game crashes whenevever i try to open LoN [Archive]

Questall

05-23-2011, 11:46 PM

Recently i downloaded the station launcher (used to use the old game launcher before) and to avoid all problems i uninstalled the original game version. I updated it as far as i could, did the same for LoN, and ran a full scan for both, just to be sure. I log in.... open up LoN, go to learn to play and that is where i crash. I tried it in several places (someone told me he always crashed inside guildhall, so i tried it outside city even).this is the error i getroblem signature: Problem Event Name: APPCRASH Application Name: EverQuest2.exe Application Version: 1.0.0.1 Application Timestamp: 4dcae057 Fault Module Name: KERNELBASE.dll Fault Module Version: 6.1.7601.17514 Fault Module Timestamp: 4ce7b8f0 Exception Code: e06d7363 Exception Offset: 0000b760 OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789<div></div>

TSR-JoshuaM

05-25-2011, 04:50 PM

I have a few steps you can run through here.First, make sure the following updates are installed. This is the VC++ update and latest revision of DirectX 9.0c.<a href="http://www.microsoft.com/downloads/en/details.aspx?FamilyID=fb01abe6-9099-4544-9aec-0ac13f19bc50" target="_blank">[Microsoft VC++]</a><a href="http://www.microsoft.com/downloads/en/details.aspx?FamilyID=3b170b25-abab-4bc3-ae91-50ceb6d8fa8d" target="_blank">[DirectX 9.0c] June 2010</a>You may want to make backups and then delete the following files and folders:cache foldereq2_recent.inieq2_default.iniEverQuest2.exee q2.iniandLegendsofnorrathLegendsofnorrath.dllAlternatively, we do also have a stand-alone Legends of Norrath game client available directly from <a href="http://www.legendsofnorrath.com" target="_blank" rel="nofollow">www.legendsofnorrath.com</a>

tkia

05-25-2011, 04:55 PM

Joshua, this seems to be due to an increase in memory use of one or both games. Less than a week ago I could load LON from within EQ2 while running on high performance settings, as long as I did so as soon as I logged into EQ2. I just tried to do that tonight and actually had to drop to extreme performance to get it to work without crashing.

TSR-JoshuaM

05-26-2011, 12:14 PM

Can you post your DXDIAG information? I want to run some testing on a similar machine and see if I can reproduce the behavior. Should help us get all the information we need to make a fix if it as you describe.

Velenda

05-26-2011, 08:43 PM

I'm getting the same thing now. LON will only open perhape once out of every 5 tries. I use to be able to open it no problem and everything I have is up to date.It's really unstable now. In that regard the seperate LON client...can I still claim cards for EQ2 using it? If so how do I do that?

tkia

05-26-2011, 09:45 PM

Here's the dxdiag. And I just noticed a typo in my previous post - I usually run in high quality not high performance. High performance is where I usually drop down to temporarily when I have problems.If you want to reproduce you can probably get it if you take a 32bit windows, run on one of the high quality settings, zone around a few dozen times and include some running in and out of guild halls and large houses and then try getting into lon. That seems to work fairly reliably for me <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />------------------System Information------------------Time of this report: 5/27/2011, 01:32:10 Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.100216-1514) Language: English (Regional Setting: English)System Manufacturer: Gigabyte Technology Co., Ltd. System Model: P31-ES3G BIOS: Award Modular BIOS v6.00PG Processor: Intel(R) Core(TM)2 Duo CPU E7400 @ 2.80GHz (2 CPUs) Memory: 3326MB RAM Page File: 1608MB used, 4882MB available Windows Dir: C:WINDOWS DirectX Version: DirectX 9.0c (4.09.0000.0904)DX Setup Parameters: Not found DxDiag Version: 5.03.2600.5512 32bit Unicode------------DxDiag Notes------------ DirectX Files Tab: No problems found. Display Tab 1: No problems found. Sound Tab 1: No problems found. Music Tab: No problems found. Input Tab: No problems found. Network Tab: No problems found.--------------------DirectX Debug Levels--------------------Direct3D: 0/4 (n/a)DirectDraw: 0/4 (retail)DirectInput: 0/5 (n/a)DirectMusic: 0/5 (n/a)DirectPlay: 0/9 (retail)DirectSound: 0/5 (retail)DirectShow: 0/6 (retail)---------------Display Devices--------------- Card name: NVIDIA GeForce 9800 GT Manufacturer: NVIDIA Chip type: GeForce 9800 GT DAC type: Integrated RAMDAC Device Key: EnumPCIVEN_10DE&DEV_0614&SUBSYS_00000000&REV_A2 Display Memory: 1024.0 MB Current Mode: 1920 x 1080 (32 bit) (60Hz) Monitor: Plug and Play Monitor Monitor Max Res: 1600,1200 Driver Name: nv4_disp.dll Driver Version: 6.14.0012.6099 (English) DDI Version: 9 (or higher)Driver Attributes: Final Retail Driver Date/Size: 10/22/2010 07:23:22, 6359552 bytes WHQL Logo'd: n/a WHQL Date Stamp: n/a VDD: n/a Mini VDD: nv4_mini.sys Mini VDD Date: 10/22/2010 07:23:22, 9623680 bytesDevice Identifier: {D7B71E3E-4554-11CF-6374-0C2003C2CB35} Vendor ID: 0x10DE Device ID: 0x0614 SubSys ID: 0x00000000 Revision ID: 0x00A2 Revision ID: 0x00A2 Video Accel: ModeMPEG2_C ModeMPEG2_D Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch Registry: OK DDraw Status: Enabled D3D Status: Enabled AGP Status: EnabledDDraw Test Result: Not run D3D7 Test Result: Not run D3D8 Test Result: Not run D3D9 Test Result: Not run-------------Sound Devices------------- Description: SB Live! Wave Device Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: PCIVEN_1102&DEV_0002&SUBSYS_80641102&REV_07 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: emu10k1m.sys Driver Version: 5.12.0001.3300 (English) Driver Attributes: Final Retail WHQL Logo'd: n/a Date and Size: 8/17/2001 12:19:26, 283904 bytes Other Files: Driver Provider: Microsoft HW Accel Level: Full Cap Flags: 0x0 Min/Max Sample Rate: 0, 0Static/Strm HW Mix Bufs: 0, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: Yes EAX(tm) 2.0 Listen/Src: Yes, Yes I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No Registry: OK Sound Test Result: Not run---------------------Sound Capture Devices--------------------- Description: SB Live! Wave Device Default Sound Capture: Yes Default Voice Capture: Yes Driver Name: emu10k1m.sys Driver Version: 5.12.0001.3300 (English) Driver Attributes: Final Retail Date and Size: 8/17/2001 12:19:26, 283904 bytes Cap Flags: 0x0 Format Flags: 0x0

TSR-JoshuaM

05-27-2011, 11:33 AM

<cite>Velenda wrote:</cite><blockquote>I'm getting the same thing now. LON will only open perhape once out of every 5 tries. I use to be able to open it no problem and everything I have is up to date.It's really unstable now. In that regard the seperate LON client...can I still claim cards for EQ2 using it? If so how do I do that?</blockquote>You can download the stand-alone LoN client from <a href="http://www.legendsofnorrath.com " target="_blank" rel="nofollow">www.legendsofnorrath.com </a>The client itself acts no differently than the client within EQ2 except that it will ask you to log in first instead of carrying over your already logged in EQII credentials <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />Everything in the client itself will be exactly as you expect it such as opening packs and redeeming cards.