akella</strong>" gave themselves a failure in the system (after the beta testers) - Sorry this is not the fault of the players. Yes, many have used so to say "Service" purchases . . . (But if you believe that these medals most of the players to spend? </span></p> <p ><span >A legitimate request rassbanit Russian players!</span></p>

[wullailhuit]

<p>your problem is in a way based on the fact that the RU servers are managed under licence by Akella  , not by SoE , they run their own ruleset / conditions of play , where as SoE controls all US and Euro servers , they have no say on the Russian server playerbase.</p><p>Is the difference between being banned because you play on the Russian server and just losing the tokens because you play on a US server fair? , I don't think so either ..but SoE can't do anything about it...you need to contact/petition Akella directly.</p>

[Plaeyr14]

How we can to contact them if they do not respond to us. They ignore us.

[Enel]

<p><span ><span >How can I</span> <span >talk</span> <span >with</span> <span >developers</span> <em><strong><span >Akella</span></strong></em> <span >if</span> <span >they</span> <span >always</span> <span >ignore</span> <span >us</span><span >?</span> <span >(</span><em><span >online</span> <span >conference</span></em> <span >(</span><em><strong><span >support.akella</span><span >-</span><span >online.ru</span></strong></em><span >)</span> <span style="text-decoration: underline;"><span >permanently</span> <span >disabled</span></span><span >,</span> <span >on</span> <span >the ticket</span> <span >did not</span> <span >meet</span> <span >at the forum</span> <span >(</span><em><strong><span >forums.akella</span><span >-</span><span >online.ru</span></strong></em><span >)</span> <span >to prevent a</span> <span >registration</span> <span >for new users</span> <span >...</span> <span >This is</span> <span >generally</span> <span >regarded</span><span >?</span> <span >that</span> <span >for</span> <span >discrimination</span><span >?</span></span></p>

[Plaeyr14]

<p>http://i029.radikal.ru/1106/2b/1f10d6883b4at.jpg (http://radikal.ru/F/i029.radikal.ru/1106/2b/1f10d6883b4a.jpg.html)</p><p>fail ))</p>

[Plaeyr14]

<a href="http://i029.radikal.ru/1106/2b/1f10d6883b4a.jpg" target="_blank" rel="nofollow">http://i029.radikal.ru/1106/2b/1f10d6883b4a.jpg</a>

[SpyCod]

<p>Гребаный стыд! Same questions!</p>

[Lu]

<p>The respected. You understand that if technical support of players on Russian servers not to consult properly with a problem, Russian users will be compelled to address with the claim in court which can be redirected you.</p>

[Vashikon]

<p>по руски пиши ок?</p>

[Lu]

<p>Зачем?</p>

[wullailhuit]

<p>I gotta say guys , I just went to your support site...and it shows support is online.</p>

[Lu]

<p><span >Technical support online but from it advantage any they don't answer our questions</span></p>

[Lu]

<p>We will be simply compelled to submit the claim to SOE at us many people have blocked because of an error of Akelly</p>

[Plaeyr14]

Customer Service Akella Online Account will be unlocked after the end of the investigation. Please do not create any new posts on this issue.

[Lu]

<p>Why we should suffer because of that that Akella has incorrectly put NPS.</p>

[Plaeyr14]

Why should we wait solutions of a problem if we are not to blame.

[Gilamarth]

<p><cite>Plaeyr1488 wrote:</cite></p><blockquote>Customer Service Akella Online Account will be unlocked after the end of the investigation. Please do not create any new posts on this issue.</blockquote><p>I hope this at least is true for all players affected.  Sadly in situation's like this there are no good answers, just choice's of bad one's to fix a problem that was not caused by the players.  I've seen SOE take similiar actions across the board more than once for the US players by ban/locking the accounts while they fix things on a accout to account basis.  It sucks, but at least it's not a permanent /ban which would be uncalled for.</p><p>-Gil</p>

[AL9]

<p>The forum has more than 91 (74 +17) pages seeking comment from Akella. No Comments!</p><p><a href="http://forums.akella-online.ru/showthread.php?t=37439&page=74">http://forums.akella-online.ru/show...t=37439&page=74</a> <a href="http://forums.akella-online.ru/showthread.php?t=37442&page=17">http://forums.akella-online.ru/show...t=37442&page=17</a></p><p>Akella very poorly provides support for EQ2 in Russia. They live in a world that does not intersect with the players. Please change the localizer.</p><p>For example, Blizzard itself supports their projects in Russia. And supports high quality.</p>

[Gugr]

<p>SOE has sold a poor-quality product (LU 60, EverQuest II). Why we should suffer? At least the company-developer (SOE) should pay compensation to us and help to solve this ban-problem.</p>

[TSR-JoshuaM]

<p>Sorry guys you are demanding a response from a technical support representative.  I have no part in this process, I am going to lock up this thread.  Please contact our support directly.</p><p><p><a href="https://help.station.sony.com/app/answers/detail/a_id/28939" target="_blank">Contacting Customer Service</a></p></p>