In game browser crashing. [Archive] - EQ2 Forum Archive @ EQ2Wire

Mezza

05-23-2011, 02:26 PM

Hi. Since the servers were down I am having an issue with the ingame browser. It initially works fine but after being logged in for a short space of time if I open it and type in a website it will freeze the game, crash and send me back to the desktop. Is there anything obvious I can do to try and stop this from happening please?I use the browser window to display ACT and this never seems to bring about the fault. This worked fine before and only now seems to be playing up. I don't get any info other than "EQ2 Client Application has stopped working".

TSR-JoshuaM

05-23-2011, 03:11 PM

Are you using the custom browser window that comes with ACT or the default UI?With the default, does it also crash?

Mezza

05-24-2011, 05:06 AM

Hi. I was using a non-standard one but not the one that comes with ACT. The reason I use it is it gives me 4 tabs to use as opposed to the standards 1. This would be fine I guess if I didn't use the window to access ACT's logs. Anyway I digress. I reverted to the standard and loaded our guilds website. It loads fine until I choose to load it again. When I do this the fault just kicks me out.

Mezza

05-24-2011, 05:11 AM

In addition to this I just renamed the UI folders so that I could test it with the standard UI as a whole. Fault still apparent.

Jrral

05-24-2011, 08:38 PM

I recall a known issue where the Mozilla DLLs that EQ2 uses are old ones with a known bug in them that causes crashes. If I dropped more recent copies of the DLLs (one where the bug was fixed) in the crashes ceased, but of course the next time I patch the old copies are put back in.

drakkenshie

05-24-2011, 11:02 PM

<cite>Jrral@Unrest wrote:</cite><blockquote>I recall a known issue where the Mozilla DLLs that EQ2 uses are old ones with a known bug in them that causes crashes. If I dropped more recent copies of the DLLs (one where the bug was fixed) in the crashes ceased, but of course the next time I patch the old copies are put back in.</blockquote>Could you tell us which ones you used?I'd be willing to just recopy them every time, set it up with a script maybe.

Jenadara

05-25-2011, 12:26 AM

I have this problem as well with the in-game browser. I also use Mozilla. It doesn't happen all of the time, but most times it's when I've been logged in for a bit. (I use XP Home Edition, and I've updated my graphics drivers for the HD series ATI card.) This was only an issue when the servers came back up, and I am using the default browser.

Jrral

05-26-2011, 02:40 AM

<cite>drakkenshield wrote:</cite><blockquote>Could you tell us which ones you used?I'd be willing to just recopy them every time, set it up with a script maybe.</blockquote>I'll see if I can dig up the bug reference. There may be a problem with Firefox having moved on to version 4, the newer libraries may not be compatible with the rest of the Mozilla version used by EQ2.

Mezza

05-26-2011, 06:23 AM

That seems reasonable was this over the time that the servers were down meaning it was pure coincidence? It certainly is internet related as I use the browser all the time for ACT and it never fails. Any input from SoE would also be appreciated <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" />

TSR-JoshuaM

05-26-2011, 11:48 AM

I want to gather enough information to submit for a possible fix on our end. This isn't occurring for everyone so let me get all the relevent information.I do want you to open support tickets so that we can get your MSINFO files (much too large to post here) and so on. The two articles linked below explain how to create this MSINFO file and how to contact our support staff to provide it to us off of the forums.What we would also like you to include in the ticket is your browser version information (IE9 or Firefox4 for isntance would suffice) and listing any 3rd party add-ons that are installed to it. On that same note, disable all add-ons and test the browser it might be that simple.<a href="https://help.station.sony.com/app/answers/detail/a_id/25765" target="_blank">[EQII] Video walkthrough: Generating dxdiag, msinfo32 and netinfo files</a><a href="https://help.station.sony.com/app/answers/detail/a_id/18172" target="_blank">[EQII] Contacting Support</a>

Mezza

05-27-2011, 08:07 AM

Submitted. Thanks for the info.

TSR-JoshuaM

05-27-2011, 11:15 AM

Thank you!

Mezza

06-01-2011, 02:22 PM

Hiya. Sorry to have to bump this but how long do I wait before receiving a reply about this please? I know this may sound a little "convenient" but serveral guildies have been complaining of crashes recently and when I ask if they were using the browser it turns out it is the same fault as I am seeing. This would imply that this is impacting alot of people.I am not sure if it is some kind of memory issue as basic sites such as wikia tend to load quite a few times before crashing whereas Zam will pretty much crash it straight away.

Ndaara

06-02-2011, 07:29 AM

Crashes right away for me when I load Zam.com on one computer, it has firefox 4. The other computer has no crashing issues and is still using firefox 3.I'll submit my infos later but I'm falling asleep and thought maybe that little bit of info would help (computers are different in other ways as well, but that seemed an important one).

Faizal

06-02-2011, 11:06 AM

I use Profit UI and every time i use ZAM client crashes. however, EQ2I works fine.

Mezza

06-02-2011, 01:34 PM

Yes I am seeing more and more people with this issue now. Even in level chat people are complaining about it. The comment about Firefox 4 is interesting and to be honest I am tempted to uninstall it as this is becoming a major nuisance. I think the reason Zam causes it must be due to it being a larger page to load with alot more "going on". The same happens on our website which is also where we arrange raid builds and post them etc. Wikia is simply a very basic site which is why it doesn't seem to affect it so much.

Faizal

06-02-2011, 06:06 PM

<cite>Monkeymezza@Runnyeye wrote:</cite><blockquote>Yes I am seeing more and more people with this issue now. Even in level chat people are complaining about it. The comment about Firefox 4 is interesting and to be honest I am tempted to uninstall it as this is becoming a major nuisance. I think the reason Zam causes it must be due to it being a larger page to load with alot more "going on". The same happens on our website which is also where we arrange raid builds and post them etc. Wikia is simply a very basic site which is why it doesn't seem to affect it so much.</blockquote>Yes problem is with Firefox. I set IE as my default browser and no more crashes. I can use ZAM once again.

TSR-JoshuaM

06-02-2011, 06:08 PM

Is it just Firefox 4 now or were there any recent updates for 3 that cause this too?

deadcrickets2

06-02-2011, 08:36 PM

I fail to see how Firefox 4 can affect the in-game browser as it's using it's own browser files (Firefox 1.x). You can confirm this multiple ways online.Also, setting it to IE9 as default on mine didn't resolve the zam crash. I simply don't go to zam. I rarely went before as it's a pain to use anyway.

deadcrickets2

06-02-2011, 08:51 PM

I did a dirty fix that will solve the problem with Zam.com. Problem:Zam.com crashes on load using in-game browser due to flash ads.Root cause:In-game browser is using Firefox 1.x components. When the call to Adobe Flash 10.x (current) is made it crashes the game client as Adobe Flash 10.x is not compatible with Firefox 1.x.Solution:SOE needs to update in-game browser components to at least the 3.x base. Customers can exit game and go to the install folder for EQ2. Right click the mozilla folder and uncheck read-only. Copy of the contents of their Firefox 4.x, 5.x, 7x folder into mozilla, picking to overwrite files. Once done, right click on the mozilla folder again and check read-only thus preventing game from updating said folder.This prevents the zam.com crash however it will still not be a true Firefox 4.x, 5.x, or 7.x based browser as can be confirmed in various ways including html5test.com which only gives it a 27 while 5.x has a score of 255.<a href="http://www.adobe.com/products/flashplayer/systemreqs/index.html" target="_blank">Requirements for Adobe Flash 10.x</a>:Internet Explorer 6.0 and above Mozilla Firefox 3.0 and above Google Chrome<a href="http://www.adobe.com/products/flashplayer/systemreqs/index.html#footnote_chrome">3</a> Safari 4.0 and above Opera 9.5 and above AOL 9.0 and above

Lamatu

06-03-2011, 01:51 AM

I was always crashing until I switched to Drums UI browser.<a href="http://www.eq2interface.com/downloads/info4956-DrumsUIBrowser.html" target="_blank" rel="nofollow">http://www.eq2interface.com/downloa...sUIBrowser.html</a>Now when I check any links to Zam or Eq2i in Profit I don't crash anymore.

deadcrickets2

06-03-2011, 02:22 AM

<cite>Lamatu wrote:</cite><blockquote>I was always crashing until I switched to Drums UI browser.<a rel="nofollow" href="http://www.eq2interface.com/downloads/info4956-DrumsUIBrowser.html" target="_blank">http://www.eq2interface.com/downloa...sUIBrowser.html</a>Now when I check any links to Zam or Eq2i in Profit I don't crash anymore.</blockquote>I use default UI so it's not UI related.

Lamatu

06-03-2011, 02:54 AM

<cite>deadcrickets2 wrote:</cite><blockquote><cite>Lamatu wrote:</cite><blockquote>I was always crashing until I switched to Drums UI browser.<a rel="nofollow" href="http://www.eq2interface.com/downloads/info4956-DrumsUIBrowser.html" target="_blank">http://www.eq2interface.com/downloa...sUIBrowser.html</a>Now when I check any links to Zam or Eq2i in Profit I don't crash anymore.</blockquote>I use default UI so it's not UI related.</blockquote>I posted about Profit because it also uses the default browser.

deadcrickets2

06-03-2011, 03:23 AM

<cite>Lamatu wrote:</cite><blockquote><cite>deadcrickets2 wrote:</cite><blockquote><cite>Lamatu wrote:</cite><blockquote>I was always crashing until I switched to Drums UI browser.<a rel="nofollow" href="http://www.eq2interface.com/downloads/info4956-DrumsUIBrowser.html" target="_blank">http://www.eq2interface.com/downloa...sUIBrowser.html</a>Now when I check any links to Zam or Eq2i in Profit I don't crash anymore.</blockquote>I use default UI so it's not UI related.</blockquote>I posted about Profit because it also uses the default browser.</blockquote>I don't think you understand how DrumsUI works. It doesn't replace the in-game browser. It simply changes the HUD overlay. That's it. No changes to the components.

Lamatu

06-03-2011, 08:46 PM

<cite>deadcrickets2 wrote:</cite><blockquote><cite>Lamatu wrote:</cite><blockquote><cite>deadcrickets2 wrote:</cite><blockquote><cite>Lamatu wrote:</cite><blockquote>I was always crashing until I switched to Drums UI browser.<a rel="nofollow" href="http://www.eq2interface.com/downloads/info4956-DrumsUIBrowser.html" target="_blank">http://www.eq2interface.com/downloa...sUIBrowser.html</a>Now when I check any links to Zam or Eq2i in Profit I don't crash anymore.</blockquote>I use default UI so it's not UI related.</blockquote>I posted about Profit because it also uses the default browser.</blockquote>I don't think you understand how DrumsUI works. It doesn't replace the in-game browser. It simply changes the HUD overlay. That's it. No changes to the components.</blockquote>It must be doing something. I had this problem forever untill switching to Drums. For arguments sake I removed the Drums browser file and went back to Profits which does use the default. Checked Zam and crashed for the first time in almost 2 years. Going back to Drums browser xml file.

deadcrickets2

06-03-2011, 11:20 PM

<cite>Lamatu wrote:</cite><blockquote><cite>deadcrickets2 wrote:</cite><blockquote><cite>Lamatu wrote:</cite><blockquote><cite>deadcrickets2 wrote:</cite><blockquote><cite>Lamatu wrote:</cite><blockquote>I was always crashing until I switched to Drums UI browser.<a rel="nofollow" href="http://www.eq2interface.com/downloads/info4956-DrumsUIBrowser.html" target="_blank">http://www.eq2interface.com/downloa...sUIBrowser.html</a>Now when I check any links to Zam or Eq2i in Profit I don't crash anymore.</blockquote>I use default UI so it's not UI related.</blockquote>I posted about Profit because it also uses the default browser.</blockquote>I don't think you understand how DrumsUI works. It doesn't replace the in-game browser. It simply changes the HUD overlay. That's it. No changes to the components.</blockquote>It must be doing something. I had this problem forever untill switching to Drums. For arguments sake I removed the Drums browser file and went back to Profits which does use the default. Checked Zam and crashed for the first time in almost 2 years. Going back to Drums browser xml file.</blockquote>And then you read the posts on the page you download Drums and even the creator of Drums say that it is the in-game browser. Hmm, funny that.

Jenadara

06-07-2011, 02:30 AM

<cite>TSR-JoshuaM wrote:</cite><blockquote>I want to gather enough information to submit for a possible fix on our end. This isn't occurring for everyone so let me get all the relevent information.I do want you to open support tickets so that we can get your MSINFO files (much too large to post here) and so on. The two articles linked below explain how to create this MSINFO file and how to contact our support staff to provide it to us off of the forums.What we would also like you to include in the ticket is your browser version information (IE9 or Firefox4 for isntance would suffice) and listing any 3rd party add-ons that are installed to it. On that same note, disable all add-ons and test the browser it might be that simple.<a href="https://help.station.sony.com/app/answers/detail/a_id/25765" target="_blank">[EQII] Video walkthrough: Generating dxdiag, msinfo32 and netinfo files</a><a href="https://help.station.sony.com/app/answers/detail/a_id/18172" target="_blank">[EQII] Contacting Support</a></blockquote>Thanks, I submitted a ticket. Also, that first link isn't working. Here is one that works: <a href="https://help.station.sony.com/app/answers/detail/a_id/28973/kw/msinfo" target="_blank" rel="nofollow">https://help.station.sony.com/app/a...28973/kw/msinfo</a>

Mezza

06-07-2011, 05:05 AM

I would recommend people asking everyone that is having this issue to post here or even better, submit a ticket. I put all the info plus the file requested along with a link to this thread into a ticket and the first sentence in the reply was "What issues are you having?". I pretty much gave up at that point as all the info was there and yet he/she obviously didn't read a thing I had written. All they asked for was dxdiag details but I was so frustrated at his/her reply I simply haven't bothered doing anything further.I informed them that this was happening to so many now that they would have to sort it out eventually and that some have even found work arounds. I also informed them that I found it quite insulting that they hadn't read my description or followed the link to here. I know it hardly helps matters but why should I waste my time if they don't even read what I had typed? Disappointing really.

Jenadara

06-08-2011, 08:22 AM

<cite>TSR-JoshuaM wrote:</cite><blockquote>Is it just Firefox 4 now or were there any recent updates for 3 that cause this too?</blockquote>I didn't have any problems before the servers went down, and I think that is the around the same time Firefox was updated to 4.

Jrral

06-08-2011, 01:23 PM

<cite>deadcrickets2 wrote:</cite><blockquote>In-game browser is using Firefox 1.x components. When the call to Adobe Flash 10.x (current) is made it crashes the game client as Adobe Flash 10.x is not compatible with Firefox 1.x.</blockquote>This is probably it. I've noticed the biggest offender is Zam, and it always happens on pages where they've got Flash ads. And any time Zam isn't showing Flash in the ad it works just fine, so it can't be a problem with the Zam page code itself. EQ2i doesn't cause problems, and they don't run Flash ads.IMO the fix is to upgrade the in-game browser components to a current version of Firefox (4.0 or at least a late 3.x one). That or reconfigure it to not include or search for any system-installed plug-ins like Flash.

TSR-JoshuaM

06-09-2011, 03:49 PM

<cite>Jenadara wrote:</cite><blockquote><cite>TSR-JoshuaM wrote:</cite><blockquote>I want to gather enough information to submit for a possible fix on our end. This isn't occurring for everyone so let me get all the relevent information.I do want you to open support tickets so that we can get your MSINFO files (much too large to post here) and so on. The two articles linked below explain how to create this MSINFO file and how to contact our support staff to provide it to us off of the forums.What we would also like you to include in the ticket is your browser version information (IE9 or Firefox4 for isntance would suffice) and listing any 3rd party add-ons that are installed to it. On that same note, disable all add-ons and test the browser it might be that simple.<a href="https://help.station.sony.com/app/answers/detail/a_id/25765" target="_blank">[EQII] Video walkthrough: Generating dxdiag, msinfo32 and netinfo files</a><a href="https://help.station.sony.com/app/answers/detail/a_id/18172" target="_blank">[EQII] Contacting Support</a></blockquote>Thanks, I submitted a ticket. Also, that first link isn't working. Here is one that works: <a rel="nofollow" href="https://help.station.sony.com/app/answers/detail/a_id/28973/kw/msinfo" target="_blank">https://help.station.sony.com/app/a...28973/kw/msinfo</a></blockquote>Thanks, they consolidated many articles leaving a lot of my older links broken now. Looking in to getting that fixed too

Mezza

06-09-2011, 07:29 PM

Sorry for being cheeky but any news on the in game browser getting an upgrade? The quick fix did seem to work but it does mean we have to stop updates to use it and I do get the odd error message in game. Gladly I just "ok" it without the game freezing and crashing.Thanks to all those that have helped with the interim fix, greatly appreciated.

Mysstie

06-09-2011, 11:31 PM

I wonder if one uninstalled Flash for Firefox/Mozilla if that would solve it. I crash/freeze on zam.com sometimes as well with in the In-Game Browser (while using the DrumsUI btw). At least it would confirm if what the flash ads causing it to crash.

Mezza

06-10-2011, 08:27 AM

It certainly has nothing to do with aftermarket UI's as I have tried them all and even totally reverted to the standard UI. I know what you mean with regards to restricting flash content but really why should we? The real shame in all this is there are so many people just making do when really I would rather they would post about it which may escalate it a little. Everyone I can think of suffers from it but they simply do not use certain sites anymore or predominantly play in windowed mode anyway.It is something I have learnt to live with and the workarounds make life a little easier. I can't see it being that much of a fix to be honest surely? I wouldn't really care at all if I could leave full screen to go windowed and then return but sadly due to other faults when I return to full screen some of my windows need repositioning. I only asked about this a few years ago though so maybe it'll be sorted soon.

nofish

06-11-2011, 01:32 PM

Game crashes right away for me when I load Zam ingame it has firefox 4. can we have a fiz plz?

Vailene

06-11-2011, 02:19 PM

<cite>Yofia@Antonia Bayle wrote:</cite><blockquote>I use Profit UI and every time i use ZAM client crashes. however, EQ2I works fine.</blockquote>Then you may want to consider also using the ProfitUI Reborn Updater if you're not already to make sure your UI is current.

Mezza

06-11-2011, 07:30 PM

<cite>Vailene@Oasis wrote:</cite><blockquote><cite>Yofia@Antonia Bayle wrote:</cite><blockquote>I use Profit UI and every time i use ZAM client crashes. however, EQ2I works fine.</blockquote>Then you may want to consider also using the ProfitUI Reborn Updater if you're not already to make sure your UI is current.</blockquote>May I assume you haven't read the rest of this thread then? This is the problem we are all suffering from. Simple websites with no Flash content work fine (EQ2i). You can update as much as you want but this will not fix this problem. Updated UI browsers do nothing to the browser windows working per se.The problem you quoted is down to EQ2 using the most basic of Firefox there is. When they recently updated to 4, this fault reared its ugly head. If you had read the full thread I am guessing you would have understood this.

deadcrickets2

06-12-2011, 08:47 PM

<cite>Monkeymezza@Runnyeye wrote:</cite><blockquote><cite>Vailene@Oasis wrote:</cite><blockquote><cite>Yofia@Antonia Bayle wrote:</cite><blockquote>I use Profit UI and every time i use ZAM client crashes. however, EQ2I works fine.</blockquote>Then you may want to consider also using the ProfitUI Reborn Updater if you're not already to make sure your UI is current.</blockquote>May I assume you haven't read the rest of this thread then? This is the problem we are all suffering from. Simple websites with no Flash content work fine (EQ2i). You can update as much as you want but this will not fix this problem. Updated UI browsers do nothing to the browser windows working per se.The problem you quoted is down to EQ2 using the most basic of Firefox there is. When they recently updated to 4, this fault reared its ugly head. If you had read the full thread I am guessing you would have understood this.</blockquote>It's not from upgrading to Firefox 4 that causes the problem. It's from updating Adobe Flash to the 10.3 series.

deadcrickets2

06-12-2011, 08:49 PM

<cite>Jrral@Unrest wrote:</cite><blockquote><cite>deadcrickets2 wrote:</cite><blockquote>In-game browser is using Firefox 1.x components. When the call to Adobe Flash 10.x (current) is made it crashes the game client as Adobe Flash 10.x is not compatible with Firefox 1.x.</blockquote>This is probably it. I've noticed the biggest offender is Zam, and it always happens on pages where they've got Flash ads. And any time Zam isn't showing Flash in the ad it works just fine, so it can't be a problem with the Zam page code itself. EQ2i doesn't cause problems, and they don't run Flash ads.IMO the fix is to upgrade the in-game browser components to a current version of Firefox (4.0 or at least a late 3.x one). That or reconfigure it to not include or search for any system-installed plug-ins like Flash.</blockquote>Not only that but allowing the in-game browser to use ANY plug-ins from Java to Flash is a security hazard for game users.

nofish

06-19-2011, 06:44 AM

I have tried disable flashplayer in mozilla and it still craches the game from ingame browser when I use zam. wiki works but it never updated so this kinda sucks, can we have an ETA?

TSR-JoshuaM

06-19-2011, 12:21 PM

I don't have information on any upcoming plans or changes to the in-game browser but it is a hot topic here. I'll keep trying my best to get movement on the issue but if you would like to open support tickets, it would definitely help emphasize the importance of the issue. I do recommend opening one as soon as you can if you have not already. This does not mean that our development team is not already aware of the issue itself. Fact of the matter is, I am not part of that process and do not know exactly where they are in regards to fixing the issue. So to be thorough, I want to cover all of the basics so when I take it to development again I am already prepared to show proof that variable X isn't the cause, as an example, and I will need this in ticket form.

Mysstie

06-19-2011, 02:19 PM

This is the easiest work-around I have come up with. Go to C:WINDOWSsystem32MacromedFlash (at least with Windows XP) and rename NPSWF32.dll to something like NPSWF32.~dll before starting the game.This will cause Flash to not load for Mozilla based browsers. This will affect both the in-game browser and any others such as Firefox 4. I was able to browse around Zam and my own sites that I know have Flash players and the Flash content did not load. Zam seems to detect this and displays static ads in their place (at least ones that don't use Flash).After leaving the game, rename the file back to NPSWF32.dll to restore Flash functionality for your normal browser.Hope it helps,

TSR-JoshuaM

06-19-2011, 05:56 PM

Thanks for the workaround tip!

Tatwi

06-20-2011, 02:53 AM

On a 64bit Windows system the file is located in C:WindowsSysWOW64MacromedFlashTo make this a little more handy on any Windows system, you can create a batch file on your desktop and paste the following code into it. Here are the steps:1. Right click the desktop and go New > Text Document.2. Name the file Flashy.bat and say yes when it asks you if you want to change the file extention. If you can't change the file extention, follow <a href="http://www.programmerfish.com/how-to-change-file-extension-in-windows-7/" target="_blank">this guide</a>.3. Right click Flashy.bat and select Edit.4. Paste the following code into the file, save and close it.<blockquote>@echo offCD C:WindowsSystem32MacromedFlashIF "%PROCESSOR_ARCHITECTURE%" == "AMD64" CD C:WindowsSysWOW64MacromedFlashIF EXIST NPSWF32._ll GOTO :turn_onIF EXIST NPSWF32.dll GOTO :turn_off:turn_on ren NPSWF32._ll NPSWF32.dll CLS echo ----------------- echo Flash is now ON! echo ----------------- pause GOTO :desktop:turn_off ren NPSWF32.dll NPSWF32._ll CLS echo ----------------- echo Flash is now OFF! echo ----------------- pause GOTO :desktop:desktop CD %USERPROFILE%desktop:eof</blockquote>5. Right click the the batch file and select Run As Administrator to Turn Flash OFF. Press the ENTER key to dismiss the window.6. Run Everqest II.7. After you've logged out of EQII, simply right click the the batch file and select Run As Administrator to Turn Flash ON. Press the ENTER key to dismiss the window.I wrote and tested this using Windows 7 Home Premium 64bit, but the batch file is designed to work in both 32bit and 64 bit versions of Windows 2000/XP/Vista/7. I hope it makes your life a little easier!

Mysstie

06-20-2011, 03:55 AM

Thanks falacy! I tested your batch file on my XP Home system and it works great.

TSR-JoshuaM

06-20-2011, 11:10 AM

I like the batch file! Thanks!

Tatwi

06-20-2011, 06:33 PM

<cite>TSR-JoshuaM wrote:</cite><blockquote>I like the batch file! Thanks!</blockquote>No problem. <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />I noticed that renaming this dll also disables Flash in the Opera browser as well. I just noticed, so I thought I would mention it.

TSR-JoshuaM

06-20-2011, 06:38 PM

I got a nice writeup on basically everything discussed and discovered here. I am not part of the development team, so I don't know how much of this is already known or what fixes are already on there way but I will send this up at the end of my shift today and each day in my reports until we get a fix! <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />

Mezza

06-21-2011, 10:30 AM

May I just say a massive thanks to all the people that have provided workarounds for this and also JoshuaM for keeping us updated. I must admit this still winds me up but knowing you are fighting for this to be fixed is good to know.

TSR-JoshuaM

06-21-2011, 10:39 AM

<cite>Monkeymezza@Runnyeye wrote:</cite><blockquote>May I just say a massive thanks to all the people that have provided workarounds for this and also JoshuaM for keeping us updated. I must admit this still winds me up but knowing you are fighting for this to be fixed is good to know.</blockquote>And I'll continue to keep you all updated but nothings coming in at the moment. May be a bit until an actual, official, course of action is announced.

Mezza

06-21-2011, 10:43 AM

That's to be expected. I won't be pestering anymore, I promise <img src="/eq2/images/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" />Loving that Batch file.

TSR-JoshuaM

06-21-2011, 10:47 AM

Me too <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />

Jenadara

06-21-2011, 03:53 PM

I appreciate everyone posting work-arounds for this. Though, I do not like ones where I'm constantly changing things for my own browser to function properly. I've updated my game using the proper client, made sure my zone alarm wasn't blocking it, and did a full scan. My ticket is constantly being updated, and it does seem to be a Flash problem. It is zam that causes my game to crash. I also appreciate the tech support team helping me with my ticket.I hope it gets fixed soon!

Ishya

07-02-2011, 07:06 PM

maybe this is related:i am using firefox 5.0 on Win 7 64bit, everytime i open the ingame brower it gives a warning for a mising .dll file : msvcp71.dllsometimes it crahes, sometimes not, but i've also noticed it crashes more on zam than on eq2i

TSR-JoshuaM

07-02-2011, 07:10 PM

<cite>Lynsi@Antonia Bayle wrote:</cite><blockquote>maybe this is related:i am using firefox 5.0 on Win 7 64bit, everytime i open the ingame brower it gives a warning for a mising .dll file : msvcp71.dllsometimes it crahes, sometimes not, but i've also noticed it crashes more on zam than on eq2i</blockquote>The msvcp71.dll file is an older control library that isn't included with Win Vista/7.If you have checked the Legends of Norrath option in your patcher, you will have an msvcp71.dll file in the LegendsofNorrath folder. You can copy that to the main EQ2 folder to avoid that particular error.

Ishya

07-02-2011, 07:22 PM

thanks, it has been annoying me for quite some time heh <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />

TSR-JoshuaM

07-02-2011, 07:25 PM

No problem. It annoyed me as well for a long time and I had trouble finding that file.

Mezza

07-18-2011, 12:24 PM

Any update on this at all please? It's hard to believe there hasn't been any work on it since it affects everyone? I am not sure if I typed the batch file out wrong but it still crashes for me anyway. The amount of times I see "bloody ZAM!" after someone has just been kicked. It is actually a running joke now, which isn't that good lets be honest.

TSR-JoshuaM

07-18-2011, 12:26 PM

<cite>Monkeymezza@Runnyeye wrote:</cite><blockquote>Any update on this at all please? It's hard to believe there hasn't been any work on it since it affects everyone? I am not sure if I typed the batch file out wrong but it still crashes for me anyway. The amount of times I see "bloody ZAM!" after someone has just been kicked. It is actually a running joke now, which isn't that good lets be honest.</blockquote>No plans on including Flash functionality or updating the in-game browser that I have been made aware of yet. I'll let you if and when it is ready/announced.

Mezza

07-19-2011, 04:39 AM

<cite>TSR-JoshuaM wrote:</cite><blockquote><cite>Monkeymezza@Runnyeye wrote:</cite><blockquote>Any update on this at all please? It's hard to believe there hasn't been any work on it since it affects everyone? I am not sure if I typed the batch file out wrong but it still crashes for me anyway. The amount of times I see "bloody ZAM!" after someone has just been kicked. It is actually a running joke now, which isn't that good lets be honest.</blockquote>No plans on including Flash functionality or updating the in-game browser that I have been made aware of yet. I'll let you if and when it is ready/announced.</blockquote>Fair enough I guess. Shame there isn't a way for the ingame browser to just ignore Flash content(official fix). Could someone please confirm which if the fixes in this thread work please? I have tried the batch file and it still crashes for me. If someone could confirm it works I will try and do it again.

retro_guy

07-19-2011, 06:36 AM

I stopped using the ingame browser about a month ago when it began crashing the client. It seemed to crash a lot on Zam, I wondered if the banners there were causing it.I couldn't be bothered finding a workaround so play windowed now and switch to my normal browser when needed, it's a pain though.

Troubor

07-20-2011, 09:08 PM

I haven't applied or tried any of the work arounds, but I've had this issue for at least a month as well. And like the previous post Zam seems to crash a lot for me when using the in game browser. Anyway, for now I don't mind TOO much having to go in and out of windowed mode to bring up Firefox or IE and then bring up EQ2traders or Zam, but yes I'd love it if the brower in game worked as well.

Jenadara

07-24-2011, 04:50 PM

Hello! It's been a month since I've checked this thread out, and I'm still having problems with the in-game browser. This wouldn't be such a big deal if windowed mode would perform well on my system. And if I want to go back to full screen, I have to exit the game completely because alt-enter crashes my game as well. At the same time, the game offers this browser, and it should work properly... Not only does it crash my game on zam, but also lootdb.The last response I got on my ticket was that it was a "known issue" and to keep checking this thread. Is there any way we can get a Tech update on this? Thanks for your time.

TSR-JoshuaM

07-28-2011, 11:22 AM

<cite>Jenadara wrote:</cite><blockquote>Hello! It's been a month since I've checked this thread out, and I'm still having problems with the in-game browser. This wouldn't be such a big deal if windowed mode would perform well on my system. And if I want to go back to full screen, I have to exit the game completely because alt-enter crashes my game as well. At the same time, the game offers this browser, and it should work properly... Not only does it crash my game on zam, but also lootdb.The last response I got on my ticket was that it was a "known issue" and to keep checking this thread. Is there any way we can get a Tech update on this? Thanks for your time.</blockquote>We have not received any updates yet on a pending update to the in-game browser but once I do I will let everyone know.

lucknutshell

08-24-2011, 02:23 PM

If your game browser constantly causing your game client frozen or dead, try open the "all.js" file inside the "%game%/mozilla/greprefs" with a decent text-editor (notepad.exe doesn't count), search this line "pref("plugin.scan.plid.all", true);", change true into false or just simply delete this line. Your problem should be solved now.Note: SOE's auto updater will override this quick-patch every time you update your game. BTW: This quick-patch will also disable all plugins on your in-game browser.Edited for typos.

TSR-JoshuaM

08-24-2011, 02:41 PM

Thanks for the suggestion!

SpeedyGonzales

09-07-2011, 05:49 AM

Any good news when the Ingame Browser will be updated to a version supporting Flash 10 and higher?

TSR-JoshuaM

09-07-2011, 12:43 PM

<cite>Leia@Valor wrote:</cite><blockquote>Any good news when the Ingame Browser will be updated to a version supporting Flash 10 and higher?</blockquote>Not yet. I do apologize for the ongoing browser issues. I'll do my best to update but I have not heard anything recently.

Jrral

09-07-2011, 01:24 PM

<cite>lucknutshell wrote:</cite><blockquote>If your game browser constantly causing your game client frozen or dead, try open the "all.js" file inside the "%game%/mozilla/greprefs" with a decent text-editor (notepad.exe doesn't count), search this line "pref("plugin.scan.plid.all", true);", change true into false or just simply delete this line. Your problem should be solved now.Note: SOE's auto updater will override this quick-patch every time you update your game. BTW: This quick-patch will also disable all plugins on your in-game browser.Edited for typos.</blockquote>I checked the Mozilla configuration details, and found a way to do this that doesn't get overwritten by the patcher. Details here: <a href="http://forums.station.sony.com/eq2/posts/list.m?start=0&topic_id=503891�" target="_blank" rel="nofollow">http://forums.station.sony.com/eq2/...91�</a>user.js BTW is the config file in Mozilla that can be used to override the system defaults. It's not part of a normal Mozilla installation, and gets read and applied as the last step in loading the configuration so it overrides everything including user preferences. Since it's not a normal part of the installation, the patcher doesn't recognize it as a game file and doesn't mess with it.

TSR-JoshuaM

09-07-2011, 01:40 PM

<cite>Jrral@Unrest wrote:</cite><blockquote><cite>lucknutshell wrote:</cite><blockquote>If your game browser constantly causing your game client frozen or dead, try open the "all.js" file inside the "%game%/mozilla/greprefs" with a decent text-editor (notepad.exe doesn't count), search this line "pref("plugin.scan.plid.all", true);", change true into false or just simply delete this line. Your problem should be solved now.Note: SOE's auto updater will override this quick-patch every time you update your game. BTW: This quick-patch will also disable all plugins on your in-game browser.Edited for typos.</blockquote>I checked the Mozilla configuration details, and found a way to do this that doesn't get overwritten by the patcher. Details here: <a rel="nofollow" href="http://forums.station.sony.com/eq2/posts/list.m?start=0&topic_id=503891�" target="_blank">http://forums.station.sony.com/eq2/...91�</a>user.js BTW is the config file in Mozilla that can be used to override the system defaults. It's not part of a normal Mozilla installation, and gets read and applied as the last step in loading the configuration so it overrides everything including user preferences. Since it's not a normal part of the installation, the patcher doesn't recognize it as a game file and doesn't mess with it.</blockquote>Thank you very much for that, I'm gonna send that up as well as additional info on the issue <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />