Constant Client Crashes [Archive] - EQ2 Forum Archive @ EQ2Wire

Remann

05-15-2011, 11:47 PM

Standing, fighting (Casting Spells) or just running through the zone, I keep getting client crashes. This was not happening prior to the hacking issue two weeks ago.

TSR-JoshuaM

05-15-2011, 11:50 PM

Would you please post your DXDIAG information? We just need the top 3 sections, system/display/sound devices. <a href="https://help.station.sony.com/app/answers/detail/a_id/12321" target="_blank">[EQII] Basic Troubleshooting: Creating dxdiag and updating drivers</a>

Remann

05-16-2011, 12:20 AM

------------------System Information------------------Time of this report: 5/15/2011, 20:13:00 Machine name: Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110408-1631) Language: English (Regional Setting: English)System Manufacturer: System manufacturer System Model: System Product Name BIOS: BIOS Date: 07/22/10 14:22:20 Ver: 22.06 Processor: AMD Phenom(tm) II X4 B50 Processor (4 CPUs), ~3.2GHz Memory: 8192MB RAMAvailable OS Memory: 8190MB RAM Page File: 1888MB used, 14489MB available Windows Dir: C:Windows DirectX Version: DirectX 11DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7601.17514 32bit Unicode------------DxDiag Notes------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Sound Tab 3: No problems found. Input Tab: No problems found.--------------------DirectX Debug Levels--------------------Direct3D: 0/4 (retail)DirectDraw: 0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay: 0/9 (retail)DirectSound: 0/5 (retail)DirectShow: 0/6 (retail)---------------Display Devices--------------- Card name: AMD Radeon HD 6800 Series Manufacturer: ATI Technologies Inc. Chip type: ATI display adapter (0x6739) DAC type: Internal DAC(400MHz) Device Key: EnumPCIVEN_1002&DEV_6739&SUBSYS_03B41043&REV_00 Display Memory: 751 MB Dedicated Memory: 1008 MB Shared Memory: 3839 MB Current Mode: 1920 x 1080 (32 bit) (60Hz) Monitor Name: Generic PnP Monitor Monitor Model: HZ251H Monitor Id: HSD6861 Native Mode: 1920 x 1080(p) (60.000Hz) Output Type: DVI Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,at icfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64 .dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a. cap,atitmm64.dllDriver File Version: 8.17.0010.1077 (English) Driver Version: 8.850.0.0 DDI Version: 11 Driver Model: WDDM 1.1 Driver Attributes: Final Retail Driver Date/Size: 4/19/2011 19:07:46, 795648 bytes WHQL Logo'd: Yes WHQL Date Stamp: Device Identifier: {D7B71EE2-2479-11CF-C677-BE23BEC2C535} Vendor ID: 0x1002 Device ID: 0x6739 SubSys ID: 0x03B41043 Revision ID: 0x0000 Driver Strong Name: oem28.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_NI:8.850.0. 0:pciven_1002&dev_6739 Rank Of Driver: 00E62001 Video Accel: ModeMPEG2_A ModeMPEG2_C Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= D3D9 Overlay: Not Supported DXVA-HD: Not Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled-------------Sound Devices------------- Description: Headset (Playback) (Creative HS-1200 Headset) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: USBVID_041E&PID_0401&REV_0102&MI_00 Manufacturer ID: 65535 Product ID: 65535 Type: WDM Driver Name: USBAUDIO.sys Driver Version: 6.01.7601.17514 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 11/20/2010 03:43:52, 109696 bytes Other Files: Driver Provider: CREATIVE HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No Description: Digital Audio (S/PDIF) (High Definition Audio Device) Default Sound Playback: No Default Voice Playback: No Hardware ID: HDAUDIOFUNC_01&VEN_1106&DEV_0397&SUBSYS_1043836C&REV_1000 Manufacturer ID: 1 Product ID: 65535 Type: WDM Driver Name: HdAudio.sys Driver Version: 6.01.7601.17514 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 11/20/2010 03:44:23, 350208 bytes Other Files: Driver Provider: Microsoft HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No Description: Digital Audio (S/PDIF) (High Definition Audio Device) Default Sound Playback: No Default Voice Playback: No Hardware ID: HDAUDIOFUNC_01&VEN_1106&DEV_0397&SUBSYS_1043836C&REV_1000 Manufacturer ID: 1 Product ID: 65535 Type: WDM Driver Name: HdAudio.sys Driver Version: 6.01.7601.17514 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 11/20/2010 03:44:23, 350208 bytes Other Files: Driver Provider: Microsoft HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No---------------------Sound Capture Devices--------------------- Description: Headset (Record) (Creative HS-1200 Headset) Default Sound Capture: Yes Default Voice Capture: Yes Driver Name: USBAUDIO.sys Driver Version: 6.01.7601.17514 (English) Driver Attributes: Final Retail Date and Size: 11/20/2010 03:43:52, 109696 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF

Remann

05-16-2011, 02:58 AM

I have reloaded and updated. I am now using the older version of the launcher. I had reloaded / rebuilt my PC right before everything went down, utilizing the download from everquest2.com. I am hoping to have fixed this issue.

Hannalynn

05-17-2011, 06:17 AM

I'm getting pretty constant crashing as well, but it started out of the blue yesterday evening. I didn't change anything at all, no downloads, no settings; it just started happening. Sometimes it's right after the other & sometimes it will be an hour between. Sometimes it will give me an error & sometimes it will just 'stop working' & shut down. Here's the error it will sometimes give me (not always) & the DXDiag info you will eventually ask for (was using a previous driver, but updated drivers & the crashes still happened):<img src="http://farm3.static.flickr.com/2057/5729225493_cbe777c048_z.jpg" width="512" height="276" />

Hannalynn

05-17-2011, 06:17 AM

------------------System Information------------------Time of this report: 5/17/2011, 10:06:01 Machine name: VINCENT Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110408-1631) Language: English (Regional Setting: English)System Manufacturer: System manufacturer System Model: System Product Name BIOS: Phoenix - AwardBIOS v6.00PG Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 6000+ (2 CPUs), ~3.0GHz Memory: 4096MB RAMAvailable OS Memory: 4094MB RAM Page File: 3112MB used, 5074MB available Windows Dir: C:Windows DirectX Version: DirectX 11DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7601.17514 64bit Unicode------------DxDiag Notes------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Sound Tab 3: No problems found. Sound Tab 4: No problems found. Sound Tab 5: No problems found. Input Tab: No problems found.--------------------DirectX Debug Levels--------------------Direct3D: 0/4 (retail)DirectDraw: 0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay: 0/9 (retail)DirectSound: 0/5 (retail)DirectShow: 0/6 (retail)---------------Display Devices--------------- Card name: ATI Radeon HD 5700 Series Manufacturer: ATI Technologies Inc. Chip type: ATI display adapter (0x68B<img src="/smilies/b2eb59423fbf5fa39342041237025880.gif" border="0" alt="SMILEY" /> DAC type: Internal DAC(400MHz) Device Key: EnumPCIVEN_1002&DEV_68B8&SUBSYS_03441043&REV_00 Display Memory: 2805 MB Dedicated Memory: 1014 MB Shared Memory: 1791 MB Current Mode: 1920 x 1080 (32 bit) (60Hz) Monitor Name: Generic PnP Monitor Monitor Model: SAMSUNG Monitor Id: SAM04FB Native Mode: 1920 x 1080(p) (60.000Hz) Output Type: HDMI Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,at icfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64 .dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a. cap,atitmm64.dllDriver File Version: 8.17.0010.1077 (English) Driver Version: 8.850.0.0 DDI Version: 11 Driver Model: WDDM 1.1 Driver Attributes: Final Retail Driver Date/Size: 4/20/2011 03:07:46, 795648 bytes WHQL Logo'd: Yes WHQL Date Stamp: Device Identifier: {D7B71EE2-2BF8-11CF-C677-4E23BEC2C535} Vendor ID: 0x1002 Device ID: 0x68B8 SubSys ID: 0x03441043 Revision ID: 0x0000 Driver Strong Name: oem32.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Evergreen:8 .850.0.0:pciven_1002&dev_68b8 Rank Of Driver: 00E62001 Video Accel: ModeMPEG2_A ModeMPEG2_C Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= D3D9 Overlay: Not Supported DXVA-HD: Not Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled-------------Sound Devices------------- Description: Speakers (High Definition Audio Device) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: HDAUDIOFUNC_01&VEN_11D4&DEV_198B&SUBSYS_104381F6&REV_1004 Manufacturer ID: 1 Product ID: 65535 Type: WDM Driver Name: HdAudio.sys Driver Version: 6.01.7601.17514 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 11/20/2010 11:44:23, 350208 bytes Other Files: Driver Provider: Microsoft HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No Description: Digital Audio (S/PDIF) (High Definition Audio Device) Default Sound Playback: No Default Voice Playback: No Hardware ID: HDAUDIOFUNC_01&VEN_11D4&DEV_198B&SUBSYS_104381F6&REV_1004 Manufacturer ID: 1 Product ID: 65535 Type: WDM Driver Name: HdAudio.sys Driver Version: 6.01.7601.17514 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 11/20/2010 11:44:23, 350208 bytes Other Files: Driver Provider: Microsoft HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No Description: Speakers (Creative SB X-Fi) Default Sound Playback: No Default Voice Playback: No Hardware ID: PCIVEN_1102&DEV_0005&SUBSYS_00311102&REV_00 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: ctaud2k.sys Driver Version: 6.00.0001.1375 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 5/5/2010 22:30:10, 684376 bytes Other Files: Driver Provider: Creative HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No Description: SPDIF Out (Creative SB X-Fi) Default Sound Playback: No Default Voice Playback: No Hardware ID: PCIVEN_1102&DEV_0005&SUBSYS_00311102&REV_00 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: ctaud2k.sys Driver Version: 6.00.0001.1375 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 5/5/2010 22:30:10, 684376 bytes Other Files: Driver Provider: Creative HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No Description: AMD HDMI Output (AMD High Definition Audio Device) Default Sound Playback: No Default Voice Playback: No Hardware ID: HDAUDIOFUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1002 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: AtihdW76.sys Driver Version: 7.12.0000.7701 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 3/30/2011 19:46:44, 114704 bytes Other Files: Driver Provider: Advanced Micro Devices HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No

Hannalynn

05-17-2011, 03:11 PM

ANyone? reply? This crashing is making it impossible to do anything. I have even reinstalled EQ2 twice! No mods, no changes, nothing! Some help please!

TSR-JoshuaM

05-19-2011, 12:11 PM

I do apologize for the response times. We have been backed up since we came online but we are nearly back up to date here. First step here I do suggest moving to a recommend driver version for your ATI card. Our Knowledge Base does recommend a 9.x version driver but we have had the least reports with versions 10.12 and prior. However, this may not resolve the issue itself but it may be a contributing factor.Next I do recommend opening a support ticket directly so that you can submit an MSINFO file. We can review your error reporting and identify any unique information that will help us lock down what is causing the issue for you.

Hannalynn

05-19-2011, 05:09 PM

Why such an old driver? That's ridiculous...

Felshades

05-19-2011, 07:34 PM

<cite>TSR-JoshuaM wrote:</cite><blockquote>I do apologize for the response times. We have been backed up since we came online but we are nearly back up to date here. First step here I do suggest moving to a recommend driver version for your ATI card. Our Knowledge Base does recommend a 9.x version driver but we have had the least reports with versions 10.12 and prior. However, this may not resolve the issue itself but it may be a contributing factor.Next I do recommend opening a support ticket directly so that you can submit an MSINFO file. We can review your error reporting and identify any unique information that will help us lock down what is causing the issue for you.</blockquote>At least this explains why I havent heard from you guys on my problem yet :/Hope it clears up for you guys a bit. <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" />

Hannalynn

05-19-2011, 08:11 PM

I did go back to 10.12 but I am still getting crashes. The dx crash isn't happening anymore that I can tell (knock on wood) but I still get the other crashes & I am actually getting them a whole lot more now. I'm talking multiple times an hour... this is it:<img src="http://farm4.static.flickr.com/3102/5738390624_1f9cafdcb2_b.jpg" width="1024" height="559" />

Hannalynn

05-20-2011, 07:35 PM

Ok so now it's happening about every 5-10 minutes. Quite unplayable. Sometimes even quicker than that. Just stops working.

Phaedrella

05-21-2011, 02:35 PM

I've also been experiencing periodic crashes since the servers came back up, particularly when using the in-game browser or starting up from Launcher 3 (initial loading of cache often hangs at 80%). In nearly five years of playing (albeit with huge pauses), I've rarely had regular trouble. This is the most unstable I've ever seen the client, personally, far and away.

Phaedrella

05-21-2011, 02:35 PM

<cite>Phaedrella wrote:</cite><blockquote>I've also been experiencing periodic crashes since the servers came back up, particularly when using the in-game browser or starting up from Launcher 3 (initial loading of cache often hangs at 80%). In nearly five years of playing (albeit with huge pauses), I've rarely had regular trouble. This is the most unstable I've ever seen the client, personally, far and away.</blockquote>Nearly six years, I should say.P.S. The game is taking *really* long to load after Launcher 3 has finished patching, and when/if the game does finally load, that irritating dinosaur shows up in the lower righthand corner almost every time, generally with a file size of around 48 MB.

Hannalynn

05-22-2011, 07:43 AM

Update on some things. I was curious what it could be so I completely reformatted & reinstalled windows 7, updated my drivers, installed only everquest 2 (and firefox), no addons, nothing at all. went into eq2, sat in thurg, not even 10 minutes went by & EQ2 crashed with the same stopped working error... sigh

Phaedrella

05-22-2011, 08:47 AM

Could there be some connection to Windows 7 SP1? I recently installed the update. Anybody else?

Hannalynn

05-22-2011, 05:16 PM

I installed SP1 a bit ago & wasn't crashing until after EQ2 came back on line. When it comes down to it, if EQ2 is crashing because of normal Windows updating or normal drivers updating then I won't be playing EQ2 anymore. I'm not going to downgrade my system or drivers just to play one game out of the several that I do play (albiet EQ2 is my only MMO). Sad, yes, since I love the game so much, but one game is not worth crippling my others.Edit: My issues actually started pretty randomly on the 16th when I had installed nothing new in a bit & had updated nothing. Just boom, suddenly, crashing & errors.... everywhere.

Hannalynn

05-24-2011, 07:31 AM

EQ2 has now blue screened me twice, so I won't be playing it again until some kind of fix to all this is suggested <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" />

larky

05-25-2011, 12:26 AM

From the sound of the Sony response to suggestions on how to fix this, they know what thet problem is. Must do because so many people are having the same problem. Alsolots of people (including myself) have posted all the required info in a petition about the active X problem.Can a Sony representative, specifically and 'unequivocally' explain what the active X problem that many are complaining about is due to. One person has suggested to me that it is a fundamental problem for anyone that has a motherboard that is limited, as aparently many are, to 4gigs of virtual memory - which the game aparently exceeds at times. If the game has been changed to require that, then Sony needs to let a lot of people know that they now need to upgrade thier computers, or put up with occassional active x crashes.Can Sony please also either:1. Post a simple set of easy to follow steps for us to resolve the problem, that is unlikely to cause us other game play problems, and/or2. Let us know when Sony will be doing an ingame patch or fix that will resolve the issue.Thanks

vraiceq

05-26-2011, 09:05 PM

Problem Event Name: APPCRASH Application Name: EverQuest2.exe Application Version: 1.0.0.1 Application Timestamp: 4ddd6cab Fault Module Name: EverQuest2.exe Fault Module Version: 1.0.0.1 Fault Module Timestamp: 4ddd6cab Exception Code: c0000005 Exception Offset: 00622fe9 OS Version: 6.0.6002.2.2.0.256.1 Locale ID: 2057 Additional Information 1: fd00 Additional Information 2: ea6f5fe8924aaa756324d57f87834160 Additional Information 3: fd00 Additional Information 4: ea6f5fe8924aaa756324d57f87834160Constant crashes, not much fun.

Phaedrella

05-27-2011, 12:21 AM

Why do we even bother?

Hannalynn

05-27-2011, 04:42 AM

I have tried all the drivers from 9.2 to 11.5 which is what I am at now. I've also reinstalled Windows 7 twice & reinstalled EQ2 three times at this point. I'm pretty much done with EQ2 until there is something else I can try because I'm crashing upwards of 20-25 times a day, average, and I'm not going to go through it any more.It's probably also worth noting that EQ2 is the only game crashing at all for me. All my steam games are working fine, I downloaded the Rift trial & no crashes there. I even loaded up WoW (brothers account tho) to see if I would crash & no, no crashing at all. Done memory tests, hardware testing... it's not an issue on my comp.

Coolit

05-27-2011, 09:41 AM

I've been getting the same problem since Live came back up after the downtime. Although my crashes are not as regular as Hannalynn its still very annoying. My Antialising doesn’t work either so there's clearly a problem with ATI compatibility (which has been going on for months now and is unresolved).

Aintdeadyet

05-27-2011, 10:22 AM

I am getting the same msgs as this guy. EQ2 worked great for after the hacking, until the bonus xp ended. Then it has been unreliable to say the least.Any suggestions would be handy.<cite>vraiceq wrote:</cite><blockquote>Problem Event Name: APPCRASH Application Name: EverQuest2.exe Application Version: 1.0.0.1 Application Timestamp: 4ddd6cab Fault Module Name: EverQuest2.exe Fault Module Version: 1.0.0.1 Fault Module Timestamp: 4ddd6cab Exception Code: c0000005 Exception Offset: 00622fe9 OS Version: 6.0.6002.2.2.0.256.1 Locale ID: 2057 Additional Information 1: fd00 Additional Information 2: ea6f5fe8924aaa756324d57f87834160 Additional Information 3: fd00 Additional Information 4: ea6f5fe8924aaa756324d57f87834160Constant crashes, not much fun.</blockquote>

TSR-JoshuaM

05-27-2011, 12:43 PM

We are looking in to this vigorously.Is there anyone having these issues consistently that is NOT using an ATI card?

vraiceq

05-28-2011, 08:48 AM

I'm not using ATI, but getting constant crashes. From machine start the game will run for 10 min before crashing, if I try to run the EQ2 client again -without restarting the machine- the client will run for one min, at best.I have normal operation in other apps / games.Time of this report: 5/27/2011, 01:08:39 Machine name: M3N-PC Operating System: Windows VistaTM Ultimate (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.100608-045<img src="/smilies/b2eb59423fbf5fa39342041237025880.gif" border="0" alt="SMILEY" /> Language: English (Regional Setting: English)System Manufacturer: System manufacturer System Model: System Product Name BIOS: Phoenix - AwardBIOS v6.00PG Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 6000+ (2 CPUs), ~3.0GHz Memory: 5886MB RAM Page File: 1749MB used, 10226MB available Windows Dir: C:Windows DirectX Version: DirectX 11DX Setup Parameters: Not found DxDiag Version: 7.00.6002.18107 32bit Unicode------------DxDiag Notes------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Input Tab: No problems found.--------------------DirectX Debug Levels--------------------Direct3D: 0/4 (retail)DirectDraw: 0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay: 0/9 (retail)DirectSound: 0/5 (retail)DirectShow: 0/6 (retail)---------------Display Devices--------------- Card name: NVIDIA GeForce 8600 GT Manufacturer: NVIDIA Chip type: GeForce 8600 GT DAC type: Integrated RAMDAC Device Key: EnumPCIVEN_10DE&DEV_0402&SUBSYS_34551458&REV_A1 Display Memory: 3180 MB Dedicated Memory: 493 MB Shared Memory: 2687 MB Current Mode: 1280 x 1024 (32 bit) (75Hz) Monitor: Generic PnP Monitor Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,n vwgf2um,nvwgf2um Driver Version: 8.17.0012.7061 (English) DDI Version: 10 BGRA Supported: YesDriver Attributes: Final Retail Driver Date/Size: 4/8/2011 06:14:00, 12934248 bytes WHQL Logo'd: n/a WHQL Date Stamp: n/aDevice Identifier: {D7B71E3E-4742-11CF-7D6C-59141FC2C535} Vendor ID: 0x10DE Device ID: 0x0402 SubSys ID: 0x34551458 Revision ID: 0x00A1 Revision ID: 0x00A1 Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled-------------Sound Devices------------- Description: Headset Earphone (4- Logitech USB Headset) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: USBVID_046D&PID_0A01&REV_1013&MI_00 Manufacturer ID: 65535 Product ID: 65535 Type: WDM Driver Name: USBAUDIO.sys Driver Version: 6.00.6002.18005 (English) Driver Attributes: Final Retail WHQL Logo'd: n/a Date and Size: 4/11/2009 06:39:34, 98944 bytes Other Files: Driver Provider: Microsoft HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No---------------------Sound Capture Devices--------------------- Description: Headset Microphone (4- Logitech USB Headset) Default Sound Capture: Yes Default Voice Capture: Yes Driver Name: USBAUDIO.sys Driver Version: 6.00.6002.18005 (English) Driver Attributes: Final Retail Date and Size: 4/11/2009 06:39:34, 98944 bytes Cap Flags: 0x1 Format Flags: 0xFFFFFDescription: Line In (SoundMAX Integrated Digital HD Audio) Default Sound Capture: No Default Voice Capture: No Driver Name: ADIHdAud.sys Driver Version: 6.10.0002.6480 (English) Driver Attributes: Final Retail Date and Size: 3/20/2008 01:44:34, 467456 bytes Cap Flags: 0x1 Format Flags: 0xFFFFFDescription: Microphone (SoundMAX Integrated Digital HD Audio) Default Sound Capture: No Default Voice Capture: No Driver Name: ADIHdAud.sys Driver Version: 6.10.0002.6480 (English) Driver Attributes: Final Retail Date and Size: 3/20/2008 01:44:34, 467456 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF-------------------DirectInput Devices------------------- Device Name: Mouse Attached: 1 Controller ID: n/aVendor/Product ID: n/a FF Driver: n/aDevice Name: Keyboard Attached: 1 Controller ID: n/aVendor/Product ID: n/a FF Driver: n/aPoll w/ Interrupt: No-----------USB Devices-----------+ USB Root Hub| Vendor/Product ID: 0x10DE, 0x077B| Matching Device ID: usbroot_hub| Service: usbhub| +-+ USB Human Interface Device| | Vendor/Product ID: 0x046D, 0xC506| | Location: Port_#0003.Hub_#0001| | Matching Device ID: generic_hid_device| | Service: HidUsb| | | +-+ HID-compliant mouse| | | Vendor/Product ID: 0x046D, 0xC506| | | Matching Device ID: hid_device_system_mouse| | | Service: mouhid

TSR-JoshuaM

05-30-2011, 12:00 PM

<cite>vraiceq wrote:</cite><blockquote>I'm not using ATI, but getting constant crashes. From machine start the game will run for 10 min before crashing, if I try to run the EQ2 client again -without restarting the machine- the client will run for one min, at best.I have normal operation in other apps / games.Time of this report: 5/27/2011, 01:08:39 Machine name: M3N-PC Operating System: Windows VistaTM Ultimate (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.100608-045<img src="/eq2/images/smilies/b2eb59423fbf5fa39342041237025880.gif" border="0" /> Language: English (Regional Setting: English)System Manufacturer: System manufacturer System Model: System Product Name BIOS: Phoenix - AwardBIOS v6.00PG Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 6000+ (2 CPUs), ~3.0GHz Memory: 5886MB RAM Page File: 1749MB used, 10226MB available Windows Dir: C:Windows DirectX Version: DirectX 11DX Setup Parameters: Not found DxDiag Version: 7.00.6002.18107 32bit Unicode------------DxDiag Notes------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Input Tab: No problems found.--------------------DirectX Debug Levels--------------------Direct3D: 0/4 (retail)DirectDraw: 0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay: 0/9 (retail)DirectSound: 0/5 (retail)DirectShow: 0/6 (retail)---------------Display Devices--------------- Card name: NVIDIA GeForce 8600 GT Manufacturer: NVIDIA Chip type: GeForce 8600 GT DAC type: Integrated RAMDAC Device Key: EnumPCIVEN_10DE&DEV_0402&SUBSYS_34551458&REV_A1 Display Memory: 3180 MB Dedicated Memory: 493 MB Shared Memory: 2687 MB Current Mode: 1280 x 1024 (32 bit) (75Hz) Monitor: Generic PnP Monitor Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,n vwgf2um,nvwgf2um Driver Version: 8.17.0012.7061 (English) DDI Version: 10 BGRA Supported: YesDriver Attributes: Final Retail Driver Date/Size: 4/8/2011 06:14:00, 12934248 bytes WHQL Logo'd: n/a WHQL Date Stamp: n/aDevice Identifier: {D7B71E3E-4742-11CF-7D6C-59141FC2C535} Vendor ID: 0x10DE Device ID: 0x0402 SubSys ID: 0x34551458 Revision ID: 0x00A1 Revision ID: 0x00A1 Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled-------------Sound Devices------------- Description: Headset Earphone (4- Logitech USB Headset) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: USBVID_046D&PID_0A01&REV_1013&MI_00 Manufacturer ID: 65535 Product ID: 65535 Type: WDM Driver Name: USBAUDIO.sys Driver Version: 6.00.6002.18005 (English) Driver Attributes: Final Retail WHQL Logo'd: n/a Date and Size: 4/11/2009 06:39:34, 98944 bytes Other Files: Driver Provider: Microsoft HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No---------------------Sound Capture Devices--------------------- Description: Headset Microphone (4- Logitech USB Headset) Default Sound Capture: Yes Default Voice Capture: Yes Driver Name: USBAUDIO.sys Driver Version: 6.00.6002.18005 (English) Driver Attributes: Final Retail Date and Size: 4/11/2009 06:39:34, 98944 bytes Cap Flags: 0x1 Format Flags: 0xFFFFFDescription: Line In (SoundMAX Integrated Digital HD Audio) Default Sound Capture: No Default Voice Capture: No Driver Name: ADIHdAud.sys Driver Version: 6.10.0002.6480 (English) Driver Attributes: Final Retail Date and Size: 3/20/2008 01:44:34, 467456 bytes Cap Flags: 0x1 Format Flags: 0xFFFFFDescription: Microphone (SoundMAX Integrated Digital HD Audio) Default Sound Capture: No Default Voice Capture: No Driver Name: ADIHdAud.sys Driver Version: 6.10.0002.6480 (English) Driver Attributes: Final Retail Date and Size: 3/20/2008 01:44:34, 467456 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF-------------------DirectInput Devices------------------- Device Name: Mouse Attached: 1 Controller ID: n/aVendor/Product ID: n/a FF Driver: n/aDevice Name: Keyboard Attached: 1 Controller ID: n/aVendor/Product ID: n/a FF Driver: n/aPoll w/ Interrupt: No-----------USB Devices-----------+ USB Root Hub| Vendor/Product ID: 0x10DE, 0x077B| Matching Device ID: usbroot_hub| Service: usbhub| +-+ USB Human Interface Device| | Vendor/Product ID: 0x046D, 0xC506| | Location: Port_#0003.Hub_#0001| | Matching Device ID: generic_hid_device| | Service: HidUsb| | | +-+ HID-compliant mouse| | | Vendor/Product ID: 0x046D, 0xC506| | | Matching Device ID: hid_device_system_mouse| | | Service: mouhid</blockquote>Your issue sounds different. Is it consistently after a certain amount of time? Does it ever recover? If it does recover, does it occur again after about the same amount of time? From what you describe that may be the case and it really sounds like an overheating/video card failure situation.Nvidia has it's System Tools utility for monitoring temperatures, I suggest recording your temps at the time of the error and immediately after it recovers (or once you have control over the PC again) and report it back here.

vraiceq

05-31-2011, 09:01 AM

Overheating did occur to me too, so I removed the case, to check for dust accumulation / cables/ mice / orcs/ ect but nothing. Onboard heat monitoring shows normal range of operation. (Both BIOS and third party.) I've also scanned Hard discs and RAM for errors, but nothing turned up.I've left the case off (Naked PC ..yum.) TO see if it made a difference,or if I could hear anything (faulty HD ect ) but no.As I said in a previous post, this crashing does not happen in any other application / game, only EQ2.I may be indulging the human pre-occupation for finding a pattern where none exist, though the more often I restart the EQ 2 client the faster the successive crashes.If I restart the PC, I might get 10 min of pay before a crash.Interestlingly as I've been getting fed up with the crashes, I've just started a different game client off the back of the EQ2 client crash (Eve Online with high graphic setting). This has the same effect on the EQ2 client as restarting the PC.I hope this is of some use, thanks for your time.

vraiceq

05-31-2011, 09:03 AM

Forgot to mention, the EQ2 client does occassionally recover. Maybe one in 10 crashes.

TSR-JoshuaM

05-31-2011, 12:50 PM

<cite>vraiceq wrote:</cite><blockquote>Overheating did occur to me too, so I removed the case, to check for dust accumulation / cables/ mice / orcs/ ect but nothing. Onboard heat monitoring shows normal range of operation. (Both BIOS and third party.) I've also scanned Hard discs and RAM for errors, but nothing turned up.I've left the case off (Naked PC ..yum.) TO see if it made a difference,or if I could hear anything (faulty HD ect ) but no.As I said in a previous post, this crashing does not happen in any other application / game, only EQ2.I may be indulging the human pre-occupation for finding a pattern where none exist, though the more often I restart the EQ 2 client the faster the successive crashes.If I restart the PC, I might get 10 min of pay before a crash.Interestlingly as I've been getting fed up with the crashes, I've just started a different game client off the back of the EQ2 client crash (Eve Online with high graphic setting). This has the same effect on the EQ2 client as restarting the PC.I hope this is of some use, thanks for your time.</blockquote>Can you post the actual temperatures for me please?

Hannalynn

06-05-2011, 11:52 PM

So no ideas for the first issue, yet? Been a while =/

Knightcraft

06-08-2011, 02:11 PM

I was running win 7 64 bit and had no problems till I deceided to install service pack 1.Now I have Directx9 error.Before installing sp1 I ran win 7 with all default drivers for my graphic and sound .No problems.I have another computer with eq2 with Win Xp and can not get eq2 to run.Always get the ran out memory error after a few minuets in game and can find no fix for that.And I have spent weeks trying different drivers fresh install ect....have given up on that.So reinstalled Win 7 64 and with no updates and running smooth with the exception of everytime I zone from eastern wastes to the great devide or vice a versa I end up in the ocean half way between the 2 zones.This has been happening for about 5 days and with all toons and was happening before I installed sp1 and got the directx error.This game is so buggy and I have been playing since day 1.I love eq2 but support is almost non existant.They cant fix the memory leak under win xp.Evrytime they fix something they break something else.Lag is awful.I am about to go to RIFT as I can play it with no lag and no problems.Never a crash or a problem.All I got to say is FIX IT SONY.