Mount animation bugs

[Felshades]

<p>No idea what's up here but...</p><p>My mystic and paladin's mounts aren't animating properly. Like, at all for the most part. Even taxis won't do it on them. My warlock is behaving normally but I haven't checked my illusionist yet.</p><p>They're both riding horse types, armored pinto and one of the mistrunners (mystic and paladin respectfully) and I've tried the autumnstrider on my mystic to see if it was just the mount. Nope. Just took a fire spirit taxi in Lavastorm, it's also not animating right.</p><p>The jump animation will play, the turning animation will play, but running does not. If I turn or jump, the mount stays in that position until I stop moving, and then sits in an idle position, whichever one it was in, when I start moving again.</p><p>It's highly annoying and I have no idea why it'd be doing that.</p>

[TSR-JoshuaM]

<p>Could you list the options you have under the Display options > Animations?  You will need to click the Advanced button on the top right to see the full list.</p>

[Felshades]

<p>Yeah gimme a sec. Nothing has changed since the last time I played either, which was around November I believe.</p><p>Just gonna screenshot the options settings for you, probably easier.</p><p><a href="http://img171.imageshack.us/img171/460/eq2000040.jpg" target="_blank" rel="nofollow">http://img171.imageshack.us/img171/...0/eq2000040.jpg</a></p>

[TSR-JoshuaM]

<p>Can you make sure you are using the latest drivers for your video card (Nvidia.com or ATI.com, otherwise you'll need to visit your motherboard manufacturers site if its neither) and also run the update linked below?  It is self-extracted so make sure you browse to the folder you select and run the DXSETUP to start the actual update.</p><p><a href="http://www.microsoft.com/downloads/en/details.aspx?FamilyID=3b170b25-abab-4bc3-ae91-50ceb6d8fa8d" target="_blank">[DX9] June 2010</a></p>

[Felshades]

<p>My direct x is updated, did that not too long ago after World of Warcraft updated and started doing some strange stuff as well.</p><p>Updating video driver now. I'll get back with you in a moment when it's done and I can test in game again.</p>

[Felshades]

<p>Didn't work. Still no running animation.</p><p>Backpedaling does however have one.</p>

[TSR-JoshuaM]

<p>Are you using Station Launcher or LaunchPad ( full or streaming?)</p><p>Also, please PM me your Station Name, I'll give it a test to see if it is specific to your characters.</p>

[Felshades]

<p>You have a PM sir.</p>

[TSR-JoshuaM]

<p>I couldn't reproduce the issue here.</p><p>We'll have to look in to it a bit deeper here, although I will continue to try to reproduce it (without your account, so you can log in!).</p><p>What I need you to do next is open a support ticket and submit DXDIAG and MSINFO then PM me your incident number.  </p><p><a href="https://help.station.sony.com/app/answers/detail/a_id/25765" target="_blank">[EQII] Video walkthrough: Generating dxdiag, msinfo32 and netinfo files</a></p><p><a href="https://help.station.sony.com/app/answers/detail/a_id/25424" target="_blank">[EQII] Contacting Support</a></p>

[Felshades]

<p>I did the pathping and tracerts you wanted me to (took forever>&lt<img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" /> and pm'd those to you. Took two pages.. /shudder.</p><p>I'll get the support ticket in asap.</p>

[Felshades]

<p>You again have a PM.</p><p>This is boggling my mind btw. It's only on two characters.. if it was a connection or driver/etc issue wouldn't it happen across all?</p><p>Seriously wondering if I should try to fraps this for you. lol</p>

[TSR-JoshuaM]

<p><cite>Arcata@Lucan DLere wrote:</cite></p><blockquote><p>You again have a PM.</p><p>This is boggling my mind btw. It's only on two characters.. if it was a connection or driver/etc issue wouldn't it happen across all?</p><p>Seriously wondering if I should try to fraps this for you. lol</p></blockquote><p>In most circumstances it would affect everything, not specific characters, but I wanted to rule out a piece of equipment on your character not cooperating being the culprit.  Could you also try to induce crashing after disabling Shader 3 and/or reducing your display settings to High Performance or Extreme Performance?  Related to the previous but it covers a few other things here as well that I am looking in to.</p>

[Felshades]

<p>Went to extreme performance. No change.</p><p>High performance. No change.</p><p>Extreme quality for S&G, no dice.</p>

[Felshades]

<p>I'll take a look at this later tonight or in the morning. it's almost 830 pacific and I assume ya'll need to get off the clock at some point.</p><p>Hope we can figure this out because I've hidden mounts till it can be fixed. It's that annoying.</p>

[Frott]

<p>This has happened to me too.  A couple of updates back all my mounts and zone mounts stopped running and now only glide sometimes with my character standing bolt upright on their backs.  And yes - it is quite annoying.</p>

[TSR-JoshuaM]

<p>I have an inconvenient, yet effective, test for you all to perform for me.</p><p>Download our LaunchPad 3, even if you are already using it, and install it to a seperate folder.  Do not use your current EQ2 folder.  If the installer asks if you want to repair/reinstall, and so on, please select Install New copy.   Specify a new folder.  For this, I recommend the streaming LaunchPad.  Again, do this even if you already have the streaming LaunchPad.</p><p>Once installed, browse to the folder you just installed to and run the LaunchPad.exe file to ensure we are working with the new copy.  After the brief update, immediately click play and log in.  Once all the pre-loading is done and you are moving in game, let me know if the horse animations are back.  Because of the nature of the streaming launchpad, this test shouldn't take more than 15 minutes start to finish.</p><p>Please let me know if the animations work while using the new installed copy.</p><p><a href="http://launch.soe.com/eq2" target="_blank">[EQII] LaunchPad</a></p>

[Felshades]

<p>Inconvenient yes, but at least I can do it with my morning coffee.</p><p>I'll get back with you when this is done updating and I can get in game. shouldn't be too long.</p><p>Edit, this may in fact take a bit.</p><p>Forgot I was logged out in my guild hall.. and that's probably gonna take a good 10 minutes to load. lol</p>

[Felshades]

<p>Alright, after taking forever and a day to load SQ and my guild hall, I can verify there is no walking animation for my horses on Sakiri, my mystic.</p><p>Every other animation works.</p><p>So many pretty horse mounts in this game and I have to hide them because they don't know how to run.. <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></p>

[Felshades]

<p>Any update on this yet? Been gone off and on most of the day and haven't seen anything.</p>

[Frott]

<p>I just tried these instructions.  When I got in i tried changing from my carpet to my Misty Mustang.  The carpet displays OK but Call Misty Mustang no longer even puts me on a horse, I just stay walking.  I can go back to carpet but can't display my horse.  I can hear him though.</p><p>Also, if I wanted to keep this version of the launcher, how do I retrieve all my settings?</p>

[Frott]

<p>Oops, spoke too soon.  10 minutes later, when more of the download was complete, more horse appeared.  Still not animated but (s)he's there now.</p>

[Felshades]

<p>Yeah, it took a while to load mine as well but there was still no forward movement animation. All the rest work though.</p>

[Felshades]

<p>Day 3(by my count).</p><p>Hoping someone's found something.</p>

[Felshades]

<p>New information.</p><p>Using that arasai illusion item that you get from the quest chain with clarissa cloudpuff up in Barren Sky... In arasai form my mount works properly.</p><p>In my normal form and with illusions off, it doesn't.</p><p>My shaman is a kerra.. <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></p>

[TSR-JoshuaM]

<p>Our developers did identify some issues with the mount animations and a fix is coming soon. </p>

[Felshades]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>Our developers did identify some issues with the mount animations and a fix is coming soon. </p></blockquote><p><3</p>

[Avanju]

<p>Any update on the fix?  I have a few mounts that aren't displaying graphics at all</p>

[TSR-JoshuaM]

<p><cite>Avanju wrote:</cite></p><blockquote><p>Any update on the fix?  I have a few mounts that aren't displaying graphics at all</p></blockquote><p>This thread is about mount animations.  The players can see the mounts but certain animations weren't executing.  Furthermore, it was entirely resolved.  </p><p>Please start a new thread if you have new issues and avoid, as much as possible, resurrecting old threads especially when it's an entirely separate issue.</p>