Game not starting after Launchpad step

[Deneteth]

<p>Since yesterday the game won't start when I hit the PLAY button on the LauchPad (streaming version).</p><p>By not starting I mean it won't initialize but the game is in memory (I find an Everrquest2.exe *32 program), slowly eating memory (about 200k per second, starting somewhere around 50Mb).</p><p>I'm using Win7 64bit. Also I upgraded my nvidia drivers to 270.61 (I have a GTX570) yesterday but since I saw no complain on the boards I doubt it's the reason.</p><p>Things I tried:</p><p>   - starting directly everquest2: I get the following message 'verify="E:liveeq2frameworkrendersrcVeShader.cpp(9837): m_shaderParams.m_pPixelShader 00963e76 0096cf0c"' (with this additional info in verify.log: 'build="SOEBuild=7581L" version="SOEVersionString=2011/4/28 16:48:15" build_type="USER OPTIMIZED" ls_address="none" zone="" loc="  0.00   0.00   0.00" performance="7" )</p><p>  - I already got some starting issue at the previous update (also I reason to believe driver is not at fault). Back then I just forced a scan from the LaunchPad options then logged out and back in, it triggered an asset download that fixed it. No such luck this time as it indeed triggers a 22Mb asset download but the game still doesn't initialize</p><p>  - removed Everquest2.exe to force a download in case of corruption: same result, game doesn't initialize correctly.</p><p>I'm pretty much opened to any suggestion at this time...</p><p>Anyone else with this issue ?</p><p> Edit: typos</p>

[TSR-JoshuaM]

<p>I am not showing you actually hitting our servers.  This could be indicative of a client/isp side block but there may be a simpler explanation.</p><p>The error you are seeing does appear to be video card/driver related.  I do suggest reinstalling the latest drivers just to rule it out as a cause.  I've also included an update to DirectX just to be thorough.  Let's get your video card drivers reinstalled, the directx update installed, and make sure you are starting the LaunchPad as an administrator.</p><p><a href="http://www.microsoft.com/downloads/en/details.aspx?FamilyID=3b170b25-abab-4bc3-ae91-50ceb6d8fa8d" target="_blank">[DX9] June 2010</a></p>

[Deneteth]

<p>Alright, seems that the DX9 upgrade clears the issue (the driver reinstall alone had the same result).</p><p>Thank you !</p>

[TSR-JoshuaM]

<p>You're very welcome! <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

[Liliun]

<p>I have not been able to log in for a few days. I hit play, and nothing happens. After a few minutes I start the launcher again and the play option doesn't even come up. Went to my other computer and I get the same thing.</p>

[OlanC]

<p><cite>Liliun wrote:</cite></p><blockquote><p>I have not been able to log in for a few days. I hit play, and nothing happens. After a few minutes I start the launcher again and the play option doesn't even come up. Went to my other computer and I get the same thing.</p></blockquote><p>I am also having this problem.</p>

[booya]

<p>same issue here and reinstalled the DX9dist from the link,   still no go</p>

[TSR-JoshuaM]

<p>Are you receiving the exact same error as the original post?</p>

[booya]

<p>build="SOEBuild=7581L" version="SOEVersionString=2011/4/28 16:48:15" build_type="USER OPTIMIZED" ls_address="none" zone="" loc="  0.00   0.00   0.00" performance="7" verify="E:liveeq2frameworkrendersrcVeShader.cpp(9837): m_shaderParams.m_pPixelShader 00963e76 0096cf0c"</p><p>quick cut and paste</p><p>but there is no msg thats from one of the log files,   game just locks after launching, fliping back to a fake desktop screen</p>

[TSR-JoshuaM]

<p>Can you post your DXDIAG information?  I just need the top 3 sections.  System/Display/Sound Devices.</p>

[booya]

<p>------------------System Information------------------Time of this report: 5/14/2011, 19:49:01       Machine name: WINDOWS7X64   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110408-1631)           Language: English (Regional Setting: English)System Manufacturer: Gigabyte Technology Co., Ltd.       System Model: GA-890GPA-UD3H               BIOS: Award Modular BIOS v6.00PG          Processor: AMD Phenom(tm) II X4 965 Processor (4 CPUs), ~3.4GHz             Memory: 8192MB RAMAvailable OS Memory: 8190MB RAM          Page File: 1560MB used, 14816MB available        Windows Dir: C:Windows    DirectX Version: DirectX 11DX Setup Parameters: Not found   User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent)    DWM DPI Scaling: Disabled     DxDiag Version: 6.01.7601.17514 32bit Unicode------------DxDiag Notes------------      Display Tab 1: No problems found.        Sound Tab 1: No problems found.        Sound Tab 2: No problems found.        Sound Tab 3: No problems found.          Input Tab: No problems found.--------------------DirectX Debug Levels--------------------Direct3D:    0/4 (retail)DirectDraw:  0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay:  0/9 (retail)DirectSound: 0/5 (retail)DirectShow:  0/6 (retail)---------------Display Devices---------------          Card name: NVIDIA GeForce GTX 260       Manufacturer: NVIDIA          Chip type: GeForce GTX 260           DAC type: Integrated RAMDAC         Device Key: EnumPCIVEN_10DE&DEV_05E2&SUBSYS_12573842&REV_A1     Display Memory: 4069 MB   Dedicated Memory: 869 MB      Shared Memory: 3199 MB       Current Mode: 1680 x 1050 (32 bit) (60Hz)       Monitor Name: SyncMaster 206BW(Digital)      Monitor Model: SyncMaster         Monitor Id: SAM027D        Native Mode: 1680 x 1050(p) (59.883Hz)        Output Type: DVI        Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,n vwgf2um,nvwgf2umDriver File Version: 8.17.0012.7061 (English)     Driver Version: 8.17.12.7061        DDI Version: 10       Driver Model: WDDM 1.1  Driver Attributes: Final Retail   Driver Date/Size: 4/7/2011 22:14:00, 12934248 bytes        WHQL Logo'd: Yes    WHQL Date Stamp:   Device Identifier: {D7B71E3E-46A2-11CF-6740-5B321FC2C535}          Vendor ID: 0x10DE          Device ID: 0x05E2          SubSys ID: 0x12573842        Revision ID: 0x00A1 Driver Strong Name: oem11.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section0 05:8.17.12.7061:pciven_10de&dev_05e2     Rank Of Driver: 00E62001        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C    Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                      {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                      {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                      {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                      {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                      {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                      {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                      {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                      {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=       D3D9 Overlay: Supported            DXVA-HD: Supported       DDraw Status: Enabled         D3D Status: Enabled         AGP Status: Enabled</p>

[booya]

<p>-------------Sound Devices-------------            Description: Speakers (Realtek High Definition Audio) Default Sound Playback: Yes Default Voice Playback: Yes            Hardware ID: HDAUDIOFUNC_01&VEN_10EC&DEV_0892&SUBSYS_1458A102&REV_1003        Manufacturer ID: 1             Product ID: 100                   Type: WDM            Driver Name: RTKVHD64.sys         Driver Version: 6.00.0001.5998 (English)      Driver Attributes: Final Retail            WHQL Logo'd: Yes          Date and Size: 12/8/2009 03:20:14, 2223392 bytes            Other Files:         Driver Provider: Realtek Semiconductor Corp.         HW Accel Level: Basic              Cap Flags: 0xF1F    Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0              HW Memory: 0       Voice Management: No EAX(tm) 2.0 Listen/Src: No, No   I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No            Description: Realtek Digital Output (Realtek High Definition Audio) Default Sound Playback: No Default Voice Playback: No            Hardware ID: HDAUDIOFUNC_01&VEN_10EC&DEV_0892&SUBSYS_1458A102&REV_1003        Manufacturer ID: 1             Product ID: 100                   Type: WDM            Driver Name: RTKVHD64.sys         Driver Version: 6.00.0001.5998 (English)      Driver Attributes: Final Retail            WHQL Logo'd: Yes          Date and Size: 12/8/2009 03:20:14, 2223392 bytes            Other Files:         Driver Provider: Realtek Semiconductor Corp.         HW Accel Level: Basic              Cap Flags: 0xF1F    Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0              HW Memory: 0       Voice Management: No EAX(tm) 2.0 Listen/Src: No, No   I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No            Description: Realtek Digital Output(Optical) (Realtek High Definition Audio) Default Sound Playback: No Default Voice Playback: No            Hardware ID: HDAUDIOFUNC_01&VEN_10EC&DEV_0892&SUBSYS_1458A102&REV_1003        Manufacturer ID: 1             Product ID: 100                   Type: WDM            Driver Name: RTKVHD64.sys         Driver Version: 6.00.0001.5998 (English)      Driver Attributes: Final Retail            WHQL Logo'd: Yes          Date and Size: 12/8/2009 03:20:14, 2223392 bytes            Other Files:         Driver Provider: Realtek Semiconductor Corp.         HW Accel Level: Basic              Cap Flags: 0xF1F    Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0              HW Memory: 0       Voice Management: No EAX(tm) 2.0 Listen/Src: No, No   I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No---------------------Sound Capture Devices---------------------            Description: Microphone (Realtek High Definition Audio)  Default Sound Capture: Yes  Default Voice Capture: Yes            Driver Name: RTKVHD64.sys         Driver Version: 6.00.0001.5998 (English)      Driver Attributes: Final Retail          Date and Size: 12/8/2009 03:20:14, 2223392 bytes              Cap Flags: 0x1           Format Flags: 0xFFFFF            Description: Realtek Digital Input (Realtek High Definition Audio)  Default Sound Capture: No  Default Voice Capture: No            Driver Name: RTKVHD64.sys         Driver Version: 6.00.0001.5998 (English)      Driver Attributes: Final Retail          Date and Size: 12/8/2009 03:20:14, 2223392 bytes              Cap Flags: 0x1           Format Flags: 0xFFFFF</p><p>dint fit in the first post</p>

[booya]

<p>after spending the night re-patiching the origianl eq2 launcher(pre streaming), i can load back in to the game.</p><p>issue only apears to effect the new launcher only, and just for the hell of it i cleared/deleted the streaming client and reinstalled,   same lock after launch with above symptoms.</p>

[Deneteth]

<p>Edit: removed all</p><p>Works again after another installation of DX9 and two reboots.</p>