Vox server lag issues

[yellowbirdj]

<p>Smokejumper wrote:</p><p style="padding-left: 30px;"><span><span style="color: #cae0e6;"> </span>I don't have the ETA yet, but we are making the purchases and we'll get the hardware replaced on the most populated servers that have not yet been upgraded (Guk, Everfrost, Unrest, Butcherblock, Permafrost, Oasis, and Splitpaw).</span></p><p style="padding-left: 30px;"><span>It'll take some time to get these changes implemented (takes a while to order them, get them delivered, and then installed at the various data centers), but we'll update you with details when we know more.</span></p><p style="padding-left: 30px;"><span>They're coming!</span></p><p>Vox is <strong><em>more</em></strong> populated than Guk, Everfrost, Unrest, Butcherblock, Permafrost, Oasis, and Splitpaw. Why are we not getting a server upgrade? There are over 270,000 people on Vox compared to Permafrost (the most populated out of Smokejumper's list) at a little over 215,000 people. The server lag is so horrible at times, it causes us wipes during raid, or have to leave early from a zone because it is so bad. Vox and Bazzar are always the last folks to get anything done to us. We pay our $15 a month just like everybody else, we should be treated equally. GIVE US OUR [Removed for Content] SERVER UPGRADE!</p>

[Khiah]

<p>Vox more populated than Guk? LOL  nope not at all...  I play on both of those servers and can promise you Guk is by far more populated. Tho I love Vox and do agree we dont get attention there. COuld be wrong maybe Vox is heavily populated but its not with active players.</p>

[TSR-JoshuaM]

<p><cite>yellowbirdj wrote:</cite></p><blockquote><p>Smokejumper wrote:</p><p style="padding-left: 30px;"><span><span style="color: #cae0e6;"> </span>I don't have the ETA yet, but we are making the purchases and we'll get the hardware replaced on the most populated servers that have not yet been upgraded (Guk, Everfrost, Unrest, Butcherblock, Permafrost, Oasis, and Splitpaw).</span></p><p style="padding-left: 30px;"><span>It'll take some time to get these changes implemented (takes a while to order them, get them delivered, and then installed at the various data centers), but we'll update you with details when we know more.</span></p><p style="padding-left: 30px;"><span>They're coming!</span></p><p>Vox is <strong><em>more</em></strong> populated than Guk, Everfrost, Unrest, Butcherblock, Permafrost, Oasis, and Splitpaw. Why are we not getting a server upgrade? There are over 270,000 people on Vox compared to Permafrost (the most populated out of Smokejumper's list) at a little over 215,000 people. The server lag is so horrible at times, it causes us wipes during raid, or have to leave early from a zone because it is so bad. Vox and Bazzar are always the last folks to get anything done to us. We pay our $15 a month just like everybody else, we should be treated equally. GIVE US OUR [Removed for Content] SERVER UPGRADE!</p></blockquote><p>I do have to point out a few things here.</p><p>First, you are posting on the tech support forum.  I, the active TSR here, provide technical support troubleshooting to address issues that can be fixed on your end or with help from ours.  I am not development nor am I part of the server upgrade process.  Your demand is lost on me.</p><p>You are treated equally, in fact, more so than equally, you are treated above and beyond as you are exceptions to large portions of our End User License Agreement due to the nature of our Live Gamer servers.  This is not a question of neglecting Vox.  You are just as important as any other group of customers. </p><p>With that said, posts here should be made with the intent of requesting support for an issue that can be troubleshot between us.  Your feedback and concerns regarding the developmental or server processes would be best served being sent directly to the admin or developer who made the announcement or in the same forum they are accepting discussion on it (such as the developers roundtable).</p>