The everquest2.exe process is not shutting down when i camp

[Zural]

<p>The everquest2.exe process is not shutting down when i camp out causing my computer to essentially lock up forcing me to reboot the hard way every time i play eq or want to change accounts or toons.  it worked fine before the security issues.  any help would would be appreciated</p>

[TSR-JoshuaM]

<p>This also happens to my PC at home but not my roommate or work PCs.</p><p>We are aware of and working on issues that can cause this but as it does not occur for everyone let's take a look in to your configuration and see if there is anything that stands out.  It is actively being worked on but if we can provide more information towards a fix on our end that would be a great help. </p><p>I do want you to open a support ticket so that you can provide us a copy of your DXDIAG and MSINFO.  We usually take DXDIAG information pasted right here but we also want to dig in to your error reporting and more information only available in the MSINFO file which is usually HUGE.</p><p>The two articles below have information on how to contact us to open a support ticket and how to generate the DXDIAG and MSINFO files for us.</p><p><p><a href="https://help.station.sony.com/app/answers/detail/a_id/18172" target="_blank">[EQII] Contacting Support</a></p><p><p><a href="https://help.station.sony.com/app/answers/detail/a_id/25765" target="_blank">[EQII] Video walkthrough: Generating dxdiag, msinfo32 and netinfo files</a></p></p></p>