Help? Missing ground... [Archive] - EQ2 Forum Archive @ EQ2Wire

Felshades

05-25-2011, 08:08 PM

<img src="http://img855.imageshack.us/img855/2313/eq2000049.jpg" width="800" height="608" /><img src="http://img32.imageshack.us/img32/7456/eq2000052.jpg" width="800" height="608" />Yeah... can I get help on fixing this please? I'm trying to do my crafter epic and this is preventing me from getting an update from the Matron...

Felshades

05-26-2011, 12:18 PM

No one?/sigh

TSR-JoshuaM

05-26-2011, 12:20 PM

I do recommend clearing your game cache by deleting the Cache folder locating in your EQII game folder.Once that is done, run a full scan from the LaunchPad as well.If the ground is still missing, I do recommend disabling Shader 3.0 to see if this remedies the situation. I'll head to that location and see what I can reproduce as well. If you post your DXDIAG information, top 3 sections (system/display/sound devices) and I may be able to identify any other outstanding issues that may contribute to this. And finally, there is a DX9 update that you may need to run but it might not be the culprit here.<a href="http://www.microsoft.com/downloads/en/details.aspx?FamilyID=3b170b25-abab-4bc3-ae91-50ceb6d8fa8d" target="_blank">[DX9] June 2010</a>

Felshades

05-26-2011, 12:35 PM

When I had the missing animation issue I updated DirectX so that's already done.I ran a scan yesterday hoping it'd fix it but I'll try again. Don't expect a change.Shader 3.0 is already off, I don't use it.------------------System Information------------------Time of this report: 5/26/2011, 08:32:40 Machine name: AHNYA Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110408-1631) Language: English (Regional Setting: English)System Manufacturer: System manufacturer System Model: System Product Name BIOS: BIOS Date: 11/27/09 14:28:30 Ver: 04.07 Processor: AMD Athlon(tm) II X2 250 Processor (2 CPUs), ~3.0GHz Memory: 4096MB RAMAvailable OS Memory: 4096MB RAM Page File: 1812MB used, 6376MB available Windows Dir: C:Windows DirectX Version: DirectX 11DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7601.17514 64bit Unicode------------DxDiag Notes------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. 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Felshades

05-26-2011, 12:36 PM

-------------Sound Devices------------- Description: Speakers (VIA High Definition Audio) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: HDAUDIOFUNC_01&VEN_1106&DEV_0397&SUBSYS_1043840C&REV_1000 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: viahduaa.sys Driver Version: 6.00.0001.7300 (English) Driver Attributes: Final Retail WHQL Logo'd: n/a Date and Size: 7/10/2009 11:07:02, 1222144 bytes Other Files: Driver Provider: VIA Technologies, Inc. HW Accel Level: Basic Cap Flags: 0x0 Min/Max Sample Rate: 0, 0Static/Strm HW Mix Bufs: 0, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No Description: Digital Output Device (HDMI TX0) (VIA High Definition Audio) Default Sound Playback: No Default Voice Playback: No Hardware ID: HDAUDIOFUNC_01&VEN_1106&DEV_0397&SUBSYS_1043840C&REV_1000 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: viahduaa.sys Driver Version: 6.00.0001.7300 (English) Driver Attributes: Final Retail WHQL Logo'd: n/a Date and Size: 7/10/2009 11:07:02, 1222144 bytes Other Files: Driver Provider: VIA Technologies, Inc. HW Accel Level: Basic Cap Flags: 0x0 Min/Max Sample Rate: 0, 0Static/Strm HW Mix Bufs: 0, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No---------------------Sound Capture Devices--------------------- Description: Microphone (VIA High Definition Audio) Default Sound Capture: Yes Default Voice Capture: Yes Driver Name: viahduaa.sys Driver Version: 6.00.0001.7300 (English) Driver Attributes: Final Retail Date and Size: 7/10/2009 11:07:02, 1222144 bytes Cap Flags: 0x0 Format Flags: 0x0 Description: Stereo Mix (VIA High Definition Audio) Default Sound Capture: No Default Voice Capture: No Driver Name: viahduaa.sys Driver Version: 6.00.0001.7300 (English) Driver Attributes: Final Retail Date and Size: 7/10/2009 11:07:02, 1222144 bytes Cap Flags: 0x0 Format Flags: 0x0-------------------DirectInput Devices------------------- Device Name: Mouse Attached: 1 Controller ID: n/aVendor/Product ID: n/a FF Driver: n/a Device Name: Keyboard Attached: 1 Controller ID: n/aVendor/Product ID: n/a FF Driver: n/a Device Name: HID-compliant consumer control device Attached: 1 Controller ID: 0x0Vendor/Product ID: 0x04F3, 0x0103 FF Driver: n/a Device Name: HID-compliant device Attached: 1 Controller ID: 0x0Vendor/Product ID: 0x04F3, 0x0103 FF Driver: n/aPoll w/ Interrupt: No-----------USB Devices-----------+ USB Root Hub| Vendor/Product ID: 0x1002, 0x4397| Matching Device ID: usbroot_hub| Service: usbhub| Driver: usbhub.sys, 3/24/2011 20:29:26, 343040 bytes| Driver: usbd.sys, 3/24/2011 20:28:59, 7936 bytes----------------Gameport Devices----------------------------PS/2 Devices------------+ HID Keyboard Device| Vendor/Product ID: 0x04F3, 0x0103| Matching Device ID: hid_device_system_keyboard| Service: kbdhid| Driver: kbdhid.sys, 11/20/2010 03:33:25, 33280 bytes| Driver: kbdclass.sys, 7/13/2009 18:48:04, 50768 bytes| + Terminal Server Keyboard Driver| Matching Device ID: rootrdp_kbd| Upper Filters: kbdclass| Service: TermDD| Driver: i8042prt.sys, 7/13/2009 16:19:57, 105472 bytes| Driver: kbdclass.sys, 7/13/2009 18:48:04, 50768 bytes| + HID-compliant mouse| Vendor/Product ID: 0x093A, 0x2510| Matching Device ID: hid_device_system_mouse| Service: mouhid| Driver: mouhid.sys, 7/13/2009 17:00:20, 31232 bytes| Driver: mouclass.sys, 7/13/2009 18:48:27, 49216 bytes| + Terminal Server Mouse Driver| Matching Device ID: rootrdp_mou| Upper Filters: mouclass| Service: TermDD| Driver: termdd.sys, 11/20/2010 06:33:57, 63360 bytes| Driver: sermouse.sys, 7/13/2009 17:00:20, 26624 bytes| Driver: mouclass.sys, 7/13/2009 18:48:27, 49216 bytes

Felshades

05-26-2011, 12:44 PM

No change. As I expected. :/ Just ran over to Timorous Deep.<img src="http://img17.imageshack.us/img17/5519/eq2000053f.jpg" width="800" height="608" />

TSR-JoshuaM

05-26-2011, 12:59 PM

Which launcher are you using? Station Launcher (LP2) or the Full/Streaming LaunchPad for Everquest II (LP3)?If your EQII game folder has a PAK folder, you could try to delete the zone specific files where you are having the issue, so any files related to TD or GFay for instance.If its the streaming version there isn't any direct files we could just delete if it is file corruption.I've visited those areas and they seem fine to me so I am not sure exactly why your PC is having issues but you aren't the only one who has reported similar problems though the locations differ. I'll report this up and continue to try to reproduce it but it doesn't look like its an issue with the files we are providing as opposed to something happening to those files once they have been downloaded.

Felshades

05-26-2011, 01:34 PM

Full/streaming launcher. I'd check my roommate's computer but he kept EQ2 on an external HDD and he's since left for the summer so I can't check without running a full install and I dont think he's got the hard drive space for that :/

TSR-JoshuaM

05-26-2011, 01:36 PM

Full and Streaming versions of the latest LaunchPad 3 do function differently.Full has the PAK folder and you can delete the zone specific files like I described above. Were you able to do that?

Felshades

05-26-2011, 01:43 PM

I'd also like to note that I did not have this problem 6 months ago or so when I played last. I have a boxed copy of Velious on my desk so I theoretically could try to just reinstall the game but I'm not entirely sure if that will help or not.

Felshades

05-26-2011, 01:43 PM

No, so it's the streaming launcher. The game was reinstalled using it probably some time last September or so.

TSR-JoshuaM

05-26-2011, 04:03 PM

<cite>Sakiri@Crushbone wrote:</cite><blockquote>I'd also like to note that I did not have this problem 6 months ago or so when I played last. I have a boxed copy of Velious on my desk so I theoretically could try to just reinstall the game but I'm not entirely sure if that will help or not.</blockquote>You're not the only person reporting issues like this. Some have been resolved but the same fix doesn't apply to every possible way this can occur. Developers are aware of the reported issues and are working on them as well. With the difference causes and fixes we're just making sure we cover all the bases.

Felshades

05-26-2011, 04:07 PM

Then what else am I supposed to do?This is affecting a few quests I'm trying to finish, including the artisan epic line, and I've been wanting to check housing :/

TSR-JoshuaM

05-27-2011, 12:50 PM

<cite>Sakiri@Crushbone wrote:</cite><blockquote>Then what else am I supposed to do?This is affecting a few quests I'm trying to finish, including the artisan epic line, and I've been wanting to check housing :/</blockquote>I'll post updates as we progress with this issue but short of file corruption I havent been able to reproduce the issue where your screenshot shows it.A reinstall may be in order but as it will be time consuming having to redownload the game you can do so when time allows.I haven't dropped the issue I am still working to reproduce it.

Felshades

05-27-2011, 02:54 PM

Not sure if you'll be able to reproduce it.When I had the issue with the mounts you had me redownload the streaming launcher to see if it was an issue a new install would fix. I could try to see if that copy of the game works, but it'll take quite a bit to load the zone(20 minutes for my guild hall holy cow lol).If that fixes it I *can* reinstall. I have a retail copy of Velious here on my desk so I wouldn't have to download the entire thing.Edit: waiting on Timorous Deep to load right now(might take a while, using the "newer" copy) and I'll let you know if that worked. It has to download it all still.

Felshades

05-27-2011, 03:03 PM

OH HEY.The new client isn't doing it.Does this mean I should reinstall? I can use the launcher I have to try to repair it... but I'm not sure if that'll fix it or not.

Felshades

05-27-2011, 03:15 PM

Yeah tried to run the repair, then logged in on that install to my lock being in a black void because I parked her in an area that I didn't have textures for.Looks like I need to get back to installing that. And probably have to redo my UI though I'm almost sure I can back up that layout.

TSR-JoshuaM

05-27-2011, 03:42 PM

So the new LaunchPad did manage to resolve it correct?Are you having any issues with reinstalling at the moment?

Felshades

05-27-2011, 04:19 PM

No.Just reinstalled from a boxed version of Destiny of Velious, but it's downloading about 2 gigs worth of "stuff".Waiting on that to finish. Not sure what it'd be downloading though since I'd quit the game back in October, during Sentinel's Fate, which I didn't have at the time, and when I came back I had a 20 meg download and that was it.What I was using that "fixed" it, was a separate copy of the same launchpad I was using. I loaded that, logged in on a character that was near one of the problem areas, and waited for the launcher to stream that in. When it finished loading, lo and behold, there was no missing geometry.I'm not sure if the files were corrupted or the way they were being opened was borked or what, but I'm trying a new full install from DVD.I'd prefer to not have to fully download it from the streaming launcher though; my ISP gets pretty cranky about downloading 10+ gigabyte games.