DirectX errors (unknown) [Archive] - EQ2 Forum Archive @ EQ2Wire

MadGiggler

05-17-2011, 11:05 PM

i have been getting these with greater frequency lately.yes, my drivers are updated, vid, sound, MB and yes i have manualy installed DirectX 9 and 10 alreadyi have also wiped the computer, reinstalled on clean drive from CD and then again from Station Launcher.most of the crashes are where the game will freeze and the popup will apear. I have had a few "blue-screen" crashes all with "dxgmms1.sys" as the item listed as causing the crashalso.. the "drive E" that the error messages keep refering to... doesnt acutally exist. any suggestions, help is appreciated.system info:core2 duo 3.33 and OC'd to 4gHz (more stable oc'd)rapor HD 10k for EQ only790i Ultra(2) GTX280 (yes i have tried using only 1 card)4gig of DDR3 ram @ 2000mHz<img src="http://i706.photobucket.com/albums/ww70/Staxx-Bruiser/EQ-Wire%20version/EQ2%20errors/eq2crashpic3.png" /><img src="http://i706.photobucket.com/albums/ww70/Staxx-Bruiser/EQ-Wire%20version/EQ2%20errors/Eqerror4-2-11.png" /><img src="http://i706.photobucket.com/albums/ww70/Staxx-Bruiser/EQ-Wire%20version/EQ2%20errors/Eqerror3-30-11-Copy.png" /><img src="http://i706.photobucket.com/albums/ww70/Staxx-Bruiser/EQ-Wire%20version/EQ2%20errors/eq2crashpic2.png" />

Hannalynn

05-17-2011, 11:23 PM

I get this exact same error. I put it in a post in another support forum, but that was the other day & there's still no reply. But I am getting this error, yes. I wish there would be some responce about it! It's ruining my gameplay.

GermInUSA

05-18-2011, 02:53 PM

I am going to take a look at this one.

MadGiggler

05-20-2011, 11:05 PM

just crashed agian time was 7:00pm pst<img src="http://i706.photobucket.com/albums/ww70/Staxx-Bruiser/EQ-Wire%20version/EQ2%20errors/eq2error5-20.png" />

Hannalynn

05-20-2011, 11:55 PM

I keep getting these still too as well as just shutting down of EQ2 randomly.

TSR-JoshuaM

05-23-2011, 03:31 PM

Would you mind posting your DXDIAG information? We just need the top 3 sections, system/display/sound devices.Also, please run the DirectX update linked below. <a href="http://www.microsoft.com/downloads/en/details.aspx?FamilyID=3b170b25-abab-4bc3-ae91-50ceb6d8fa8d" target="_blank">[DX9] June 2010</a><a href="https://help.station.sony.com/app/answers/detail/a_id/12321" target="_blank">[EQII] Basic Troubleshooting: Creating dxdiag and updating drivers</a>

Hannalynn

05-23-2011, 10:51 PM

------------------System Information------------------Time of this report: 5/24/2011, 02:48:44 Machine name: KATE Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110408-1631) Language: English (Regional Setting: English)System Manufacturer: System manufacturer System Model: System Product Name BIOS: Phoenix - AwardBIOS v6.00PG Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 6000+ (2 CPUs), ~3.0GHz Memory: 4096MB RAMAvailable OS Memory: 4094MB RAM Page File: 1504MB used, 6682MB available Windows Dir: C:Windows DirectX Version: DirectX 11DX Setup Parameters: Not found User DPI Setting: 96 DPI (100 percent) System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7601.17514 64bit Unicode------------DxDiag Notes------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Sound Tab 3: No problems found. Input Tab: No problems found.--------------------DirectX Debug Levels--------------------Direct3D: 0/4 (retail)DirectDraw: 0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay: 0/9 (retail)DirectSound: 0/5 (retail)DirectShow: 0/6 (retail)---------------Display Devices--------------- Card name: ATI Radeon HD 5700 Series Manufacturer: ATI Technologies Inc. Chip type: ATI display adapter (0x68B<img src="/smilies/b2eb59423fbf5fa39342041237025880.gif" border="0" alt="SMILEY" /> DAC type: Internal DAC(400MHz) Device Key: EnumPCIVEN_1002&DEV_68B8&SUBSYS_03441043&REV_00 Display Memory: 2805 MB Dedicated Memory: 1014 MB Shared Memory: 1791 MB Current Mode: 1920 x 1080 (32 bit) (60Hz) Monitor Name: Generic PnP Monitor Monitor Model: SAMSUNG Monitor Id: SAM04FB Native Mode: 1920 x 1080(p) (60.000Hz) Output Type: HDMI Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,at icfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64 .dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a. cap,atitmm64.dllDriver File Version: 8.17.0010.1077 (English) Driver Version: 8.850.0.0 DDI Version: 11 Driver Model: WDDM 1.1 Driver Attributes: Final Retail Driver Date/Size: 4/20/2011 03:07:46, 795648 bytes WHQL Logo'd: Yes WHQL Date Stamp: Device Identifier: {D7B71EE2-2BF8-11CF-C677-4E23BEC2C535} Vendor ID: 0x1002 Device ID: 0x68B8 SubSys ID: 0x03441043 Revision ID: 0x0000 Driver Strong Name: oem19.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Evergreen:8 .850.0.0:pciven_1002&dev_68b8 Rank Of Driver: 00E62001 Video Accel: ModeMPEG2_A ModeMPEG2_C Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= D3D9 Overlay: Not Supported DXVA-HD: Not Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled-------------Sound Devices------------- Description: Speakers (High Definition Audio Device) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: HDAUDIOFUNC_01&VEN_11D4&DEV_198B&SUBSYS_104381F6&REV_1004 Manufacturer ID: 1 Product ID: 65535 Type: WDM Driver Name: HdAudio.sys Driver Version: 6.01.7601.17514 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 11/20/2010 11:44:23, 350208 bytes Other Files: Driver Provider: Microsoft HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No Description: Digital Audio (S/PDIF) (High Definition Audio Device) Default Sound Playback: No Default Voice Playback: No Hardware ID: HDAUDIOFUNC_01&VEN_11D4&DEV_198B&SUBSYS_104381F6&REV_1004 Manufacturer ID: 1 Product ID: 65535 Type: WDM Driver Name: HdAudio.sys Driver Version: 6.01.7601.17514 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 11/20/2010 11:44:23, 350208 bytes Other Files: Driver Provider: Microsoft HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No Description: AMD HDMI Output (AMD High Definition Audio Device) Default Sound Playback: No Default Voice Playback: No Hardware ID: HDAUDIOFUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1002 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: AtihdW76.sys Driver Version: 7.12.0000.7701 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 3/30/2011 19:46:44, 114704 bytes Other Files: Driver Provider: Advanced Micro Devices HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No---------------------Sound Capture Devices--------------------- Description: Microphone (USB Audio Device) Default Sound Capture: Yes Default Voice Capture: Yes Driver Name: USBAUDIO.sys Driver Version: 6.01.7601.17514 (English) Driver Attributes: Final Retail Date and Size: 11/20/2010 11:43:52, 109696 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF Description: Microphone (High Definition Audio Device) Default Sound Capture: No Default Voice Capture: No Driver Name: HdAudio.sys Driver Version: 6.01.7601.17514 (English) Driver Attributes: Final Retail Date and Size: 11/20/2010 11:44:23, 350208 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF Description: Microphone (Webcam 200) Default Sound Capture: No Default Voice Capture: No Driver Name: USBAUDIO.sys Driver Version: 6.01.7601.17514 (English) Driver Attributes: Final Retail Date and Size: 11/20/2010 11:43:52, 109696 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF Description: Line In (High Definition Audio Device) Default Sound Capture: No Default Voice Capture: No Driver Name: HdAudio.sys Driver Version: 6.01.7601.17514 (English) Driver Attributes: Final Retail Date and Size: 11/20/2010 11:44:23, 350208 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF Description: Microphone (High Definition Audio Device) Default Sound Capture: No Default Voice Capture: No Driver Name: HdAudio.sys Driver Version: 6.01.7601.17514 (English) Driver Attributes: Final Retail Date and Size: 11/20/2010 11:44:23, 350208 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF

MadGiggler

05-25-2011, 07:40 PM

<cite>GermInUSA wrote:</cite><blockquote>I am going to take a look at this one.</blockquote>any movement on this... still getting errors and game crashes

TSR-JoshuaM

05-26-2011, 11:53 AM

No news yet here. The information you posted doesn't have any glaring issues that would be the cause of such errors. You may be able to try ATI video drivers version 10.12 or earlier as it may be an issue introduced in the latest driver set but that is just a suggestion you can confirm on your end while we await GermInUSA's assessment.

Hannalynn

05-27-2011, 04:40 AM

I have tried all the drivers from 9.2 to 11.5 which is what I am at now. I've also reinstalled Windows 7 twice & reinstalled EQ2 three times at this point. I'm pretty much done with EQ2 until there is something else I can try because I'm crashing upwards of 20-25 times a day, average, and I'm not going to go through it any more.edit: It's probably also worth noting that EQ2 is the only game crashing at all for me. All my steam games are working fine, I downloaded the Rift trial & no crashes there. I even loaded up WoW (brothers account tho) to see if I would crash & no, no crashing at all. Done memory tests, hardware testing... it's not an issue on my comp.

TSR-JoshuaM

05-27-2011, 11:25 AM

Did you also run the DX update I linked above?

Hannalynn

05-28-2011, 08:20 PM

Yes

TSR-JoshuaM

05-28-2011, 08:45 PM

We'll need to wait for GermInUSA to get back to us on this particular set of issues.

MadGiggler

05-31-2011, 10:09 PM

ive run the updaters and still have issues... i guess ill keep checking and see if there is a magic pill @ some point. just very very frustraiting when raiding to have the game lock up and crash during an encounter.

Hannalynn

06-05-2011, 11:51 PM

I guess no updates yet? Would really like to be able to play again...