Random Freezes and crashes [Archive] - EQ2 Forum Archive @ EQ2Wire

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Maroger

05-29-2011, 07:25 PM

I did a Fresh install using the fully install setup which gave the fuggly launcher'I will be moving along and suddently the game will freeze up for several seconds and then I can move againI will also experience severe client crashes which force me to reboot the PC and then when I run a full file scan the scan will end up downloading several gigabytes of files??? Much of the initial lockup seems to be with sound -After the current file scan it wants to download 4.3 Gig of data - [Removed for Content] is going on with this.Here is an abbreviated DXDIAG and MSINFOSystem Information------------------Time of this report: 5/29/2011, 18:10:38 Machine name: xxxx-121DF1E5C9 Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.101209-1647) Language: English (Regional Setting: English)System Manufacturer: INTEL_ System Model: KBIBX10J BIOS: Default System BIOS Processor: Intel(R) Core(TM) i5 CPU 670 @ 3.47GHz (4 CPUs) Memory: 2038MB RAM Page File: 816MB used, 3114MB available Windows Dir: C:WINDOWS DirectX Version: DirectX 9.0c (4.09.0000.0904)DX Setup Parameters: Not found DxDiag Version: 5.03.2600.5512 32bit Unicode ---------------Display Devices--------------- Card name: NVIDIA GeForce GTX 460 SE Manufacturer: NVIDIA Chip type: GeForce GTX 460 SE DAC type: Integrated RAMDAC Device Key: EnumPCIVEN_10DE&DEV_0E23&SUBSYS_13663842&REV_A1 Display Memory: 1024.0 MB Current Mode: 1152 x 864 (32 bit) (60Hz) Monitor: Plug and Play Monitor Monitor Max Res: 1600,1200 Driver Name: nv4_disp.dll Driver Version: 6.14.0012.6658 (English) DDI Version: 9 (or higher)Driver Attributes: Final Retail Driver Date/Size: 1/7/2011 23:27:00, 6397824 bytes WHQL Logo'd: Yes WHQL Date Stamp: n/a VDD: n/a Mini VDD: nv4_mini.sys Mini VDD Date: 1/7/2011 23:27:00, 9888672 bytesDevice Identifier: {D7B71E3E-4D63-11CF-F041-6A3300C2CB35} Vendor ID: 0x10DE Device ID: 0x0E23 SubSys ID: 0x13663842 Revision ID: 0x00A1 Revision ID: 0x00A1 Video Accel: ModeMPEG2_C ModeMPEG2_D

Maroger

05-29-2011, 07:29 PM

Part 2-------------Sound Devices------------- Description: SB Live! 24-bit Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: PCIVEN_1102&DEV_0007&SUBSYS_100A1102&REV_00 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: P17.sys Driver Version: 5.12.0001.0514 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 6/15/2007 10:47:26, 1127936 bytes Other Files: Driver Provider: CREATIVE HW Accel Level: Full Cap Flags: 0xF5F Min/Max Sample Rate: 4000, 96000Static/Strm HW Mix Bufs: 64, 63 Static/Strm HW 3D Bufs: 64, 63 HW Memory: 0 Voice Management: Yes EAX(tm) 2.0 Listen/Src: Yes, Yes I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No Registry: OK Sound Test Result: Not run Description: DrmCAudio Device 0 Hardware ID: *DrmCAudio Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: DrmCAudio.sys Driver Version: 6.00.6000.16386 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 4/1/2011 00:10:14, 23608 bytes Other Files: Driver Provider: DrmCAudio HW Accel Level: Full Cap Flags: 0xF5F Min/Max Sample Rate: 4000, 64000Static/Strm HW Mix Bufs: 8, 7 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No Registry: OK Sound Test Result: Not run

TSR-JoshuaM

05-30-2011, 11:39 AM

Sounds like two issues here.We'll address the crashing/lockups first.Your video card drivers are up to date and your PC is more than capable of handling what it is. I do notice your Sound card drivers are very old and that can cause issues in and of itself, although I am not led to believe that it is the source of what you describe.Now, just based on the description of how the issue occurs, I have to suspect heating here first and foremost. Nvidia has the its "Nvidia System Tools" with built-in GPU temperature monitoring. I do suggest monitoring and recording your temperatures at the time of the error and immediately after it recovers from it. Feel free to post those results here.Would need more information to address why you have to redownload files over and over but short of launching the game from different folders (i.e. clicking on a different icon on your desktop than you usually do to start EQII), but we can start with a hard disk check. Check the SMART status from your bios or hard drive manufacturer supplied utilities and run a chkdsk and defrag. That's just the basics.

Maroger

05-30-2011, 01:06 PM

Let me explain more about the problem.I got a new MB, CPU and graphics card. The game was very stable on my old system -- when I got the new hardware I just replaced my old MB and CPU and kept XP that is then the trouble started. I went to WIN 7 and things got worse --it turned out I had a bad memory stick and am in the process of replacing it). When I would log in the graphics for a character would be missing or would have no head, the Quest Givers did not show up in a location. The sound card was built into the MB and was Realtek -- the default setting where for High Def Sound and did not work with the game but worked when I set tham back to CD sound quality.I decided that WIN 7 was the cause of the problem so went back to XP and used the old sound card so I could bypass the REaltek card. For example I have 4 toons in Thurgadin doing the daily faction TS quest and when I play them I have no problems. Once I zone out and do other things I will crash it seems to be mostly on zoning.Once I crash I go in an delete my Cache and Logincache file -- that may or may not help me get back in the game. If I crash again on loading I will reboot the PC and see if I can get back int - usually not - The I scan all the files - and that is when I start these downloads of such enormouse size again - but once that download finished I can get back in the gamelThe hardware is really built for WIN 7 but --1. I hate Win 7 2. The game does not seem to run well on Win 7 and has the graphic glitches I mentioned( but that may have been due to the bad memory stick)Once I get the replacement memory should I reinstall Win 7 - would that make the game more stable ?I have run chkdsk on the drive I have EQ2 on ( not the C drive) and it comes back with no errors. I am using a Hitachi Drive. This is the identical drive the EQ2 has run on for the last 2 years or so.

TSR-JoshuaM

05-30-2011, 01:22 PM

You and I could argue for months about why you hate Windows 7 so we'll just leave that alone <img src="/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" />But to answer your question, yeah you should use the latest up to date operating system if available to you. I recommend doing so absolutely.By the way, bad memory can cause corruption on your hard drive too. This corruption can be partial so that the corrupted file is still operable but generates unexpected results. Just food for thought in that regard. Hard drive could be fine, the data integrity on it might not be, or with just specific files.Going along with your description of the issue, lets say you crash (full PC crash) while data is being written to your hard drive, the data being written could be incomplete and inoperable, a simple corrupt file. However, lets say its updating an already existing file, adding data to it or replacing data within it, and you experience a crash at this point, everything being written at that time has the potential to be incomplete. In the case where its adding to a file, this file may not appear to have any issues but simply generate unexpected results. There are measures to protect your data against these but this isn't the be all end all of data protection we're talking about. I think reinstalling EQII, while very time consuming, is not an unreasonable next step for you as well.

Maroger

05-30-2011, 02:06 PM

<cite>TSR-JoshuaM wrote:</cite><blockquote>You and I could argue for months about why you hate Windows 7 so we'll just leave that alone <img src="/eq2/images/smilies/69934afc394145350659cd7add244ca9.gif" border="0" />But to answer your question, yeah you should use the latest up to date operating system if available to you. I recommend doing so absolutely.By the way, bad memory can cause corruption on your hard drive too. This corruption can be partial so that the corrupted file is still operable but generates unexpected results. Just food for thought in that regard. Hard drive could be fine, the data integrity on it might not be, or with just specific files.Going along with your description of the issue, lets say you crash (full PC crash) while data is being written to your hard drive, the data being written could be incomplete and inoperable, a simple corrupt file. However, lets say its updating an already existing file, adding data to it or replacing data within it, and you experience a crash at this point, everything being written at that time has the potential to be incomplete. In the case where its adding to a file, this file may not appear to have any issues but simply generate unexpected results. There are measures to protect your data against these but this isn't the be all end all of data protection we're talking about. I think reinstalling EQII, while very time consuming, is not an unreasonable next step for you as well.</blockquote>I just reinstalled EQ2 fresh after reinstalling XP.This was done AFTER the bad memory stick was pulled. I wiped the EQ2 directory clean but I kept backups of my *.XML files for my characters and my UI directory. So My UI directory does contain the files I used previously-- I only change part of the UI from what SOE has. I use EQ2Maps but I don't crash when opening the map files.Doesn't the full file scan check for corrupted files? I always assume that it did. Doesn't it replace any files it sees that are corrupted.I just played for over 1 hour with no crashes and did a lot zoning - doing a quest in Velious. The big change I made was to set sound volume to MUTE. I have noticed crashes caused by the sound sticking on one note and locking up not just the game but the PC.

TSR-JoshuaM

05-30-2011, 07:29 PM

<cite>Maroger wrote:</cite><blockquote><cite>TSR-JoshuaM wrote:</cite><blockquote>You and I could argue for months about why you hate Windows 7 so we'll just leave that alone <img src="/eq2/images/smilies/69934afc394145350659cd7add244ca9.gif" border="0" />But to answer your question, yeah you should use the latest up to date operating system if available to you. I recommend doing so absolutely.By the way, bad memory can cause corruption on your hard drive too. This corruption can be partial so that the corrupted file is still operable but generates unexpected results. Just food for thought in that regard. Hard drive could be fine, the data integrity on it might not be, or with just specific files.Going along with your description of the issue, lets say you crash (full PC crash) while data is being written to your hard drive, the data being written could be incomplete and inoperable, a simple corrupt file. However, lets say its updating an already existing file, adding data to it or replacing data within it, and you experience a crash at this point, everything being written at that time has the potential to be incomplete. In the case where its adding to a file, this file may not appear to have any issues but simply generate unexpected results. There are measures to protect your data against these but this isn't the be all end all of data protection we're talking about. I think reinstalling EQII, while very time consuming, is not an unreasonable next step for you as well.</blockquote>I just reinstalled EQ2 fresh after reinstalling XP.This was done AFTER the bad memory stick was pulled. I wiped the EQ2 directory clean but I kept backups of my *.XML files for my characters and my UI directory. So My UI directory does contain the files I used previously-- I only change part of the UI from what SOE has. I use EQ2Maps but I don't crash when opening the map files.Doesn't the full file scan check for corrupted files? I always assume that it did. Doesn't it replace any files it sees that are corrupted.I just played for over 1 hour with no crashes and did a lot zoning - doing a quest in Velious. The big change I made was to set sound volume to MUTE. I have noticed crashes caused by the sound sticking on one note and locking up not just the game but the PC.</blockquote>As more symptoms are introduced, the diagnosis can change <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" /> Obvious issue with the sound card but I can't say that it's the source of your entire issue.Our Full scan should identify missing assets and most typical file corruption patterns. I can't say with certainty it will always know a file is damaged but that is a question better left for the LaunchPad developer. They do have there own forum at <a href="http://forums.station.sony.com/station/forums/list.m?category_id=56">http://forums.station.sony.com/stat...?category_id=56</a>

Maroger

06-01-2011, 03:32 PM

Okay today after the GU60 I crashed twice trying to login - the code was OC5. Rebooted the PC and launcher gave tme 80.3 MB download. Got in and played for about and hour. Was flying to Goahamari and the PC locked up and I had to it reset. Logged back on and played.When I logged off I went to character selected and clicked EXTI - receive the following system message.Small::free() called with corrupted block. Game crashed and I was out.All this time I had sound on MUTE. The general feeling I am getting is the problem are paging errors - with the game accessing blocks of date which is not available to it.On Friday I should have the extramemory and will reinstall Win 7 <img src="/eq2/images/smilies/e78feac27fa924c4d0ad6cf5819f3554.gif" border="0" />Thanks for your help.